We rented this property in January for a March visit. When we arrived in London we could not get in contact with the owner. We were told by VRBO, we could not do anything until after 4pm the normal checkin time. After spending hours on the phone we find out we could not stay there. We were put in a hotel ok overnight while we searched for a last minute property to stay for the week. This was very disappointing. We did fine a new place that was great.