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Recensioner av OYO Home St Pauls 2 Bedrooms

3.5 out of 5
OYO Home St Pauls 2 Bedrooms
36 St Andrew's Hill, London, England

Recensioner

5,8
10 - Fantastiskt i betyg. 0 av 16 recensioner" "
8 - Bra i betyg. 6 av 16 recensioner" "
6 - Okej i betyg. 5 av 16 recensioner" "
4 - Dåligt i betyg. 2 av 16 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 16 recensioner" "

7,2/10

Renlighet

5,0/10

Personal och service

5,4/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

Recensioner

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Great to have extra space above a hotel room
This flat had a great amount of space and the location was excellent. I would recommend this for a family looking for something more than a large hotel room. Probably the neatest feature was the master bathroom which has while tile floor-to-ceiling and feels like you're going to a Tube stop when you walk in. It was nice to have the kitchen if needed, although we didn't use. This place was in the lowest level so your windows are the ones you see behind the iron fencing in the picture. I didn't hear any noise from the pubs. It was actually very nice being able to walk just a few steps to 2 of them since it was raining while we were there.
Bodde här 2 nätter i september 2019
Svar från Ammy 8 okt. 2019
Hi! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property in a very central location, but in need of upgrade and check of amenities before someone checks in
Bodde här 1 natt i september 2019
Svar från Ammy 19 sep. 2019
Hi, Thank you for your rating and the valuable feedback. We've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Ammy.

6/10 Okej

Paulo

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Dificuldade de infomarção
No geral o apartamento é muito bom, bem seguro, bem localizado e bem equipado, no entanto muito ruim na questão do check in e check out, muito antes da minha hospedagem enviei um e-mail solicitando disponibilidade para deixar as malas antes do horários do check in, telefone de contato e como fazer para pegar as chaves, na resposta me enviaram que não havia a possibilidade de deixar as malas e sugeriram um locker que cobrou 6,00 libras por malas, também não me passaram nenhum telefone e me falaram que dois dias antes enviariam as informações para retirada da chaves, quando até no dia da viagem nada me foi enviado, enviei vários e-mail para a empresa e para o hotéis.com e nada foi resolvido. No dia da minha hospedagem cheguei até o local toquei a campainha do vizinho, que me passou um endereço de onde eu poderia retirar as chaves, fui até o local (uma conveniência) e me solicitaram um código que eu não tinha, minha sorte que a atendente ligou para uma pessoa que após mais de 1h conseguiu o código e me liberou a chave. No check out outra surpresa, pois no site está que o check out seria até as 23:00, assim como a moça da conveniência, quando foi as 15:00 chegamos para arrumar as malas tinha uma faxineira limpando o apartamento me dizendo que o check out era até as 11:00, também recebi um e-mail dizendo que se eu não saísse em 15mim seria cobrado uma taxa de 100 libras por hora a mais, engraçado que para me enviar o código eles não me enviaram e-mail, mas para cobrar a saída sim.
Bodde här 2 nätter i augusti 2019

6/10 Okej

Aamnah

Reste med familjen
Had to walk around London on arrival until check in as oyo said they had no facility to drop off our luggage prior to check in, it was exhausting. Hotels.com confirmed check out at 11pm but oyo dismissed this and said it was 11am and wouldn't allow me to check in at the time stated in my email confirmation. Had to walk around London with our luggage on arrival and when we checked out. Although staff did offer us another room when previous guests had not checked out at our check in time at 3pm.
Bodde här 2 nätter i augusti 2019
Svar från Ammy 3 sep. 2019
Sorry for the hassle you faced, We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ammy.

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 6 nätter i juli 2019
Svar från Barbara 4 aug. 2019
Hi, We're sad to see that you're not satisfied with our services. Be assured, we'll strive day and night to ensure a comfortable stay in the future. Regards, Barbara

8/10 Bra

Darren

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely apartment
Just a 1 night stop over with family, but place was very clean and tidy, and location was excellent. Would definitely re-book whenever needed.
Bodde här 1 natt i juli 2019
Svar från Ammy 27 juli 2019
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Ammy.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
竟然找不到訂單，門牌號碼也是錯，經過3個多鍾聯絡，坐的士去了2家便利店才拿到鎖匙，最後二天半夜浴室天花大漏水，幸虧屋主配備了大垃圾桶可用。一間房的床和床上用品欠佳。房子地理位置非常好方便，房間整體乾淨。
Bodde här 7 nätter i juli 2019
Svar från Ammy 27 juli 2019
嗨，感谢您积极评价我们，我们为所面临的问题道歉。 我们一定会根据您的反馈意见，并承诺在您下次入住时提供惊人的体验。 问候，艾美。

8/10 Bra

Anna

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay with a family
Spacious two rooms apartment, in the best area for travelling London. Some facilities are old, but have no problem to use. Check-in/out were also easy. I recommend this place especially for a family trip. Just one thing to remind; The apartment is at the ground floor, and pubs are just near by. It can be a matter for some people.
Bodde här 3 nätter i juli 2019
Svar från Ammy 22 juli 2019
Hi, Anna! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Strategic location, near all the amenities and attraction. The unit itself is very clean and well equipped. But the host communication is very disappointing for I was not told of how to check-in and check-out. I had to call twice to get the required information. Check-out time at 11am is too early and a hassle. Overall, good unit but dissapointing check in, check out arrangements.
Bodde här 3 nätter i juni 2019
Svar från Ammy 28 juni 2019
Hi! Thanks for spending your valuable time to write the review. Surely, we’ll work on your feedback for a better guest experience in the future. Hope to host you soon :) Regards, Ammy

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 7 nätter i juni 2019
Svar från Ammy 28 juni 2019
Hi! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ammy

8/10 Bra

Verifierad resenär

Bodde här 3 nätter i juni 2019
Svar från OYO 12 juni 2019
Thank you for your feedback. We are looking forward to hosting you again. We are trying to improve our services daily, and next time we hope you'll enjoy your stay even more. Best

8/10 Bra

Simon

Gillade: Renlighet
Bodde här 1 natt i juni 2019
Svar från OYO 12 juni 2019
Thank you for your feedback and we are looking forward to hosting you again

8/10 Bra

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 4 nätter i maj 2019
Svar från OYO 12 juni 2019
Many thanks for your feedback!

2/10 Väldigt dåligt

Verifierad resenär

Reste i grupp, Affärsresenär, Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Problems checking in. Appliance did not work properly. No hot water. No maid service. Untangle beds. Mold. Large living space is a plus.
Bodde här 12 nätter i maj 2019
Svar från OYO 12 juni 2019
We are sorry you had an unpleasant experience. The boiler issue has been fixed, the check in procedure it's easy, with a key collection and check in yourself anytime after 3pm, we have checked all appliances to work properly. Next time, we hope you'll have a better stay if you choose to stay with us again.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Good location. Not far from Blackfriars train station. Very poor communication on how to check-in....sent 2 emails and 3 phone calls to India. This is not a hotel room....it is a underground apartment. You have to pick up the key at a shop located 5 mins away. Shower had no screen.....water went all over the floor. Internet is hidden. Very steep stairs down into the apartment.
Bodde här 3 nätter i maj 2019
Svar från OYO 12 juni 2019
Thank you for your feedback and we are working on improving our services, especially out communication with the guest prior to arrival

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Property in a great location, it is a bit tired in places, could do with some air running through once in a while and plug in air fresheners as it’s a basement flat and can be a little damp smelling. Nothing is bad and actually it’s good value and I would use it again.
Bodde här 1 natt i maj 2019
Svar från OYO 12 juni 2019
Thank you for your feedback and we will use it to improve our service and the conditions in the flat. WE are looking forward to hosting you again.