Dear Guest,Thank you for taking the time to share your experience regarding your recent stay at our hotel. We deeply regret the inconveniences you encountered during your visit and sincerely apologize for the shortcomings in our service.We are truly sorry for the unorganized check-in process you experienced and the delay in attending to your needs. Our guests' comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations.The issues with the kettle, AC, and the lack of prompt assistance are not reflective of the level of service we aim to provide. We apologize for the frustration and discomfort these problems caused you.Your feedback is invaluable as it helps us identify areas for improvement. Please rest assured that we will address these concerns with our team to ensure that similar situations are avoided in the future.We appreciate your understanding and hope that you might consider giving us another chance to provide you with the exceptional experience you deserve. If you choose to return, we will do our utmost to ensure a much better and more enjoyable stay.Thank you for sharing your thoughts, and please feel free to reach out to us if you have any further comments or concerns.Sincerely

Dear Lady Sara, We're thrilled to hear that our hotel provided you with everything you were looking for during your stay! It's wonderful to know that our helpful staff, fully functional room and bathroom amenities, including a bathtub, contributed to your positive experience. We're glad you found the pillows comfortable and enjoyed the proper ventilation and temperature control. Your compliment about the quiet night is greatly appreciated as well. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Dear Daniel, Thank you so much for your perfect score! We are overjoyed to know that you had a fantastic experience during your stay with us.Your rating means the world to us, and it motivates us to continue delivering exceptional hospitality and service to all our guests.If there is anything else you would like to share or if you have any further comments or suggestions, please don't hesitate to reach out to us. We always strive to provide the best possible experience for our guests, and your feedback is invaluable in achieving that goal.We hope to have the pleasure of welcoming you back for another outstanding stay in the future. Until then, safe travels and best wishes!Kind Regards

Dear Lars,Thank you for taking the time to score us!We do hope to be welcoming you back again soon!

Dear Joel,Thank you for your feedback.I do apologise for any inconvenience we may have caused during your stay with us.Please do contact me directly the next time you plan on visiting London as I would love to personally overlook your entire stay for a much better experience.

Dear Kristin,Thank you for your amazing feedback.Please do contact me directly the next time you plan on visiting London as I would love to personally overlook your entire stay for another wonderful experience.

Dear Tintin,Thank you for scoring us 10/10!

Dear Mohamed. Thank you for your feedback!I do hope that you would be coming back to stay with us in the not too distant too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay.Kind Regards

Thank you for your amazing score!

Dear Mikael, Thank you for your feedback!I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not too distant too distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience.Kind Regards

Dear Christer, Thanks for you valuable feedback. I am really happy that you had a wonderful stay. In your next stay please contact me directly and I will have the pleasure to look personally for your booking to make your stay memorable. Kind Regards

Dear Guest,Thank you for taking the time to share your feedback with us!

Dear Ann-Charlotte,Thank you for your feedback! My apologies that your stay was less than perfect. I do hope that you will be visiting us again soon for a much better experience.

Dear Esteemed Guest, Thank you for sharing your valuable rating on this forum. We hope to have the pleasure to see you soon on your next stay at the Montcalm at the Brewery. Kind regards Valent Fernandes

Dear Ivan, Thank you for sharing your valuable feedback. I am please to know that your overall stay was a a satisfactory one apart from the isolated incident which i profusely apologize. We hope to have the pleasure to see you soon on your next stay. King regards Valent Fernandes

Dear Johan, Thank you for sharing your valuable feedback. I am pleased to know that your stay at the Montcalm at the Brewery was great inspite the slight blemish. We hope to have the pleasure to see you soon on your next stay. King regards Valent Fernandes

Dear Esteemed Guest, Thank you for sharing your valuable feedback with us. Our sincere apologies as your stay with us was not upto your expectations. The Montcalm at the Brewery always strives to ensure that all our guests stay is comfortable is every aspect. Kind regards Valent Fernandes

Dear Iris, Thank you very much for your kind words! Providing excellent service is our top priority, and we're thrilled to hear that we were able to meet your expectations. Your satisfaction is incredibly important to us, and we're grateful for the opportunity to have served you. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind Regards

Dear Johnatham,Thank you for your valuable feedback.I am pleased to see that you had a wonderful stay and experience with us.We look forward to welcoming you back soon.

Dear HUW,Thank you ever so much for taking the time to share your experience with us! We're delighted to hear that you found your stay with us to be a pleasant one. It's wonderful to know that you appreciated our efficient check-in process and enjoyed the clean, spacious, and functional room, along with the luxurious bathroom featuring a large walk-in shower.We understand your preference for real coffee, and we'll certainly take your feedback into consideration as we continuously strive to improve our amenities for our guests. We're thrilled that you were able to find some delicious coffee nearby to satisfy your cravings.Kind regards,Alock ShajiFront office team

Dear John,We're absolutely thrilled to receive such glowing feedback from you! Offering great value and an unbeatable location within this vibrant city is something we take great pride in. While we may be characterized as "no frills," our commitment to providing exceptional service and comfort is unwavering.It brings us immense joy to hear that you found our rooms to be perfect for your short stay. We strive to create an environment where guests can relax in peace and enjoy spotless accommodations, ensuring that every aspect of your stay exceeds expectations. A good night's sleep is paramount, and we're delighted that you found our beds to be exceptionally comfortable.Your kind words truly mean the world to us, and we're honored to have had the opportunity to host you. We eagerly await the chance to welcome you back for another memorable experience the next time you find yourself in our amazing city!Warm regards,Alock ShajiFront office team

Dear Iris,Thank you for your feedback.

Dear David,Thank you for scoring us.

Dear John,We appreciate you taking the time to rate your stay with us. We hope your visit was enjoyable. We are aware of an anomaly in your valuable rating, nevertheless. We would be happy to hear from you again if you have any further suggestions to ensure that your stay with us is absolutely satisfactory.Once again, thank you for your time. Please give us another chance to make it even more special. Kind regards,Alock ShajiFront office team

Dear Helen, We want to extend our heartfelt gratitude to you for choosing to stay with us. It was truly a pleasure to have you as our guest, and we genuinely appreciate the trust you placed in us for your accommodation needs. Your decision to stay with us means a great deal, and we are concerned about the two ratings you mentioned. Your feedback is invaluable to us, and we would love to hear more details about your experience so that we can improve our services and ensure that every stay is exceptional.Best regards, Daniela Guest experience team

Dear Ms Nichola,Thank you for choosing to stay with us .We regret to learn that your recent experience with us was marred by noise disturbances in your room.Please accept our sincerest apologies for any inconvenience this may have caused to you.We value your feedback as it helps us improve our services and enhance the experiences for future stays and hope to have the opportunity to welcome you back for much-improved experience in the future.Warm regardsRamona M.Reception supervisor.

Dear Richard, We sincerely apologize for the inconvenience caused by the noise during your stay. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this regard. Please know that we take your feedback seriously and will take steps to address the noise issue to ensure that future guests have a more enjoyable experience. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

Dear Florina, Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're delighted that we met your expectations. Your kind words mean a lot to us and serve as motivation for our team to continue delivering outstanding hospitality. We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel!Best regards, Daniela Guest experience team

Dear Scott,Thank you so much for your kind words .We are thrilled to hear that you enjoyed your experience with us .It was our pleasure to make your stay memorable, and we do apologise that the named issues disrupted your stay from being a fantastic experience.We look forward providing you with an exceptional experience on your next visit.Warm regardsRamona M.Front of House.

Dear Lisa,Thank you for taking the time to share your positive feedback .We are delighted that you enjoyed our services. Your satisfaction is our top priority and we look forward to providing you with another exceptional experience.Warm regardsRamona M.Front of House

Dear Mr Rutt,Good morning.I am sorry to hear that you found the staff's attitude rude. Your feedback it is valuable ,and I will make sure to address this issue with the team to ensure better service in the future. Thank you for bringing it to our attention and we hope to have the opportunity to welcome you back and exceed your expectations in the future. Warm regards

Dear Lynn,Thank you for your valuable feedback.I am pleased to see that the staff were friendly and attentive.We look forward to welcoming you back soon!

Dear Dee, On behalf of our entire team, I want to extend our sincere gratitude to you for choosing to stay with us. It was our pleasure to have you as our guest, and we truly appreciate your decision to trust us with your accommodation needs.Best regards, Daniela

Dear Katie,Thank you for your score!

Dear Tim,Thank you for taking the time to provide feedback regarding your recent experience.We appreciate your input ,and we take all reviews seriously ,whether positive or negative .Your feedback helps us strive for excellence ,and we value the opportunity to make improvements.Warm regardsRamona M.Front of House .

Dear Pauline,Thank you for your valuable feedback.

Dear Mark,Thank you for your feedback.I do apologise that your stay was less than perfect.Please do contact me directly as I would love the chance to discuss your feedback.

Dear Stewart,Thank you for your feedback!

Dear Stephen, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you found our hotel great with well-appointed rooms and friendly, helpful staff. Your recommendation is much appreciated.We are delighted that you had a wonderful experience, and we look forward to welcoming you back for another stay in the future. If there's anything specific you would like to share or if you have any preferences for your next visit, please feel free to let us know.Thank you again for choosing our hotel, and we hope to provide you with another excellent stay in the future.Best regards,

Dear Chris,Thank you for your amazing feedback!