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Recensioner av The Melville Hotel by Rokxy - Kings Cross

3 out of 5
The Melville Hotel by Rokxy - Kings Cross
38-39 Argyle Square, London, England

Recensioner

6,6
10 - Fantastiskt i betyg. 38 av 221 recensioner" "
8 - Bra i betyg. 59 av 221 recensioner" "
6 - Okej i betyg. 68 av 221 recensioner" "
4 - Dåligt i betyg. 31 av 221 recensioner" "
2 - Väldigt dåligt i betyg. 25 av 221 recensioner" "

7,0/10

Renlighet

7,0/10

Personal och service

6,0/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Leif

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i november 2022
Svar från Yannis 15 nov. 2022
Thank you Leif for the lovely rating.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I like key cards, not actual keys.
Overall good stay. The bed was hard and the pillows like rocks so my sleep wasn't very nice but the room was tidy and clean and TV had both YouTube and Netflix which was a nice surprise! I didn't know they close the door to the building at midnight and one has to call them to open, I find this extremely annoying and would I had known prior to my booking I definitely wouldn't have stayed. Especially since my trip was all about meeting friends and going out, it's almost like you can't come and go as you want cause I don't like bothering people. It's location is really nice tho so if you're able to look beyond what I didn't like it's definitely worth the money!
Bodde här 3 nätter i mars 2022
Svar från Yannis 6 apr. 2022
Thank you so much for your nice review. We'll certainly look into these issues.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Melville family weekend
Small room for 4 people. Room and bathroom In desperate need of renovation. suposed to be cleaned everyday but that didnt happen in our case. Only good thing about this hotel was close proximity to Kings cross
Bodde här 3 nätter i februari 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2019

10/10 Fantastiskt

Vibeke

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra
Toppen läge, trevlig personal och rummet bra

6/10 Okej

Aline

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 2 nätter i oktober 2017

6/10 Okej

Gunnar, Stockholm

Gillade: Renlighet
- No A/C + Close to Kings Cross

2/10 Väldigt dåligt

Erin

Gillade inte: Renlighet
Bodde här 2 nätter i maj 2024
Svar från Yannis 9 maj 2024
Thank you for taking the time to rate us, Erin.

6/10 Okej

Karen

Gillade: Renlighet och personal och service
Room was basic but comfortable. 2 Light bulbs not working in bathroom. Hospitality trolley only had 1 cup but another was added after asking. Complimentary water would have been a nice touch. Hotel in a perfect location for our needs and a reasonable price.
Bodde här 1 natt i maj 2024
Svar från Yannis 8 maj 2024
Thank you for taking the time to share your feedback with us, Karen. We're pleased to hear that you found your room comfortable, although we apologize for the inconvenience caused by the light bulbs in the bathroom. Your comments have been noted, and we'll address this issue promptly to ensure a more seamless experience for our future guests. We're glad to hear that our team was able to promptly address your request for an additional cup on the hospitality trolley. Regarding the complimentary water, we'll certainly take this into consideration for future improvements. It's wonderful to know that our hotel's location met your needs perfectly and that you found our pricing reasonable. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Fantastiskt

Shelby

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good stay! Room was super tiny, but we were only stopping through for a night, and it was super close to the train station, which is what we were aiming for. Staff made check-in and check-out super simple.
Bodde här 1 natt i april 2024
Svar från Yannis 26 apr. 2024
Thank you for your feedback! We're glad to hear that you had a good stay with us despite the size of the room. Our convenient location near the train station is indeed a great asset for travelers passing through. We appreciate your compliments on our staff and are pleased that check-in and check-out were hassle-free. If you're ever in the area again, we'd love to welcome you back for another stay!

2/10 Väldigt dåligt

Michael

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very unsafe area could smell drugs being smoked all night noisy area as well, the room smelt of drains and damp hike the room on 3rd floor as well while place needs refurbishing will not stay again
Bodde här 2 nätter i mars 2024
Svar från Yannis 27 mars 2024
Thank you for taking the time to share your feedback with us, Michael. We are deeply sorry to hear about your disappointing experience during your stay.Ensuring the safety and comfort of our guests is our utmost priority, and we regret that you felt unsafe in the area surrounding the hotel. We take such concerns very seriously and will review our security measures to address any issues promptly.Additionally, we apologize for any disturbances caused by noise and unpleasant odors in your room. Our team strives to maintain a peaceful and enjoyable environment for all our guests, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that your comments will be shared with our management team for further investigation and improvement. We appreciate your valuable feedback as it helps us to identify areas for enhancement.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 Fantastiskt

Dean

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel. Stayed here 1 night after returning from Disneyland. Hotel is across the road from St Pancreas Station. I was exhausted when we arrived back around 10pm. Room was beautiful, lovely comfy bed and hot shower was very much appreciated. Fridge, microwave and coffee machine plus kettle was an added bonus. Would highly recommend this hotel.
Bodde här 1 natt i februari 2024
Svar från Yannis 17 feb. 2024
Dear Dean,Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay at our hotel.We are pleased to know that you found our location convenient and that you appreciated the comfort and amenities provided in your room. Ensuring our guests have a relaxing and enjoyable stay is our top priority, and we are thrilled that we were able to meet your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back again in the future!

6/10 Okej

David

Gillade: Personal och service
Bodde här 1 natt i januari 2024
Svar från Yannis 31 jan. 2024
Thanks for taking the time to rate us, David.

10/10 Fantastiskt

Maddanna Chayapathy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It’s was a very pleasant experience and the staff were very friendly and very caring, we had accidentally forgot the insulin in the fridge for my son and the staff made it a priority to reach us out and stayed until we were able to pick it up, we were grateful and happy with the staff
Bodde här 1 natt i december 2023
Svar från Yannis 8 jan. 2024
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that your stay was pleasant, and the staff went above and beyond to assist you. It's heartwarming to know that our team's efforts in retrieving the insulin for your son were appreciated. Your kind words mean a lot to us, and we are grateful for the opportunity to have contributed to a positive and caring experience during your time with us. If there's anything else we can do for you or if you plan to visit again in the future, please do not hesitate to reach out. We look forward to welcoming you back!

6/10 Okej

Gillian

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från Yannis 2 jan. 2024
Thank you for taking the time to rate us, Gillian.

4/10 Dåligt

andrew

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
I'd look elsewhere
Its possible there are some decent rooms in this hotel. Mine wasnt one of them. Reception was nice and staff seemed friendly enough. Room was in poor condition with a smashed plug socket, wallpaper hanging off, bathroom very small and no shower curtain so everywhere got soaked when you took a shower. Metal camp bed looking thing with a cheap matress and 2 very thin pillows. I dont like writing poor reviews as ive run businesses in hospitality and i know how reviews affect business. But this wasnt a particularly pleasant stay unfortunately and one id not look to repeat.
Bodde här 2 nätter i december 2023
Svar från Yannis 18 dec. 2023
Thank you for sharing your feedback, and we appreciate your honesty. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused during your stay.Your comments regarding the room conditions are taken seriously, and we assure you that we will address these issues promptly to ensure a more pleasant experience for our future guests. Our aim is to provide comfortable and well-maintained accommodations, and we regret that we fell short in your case.We genuinely appreciate your understanding and constructive criticism. If you decide to give us another chance in the future, we'd be committed to making it right and providing you with the quality stay you deserve.Thank you for your valuable feedback.

4/10 Dåligt

Tim

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
checkin / checkout process very clunky with poor communication. room very tired / stained sofa / smell of damp
Bodde här 2 nätter i december 2023
Svar från Yannis 18 dec. 2023
Thank you for taking the time to share your feedback, and we sincerely apologize for the inconveniences you experienced during your stay.We're genuinely sorry to hear that the check-in and checkout processes did not meet your expectations. Your feedback is valuable, and we will review our procedures to enhance communication and streamline these processes for future guests.Regarding the condition of the room, we apologize for any inconvenience caused by a tired appearance, stained sofa, and a smell of dampness. We take your concerns seriously, and our team will promptly address these issues to ensure a more comfortable experience for our guests moving forward.Your feedback is crucial in helping us improve, and we appreciate your honesty. If you have any further details or if there's anything specific you'd like to share, please feel free to contact us directly so we can address your concerns more comprehensively.We hope to have the opportunity to welcome you back and provide a much-improved experience.

6/10 Okej

Jack

Affärsresenär
Gillade: Personal och service
Nice enough property. Room on the small side and the bathroom average. Value for money wasn’t great
Bodde här 1 natt i november 2023
Svar från Yannis 30 nov. 2023
Thank you for sharing your feedback, Jack. We appreciate your perspective and will use it to enhance our offerings.

6/10 Okej

DR S M R

Gillade inte: Personal och service
Bodde här 1 natt i november 2023
Svar från Yannis 18 dec. 2023
Thanks for the rating.

6/10 Okej

RUDI, Sheffield

Bodde här 1 natt i oktober 2023
Svar från Yannis 19 nov. 2023
Thank you, Rudi.

10/10 Fantastiskt

ANDREW

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quirky decor. Gréât service. Very easy to access.
Bodde här 2 nätter i oktober 2023
Svar från Yannis 20 okt. 2023
Thank you for taking the time to leave this lovely review, Andrew.

8/10 Bra

CARLOS

Bodde här 1 natt i september 2023
Svar från Yannis 19 okt. 2023
Thank you for taking the time to rate us, Carlos.

6/10 Okej

Mick

Gillade: Renlighet och personal och service
OK for the price, could improve at same price
Service was friendly and engaging. The hotel's pretty nice, and really handy for Kings Cross. The room was OK for one. A bedside lamp would have been a helpful touch. Please don't put the TV directly under the air con - it was dripping condensate onto the electrics and will do so again. I raised it with staff, who have resolved to fix this.
Bodde här 1 natt i oktober 2023
Svar från Yannis 13 okt. 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel, Mick. We are delighted to hear that you found our service friendly and engaging, and that our location was convenient for your needs. Your comments about the room are much appreciated. We are sorry to hear that the absence of a bedside lamp and the placement of the TV caused some inconveniences during your stay. We take your feedback seriously, and I am pleased to inform you that we have already addressed the issue with the TV's placement to prevent any further condensate dripping onto the electrics. We value your input, and your feedback helps us improve our guest experience. We look forward to welcoming you back in the future, and we hope your next stay with us will be even more enjoyable.

10/10 Fantastiskt

Thilo Guillen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice place with unbelievable attentiv staff, friendly and helpfull. amazing stay and awesome time.
Bodde här 3 nätter i oktober 2023
Svar från Yannis 1 nov. 2023
Thank you so much for your lovely review.

6/10 Okej

David

Bodde här 1 natt i september 2023
Svar från Yannis 22 sep. 2023
Thank you David for taking the time to rate us.

6/10 Okej

Nicola

Affärsresenär
Gillade inte: Personal och service
This guesthouse is fine for a one night stay. It was expensive for the quality of the room but rates in London are high so I suppose they are in line with the market - that said it wasn’t good value for money. Room was tired, there was a mug with a broken handle, no beside light (batteries missing), tiny pod-like bathroom, none of the decor matched. Didn’t meet any staff but the instructions sent to enter the building / room were clear and there was no issue with access.
Bodde här 1 natt i juli 2023
Svar från Yannis 8 juli 2023
Thank you Nicola for your feedback. We appreciate your comments and apologize for any inconveniences you experienced during your stay. We will take your feedback into consideration to improve our services and facilities.

6/10 Okej

Tianshu

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Svar från Yannis 13 juni 2023
Thank you for taking the time to rate us.

6/10 Okej

Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice staff. Clean room. People yelled a d talked all night in the park. Right outside the window. They played music. Police were heard thru out the night. Not good for sleeping
Bodde här 1 natt i juni 2023
Svar från Yannis 3 juni 2023
Thank you Joseph for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words about our nice staff and clean rooms. However, we apologize for the inconvenience you experienced due to the noise outside the hotel. While we strive to create a peaceful and relaxing environment for all our guests, we understand that there are external factors beyond our control that can occasionally disrupt the tranquility. Unfortunately, the noise from the park, including people yelling, talking all night, playing music, and police activity, was one such instance. We understand how crucial a good night's sleep is, and we sincerely apologize for any discomfort caused. We make every effort to address noise disturbances promptly, and we regret that our actions were unable to mitigate the situation to your satisfaction on this occasion. Please be assured that we take all guest feedback seriously, and we will continue to explore potential solutions to minimize the impact of external noise on our guests' sleep quality. We appreciate your understanding in this matter. If you decide to give us another opportunity to accommodate you in the future, please do not hesitate to reach out to us directly. We would be more than happy to assist you with room selection or any other arrangements that could help ensure a quieter and more enjoyable stay. Once again, we apologize for any inconvenience caused, and we sincerely appreciate your feedback.

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Excellent location but property in need of an upgrade. Mattress certainly past sell by date. Was a warm night, no air conditioning and unable to open windows.
Bodde här 1 natt i april 2023
Svar från Yannis 29 apr. 2023
Thanks for the feedback.We'll make sure to look into these issues.

2/10 Väldigt dåligt

Raymond

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is the worst vacation. The hotel room: 1. It should not have the license to operate as a hotel. There is no cleaning service. 2. No toiletry, no towels, no cleaning service. We have to beg for someone to give us toiletry and towels and other repairs when we paid for a hotel room. What is the point of renting a room when I have to fix the broken things myself? 3. the exhaust fan does not work most of the time. when it does, it blow in air. 4. Wall paper is falling off the wall 5. The curtains are falling off the hooks 6. The TV does not work most of the time. The internet does not work when we first check in. The owner reluctantly rebooted the wifi router before our phones can connect. Prior to that we were told our phones are broken. Where is the motto, the customer is always right? 7. The sorry excuse for a couch/ chair is falling apart. 8. The sorry excuse for a rug has seen so much Wear and tear that the color has faded to spotty colors. Forget patterns. 9. I book for a room with 2 king beds and a ensuite. Instead, I got 2 double beds with no bathroom space. It would have been illegal in the US. 10. The hot water pot is so filthy that I had to wash it myself. Upon trying to wash the pot, I ended up cutting my fingers and bled for a while. It was a close call to try and find a hospital. How is it that we are doing the same things here when we are supposed to be on a vacation?????? What kind of service industry does the owner think this is? Do we loo
Svar från Yannis 29 apr. 2023
We'll look into all these issues.Thanks for the feedback.

2/10 Väldigt dåligt

Joanna

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2023
Svar från Yannis 25 mars 2023
Thanks for the feedback.

6/10 Okej

james

Gillade: Personal och service
You’re likely to end up having chosen a room in advance that you won’t be pleased with when you arrive. Hotels like this are the type you take only if you intend to have a brief stay in the area and you need to be near King’s Cross.
Bodde här 1 natt i mars 2023
Svar från Yannis 21 mars 2023
Thank you James for taking the time to share your feedback with us. We're sorry to hear that you were disappointed with your room and felt that our hotel is only suitable for a brief stay near King's Cross.We take all guest feedback seriously and we would like to assure you that we do our best to allocate rooms according to our guests' preferences whenever possible. If there was any specific issue with your room that you would like us to address, please do not hesitate to contact our front desk staff who will be more than happy to assist you.Regarding your comment about our hotel being suitable only for a brief stay near King's Cross, we would like to emphasize that we take pride in offering our guests a comfortable and enjoyable experience, regardless of the duration of their stay. We are located in a bustling area of the city, with easy access to public transportation, local attractions, and a variety of dining options. We believe that our hotel is an ideal choice for both short and long-term stays.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Fantastiskt

Fiona

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
very convenient for St. Pancras. Small rooms but not really a problem. Staff very pleasant - lovely to get a flask of hot chocolate on arrival.
Bodde här 1 natt i mars 2023
Svar från Yannis 11 mars 2023
Thank you Fiona for taking the time to leave us a review. We're glad to hear that our location was convenient for your travels and that you found our staff to be pleasant. We appreciate your feedback regarding the size of the rooms and we will certainly take this into consideration for future improvements.We're also delighted to hear that you enjoyed the special touch of a flask of hot chocolate upon arrival. Our team takes great pride in providing our guests with exceptional service and we're thrilled to hear that we were able to make your stay even more enjoyable.Thank you again for your review and we hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Teri

Svar från Yannis 6 mars 2023
Thank you Teri for the lovely rating.

2/10 Väldigt dåligt

Kelley

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nope don’t do it
First off I called before booking ask if it had electric parking. They said yes not far. I booked it. Electric charger doesn’t work and the guy said it’s not there problem. I understand that put pull that off your web page and not tell people it’s available when it’s not. Another thing the bath room smelled so bad from the moment you stepped in the “family” room. It was awful. Front desk gave me a air freshener spray. Hands down DO NOT BOOK. There are other great hotels around.
Bodde här 1 natt i januari 2023
Svar från Yannis 11 jan. 2023
Dear Kelley,The electric chargers belong to the government and are being taken care by Camden Council. It's not the hotels responsibility to maintain them. Regarding the smell we're investigating the issue. Thank you for staying with us.

6/10 Okej

Kristine

8/10 Bra

Ying Xin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

6/10 Okej

Mohamed

Bodde här 2 nätter i december 2022

8/10 Bra

Jerome

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2022
Svar från Yannis 11 dec. 2022
Thank you Jerome for the review.

10/10 Fantastiskt

Alexander

Bodde här 1 natt i december 2022
Svar från Yannis 12 dec. 2022
Thank you Alexander for the lovely review.

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2022
Svar från Yannis 7 dec. 2022
Thanks for the rating, Michael.

8/10 Bra

Walter

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very small room, but clean and silent.
Svar från Yannis 29 nov. 2022
Thank you Walter for your lovely review.

6/10 Okej

Tonia

Reste i grupp
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The concierge recognized us as we entered and exited the property. They were very friendly. However the fixing for the room were not up to standards. They had only bath towels the curtains were broken. The bathroom was small and reminded me of an airplane bathroom. It was not a king sized bed.
Bodde här 3 nätter i oktober 2022
Svar från Yannis 19 okt. 2022
Thank you Tonia for the review.

8/10 Bra

Tyler

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and service, but walls are thin and noisy and beds were very firm with no headboards.
Bodde här 2 nätter i oktober 2022
Svar från Yannis 18 okt. 2022
Thanks for the feedback, Tyler.

10/10 Fantastiskt

Ian

Bodde här 1 natt i oktober 2022
Svar från Yannis 19 nov. 2023
Thank you for your lovely rating, Ian.

10/10 Fantastiskt

Gary

Bodde här 1 natt i september 2022
Svar från Yannis 27 sep. 2022
Thank you Gary for the rating.

8/10 Bra

Kim

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Yannis 23 sep. 2022
Thank you Kim for your rating.

8/10 Bra

Paul

Bodde här 1 natt i september 2022
Svar från Yannis 24 sep. 2022
Thank you Paul for the rating.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location, clean and comfortable
The hotel is located close to Kings Cross Station. On arrival the reception was staffed and I was shown to my room. The room was spacious and clean with all the facilities listed on the website. Ideal location close to the station which was just what I wanted. Enjoyable and comfortable stay.
Bodde här 1 natt i september 2022
Svar från Yannis 21 sep. 2022
Thanks for your lovely review.

8/10 Bra

Lee

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Yannis 6 sep. 2022
Thank you Lee for the rating.