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Recensioner av Brandshatch Place Hotel & Spa

4 out of 5
Brandshatch Place Hotel & Spa
Brands Hatch Road, Fawkham, Longfield, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 121 av 243 recensioner" "
8 - Bra i betyg. 69 av 243 recensioner" "
6 - Okej i betyg. 39 av 243 recensioner" "
4 - Dåligt i betyg. 7 av 243 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 243 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Daniel

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019
Svar från s 2 aug. 2019
Dear Daniel, Thank you for your response. Kind Regards Scott

8/10 Bra

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Affärsresa
Bra hotell med trevlig personal. Rummet stort och OK. Bra boende vid affärsresa
Bodde här 1 natt i januari 2019
Svar från s 26 jan. 2019
Kära gäst, Tack för din recension. Vänliga Hälsningar Scott

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Comfortable hotel with pool. Good restaurant
Nice hotel, former Georgian manor, with good restaurant. Could be excellent, but the dishes are not all good executed. Perhaps too small portions. Slow service at bar. Professional service otherwise.
Bodde här 1 natt i maj 2018
Svar från s 12 juni 2018
Dear guest, Thank you for you balance and constructive review. Kind Regards Scott

8/10 Bra

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Affärsresa
Trevligt engelskt hotell med bra och trevlig personal. Lite på landsbygden men ändå nära London med tåg eller bil. Ej gång avstånd från tågstation dock. Mycket bra frukost för att vara i England. Stora trevliga rum.
Bodde här 1 natt i januari 2018

10/10 Fantastiskt

Torbjörn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
fantastic returang and SPA
the hotel is perfect Close to London and a 2AA rosette resturang with fantastic food and a very good winelist not very expensive and beutiful spa and pool I cn only recomend the hotel it live up to the standard you excpect when selecting Hand Picked Hotels good service just only positive

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Nice rooms, good food, but hotel need update
Plus for kind help and service to make copies. Plus for food - very good. Minus for interior in bar, restaurant, reception need an urgent update. The hotel has potential Minus for slow bar service Minus for check-in and check-out.

10/10 Fantastiskt

Daniel, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jättetrevligt hotell
Ett fantastiskt trevligt hotell med jättebra service.

10/10 Fantastiskt

JANET

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were friendly, approachable and professional, nothing was too much trouble.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Nicholas

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were all really friendly and helpful, in particular Chris the bar manager and Debbie on reception
Bodde här 2 nätter i april 2024

6/10 Okej

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very disappointed with our room. Paid for an executive double room. Had no view as windows were frosted and the shower was rubbish. Great If you was 5 foot but for me the head was at my chest and it flooded the bathroom. Also I called ahead as it was my partners birthday to have a card at dinner or in the room to make it a little special for her and we got nothing. Disappointed to say the least. d
Bodde här 1 natt i november 2023

4/10 Dåligt

Daisy

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Run down and overpriced. Receptionists are lovely but booking staff horrid.
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

peter

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Vicky

Bodde här 1 natt i juli 2023
Svar från Anne 8 aug. 2023
Hi Vicky,Thank you very much for leaving a wonderful score.I hope to see you again in the near future.Kind regards,AnneSales & Revenue Manager

10/10 Fantastiskt

Rich

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff, good breakfast
Bodde här 1 natt i maj 2023
Svar från Anne 26 maj 2023
Hi Rich,Many thanks for your positive comments, I will pass them on to the staff.I hope you are able to visit again in the near future.Kind regards,AnneSales & Revenue Manager

8/10 Bra

lisa, london

Reste med sin partner
Gillade: Renlighet och personal och service
Lovely grounds but the rooms could do with a bit of TLC . The staff are fantastic, so friendly and helpful. Although the restaurant is expensive the food was wonderful. Would definitely go back .
Bodde här 1 natt i maj 2023
Svar från Anne 17 maj 2023
Hi Lisa,Thank you for taking the time to add a comment and for the recognition regarding our staff. Our Hotel is working with a refurbishment plan and we do hope that all bedrooms are to the Handpicked standard. I will certainly locate the room that you stayed in and pass on your comments to our maintenance team.We look forward to seeing you in the future.Kind regardsAnneSales & Revenue Manager

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Superb hotel and spa facilities. Excellent restaurant for dinner and breakfast. Extremely friendly and welcoming staff in all areas. 👍👍
Bodde här 1 natt i april 2023
Svar från Brands1 18 apr. 2023
Hi Peter, Thank you so much for taking the time to write a review.I will pass on your lovely comments to our team. Please do come and stay with us again.Kind regardsAnneSales & Revenue Manager

10/10 Fantastiskt

Toni

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2023
Svar från Brands1 1 maj 2023
Hi Toni,Many thanks for taking the time to complete a Hotel review. I can see that you have given high scores and hope that you had a great time with us.We look forward to seeing you again in the not so distant future.Kind regardsAnne Sales & Revenue Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super hotel.
Lovely staff. One of our party has mobility problems and they went over and above to help, including an upgrade to a accessible room. Breakfast was great!
Bodde här 2 nätter i mars 2023
Svar från Brands1 18 apr. 2023
Thank you so much for your lovely feedback.Our aim is to go above and beyond. I will most definitely feedback to the kitchen staff regarding breakfast.Hopefully we will see you again.Kind regards,AnneSales & Revenues Manager

10/10 Fantastiskt

Merle

Bodde här 1 natt i november 2022

10/10 Fantastiskt

Nicola

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fab stay
Food and staff were amazing! Rooms comfortable and slept well.
Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Adam

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyable stay. My second. Excellent and really helpful staff. Will definitely go again.
Bodde här 1 natt i oktober 2022
Svar från BPMGR 26 okt. 2022
Great to hear you had a fabulous stay thank you for letting us know.

10/10 Fantastiskt

Richard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing place.
Bodde här 1 natt i oktober 2022
Svar från BPMGR 26 okt. 2022
Great to hear you had a fabulous stay thank you for letting us know.

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely position, really convenient, very helpful
Great Staff. Really helpful and they were real.
Bodde här 1 natt i september 2022
Svar från BPMGR 26 okt. 2022
Great to hear you had a fabulous stay thank you for letting us know.

10/10 Fantastiskt

Sarah

Bodde här 1 natt i september 2022
Svar från BPMGR 26 okt. 2022
Great to hear you had a fabulous stay thank you for letting us know.

10/10 Fantastiskt

Lorraine

Bodde här 1 natt i juli 2022
Svar från Brands Hatch Place 5 juli 2022
Dear Lorraine, Thank you for choosing to stay at our lovely hotel. We are extremely happy to see that you had a fantastic stay. We really appreciate you letting us know.

10/10 Fantastiskt

Siu Kit

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i juni 2022

10/10 Fantastiskt

Lyndsey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We spent a fabulous two days here for a birthday celebration , excellent service from all the staff who couldn't do enough for you & a big thank you to the receptionists who both went the extrs mile for us.
Bodde här 2 nätter i juni 2022
Svar från BHPGM 14 juni 2022
Dear Lyndsey, Thank you for choosing to stay with us and letting us know you had such a great stay. The team here really appreciate the feedback.

8/10 Bra

Colin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the location and the spa
Bodde här 1 natt i mars 2022

10/10 Fantastiskt

Hannah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2021

10/10 Fantastiskt

Emma

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spa break
A brilliant relaxing stay. Loved the food, the swimming pool and received a really warm welcome from all staff.
Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
One night business trip
Luxury hotel, stylish and comfortable. Excellent staff, helpful and friendly.
Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

Siobhan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i juli 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing hotel
Was a very nice stay , staff was very nice and made us feel welcome , the whole place is lovely and we plan on coming back to stay very soon x
Bodde här 1 natt i juni 2021

10/10 Fantastiskt

Stewart

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fabulous stay!
I had a brilliant stay. The staff were all fantastic, especially Ella in the restaurant. The gym was fab and the pool/spa perfect. I’ll Definitely be staying here again when I’m in Kent
Bodde här 1 natt i juni 2021

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice countryside hotel in a picturesque setting. Helpful staff who ensured we really enjoyed our spa break.
Bodde här 1 natt i juni 2021

8/10 Bra

Cheryl, Folkestone

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff are all very helpful with Ella and Ellie standing out for service. Lovely big gym and Swimming facilities, pool arrangements are a little confusing but this is due to Covid. Property could do with a few areas looking at like the tape on the window in the dining room and signage around the hotel. We found it difficult to find our way to and from Spa. Plenty of signs if you are in certain rooms.
Bodde här 1 natt i september 2020

8/10 Bra

Paul&Maxine, SE London

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A picturesque and pleasent Manor House hotel set in beautiful grounds. The staff from beginning to end were warm, friendly and helpful. We felt very welcome and as we were celebrating our anniversary, the simple extra touches made the experience unique!! Met Cliff -Manager who too, with ALL the staff were amazing!! Masssge and Spa day was great and afternoon tea a 'must' in the grounds Room was clean and comfortable and food great. All in all a wonderful time spent with wonderful people. Thank You Brsndshatch Place Hotel. Paul and Maxine. 🙂
Bodde här 3 nätter i augusti 2020

10/10 Fantastiskt

Debbie, Suffolk

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The staff where absolutely brilliant. Hard working and so polite. We had dinner last night, and we all had the steak and it was cooked too perfection. We will definitely be back. Please pass on thanks to your fantastic staff And we loved the personal message from the manager.
Bodde här 1 natt i juli 2020
Svar från Cliff Owens 27 juli 2020
Hi Debbie , many thanks for your feedback, glad your experience was a memorable one, I know the Brand's team will be delighted to see your feedback and look forward to welcoming you back soon, warm regards Cliff

6/10 Okej

TIMOTHY

Bodde här 2 nätter i mars 2020
Svar från Cliff Owens (General Manager) 30 apr. 2020
Thank you for your feedback regarding Brands Hatch Hotel

10/10 Fantastiskt

alan

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay.
My only negative was too many cushions on the bed and an earlier breakfast is usuful for people who need to be somewhere. Apart from that it was great.
Bodde här 1 natt i mars 2020
Svar från Cliff (General Manager) 17 mars 2020
Thanks Alan - really appreciate your feedback, please do let us know the day before if you need an early breakfast we have a team here through the night that can support , kind regards Cliff Owens

10/10 Fantastiskt

Michelle, Sussex

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely venue for a party or celebration. The staff are great
Bodde här 1 natt i mars 2020
Svar från Cliff Owens (General Manager) 16 mars 2020
Hi Michelle, many thanks for your review so glad you enjoyed your event and the team took good care of you, I know they will be delighted to see your feedback, look forward to seeing you again soon, kind regards Cliff

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2020
Svar från Cliff 13 mars 2020
Many thanks for your feedback we hope to see you soon, regards Cliff Owens (General Manager)

6/10 Okej

Peter

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Expensive meal
This is a very nice hotel but there were 2 things that annoyed me: 1. The meal in the restaurant was the most expensive meal I have purchased in over a year at over £60... and I stay in hotels for 1 or 2 nights per week, every week with my line of work. I'd expect the meal to cost around £40 -£45 for what I received. £11.50 for a glass of white wine of unknown origin seemed excessive. 2. The bedroom door had very large gaps around it and the hallway was quite cold (mid winter, frosty night), so the drafts meant I could not warm the bedroom. I overcame this by stacking the cushions that had been on the bed along the floor of the door and half way up the side. It didn't fix the problem but did reduce it. Staff were all very friendly and helpful.
Bodde här 1 natt i mars 2020
Svar från Cliff Owens 13 mars 2020
Hi Peter, thank you for your feedback we appreciate your comments. I am disappointed to see you comments relating to the menu pricing, we offer a £35.00 pp three course menu in our restaurant or alternatively bar type meals should you not wish to dine formally, our wine list is quite comprehensive and is supported at group level by our wine supplier Bibendum. Again thank you for your comments which I will review with the senior team at the hotel. regards Cliff Owens (General Manager)

10/10 Fantastiskt

Maxine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent service
Excellent service - received an upgrade. The room and breakfast was fantastic. Brilliant service from staff very considerate and kind. They returned my diamond rings and toiletries I accidentally left in my room - very honest. Delighted can’t wait to go back.
Bodde här 1 natt i februari 2020
Svar från Cliff Owens (General Manager) 2 mars 2020
Hi Maxine, many thanks for your review and comments I know the team will all be delighted to see and read your feedback, look forward to seeing you again soon, kind regards Cliff

10/10 Fantastiskt

Stephen

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Cliff Owens (General Manager) 2 mars 2020
Hi Stephen, many thanks for your lovely review, I know the team will be pleased to see your comments regards Cliff

8/10 Bra

Verifierad resenär

Bodde här 1 natt i februari 2020
Svar från General Manager 25 feb. 2020
Thank you for letting us know about your stay, I know the team will be delighted to get your feedback and we look forward to seeing you again soon, regards Cliff

6/10 Okej

Verifierad resenär

Reste i grupp, Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Overall this is a nice place to stay. However, the room we were allocated (room 9) was right by the lift, so we suffered from the associated noise. If we hadn’t have gotten to the venue fairly late I would have asked to have been moved. The staff were all friendly and welcoming but as we were going to an event locally in the evening and had an early start the following day, we didn’t try the restraunt or any of the facilities.
Bodde här 1 natt i februari 2020
Svar från Cliff 6 feb. 2020
Thank you for your valuable feedback, we really appreciate your comments relating to your stay and experience and we hope to see you again soon, kind regards Cliff (General Manager)

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
Lovely food .Swimming pool small and filled with oots of children who wernt staying
Bodde här 1 natt i januari 2020
Svar från Cliff 6 feb. 2020
Many thanks for your review of Brands Hatch Place, we really appreciate your feedback, kind regards Cliff Owens (General Manager)

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
From reception to check out lovely staff. Friendly helpful . Great spa gad a lovely swim and sauna .dinner was great .I had Mushroom and pearl barley risotto. Very well cooked and big portion.wine quite pricey and mo tomato juice for a bloody Mary!. Restaurant staff very attentive. Comfortable room bed could have bee6a king size. Breakfast lovely had scrambled eggs and smoked salmon. Room had ironing board nice selection of teas. Powerful shower. Definitely be back in summer enjoy the outside spaces .
Bodde här 1 natt i januari 2020
Svar från Cliff Owens (General Manager) 21 jan. 2020
Many thanks for your review of Brands Hatch Hotel and Spa, we really appreciate your feedback on your stay and experience and we look forward to seeing you again soon,

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
one night break
All the staff were young, very efficient and helpful, could not rate them high enough. We were only there one night but it was excellent. From Reception, bar, dining room and leisure suite, everyone was great. Only issue really were the roads getting there which are quite narrow and not easy in the dark. But only 7 miles from Bluewater if you want to combine with shopping.
Bodde här 1 natt i januari 2020
Svar från Cliff Owens (General Manager) 21 jan. 2020
Thank you so much for your review of your stay here at Brands Hatch, the team here are really passionate about what they do and glad they took good care of you, we look forward to seeing you again soon