Trädgård
Se tillgänglighet

Recensioner av The Petersham

4 out of 5
The Petersham
Nightingale Lane, Richmond, England

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 319 av 532 recensioner" "
8 - Bra i betyg. 151 av 532 recensioner" "
6 - Okej i betyg. 42 av 532 recensioner" "
4 - Dåligt i betyg. 17 av 532 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 532 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Oerhört vackert! Fantastiskt rum. Lite omodernt, t ex inget kylskåp/minbar i rummet. Irriterande: jag bokade rummet via er med Amex. När jag kommer till hotellet tar de inte Amex! Jag var tvungen att använda ett Debetkort vilker sved rejält. Dessutom plockade jotellet ut en mucket större summa än själva bokningen i förskott. Ej OK.
Bodde här 3 nätter i mars 2019

8/10 Bra

Peter

Trevligt hotell , bra frukost, härlig utsikt från restaurangen. Richmond är en trevlig stad/by
Bodde här 1 natt i november 2018

10/10 Fantastiskt

Gustav

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Klassiskt hotell i fin miljö
Mycket fint klassiskt hotell, bra restaurang och mycket fin närmiljö. Ligger på promenadavstånd från tunnebana, men känns som det ligger på landet.
Bodde här 1 natt i september 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

alison

Bodde här 3 nätter i april 2024

8/10 Bra

Carrol

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A quintessential small English hotel, well run.
Bodde här 1 natt i mars 2024
Svar från The Petersham 8 apr. 2024
Dear Carrol, We are happy to hear you had a wonderful time during your stay at The Petersham. We do hope you return again in the near future.Kind regards, The Petersham

8/10 Bra

John, JACKSONVILLE

Bodde här 2 nätter i mars 2024

6/10 Okej

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No a/c. Rooms were not great!
Bodde här 1 natt i mars 2024
Svar från The Petersham 8 apr. 2024
Dear Mark, We are sorry to hear that you experienced difficulty during your stay at The Petersham. Please be assured we will investigate how to improve in these areas. We do hope to welcome you back to The Petersham again soon. Kind regards,The Petersham

10/10 Fantastiskt

Van Go Art Couriers Ltd

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

8/10 Bra

john

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
well , the room was a little disappointing in its location . I booked it well in advance and was told it would be possible to be given a room with even a limited view , but on arrival was given a room on the ground floor at the back with no view at all , As it was my birthday treat , and I used to live in Richmond it was disappointing not to have any view at all
Bodde här 1 natt i januari 2024
Svar från The Petersham 19 feb. 2024
Dear John, We are sorry to hear that your stay with us was not up to your expectations. We will be sure to investigate what happened to your booking and ensure improvements are made. We cannot guarantee rooms with a view however always try our upmost to fulfill customers requests. We do hope you return to The Petersham in the future. Kind regards, The Petersham

10/10 Fantastiskt

Christin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

6/10 Okej

Claire

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overpriced for a standard hotel
Fairly overpriced for size of the room , bathroom lovely but separate toilet couldn't even turn round in without hitting the sink, didn't stop for breakfast as looked very pricey for what it was and the hotel took an extra £60 from my card to hold until we checked out which I thou go t was a little steep
Bodde här 1 natt i januari 2024
Svar från The Petersham 17 jan. 2024
Dear Claire, We are very sorry that your experience at The Petersham was not to your expectations. We will share this feedback with our management team to ensure improvements are made in the necessary areas. We do hope you return to The Petersham and find your stay improved. Kind regards, The Petersham

10/10 Fantastiskt

lionel

Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Gabriella

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service
Average stay
Room was small for a deluxe room with just a double bed, not a king. Staff were poor and didn’t seem well trained at check in or check out and all just a bit dated.
Bodde här 1 natt i januari 2024
Svar från The Petersham 17 jan. 2024
Dear Anonymous,We are sorry to hear that you experienced difficulties during your stay. We will be sure to share this feedback with our management team to ensure that the necessary improvements are made. We do hope you return to The Petersham and have an improved experience. Kind regards, The Petersham

6/10 Okej

Paul

Reste med sin partner
Gillade: Renlighet och personal och service
Good hotel bit expensive with a lot of hidden service charges
Bodde här 2 nätter i december 2023
Svar från The Petersham 2 jan. 2024
Dear Paul,Thank you for taking the time to leave a review of your stay. We appreciate your feedback and will be sure to pass this to our management team to be reviewed. We hope you had an enjoyable stay and that we welcome you back to The Petersham soon. Kind regards, The Petersham

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Rebecca

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was the whole experience of being in a castle and letting go of reality for awhile
Bodde här 2 nätter i december 2023
Svar från The Petersham 28 dec. 2023
Dear Rebecca, Thank you for such a wonderful description of The Petersham. We are delighted to hear you had a pleasant time with us and we do hope to welcome you back again in the future. Kind regards, The Petersham

10/10 Fantastiskt

Ani

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Luxury in Nature
I booked this hotel because of its proximity to Richmond Park and Kew Gardens as I wanted to show my family another side of London - a more countryside feel. The hotel surpassed my expectations. It's located next to the wilder Thames river with a footpath that you can stroll on. The reception and restaurant staff are friendly and attentive and the rooms and property are clean and well maintained. Bus 65 is right adjacent to the property and will take you to Kingston (Hampton Court Palace) or to Ealing Broadway where you can take the train or Tube to other parts of London. Wish we could have stayed here longer but will definitely book again if we are in the area.
Bodde här 2 nätter i december 2023
Svar från The Petersham 28 dec. 2023
Dear Ani, We are delighted to hear that your stay at The Petersham was up to your expectations. We are grateful for your kind words and informative review. We will be sure to share these words with all of our staff. We do hope you visit again in the future. Kind Regards, The Petersham

10/10 Fantastiskt

Wendy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is a lovely hotel with friendly staff. The breakfast room has a fabulous view of the Thames. It is easy to walk to the centre of Richmond or there is a bus stop close by. We were not seeking any spa facilities, which this hotel does not have on its premises but had a very enjoyable stay.
Bodde här 2 nätter i december 2023
Svar från The Petersham 28 dec. 2023
Dear Wendy, We are so pleased to hear that you had an enjoyable stay with us. We will share your kind feedback with all of our staff. We do hope to see you again in the future. Kind regards, The Petersham

10/10 Fantastiskt

joanne Biggs

Bodde här 1 natt i december 2023

8/10 Bra

Nicola

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

John

Bodde här 1 natt i december 2023

10/10 Fantastiskt

DAVID

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful place with stylish rooms at a very reasonable price. I cut my foot on a glass shard left in the bathroom which is not expected and the only issue I had with the hotel was the female Spanish receptionist was a little less apologetic than expected. Not her fault of course, said the right words but gave the impression she did not believe me. I wasn’t fishing for compensation but a gesture would have been appreciated. Nothing crazy like a free room, but a glass of Champagne on next visit or an upgrade, perhaps. Apart from that - great place.
Bodde här 1 natt i december 2023
Svar från The Petersham 28 dec. 2023
Dear David, We are deeply sorry for the accident that happened during your stay with us. We will be sure to pass this on to our team to investigate how it occurred and to implement the necessary improvements to ensure this does not happen again. If you would like to discuss this further please do not hesitate to contact our general manager - i.keles@petershamhotel.co.ukWe are pleased to hear that aside from this your stay was enjoyable and we do hope to welcome you back again in the future. Kind regards, The Petersham

4/10 Dåligt

Sadhana

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Did not like the small room we were given despite paying a lot of money. Room was in a poor condition. It’s supposed to be a five star hotel but the room did not meet the standards .
Bodde här 1 natt i december 2023
Svar från The Petersham 28 dec. 2023
Dear Sadhana, We are very sorry to hear that your stay with us was not to your expectations. We will be sure to pass this feedback onto our management team to ensure the necessary improvements are made. If you would like to discuss this further please contact our general manager - i.keles@petershamhotel.co.ukWe do hope you visit us again soon where we can improve upon your visit. Kind regards,The Petersham

8/10 Bra

Janet

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The hotel is lovely in a beautiful setting the view from my deluxe room and from the dinning room is stunning overlooking the Thames. Unfortunately I found the staff are not trained to a standard in keeping with a 4 star hotel. Breakfast is not included in the rate and can be expensive as you are paying for items individually. I had breakfast twice, on both occasions there were issues eggs not cooked as ordered or undercooked no milk for the tea or butter for toast requesting things several times. I also had an issue with the pre authorised amount full payment for the stay plus £100 was debited at check in. When checking out I kept asking if the pre authorisation would be cancelled but the receptionist was unable to clearly explain the billing policy and I was made to feel I was being difficult.
Bodde här 3 nätter i november 2023
Svar från The Petersham 2 jan. 2024
Dear Janet, We are sorry to hear that you experienced some difficulties whilst staying with us. We appreciate your feedback and will ensure this is passed to our management team to make sure the proper improvements are made. Should you wish to discuss these issues further please contact our general manager. Again our deepest apologies for the inconvenience you experienced and we do hope you revisit us soon. Kind regards, The Petersham

10/10 Fantastiskt

Sonya

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful location and building. Clean, comfortable, quiet room with plenty of space and good bathroom. Walking distance to Richmond Riverside and town with straightforward access via car & public transport to Central London. It was great to take a city-break and have woodland outside the window (complete with Tawny owls).
Bodde här 3 nätter i november 2023
Svar från The Petersham 28 dec. 2023
Dear Sonya, We are so pleased to hear you had such a lovely stay with us. We will be sure to share these kind words with the rest of our team. We do hope you visit us again in the future. Kind regards, The Petersham

10/10 Fantastiskt

Paul

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Jeffrey

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved the Petersham and our wonderful view of the Thames and the Petersham Common. It was delightful to watch people run and walk their dogs. Calling a taxi or an Uber was a great option, but walking back toward Richmond and Kew along the Thames or up along Richmond Hill was tranquil and just lovely. We had high tea and a great English breakfast. To not stay in London and to explore Kew Gardens and see the lovely shops and restaurants Richmond has to offer was a great getaway!
Bodde här 3 nätter i november 2023
Svar från The Petersham 13 nov. 2023
Dear Jeffrey, Thank you for taking the time to write such a lovely review of your time at The Petersham. We are so pleased to hear you enjoyed your time in Richmond, we do hope to welcome you back in the future. Kind regards,The Petersham

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good hotel with nice views over the Thames. We booked it for the night before and after our wedding. It was a lovely stay.
Bodde här 2 nätter i oktober 2023
Svar från The Petersham 13 nov. 2023
Dear Anonymous,Thank you for your wonderful words, we are so pleased we could be apart of your wedding. We hope to see you back at The Petersham soon. Kind regards,The Petersham

8/10 Bra

Andrew

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Sate

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and amazing hotel and area and view and food and everything.
Bodde här 2 nätter i oktober 2023
Svar från The Petersham 13 nov. 2023
Dear Sate,We are so pleased that your stay with us was enjoyable. We hope to welcome you back in the future. Kind regards,The Petersham

10/10 Fantastiskt

Sandra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely facility in a beautiful setting.
Bodde här 3 nätter i oktober 2023
Svar från The Petersham 13 nov. 2023
Dear Sandra,Thank you for such lovely words about The Petersham, we hope you visit again soon. Kind regards,The Petersham

10/10 Fantastiskt

Maekus

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

8/10 Bra

KOTARO

Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place for a weekend
Reception desk was very helpful. Room was lovely and great for a weekend but this is not a business class hotel. Water pressure was weak. view for the balcony was wonderful.
Bodde här 3 nätter i oktober 2023
Svar från The Petersham 13 nov. 2023
Dear Mark,Thank you for taking the time to write about your time with us, we are sorry to hear you experienced some problems during your stay, we will be sure to pass this feedback onto the relevant departments to ensure this is improved. We will pass your kind words onto our Reception team and we hope to welcome you back again soon.Kind regards,The Petersham

8/10 Bra

John

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No air con room to hot and lacking sleep
Bodde här 1 natt i oktober 2023
Svar från The Petersham 13 nov. 2023
Dear John,We are sorry to hear you experienced difficulty whilst staying with us, we will be sure to pass this feedback onto management to make the necessary improvements. We do hope to welcome you back again in the future.Kind regards,The Petersham

8/10 Bra

Ruth

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable but expensive breakfast
Comfortable room but breakfast very expensive - try the Hollyhock cafe in the park next door as an alternative - absolutely superb. Only moan is that the curtains were virtually impossible to close - very tall windows and no mechanism
Bodde här 1 natt i oktober 2023
Svar från The Petersham 13 nov. 2023
Dear Ruth, We are pleased to hear that overall your stay with us was enjoyable, we will be sure to pass on your feedback to the relevant departments to ensure improvements can be made. We hope to welcome you back again soon. Kind regards,The Petersham

10/10 Fantastiskt

Dongming

Gillade: Personal och service och boendets skick och faciliteter
very nice！
Bodde här 1 natt i oktober 2023
Svar från The Petersham 13 nov. 2023
Dear Dongming,Thank you for leaving such kind words about The Petersham, we hope to see you again soon.Kind regards, The Petersham

10/10 Fantastiskt

Anne

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property lovely. Near town of Richmond, near Kew Gardens. All wonderful!
Bodde här 1 natt i september 2023
Svar från The Petersham 13 nov. 2023
Dear Anne,Thank you for taking the time to write such lovely words about The Petersham, we hope you had a wonderful stay with us.Kind regards,The Petersham

10/10 Fantastiskt

Helen

Bodde här 1 natt i september 2023

8/10 Bra

Gary

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

10/10 Fantastiskt

DeLynn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Although the Petersham is not really within easy walking distance of the train station, the view was superlative; the surrounding area was beautiful, and the hotel was classy. The staff were impeccably helpful and friendly. Because of a rail strike, we had to leave early, but I would return to this hotel in a heartbeat. Gorgeous!
Bodde här 5 nätter i augusti 2023

10/10 Fantastiskt

D

Bodde här 1 natt i september 2023

6/10 Okej

A

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Jasmin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful hotel inside and out
This was my second stay at The Petersham and I enjoyed it just as much as the first time if not even more this time because I got the opportunity to stay for more days. A couple of my favorite things are the design of the hotel inside and out and its perfect location in quiet surroundings close to Richmond Park and Richmond City. Other favorite things are my room where I feel so much at home, the lounge where I can sit and work using my laptop, the kind cleaning staff and the fantastic staff at the restaurant. They are the most polite and friendly people who on one occassion spoiled me with pastry and on another occasion offered me to sit at the "lovely" (as they called it) spot at the window with the beautiful view over the hill and the Thames river. When I checked in my friend was with me because she wanted to see the hotel and my room. The two receptionists looked half as much at her as they looked at me and found quite and interest in her. This was to such an extend I was at one point unsure whether it was her or me checking in at the hotel. Another time I would prefer the respective receptionists to look at me when giving keys and practical information as I am actually the one who has booked the room and will be staying as a guest at the hotel. Apart from this, all the other things did that I will definitely come back some other time. And it certainly helps the hotel makes the best waffles for breakfast!
Bodde här 6 nätter i augusti 2023

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Wedding Night
It was our wedding night and we spent the night at the hotel. We generally liked everything but the only problem was the chair in the room had lots of hair from another customer I suppose. So it was not the cleanest room but the rest was ok.
Bodde här 1 natt i augusti 2023

6/10 Okej

Ingo

Reste i grupp
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Sehr schönes Hotel, tolle Lage und freundliches Personal. Leider beliebt für Hochzeitsfeiern und deshalb war die letzte Nacht nicht so schön, da die Musik sehr laut war und leider bis halb sechs in der Früh die Bässe wummerten.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

ju ye

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
뷰 좋은 호텔
평소 가고싶었던 호텔이었는데 넘 좋았어요 친절하고 호텔 앤틱해서 제가 좋아하는 스타일...조식도 좋았구요 리치먼드 파크 가까워서 공항 가가전 산책도 했네요^^
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

K

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stayed many times
Easy walking distance to the railway station for travel into the city, free parking great views.
Bodde här 1 natt i augusti 2023