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Recensioner av Ibis Styles London Heathrow

3 out of 5
Ibis Styles London Heathrow
272 Bath Road, Harlington, West Drayton, England

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 850 av 1979 recensioner" "
8 - Bra i betyg. 673 av 1979 recensioner" "
6 - Okej i betyg. 280 av 1979 recensioner" "
4 - Dåligt i betyg. 101 av 1979 recensioner" "
2 - Väldigt dåligt i betyg. 75 av 1979 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Anders

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Close to airport
Took time to check in due to conputer issues . Could have been solved much quicker. Perfect hotel for one night close to the airport. Note that there is no free bus to and from the hotel.
Bodde här 1 natt i oktober 2023
Svar från Allister 15 dec. 2023
Dear Anders, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced during the check-in process due to computer issues. We understand that your time is valuable, and we'll certainly address this to ensure a smoother check-in experience for our guests. We appreciate your note about the hotel being a perfect option for a one-night stay close to the airport. Additionally, thank you for pointing out that there is no free bus to and from the hotel. This information can be helpful for future guests planning their stay. We appreciate your feedback and look forward to welcoming you back to our hotel in the future. Safe travels! Sincerely, Management Team Ibis Styles London Heathrow

8/10 Bra

Mats

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Praktiskt och funktionellt
Praktiskt och funktionellt, väldigt smidigt när man som jag har ett tidigt flyg från LHR. Trevlig personal.
Bodde här 1 natt i oktober 2023
Svar från Liuba 11 okt. 2023
Dear Mats, Thank you for your review. We're glad to know that you found our hotel practical and functional, especially for early flights from Heathrow Airport. Friendly staff and convenience are top priorities for us, and we appreciate your kind words.If you ever have another early flight from LHR or require accommodations in the area, we'd be delighted to welcome you back.

6/10 Okej

Claes

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i oktober 2023
Svar från Kenton Smith 8 okt. 2023
Thank you for your review, we hope to welcome you back soon.

8/10 Bra

Malene

Bodde här 1 natt i september 2023
Svar från Allister 28 sep. 2023
Dear Malene, Thank you for sharing your rating of 8 out of 10. If you have any specific feedback or if there's anything you particularly liked or didn't like about your stay that influenced this rating, please feel free to provide more details. Thank you for choosing this hotel, and we look forward to having the opportunity to welcome you back in the future for an even better experience. Sincerely Management Team Ibis Styles London Heathrow.

8/10 Bra

Leif

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Allister 26 juli 2023
Dear Leif, Thank you for your positive feedback! We are delighted to hear that you had a great stay at our hotel and that everything met your expectations. Our team works hard to provide a comfortable and enjoyable experience for our guests, and we are glad to know that we succeeded in making your stay a pleasant one. If there is anything else we can do to enhance your experience or if you have any suggestions for improvement, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back in the future! Sincerely, Management Team, Ibis Styles London Heathrow

10/10 Fantastiskt

L

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Prisvärt övernattningshotell
Fräscht hotell på väldigt behagligt avstånd från T2. Bussarna går ofta och alldeles utanför dörren, turen till terminalen tar mindre än 5 minuter.
Bodde här 1 natt i juli 2023
Svar från Dominika 9 juli 2023
Dear Guest,Thank you for choosing our hotel and for sharing your positive feedback. We're delighted to hear that you had a fresh and pleasant experience during your stay with us.We're glad that our hotel's location near Terminal 2 was convenient for your needs. It's wonderful to know that the buses run frequently and the trip to the terminal was quick and easy.Thank you for your kind words, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.Sincerely, Management Team Ibis Styles London Heathrow

6/10 Okej

Mats

Bodde här 1 natt i maj 2023
Svar från Dominika 26 maj 2023
Dear Mats,Thank you for your feedback. We apologize if your experience fell short of your expectations. If there is anything specific you would like to share about your stay that contributed to your rating, please let us know. We value your feedback and strive to improve our services.Sincerely, Management Team, Ibis Styles London Heathrow

6/10 Okej

Michael

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Dominika 9 maj 2023
Dear Michael,Thank you for taking the time to leave a review of your recent stay with us. We apologize if your experience did not meet your expectations, and we would appreciate any specific feedback you may have about what we could improve upon. Our team values all feedback and is always looking for ways to improve our guests' experience. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Management Team, Ibis Styles London Heathrow

8/10 Bra

Per

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Dominika 21 apr. 2023
Dear Per,Thank you for taking the time to provide us with your feedback. We appreciate your rating and are glad to see that your experience with us was positive overall.We would love to hear more about your stay and any specific areas where we can improve to earn a perfect 10 rating from you in the future.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.Sincerely, Management Team, Ibis Styles London Heathrow

10/10 Fantastiskt

Pontus

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde en natt mellan två flygningar. Nära till Heathrow, stort rum, rent och bra
Bodde här 1 natt i februari 2023
Svar från Dominika 26 feb. 2023
Dear Pontus, Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be close to Heathrow, with a spacious and clean room.We take great pride in providing our guests with a comfortable and hassle-free stay, especially for those who are travelling between flights. We're glad to know that we were able to meet your expectations and provide you with a comfortable stay during your layover.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Sincerely, Management Team Ibis Styles London Heathrow

10/10 Fantastiskt

Peter

Bodde här 1 natt i februari 2023
Svar från Dominika 22 feb. 2023
Dear Peter,Thank you for your feedback and for choosing the Ibis Styles London Heathrow. We are happy that you had pleasant stay, and we will share all your comments with our team. Our dedicated team looks forward to welcoming you again soon.Sincerely, Management Team Ibis Styles London Heathrow

10/10 Fantastiskt

Catarina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Allister 1 okt. 2022
Dear Catarina Thank you for your feedback and for choosing the Ibis Styles London Heathrow. We are happy that you had pleasant stay, and we will share all your comments with our team. Our dedicated team looks forward to welcoming you again soon.SincerelyManagement Team Ibis Styles London Heathrow

8/10 Bra

Joel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022
Svar från Dominika 7 aug. 2022
Dear Joel, Thank you for your feedback and for choosing the Ibis Styles London Heathrow. We are happy that you had pleasant stay, and we will share all your comments with our team. Our dedicated team looks forward to welcoming you again soon. Sincerely Management Team Ibis Styles London Heathrow

10/10 Fantastiskt

Morgan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Dominika 19 juli 2022
Dear Morgan, We very much appreciate your comments regarding your stay at the Ibis Styles London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team Ibis Styles London Heathrow

8/10 Bra

inger

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Dominika 19 juli 2022
Dear Inger, Thank you for your feedback and for choosing the Ibis Styles London Heathrow. We are happy that you had pleasant stay, and we will share all your comments with our team. Our dedicated team looks forward to welcoming you again soon. Sincerely Management Team Ibis Styles London Heathrow

8/10 Bra

Jon

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bra budgetalternativ vid flygplatsen med en ok frukost.
Bodde här 1 natt i juni 2022
Svar från Dominika 23 juni 2022
Dear Guest, Thank you for your feedback and for choosing the Ibis Styles London Heathrow. We are happy that you had pleasant stay, and we will share all your comments with our team. Our dedicated team looks forward to welcoming you again soon. Sincerely Management Team Ibis Styles London Heathrow

10/10 Fantastiskt

Dragana, Marsta

Bodde här 1 natt i april 2022

8/10 Bra

Karl

Bodde här 1 natt i februari 2022
Svar från Brazilia 20 mars 2022
Thank you for Choosing Ibis Styles London Heathrow. We appreciate your Feedback. Kind Regards, Management Team.

10/10 Fantastiskt

Stefan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge, inget att klaga på.
Helt OK boende till lågt pris nära flygplatsen. Bussen stannar precis utanför, ett stopp från Heathrow bus terminal. Inget att klaga på. Åt eh frukosten.
Bodde här 1 natt i februari 2022
Svar från Ibis Styles London Heathrow 13 feb. 2022
Dear Stefan, We very much appreciate your comments regarding your stay at the Ibis Styles London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team Ibis Styles London Heathrow

10/10 Fantastiskt

Jonas

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Ibis Styles London Heathrow 21 nov. 2021
Dear Jonas, Thank you for your feedback and for choosing the Ibis Styles London Heathrow. We are happy that you had pleasant stay, and we will share all your comments with our team. Our dedicated team looks forward to welcoming you again soon. Sincerely Management Team Ibis Styles London Heathrow

8/10 Bra

claes

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
perfekt location till LHR
perfekt läge till LHR, med bra allmänna kommunikationer. Det finns ingen flygbuss med det går flera allmänna bussar utanför hotellet direkt till flygplatsen. Restaurangen fanns men ingen bra kvalitet, men hyfsade priser.
Bodde här 2 nätter i oktober 2021
Svar från Ibis Styles London Heathrow 25 okt. 2021
Dear Claes, Tack för din feedback och för att du valt Ibis Styles London Heathrow. Vi är glada att du har en generellt trevlig vistelse, och vi kommer att dela alla dina kommentarer med vårt team. Vårt engagerade team ser fram emot att välkomna dig snart igen. Med vänliga hälsningar, Kyle

10/10 Fantastiskt

Geoffrey

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2021
Svar från Ibis Styles 29 aug. 2021
Dear Geoffrey, Thank you for your feedback and for choosing Ibis Styles London Heathrow. We are delighted that you had an overall nice stay and we will share all of your comments with our team. Our dedicated team look forward to welcoming you again soon. Warmest Regards, Kyle

8/10 Bra

Peter

Reste med familjen
Gillade: Renlighet och personal och service
Saubere Unterkunft in Flughafen Nähe mit guter Busanbindung. Zimmer sind sauber. Es fehlen jedoch ein Safe und Ablageflächen.
Bodde här 2 nätter i april 2024

8/10 Bra

karen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A bus ride from the airport so is really convenient. Good price and a good night's sleep.
Bodde här 1 natt i april 2024

8/10 Bra

Carlos

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El sitio está bien, alrededores bastante bien. Muy buena atencion del personal.
Bodde här 1 natt i april 2024
Svar från Hotel Management 26 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

8/10 Bra

Naomi

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was ideal for a quick pre-flight family stopover. Convenient for the airport and quiet. Only downside was the sofa bed for the kids was very creaky but otherwise the room was spacious and adequately equipped for our needs.
Bodde här 1 natt i april 2024
Svar från Hotel Management 26 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

8/10 Bra

Takashi, Meguro-ku

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
ホテルは、清潔で快適でした。朝早い便だったので空港に近いホテルとして選びました。空港までのバスは便利でしたが、土曜日の朝は20~30分おきなので気をつけた方がいいと思います。
Bodde här 1 natt i april 2024
Svar från Hotel Management 25 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

8/10 Bra

Brian, London

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient for the airport, very friendly staff, and comfortable room. Food in restaurant not so great though, but we hadn't expected it would be!
Bodde här 1 natt i april 2024
Svar från Hotel Management 25 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

10/10 Fantastiskt

Stephen, Katy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to airport, clean, spacious and quiet room. Bus stop across the street to return to airport. Perfect for its purpose and good value compared with other options.
Bodde här 1 natt i april 2024
Svar från Hotel Management 24 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

10/10 Fantastiskt

Walter

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice
Bodde här 1 natt i april 2024
Svar från Hotel Management 24 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
房間挺大,乾淨,有提供樽裝水 附近有巴士到機場,酒店餐廳的食物味道正常
Bodde här 1 natt i mars 2024

8/10 Bra

Laurel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Helpful and friendly staff- room was fine, good for I needed. Corridors a bit dark. Restaurant staff very pleasant. Would book again but quite far from Terminal 4
Bodde här 1 natt i april 2024
Svar från Hotel Management 23 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Hotel Management 23 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

8/10 Bra

Trevor

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient location to Heathrow and very nice rooms,clean and modern.Breakfast bit disappointing,some food could have been fresher,had obviously been recycled for a few days
Bodde här 1 natt i april 2024
Svar från Hotel Management 18 apr. 2024
Dear Trevor, We're glad to hear that you found our hotel's location convenient and that you enjoyed our clean and modern rooms. However, we're sorry to hear that the breakfast did not meet your expectations. Your feedback about the freshness of the food is valuable to us, and we'll be sure to address this with our kitchen staff to ensure that all food items are fresh and of the highest quality for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, Hotel Management

8/10 Bra

Carolyn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good and basic bugle close to AP. Better to airport transport would be ideal.
Bodde här 1 natt i april 2024
Svar från Hotel Management 18 apr. 2024
Dear Carolyn, Thank you for your feedback! We're glad to hear that you found our hotel to be good and basic, and we appreciate your comments about its proximity to the airport. We'll definitely take your suggestion about improving airport transportation into consideration as we're always looking for ways to enhance our guests' experience. Warm regards, Hotel Management

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, cheap and cheerful; and close to the airport with all the urban links. Friendly, helpful staff.
Bodde här 1 natt i april 2024
Svar från Hotel Management 17 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

10/10 Fantastiskt

Jeff

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly and helpful. The hotel is close to the Heathrow. Although shuttle service is not offered, there is a bus stop just around the corner of the hotel entrance.
Bodde här 1 natt i april 2024
Svar från Hotel Management 17 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff friendly and helpful, and that you appreciated the convenient location of our hotel near Heathrow Airport.We understand that while we do not offer shuttle service, the proximity of the bus stop near our hotel entrance provides a convenient alternative for travelers to access the airport and surrounding areas.We appreciate your kind words and look forward to welcoming you back on your next visit to the area. If there is anything else we can assist you with, please do not hesitate to let us know.Best regards,Hotel Management

6/10 Okej

Candida

Gillade inte: Renlighet och boendets skick och faciliteter
I think the hotel serves its purpose, it is close to the airport and it is cheap and cheerful. It does look tired and needs a good deep clean but all in all it is not bad. I did severely injure my foot while at the hotel, I hit it on the table in the room and ended up going for an exray once I reached my destination, which is not ideal when you are on holiday or a business trip. All in all, I would stay there again for the convenience of its location.
Bodde här 2 nätter i april 2024
Svar från Hotel Management 17 apr. 2024
Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel to be conveniently located near the airport and affordable for your needs.However, we are sorry to learn about the incident with your foot during your stay. Your safety and comfort are our top priorities, and we apologize for any inconvenience or discomfort this may have caused you. We will certainly look into ways to prevent similar incidents in the future.Despite this, we are glad to hear that you would consider staying with us again for the convenience of our location. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.If there is anything else we can assist you with, please do not hesitate to reach out.Best regards,Hotel Management

10/10 Fantastiskt

Tyler

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great little hotel with an awesome rooftop restaurant and incredible location.
Bodde här 1 natt i april 2024
Svar från Hotel Management 17 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

8/10 Bra

Michelle

Gillade: Renlighet och personal och service
This hotel is close to Heathrow and very basic, but is clean enough and get the job done. It’s old and rooms and beds are very small, but it’s inexpensive, and pillows were comfy. Staff were friendly and helpful. Location is a long ways from central London - more than an hour. Took the bus stop right around the corner, 278 Ruislip to the Elizabeth line, which was very close to the hotel. Hotel was fine and a good value, but next time I’ll go closer to central London.
Bodde här 1 natt i april 2024
Svar från Hotel Management 17 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

8/10 Bra

Rose Marie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Shower was a little slow to drain. Otherwise it was pretty good.
Bodde här 1 natt i april 2024
Svar från Hotel Management 15 apr. 2024
Dear Rose, Thank you for your feedback. We're glad to hear that you had a generally good experience during your stay. However, we apologize for the inconvenience caused by the slow drainage in the shower. We'll make sure to address this issue promptly to ensure a more comfortable experience for our guests in the future Warm regards, Hotel Management

6/10 Okej

Andrea, Seattle

Reste med familjen
Gillade: Personal och service
Bizarre room decor; dirty carpet and bathroom.
Bodde här 1 natt i april 2024
Svar från Hotel Management 14 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations.We sincerely apologize for the bizarre room decor and the cleanliness issues you encountered, including the dirty carpet and bathroom. This is certainly not the standard of service we aim to provide, and we will address these issues with our housekeeping team to ensure they are rectified immediately.We appreciate your feedback as it helps us identify areas for improvement. If you decide to give us another chance in the future, we will do our utmost to ensure you have a more enjoyable stay.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Best regards,Hotel Management

6/10 Okej

Minatu

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Management 15 apr. 2024
Dear Minatu, Thank you for your rating. We appreciate your feedback and would love to learn more about your experience to see how we can improve and make your next stay even better. Warm regards, Hotel Management

8/10 Bra

Simon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and comfortable. Plenty of staff on hand. Handy for McDonalds for dinner or breakfast.
Bodde här 1 natt i april 2024
Svar från Hotel Management 13 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

6/10 Okej

Ian

Gillade: Personal och service
Gillade inte: Bekvämligheter
1. Staff were friendly, in particular the breakfast staff were courteous and helpful. 2. The Heathrow Hoppa timetable indicated that one of the shuttles would drop off passengers at the IBIS Styles. This was not the case and Heathrow Hoppa should remove this option from their timetable. The hotel should follow up with the Hoppa service to make sure this is removed from the timetable. This was an inconvenience for me and has put me off using the IBIS Styles in the future. 3. The location of the hotel is convenient with various amenities close by. 4. There was a sound of running water, possibly from the heating system, which was loud enough to keep me awake during the night. 5. I consider the cost of the room 10 to 20 pounds overpriced.
Bodde här 1 natt i april 2024
Svar från Hotel Management 12 apr. 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We're pleased to hear that you found our staff to be friendly and courteous, particularly the breakfast team. Providing excellent service is always our top priority, and we're glad to hear that they made a positive impression on your stay.We apologize for any inconvenience you experienced regarding the Heathrow Hoppa shuttle service. We understand the frustration this may have caused and will follow up with the service provider to ensure accurate information is provided to guests in the future.Additionally, we apologize for the noise disturbance you encountered during the night. Our aim is to provide a comfortable and restful stay for all our guests, and we regret that we fell short of this during your visit. We will investigate the issue further to address and resolve it promptly.Regarding the pricing of our rooms, we regularly review our rates to ensure they reflect the value and amenities we offer. However, we appreciate your feedback on this matter and will take it into consideration for future pricing adjustments.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Hotel Management

10/10 Fantastiskt

Abram

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and property for a one night stay close to LHR.
Bodde här 1 natt i april 2024
Svar från Hotel Management 11 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

8/10 Bra

Tristan

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
good price
Bodde här 1 natt i april 2024
Svar från Hotel Management 9 apr. 2024
Dear Tristan, Thank you for your feedback! We're glad to hear that you found our hotel to be a good value for the price. Providing affordable accommodations is important to us, and we're pleased that you found our rates to be satisfactory. Warm regards, Hotel Management

10/10 Fantastiskt

Ramon

Gillade: Personal och service
Loved my stay.
Bodde här 3 nätter i april 2024
Svar från Hotel Management 8 apr. 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Ibis Styles London Heathrow Hotel.We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Warm regards,Hotel Management

10/10 Fantastiskt

Adrian

Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Sabrina

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Absolutely horrible customer service! Over booked rooms at 12am with about 20 guests with no where to go in the middle of the night. Nobody was willing to help. Took 3 hours to set a few people up in a sister hotel 5 mins down the road. 3am people had just started to get answers about rooms. Will never ever book with this hotel again.
Bodde här 1 natt i april 2024
Svar från Hotel Management 8 apr. 2024
Dear ,We extend our sincerest apologies for the deeply regrettable experience you encountered during your recent stay with us. It is disheartening to hear about the inconvenience and frustration caused by the overbooking situation, especially during the late hours of the night. Please know that this is not reflective of the level of service and hospitality that we strive to provide to our valued guests.We understand the urgency of the situation and acknowledge that our response fell short of your expectations. Overbooking is a rare occurrence, and while we endeavour to handle such situations with efficiency and care, we deeply regret the delay in finding suitable accommodations for you and the other affected guests. We are conducting a thorough review of our booking procedures and guest handling protocols to prevent such incidents from happening in the future.While we are glad that we were able to arrange alternative accommodations for some guests at our sister hotel, we recognize that this resolution came after a prolonged delay. Your time and comfort are of the utmost importance to us, and we deeply apologize for the inconvenience and stress caused by the delay in providing answers and solutions.We sincerely value your feedback and take your concerns seriously. We understand that your trust in our hotel has been compromised, but we hope you will consider giving us another chance to make things right. Once again, we apologize for the inconvenience and frustration you experienced, and we thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our services and prevent similar issues in the future.Warm regards,Hotel Management