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Recensioner av Novotel London Heathrow Airport T1 T2 and T3

4 out of 5
Novotel London Heathrow Airport T1 T2 and T3
234 Bath Road, Heathrow Point West, Hayes, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 425 av 1000 recensioner" "
8 - Bra i betyg. 328 av 1000 recensioner" "
6 - Okej i betyg. 126 av 1000 recensioner" "
4 - Dåligt i betyg. 58 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 63 av 1000 recensioner" "

8,8/10

Renlighet

8,0/10

Personal och service

8,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Timo

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Needs fixing
Weird how you can call something an airport hotel, when there is no shuttle service to the airport and the taxi ride costs £17. Reception was slow and only one person working. Rooms looked nice, but in my room only 1 of the sockets worked (in the bathroom) and the tv was broken. Maybe the maintenance has been low during covid, but still…
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 6 nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 Bra

Mikael

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i juli 2020
Svar från Raman Lagoo 7 juli 2020
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. I look forward to welcoming you back in the near future. Sincerely,

10/10 Fantastiskt

Lennart

Bodde här 1 natt i februari 2020

8/10 Bra

Daniel

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2020
Svar från Raman Lagoo 21 feb. 2020
Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your feedback.

4/10 Dåligt

Josef

Affärsresenär
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff pay no interest in guest and their questions
Long check in. Personal did not say hi. No help with time schedule for buses to T3. Something wrong with temp in corridors. Tv out of order occassionally. Will chose another stay next time.
Bodde här 1 natt i december 2019
Svar från Raman 23 jan. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Raman Lagoo

10/10 Fantastiskt

Hanna

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vi hade en layover i London och bodde här, det fyllde våra krav perfekt. Rent, fräscht och god service. Nära flygplatsen.
Bodde här 1 natt i december 2019
Svar från Raman 31 dec. 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

6/10 Okej

Gustaf

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2019
Svar från Binthu 8 okt. 2019
Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your great Rating

2/10 Väldigt dåligt

Philip

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Night of hell
Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Bodde här 1 natt i januari 2022
Svar från Valentina Petrova 7 jan. 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Väldigt dåligt

Laura

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Hotels.com didn’t tell us our hotel was closed
Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Bodde här 1 natt i december 2021
Svar från Valentina Petrova 7 jan. 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Fantastiskt

HAZEL

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Shall use again
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 25 dec. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Bra

Eirik Veras

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice room and friendly staff. Good food.
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 25 dec. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Dåligt

Ryan

Bodde här 2 nätter i november 2021
Svar från Valentina Petrova 20 dec. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 Okej

Andy

Bodde här 1 natt i december 2021
Svar från Valentina Petrova 20 dec. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Väldigt dåligt

VERONICA, Davis

Bodde här 1 natt i november 2021

8/10 Bra

Narinder

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Organised Chaos
Hotel was fine. Booking process after last minute hotel change not so great.
Bodde här 2 nätter i november 2021
Svar från Valentina Petrova 20 dec. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Väldigt dåligt

KEITH

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 20 dec. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

2/10 Väldigt dåligt

Lindsey

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 20 dec. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Simple and modern
Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
Bodde här 1 natt i november 2021
Svar från Maurice Coutinho 25 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bra

Kenneth

Bodde här 1 natt i november 2021

2/10 Väldigt dåligt

Bruce

Bodde här 1 natt i november 2021

8/10 Bra

Bahulayan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Maurice Coutinho 25 nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We look forward to welcoming you back in the near future.

4/10 Dåligt

Martin

Reste med sin partner
Gillade inte: Personal och service
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
Bodde här 3 nätter i november 2021
Svar från Khushboo Jolly 22 nov. 2021
We do apologies for the inconvenience that this situation may have caused you but also thank you for understanding us. We have sent out emails to all third parties and guest about cancelled booking with after steps they can take (A measure from our side to keep everyone well informed). We do regret if this information has failed to reach you. We shall use your valuable review to improve our services.

2/10 Väldigt dåligt

Lorely

Bodde här 1 natt i november 2021

10/10 Fantastiskt

Vula

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 19 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fantastiskt

Yacouba

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
Bodde här 1 natt i november 2021
Svar från Khushboo. J 18 nov. 2021
Thank you for your positive feedback and co-operation in these unprecedented time. We appreciate your valuable time that you've taken to provide us with this feedback and hope you give us a chance to welcome you again in future.

2/10 Väldigt dåligt

Evan

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Oh no
Home office detention centre, full of refugees
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 19 nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

4/10 Dåligt

Anna-Marie

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 19 nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 Bra

Stefano

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 19 nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okej

Robin

Bodde här 1 natt i november 2021
Svar från Valentina Petrova 19 nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okej

Dilpa

We arrived and was told we were given another hotel
Bodde här 2 nätter i november 2021
Svar från Valentina Petrova 19 nov. 2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Väldigt dåligt

Krishan

Bodde här 1 natt i november 2021

2/10 Väldigt dåligt

Joy

Bodde här 1 natt i november 2021
Svar från Valentina Petrova 19 nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fantastiskt

Marina

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Bra

Joseph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fantastiskt

Paul

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Really helpful staff
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fantastiskt

Fraser

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent room and cleanliness.
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okej

Hani

Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Bra

paul

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Bra

Abhishek

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Bra

Matthew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The shower was not working but it’s a very nice hotel.
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okej

william

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Bra

Jade

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okej

Kristian

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 Okej

Steven

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Fantastiskt

Alexander

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect stop over.
Lovely room. Clean , lots of space and loved the coffee facilities
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Väldigt dåligt

Samantha

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The hotel overall was clean.The restaurant was over priced £16 for a burger that was like McDonald’s! Went to the room as had an early flight and there was constant music playing most of the night!! Banging as we could hear it through the windows of the room.
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Fantastiskt

Kea

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love the elegant, thoughtful and efficient use of space plus clever things like the clear refrigerator door, designed to make life easier for us travelers.
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fantastiskt

Malcolm

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very modern room. Close to the airport
Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Fantastiskt

Alan

Bodde här 1 natt i november 2021
Svar från Valentina Petrova 15 nov. 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,