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Recensioner av Spacious Serviced Apartments Canary Wharf

4 out of 5
Spacious Serviced Apartments Canary Wharf
20 Lanterns Way, London, England

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 4 av 14 recensioner" "
8 - Bra i betyg. 6 av 14 recensioner" "
6 - Okej i betyg. 1 av 14 recensioner" "
4 - Dåligt i betyg. 2 av 14 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 14 recensioner" "

8,2/10

Renlighet

7,0/10

Personal och service

8,0/10

Boendets skick och faciliteter

Recensioner

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Excellent....
Bodde här 3 nätter i mars 2020
Svar från Avi 21 mars 2020
We are glad to hear that you enjoyed your stay with us and hope to welcome you in London soon.

4/10 Dåligt

Mihaela

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Apartment ok but read terms conditions prior
Apartment clean and spacious BUT make sure to read all terms and conditions before you book. This property does not have a reception/front-desk which means you have to predict your arrival in advance and tell them the EXACT time even weeks prior to your trip. They will bug you with emails until you do! For any delay you THINK you may have they will charge you late check-in fees (in advance). After I paid late check-in fees for 2 hours and arrived eventually only one hour later, I had to wait 10-15 mins for the person to meet me with the key. Also, the person came upstairs at 9:30 pm and took pictures of the whole house, counted glasses etc. just weird. I understand this is the process but everything was so annoying. Also, you will pay deposit and cleaning fees.
Bodde här 3 nätter i februari 2019
Svar från Manish 16 mars 2019
Dear Mihaela, We thank you for sharing your valuable feedback with us. Kindly accept our sincere apologies to make you wait for 10 mins. We had requested you to share your exact time of arrival to arrange hassle free check in. You had only provided us time between 2100 hrs to 2200 hrs. Our apartments are at different locations, hence we could not have a fixed reception. We had not charged you for cleaning or deposit. Our colleague had taken pictures of the appliances in apartment to ensure that all of them were placed. We had sent you few reminder emails as we were not receiving any revert from you. In case of no time of arrival you may had to wait for more than an hour. We thank you for your kind support. Regards, Team Reservations

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was very nice and clean. Only thing I can say wrong about it, was the parking.
Bodde här 6 nätter i april 2018
Svar från Martin 17 apr. 2018
It was indeed a pleasure hosting you at our apartment. All of us here would like to thank you for staying with us during your visit to the capital. Whether you were in town for business or pleasure, we hope you've had a great trip! We've done our best to make your flat a lovely, relaxing and spacious place to stay, and hope that everything has lived up to your expectations. Because our customers are so important to us, we aim to adapt and develop to accommodate their wishes and preferences.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Svar från Martin 17 apr. 2018
It was indeed a pleasure hosting you at our apartment. All of us here would like to thank you for staying with us during your visit to the capital. Whether you were in town for business or pleasure, we hope you've had a great trip! We've done our best to make your flat a lovely, relaxing and spacious place to stay, and hope that everything has lived up to your expectations. Because our customers are so important to us, we aim to adapt and develop to accommodate their wishes and preferences.

2/10 Väldigt dåligt

Juan, Los Angeles, Ca

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bumped from Lantern Court Apartments
I was given less than two days' notice about being relocated to Canary Gateway Apartments. A two-bedroom apartment at Lantern Court (which I had never requested) had supposedly been damaged beyond further use, and it was the company's justification for my relocation. I pointed out that I had requested a one-bedroom apartment and that the damages to the other apartment should not affect my reservation. They seemed not to care. After more than a dozen futile email exchanges, I than requested an early check-in (at no addtional cost) at Canary Gateway so that I could acclimate to an area which I had not researched previously. Of course, my request was denied and communicated to me while I was in-flight from California to London. I would never use this company again, nor would I recommend them.
Bodde här 5 nätter i juni 2017

10/10 Fantastiskt

Hollie

Gillade: Personal och service
Can't complain...
Great appartment for a business trip!

6/10 Okej

Paul, South Yorkshire

Gillade: Renlighet och boendets skick och faciliteter
Perfectly satisfactory.
As long as you've read the booking page and know that there are various apartments across a large complex this accommodation is fine. It's as described. The apartment was comfortable and had everything you'd need. A couple of areas to improve - it was warm week and the only way to get the apartment temperature below 26 degrees was to have a through draft with lounge and bedroom windows open - but this means you have noises throughout the night. In the absence of Air Conditioning, fans would be helpful.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Convenient location for my conference at Excel
Canary Wharf is a rather nice and somewhat quiet area in London that took me about 30 minutes to get to Excel. The apartment was clean and comfortable with reliable Internet. There were a number of lightbulbs burned out in the apartment, but they were fixed the day after I informed the staff about them. Not the most existing place to stay, but I really can't complain, it was exactly as advertised, and conveniently located for my week.

10/10 Fantastiskt

Great Oscar, AK

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Decent apartment in great location
The apartment is very clean, well secured and in a modernized location in London. The staff very friendly and helpful. Walking distance to two big supermarkets, restaurants and the DLR train station.

8/10 Bra

mom of 3

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Clean and comfortable
This was a good choice for our family of 5. The facilities were clean and the train was 3 minutes walk from the apartment. There is also a grocery store within a 5 minute walk. We didn't see the staff while we were there except for the person who gave us the key. This is a good choice for people who don't need or want a lot of coddling.

8/10 Bra

Claudio, Ciudad de México

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cómodo, nuevo y a 20 minutos del centro de Londres
El apartamento es prácticamente nuevo. Es cómodo y muy espacioso. Falta algo de mobiliario para hacerlo más confortable pero tiene todo lo necesario. El barrio es muy tranquilo en la zona financiera de Londres. Para llegar a la zona centro sólo debes de caminar 5 minutos y en 5 estaciones del metro estarás en el corazón. El servicio del personal es muy atento y presto al servicio. Muy recomendable para viajar en familia grande (5 personas) con comodidad y controlando el presupuesto.

8/10 Bra

Beshoy Metias

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Kathy, Australia

Gillade inte: Personal och service och rummets bekvämlighet
Wrong complex
We picked up the keys only to find that they had booked us into a completely different apartment complex. I showed the lady our booking reference however she said she had no idea about bookings as that was all handled by their booking office, so we were forced to stay at the incorrect apartment. They finally moved us after 2 days, however the apartment that was then made available was missing blinds (making the living area unusable during sunshine) and had been damaged in the past. We received no discount for the mistake. The apartment would usually be lovely and new, with beautiful views however was clearly not ready for guests this time. We were quite disappointed as we need a number of apartments over the year ahead and are not confident that these will confidently use this company.