Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

Dear Guest,Thank you so much for your positive response.We hope to welcome you back soon.

Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel London ExCel

Dear Guest,Thank you for your rating. Hope to get a 10 next time.

Dear Benjamin,Thank you for sharing your feedback about your recent stay at Novotel London Excel. We sincerely apologize for the issues you encountered during your time with us. We strive to provide a superior guest experience, and we regret that we did not meet your expectations on this occasion.We would appreciate it if you could provide us with more specific details about your concerns so that we can address them directly. Your feedback is valuable to us as we continuously strive to improve our services.Best regards,Saira CIELOSZYKOperations Manager

Dear Johanna,Thank you for taking the time to review our hotel!We look forward to welcoming you back again soon.Kind RegardsSaira CIELOSZYKOperations Manager

13. Hey hey, Thanks so much for your feedback and kind words! I am extremely happy to read our team was able to go above your expectations. We really hope to make more memories with you.

Hi Mikael, Thank you so much for your feedback. I am saddened to read your experience did not live up to expectations and for this I sincerely apologize. We had major issues during the second day of your stay. This is definitely not normal and we will use this experience as a teachable moment for the entire hotel to prevent from this issue re-occurring in the future. Many thanks again, and we would love to see you back in order to restore you confidence in Accor. Warm regards,

Thank you for your feedback. We apologize for any inconvenience you experienced regarding the suitability of the room for your family and the comfort of the sofa bed and bedding. Your comments are valuable to us, and we will take them into consideration to improve our accommodations for families in the future. If you have any further suggestions or if there's anything we can do to make it right, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide a better experience next time.

Thank you for the perfect rating! We're delighted to hear that you had a great experience with us. If you have any additional feedback or suggestions for us, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Dear Jackie,Thank you for leaving us a rating!We are delighted to hear you enjoyed your stay with us and hope to see you again soon.Kind Regards,Novotel London Excel

Dear Jessica,Wow! We are so happy to hear your stay with us was memorable. I will pass this kind feedback onto the staff.We hope to see you again some time!Kind Regards,Novotel London Excel

Dear Hayley,Thank you for your lovely review. We hope to see you again soon!Kind Regards,Novotel London Excel

Hi Alexander,Thank you for your glowing review!We hope to see you again soon.Kind Regards,Novotel London Excel

Dear Guest,Thank you for your review.I'm sorry to hear about your disappointing experience. This doesn't align with the service we aim to provide. We'll address these concerns immediately to ensure our guests receive better service in the future. If you'd like to discuss this further or if there's anything we can do to make it right, please reach out to us directly. Your feedback is invaluable, and we hope to have another chance to provide you with a more enjoyable stay.Kind Regards,Novotel London Excel

Dear Nicholas,Thank you for your feedback. We're pleased to hear that you found our car park convenient and appreciated our location. We're sorry to hear about your experience with the rooms and staff. Your feedback is important, and we'll use it to improve and provide a better stay for our guests in the future.Kind Regards,Novotel London Excel

Dear Alison,We are delighted to see you've enjoyed your stay with us and hope to see you again!Kind Regards,Novotel London Excel

Dear Kathy,Thank you for leaving us such a lovely rating.We hope to see you again soon!Kind Regards,Novotel London Excel