Exteriör

Recensioner av Best Western Plus Hotel At The Convention Center

3 out of 5
Best Western Plus Hotel At The Convention Center
517 E 1st Street, Long Beach, CA

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 610 av 1005 recensioner" "
8 - Bra i betyg. 232 av 1005 recensioner" "
6 - Okej i betyg. 76 av 1005 recensioner" "
4 - Dåligt i betyg. 31 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 56 av 1005 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

6/10 Okej

Louise

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Ok
Helt okej hotell, väldigt små sängar och lite väl dyrt tycker jag! Lite oförskämd och arrogant personal, det var två yngre killar som jobbade i receptionen som var tykna och mumlade mest när man ställde frågor!
Bodde här 2 nätter i oktober 2023
Svar från Allison, Operations Lead 15 okt. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel in convenient location
This chain hotel is really good with big rooms, good cleaning and in a convenient location just blocks away from everything. Breakfast is included and even though it’s kind of light you still get bagels with cream cheese and coffee/juice which is sufficient. We stayed in another hotel the first night which was terrible so we’d definitely stay at BW if we visit Long Beach again. Recommended!
Bodde här 4 nätter i oktober 2022
Svar från Alex-FOM 30 okt. 2022
Thank you so much for your positive feedback. We truly enjoyed having you stay on with us. Safe Travels and hope to see you again soon

8/10 Bra

Hanna

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2022
Svar från Alex-FOM 30 okt. 2022
Thank you for choosing us! Hope to see you again soon

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Ok men dyrt
Ok centralt hotell men dyrt.
Bodde här 3 nätter i november 2019
Svar från Shawn Jones 19 nov. 2019
Dear Anonymous Guest, We are please to read our central location was great. If you are looking for great deals our Fall through Winter seasons are at great rates. Happy travels, Shawn Jones General Manager

10/10 Fantastiskt

Emanuel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything is pretty much in walking distance
Bodde här 2 nätter i maj 2024

8/10 Bra

Robert

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great value for your money and located in a quiet area of downtown Long Beach
Bodde här 3 nätter i maj 2024

4/10 Dåligt

Betty

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
I did not like front desk staffs indifference to our disability. He blantly ignored me while I waited for his help, but quickly helped a man of a different race. I was appalled and I requested a apology for his behavior and he stated " I can refund your money if you are unhappy." I will tell all of my associates who travel frequently about this rude and disrespectful person that Best Western Plus in Long Beach has as an employee at this establishment. However, I must note that all oh the other staff were kind and friendly.
Bodde här 1 natt i maj 2024

8/10 Bra

Ying

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
It took almost half an hour for the shower head stop dripping!
Bodde här 1 natt i maj 2024
Svar från Manager 22 maj 2024
Hello Ying, We appreciate you sharing your feedback with us. Your comments will be forwarded to the relevant department for their attention. Should you have further concerns, feel free to contact our management team directly. Thank you for choosing to stay with us.

8/10 Bra

Alondra

Affärsresenär, Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Pretty good
Bodde här 1 natt i maj 2024
Svar från Manager 22 maj 2024
Hello Alondra,We're delighted to hear you found our hotel to be pretty good. Your feedback is greatly appreciated. Thank you for choosing to stay with us!

6/10 Okej

Shlomo

Gillade: Renlighet
Gillade inte: Personal och service
Front desk not
Bodde här 1 natt i maj 2024
Svar från Manager 21 maj 2024
Hello Shlomo, We appreciate your feedback and apologize for any inconvenience you faced during your stay. Your comments have been noted for our continuous improvement. Please feel free to reach out to our management team with any further concerns you may have. Thank you for sharing your experience with us.

8/10 Bra

Fannie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Garage ran out of parking spaces, but was allowed to park on street level outside entrance.
Bodde här 1 natt i maj 2024
Svar från Manager 21 maj 2024
Hello Fannie, We apologize for any inconvenience caused by the lack of available parking spaces during your stay. We appreciate your understanding and cooperation in utilizing street-level parking. Our team always aims to assist guests in finding suitable solutions for their needs. We hope this experience won't deter you from choosing our hotel in the future.

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were thrilled at how extremely clean the Hotel and the rooms were kept.
Bodde här 3 nätter i maj 2024
Svar från Manager 14 maj 2024
Hello James,We appreciate your feedback on our well-maintained rooms. Our team takes pride in ensuring a clean and comfortable stay for all our guests. Should you have any future concerns, please don't hesitate to contact us directly.

10/10 Fantastiskt

Reid

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Didn’t know what to expect at a Best Western but the hotel had new everything in the room and was a great deal. Very pleasantly surprised !!
Bodde här 2 nätter i maj 2024
Svar från Manager 10 maj 2024
Hello Reid,We are thrilled to hear that you had a pleasant surprise during your stay with us at Best Western. We strive to provide our guests with comfortable accommodations and exceptional service. Your positive feedback is truly appreciated and we hope to welcome you back again soon for another enjoyable experience.

10/10 Fantastiskt

Ronald, Long Beach

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Manager 11 maj 2024
Hello Ronald,We are delighted to hear you had a wonderful experience during your stay with us! Should you have any further feedback to share, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic stay!

10/10 Fantastiskt

SHEILA

Gillade: Renlighet, personal och service och bekvämligheter
Friendly staff. Felt safe. Had to use room key for breakfast room and elevator. Great addition for safety.
Bodde här 1 natt i maj 2024
Svar från Manager 7 maj 2024
Hello SHEILA,We are delighted to hear that you found our staff friendly and felt safe during your stay. It's great to know you appreciated our safety measures such as using the room key for access. Your feedback is valuable to us.

10/10 Fantastiskt

Kristy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Manager 7 maj 2024
Hello Kristy,We are thrilled to hear that you had a wonderful stay with us! Please don't hesitate to reach out if you need any assistance in the future.

10/10 Fantastiskt

Dena

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
You must use your room key card to get into the building and to use the elevators, great for safety! The building is updated, very nice decor! We arrived in the morning, so they stored our luggage until we could check in. The staff were extremely personable and helpful! The location was great, we walked to Shoreline Village, grocery store, and restaurants.
Bodde här 1 natt i april 2024
Svar från Manager 7 maj 2024
Hello Dena,We're glad to hear you appreciated our safety measures and the modern decor of our hotel. Our team strives to provide excellent service, and we're pleased to hear you found them personable and helpful. It's great to know you enjoyed the convenience of our location for exploring the area. Should you need any assistance in the future, please don't hesitate to reach out to us directly.

10/10 Fantastiskt

Heather

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk staff on check in was so lovely and friendly. The gentleman who was at the desk on the way out was not as customer focussed/eager to help. But I loved my room and the location, we were very happy with it. The pool is meh
Bodde här 2 nätter i mars 2024
Svar från Manager 30 apr. 2024
Hello Heather,We appreciate your kind words about our front desk team and are delighted you enjoyed your room and our location. We value your feedback about the pool and will share it with our team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Fantastiskt

Patty

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We’ve stayed here a couple times and it’s been a good experience every time
Bodde här 1 natt i april 2024
Svar från Manager 1 maj 2024
Hello Patty,We're thrilled to hear that your stays have been consistently enjoyable with us. Guests like you make our hotel a special place to stay. If you have any further feedback or suggestions, please feel free to contact us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Fantastiskt

Lori

Bodde här 1 natt i april 2024
Svar från Manager 17 maj 2024
Hello Lori,We appreciate you choosing our hotel for your stay! We hope to welcome you back soon for another wonderful experience.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Manager 23 apr. 2024
Hello Michael,We appreciate you choosing our hotel and are delighted to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience!

8/10 Bra

Destiny

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great. Staff was excellent. The only problem we encountered was that there didn't seem to be enough parking for the hotel rooms while we were there.
Bodde här 2 nätter i april 2024
Svar från Manager 20 apr. 2024
Hello Destiny,We appreciate your kind words about our staff. Guest parking can occasionally be limited during peak times, and we apologize for any inconvenience this may have caused during your stay. Our team is always looking for ways to improve our services for future guests. Thank you for bringing this to our attention.

8/10 Bra

Christine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its convenient to the convention center and crusie ship port. The breakfast was pretty good but not a lot of room to sit and eat. Yhey could use 1 more waffle maker. Room was nice and clean and the bathroom was well lit.
Bodde här 2 nätter i april 2024
Svar från Manager 17 apr. 2024
Hello Christine,We're delighted that you found our location convenient and enjoyed our breakfast offerings. Your feedback regarding seating and additional waffle maker is noted for future improvements. We're pleased to hear you found the room clean and the bathroom well-lit for your comfort during your stay.

6/10 Okej

Ranesh

Gillade inte: Renlighet och personal och service
.
Bodde här 2 nätter i april 2024
Svar från Manager 10 apr. 2024
Hello Ranesh,Thank you for sharing your feedback with us. We value all comments as they help us strive for excellence in guest satisfaction. Should you have further concerns, please do not hesitate to reach out to our management team for assistance.

10/10 Fantastiskt

Ramnath

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Manager 10 apr. 2024
Hello Ramnath,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back again soon!

8/10 Bra

Vivianna

Bodde här 2 nätter i mars 2024
Svar från Manager 26 apr. 2024
Hello Vivianna,We appreciate you choosing to stay with us! Should you have any feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay!

10/10 Fantastiskt

Karri

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay, front desk was amazing. When we needed something brought to the room they were very prompt. We asked for suggestions on what to do. They gave suggestions that would be safe for us out of towners. Definitely would stay here again!!!
Bodde här 3 nätter i mars 2024
Svar från Manager 5 apr. 2024
Hello Karri,We are delighted to hear that you enjoyed your stay with us and found our front desk team to be amazing. It's great to know that they were prompt in assisting you and provided safe suggestions for your visit. We look forward to welcoming you back again in the future!

10/10 Fantastiskt

Abran

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really like the parking inside just other customers park right in the middle lane in it’s alowed don’t understand that or giving a call to moved them pretty dangerous! Other issue it’s lunch room it’s too small!
Bodde här 3 nätter i mars 2024
Svar från Manager 5 apr. 2024
Hello Abran,We appreciate your feedback regarding the parking arrangements and the size of our lunch room. We strive to ensure a safe environment for all guests and will address the parking matter accordingly. Your comments about the lunch room will be shared with our team for future improvements to enhance our guests' experience. Thank you for bringing these points to our attention.

10/10 Fantastiskt

Barbara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean updated hotel in a pretty safe neighborhood. Restaurants in walking distance
Bodde här 1 natt i mars 2024
Svar från Manager 31 mars 2024
Hello Barbara,We're pleased to hear you found our hotel clean and updated, and enjoyed the convenience of nearby dining options. We strive to provide a comfortable stay in a safe environment for all our guests. Should you have any further feedback, please don't hesitate to reach out to us.

10/10 Fantastiskt

Oriana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great area and room cleanliness. Only issue was they are renovating and the workers syarted at 6 am. Great breakfast as well!!
Bodde här 2 nätter i mars 2024
Svar från Manager 31 mars 2024
Hello Oriana,We appreciate your positive feedback on our location, cleanliness, and breakfast. We regret any inconvenience caused by the renovation noise starting at 6 am. We understand how important a restful stay is and apologize for any disturbance this may have caused.

2/10 Väldigt dåligt

Julie

Gillade inte: Personal och service
Bodde här 2 nätter i mars 2024
Svar från Manager 27 mars 2024
Hello Julie, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide further details on how we can improve for the future.

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Manager 18 mars 2024
Hello Amanda,We're delighted to hear you had a wonderful stay with us! Should you have any feedback to help us enhance your experience further, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okej

Margarita

Reste med sin partner
The property was defiantly a great location and walking distance to our event. Plus it’s located where there are great areas to eat. The service at first was disappointing with a gentleman, but I called back and spoke to a you g lady who was kind enough to assist me in making changes to my reservation. She was amazing and went over and beyond to help me.
Bodde här 4 nätter i februari 2024
Svar från Manager 16 mars 2024
Hello Margarita, We appreciate your feedback on the location and nearby dining options. Thank you for sharing about your positive interaction with our team member who assisted you in making changes to your reservation. We strive to provide excellent service to all our guests and are pleased to hear about your experience with the young lady. Your commendation will be passed on to her for exceptional service provided.

10/10 Fantastiskt

WILLIAM

Reste med familj och småbarn
Gillade: Renlighet
Good stay. Good price. Good location.
Bodde här 1 natt i mars 2024
Svar från Manager 15 mars 2024
Hello WILLIAM,We appreciate your positive feedback on your stay with us. It's great to hear that you enjoyed our reasonable rates and convenient location. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Manager 16 mars 2024
Hello Amanda,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Fantastiskt

Robert

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a good stay I will come back !
Bodde här 2 nätter i mars 2024
Svar från Manager 14 mars 2024
Hello Robert,We are delighted to hear you had a good stay with us! We look forward to welcoming you back in the future for another enjoyable experience.

10/10 Fantastiskt

KRISTINE

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I hate having to pay for parking.
Bodde här 1 natt i mars 2024
Svar från Manager 12 mars 2024
Hello KRISTINE,We apologize for any inconvenience caused by our parking policy. We strive to offer competitive rates for our amenities. If you have further feedback, please contact our management directly. Thank you for your stay with us.

8/10 Bra

Brittney

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean and convenient. Staff was pleasant and parking was good as well.
Bodde här 1 natt i mars 2024
Svar från Manager 7 mars 2024
Hello Brittney,We appreciate your kind words about our cleanliness, convenience, and friendly staff. It's great to hear that you found our parking convenient during your stay. If you have any further comments or feedback, please don't hesitate to reach out to us directly.

10/10 Fantastiskt

Branden

Bodde här 1 natt i februari 2024
Svar från Manager 6 mars 2024
Hello Branden,We're glad to hear you had an excellent stay with us! Please do not hesitate to contact us directly if you would like to share more about your experience. We can't wait to welcome you back soon!

10/10 Fantastiskt

Xuekai

Bodde här 1 natt i februari 2024
Svar från Manager 2 mars 2024
Hello Xuekai,We are thrilled you had an outstanding experience during your stay! We look forward to welcoming you back soon.

10/10 Fantastiskt

Wendy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place to stay
Clean and nice place to stay near downtown attractions.
Bodde här 1 natt i februari 2024
Svar från Manager 24 feb. 2024
Hello Wendy,We are glad to hear that you found our hotel to be clean and well-located. We appreciate your feedback and hope you had an enjoyable time exploring downtown attractions during your stay with us.

10/10 Fantastiskt

Shelley

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Attentive staff Remodeled Clean
Bodde här 1 natt i februari 2024
Svar från Manager 17 feb. 2024
Hello Shelley,Thank you for your feedback regarding our attentive staff, remodeled facilities, and cleanliness. We appreciate your positive comments and are glad that you had a satisfactory experience with us. If there is anything else we can assist you with, please do not hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Amanda

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay. Nice clean new rooms.
Bodde här 1 natt i februari 2024
Svar från Manager 17 feb. 2024
Hello Amanda,Thank you for your kind feedback! We are delighted to hear that you enjoyed our hotel and found our rooms to be clean and new. We strive to provide a great experience for our guests and your comments are greatly appreciated. We look forward to welcoming you back soon for another enjoyable stay.

8/10 Bra

Jacob

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gym was pretty small and could use some upgrades. Pool was inside but to cold to use in Feb. Beach is a nice 10min walk, several walkable for options. Neighborhood would be sketchy at night. Room was pretty good, no microwave. Breakfast was really good and exceeded expectations.
Bodde här 1 natt i februari 2024
Svar från Manager 15 feb. 2024
Hello Jacob, Thank you for sharing your feedback with us. We appreciate your comments regarding the size and upgrades of our gym. We're glad you enjoyed the breakfast, which exceeded your expectations. While our pool is indoors, we apologize if the temperature was not to your liking in February. The beach being a nice 10-minute walk away and having several walkable food options nearby is certainly a plus. We value your feedback and hope to welcome you back in the future to provide an even better experience.

10/10 Fantastiskt

Tony

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was extremely friendly and helpful.
Bodde här 1 natt i februari 2024
Svar från Manager 10 feb. 2024
Hello Tony,Thank you for sharing your positive experience with our friendly and helpful staff! We pride ourselves on providing exceptional service and it's wonderful to hear that we succeeded in making your stay enjoyable. We appreciate your feedback and hope to welcome you back in the future.

10/10 Fantastiskt

Julie

Bodde här 1 natt i februari 2024
Svar från Manager 22 mars 2024
Hello Julie,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

8/10 Bra

Alex

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice bed very comfortable
Bodde här 1 natt i februari 2024
Svar från Manager 9 feb. 2024
Hello Alex,Thank you for sharing your feedback about our comfortable beds! We strive to provide a relaxing and cozy experience for our guests. We appreciate your kind words and hope to welcome you back again in the future.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean & Convenient Long Beach Hotel
Clean and conveniently located hotel. Nice on-time hot breakfast with plenty of options. Room appeared nicely updated.
Bodde här 2 nätter i januari 2024
Svar från Manager 6 feb. 2024
Dear Guest,Thank you for choosing our hotel and for sharing your positive experience! We take pride in offering a clean and conveniently located property for our guests to enjoy. It's great to hear that you enjoyed our on-time hot breakfast with plenty of options. We also strive to provide updated and comfortable rooms to enhance your stay. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 Väldigt dåligt

Kevin

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The air conditioner did not work at all. I had the temperature all the way down to 60 degrees and it did not cool it at all. There was construction going on in the room next door to me. I could hear sawing and banging going on all day. The room did not have black out curtains they only had thin white see through curtains so the neighbors next door could see in our room. Awful experience. Will never go back.
Bodde här 1 natt i januari 2024
Svar från Manager 2 feb. 2024
Hello Kevin,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered regarding the air conditioner's performance and the noise from the neighboring construction. We appreciate your feedback regarding the curtains and will take it into consideration for future improvements. We hope you will reconsider and give us another chance to provide you with a more enjoyable stay.

8/10 Bra

ROMAN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Manager 1 feb. 2024
Hello ROMAN, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns, we encourage you to reach out to us directly so that we can address them accordingly. We hope to welcome you back in the future for a truly exceptional experience.