Interiör

Recensioner av Millennium Biltmore Los Angeles

4 out of 5
Millennium Biltmore Los Angeles
506 S Grand Ave, Los Angeles, CA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 1419 av 2991 recensioner" "
8 - Bra i betyg. 677 av 2991 recensioner" "
6 - Okej i betyg. 399 av 2991 recensioner" "
4 - Dåligt i betyg. 245 av 2991 recensioner" "
2 - Väldigt dåligt i betyg. 251 av 2991 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

7,4/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel with beautiful areas. Perfect located
Bodde här 3 nätter i december 2021
Svar från Christine C 1 jan. 2022
We thank you for taking the time to write such a wonderful review about our hotel and your experience! Please visit us again when you're in the downtown area! Warm Regards, Christine Co Director of Room Operations

4/10 Dåligt

TOMOKO

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
深夜に非常ベルが鳴りつづけたのですが、その案内もなく、ロビーに行きましたが、間違いだと言われたのみでした。 隣のお部屋の話し声がかなり聞こえたこともあり、ゆっくり眠れませんでした。
Bodde här 5 nätter i maj 2024

10/10 Fantastiskt

Vincent

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Historic hotel
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Corinne

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Not very ADA friendly and I had to go back down for things that should have been done like activating my room key. Miserable visit, I do not recommend if you are disabled.
Bodde här 3 nätter i maj 2024
Svar från Customer Service 21 maj 2024
Corinne,We are sorry to hear you faced inconveniences during your stay and appreciate your feedback. Your comments about accessibility and service will be shared with the relevant teams. Ensuring a comfortable experience for all guests is important to us. Thank you for bringing these matters to our attention.

10/10 Fantastiskt

Virginia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love this great beautiful elegant hotel and reasonably priced love staying grrr for all my Los Angeles visits.
Bodde här 2 nätter i maj 2024
Svar från Customer Service 21 maj 2024
Virginia, thank you for your enthusiastic review! The team at Biltmore Los Angeles is thrilled to hear that you enjoyed your stay and found our hotel beautiful and elegant. We're looking forward to welcoming you back for your future visits to Los Angeles.

10/10 Fantastiskt

XIAORU

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was good, but Room was old and small.
Bodde här 2 nätter i maj 2024
Svar från Customer Service 21 maj 2024
XIAORU, thank you for your feedback. It is wonderful to hear that you found everything good during your stay at Biltmore Los Angeles. Your observation about the room's condition and size is noted, and we're glad you still had a positive experience. We look forward to welcoming you back in the future!

10/10 Fantastiskt

douglas, gardena

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Biltmore was amazing, the history is even more incredible.
Bodde här 2 nätter i maj 2024
Svar från Customer Service 20 maj 2024
Douglas, it is wonderful to hear that you enjoyed your stay at the Biltmore Los Angeles. Our team is thrilled that you appreciated the unique history of our hotel. We look forward to welcoming you back for another memorable experience!

2/10 Väldigt dåligt

Huzaifa

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Breakfast horrible Over crowded No room service Noisy bathroom fan
Bodde här 1 natt i maj 2024
Svar från Customer Service 20 maj 2024
Thank you for sharing your feedback, Huzaifa.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Fantastiskt

Priya Beldora, HOLLIS

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel
Bodde här 4 nätter i maj 2024
Svar från Customer Service 20 maj 2024
Thank you for taking the time to leave this wonderful rating, Priya! We hope to see you again soon at Biltmore Los Angeles so we can share yet another amazing experience!

10/10 Fantastiskt

Qiangwei, Diamond Bar

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Comunication
Bodde här 2 nätter i maj 2024
Svar från Customer Service 20 maj 2024
Qiangwei, thank you for your feedback. The team at Biltmore Los Angeles is delighted to hear that you had a positive experience. We're here for anything you need and hope to welcome you back soon.

10/10 Fantastiskt

Douglas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Center of downtown
Bodde här 3 nätter i maj 2024
Svar från Customer Service 20 maj 2024
Douglas, thank you for staying at Biltmore Los Angeles! We're delighted you enjoyed our central location right in the heart of downtown. We hope to welcome you back soon!

10/10 Fantastiskt

ALEJANDRO

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Todo excelente
Bodde här 4 nätter i mars 2024
Svar från Customer Service 16 maj 2024
Alejandro, el equipo de Biltmore Los Angeles está encantado de saber que todo estuvo excelente durante su estadía. ¡Esperamos darle la bienvenida pronto!

10/10 Fantastiskt

jesus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 17 maj 2024
Jesus, the team at Biltmore Los Angeles is thrilled to see that you enjoyed your stay! We're looking forward to welcoming you back in the future.

6/10 Okej

Kristie

Reste med sin partner
Gillade: Renlighet
I was disappointed in the overall upkeep and experience of the hotel. There were holes in areas of the walls, chipping paint, and exposed wiring throughout the common spaces. The bell hop/luggage guy was rude to my husband regarding us carrying our own luggage upon arrival. The fire alarm was going off on the 7th floor for about 20 minutes, leaving us both with ringing in our ears. When I called to the front desk to ask if we should evacuate the building, I was told to hang on and that someone would call me back. After 30 minutes, we were told it was a false alarm. When I asked about purchasing medication for a headache related to the ringing, i was told the hotel did not supply nor sell NSAIDs, but that I could "doordash some from CVS or WalGreens". We booked this location because of the Biltmore name and were hoping for a better experience considering the price. Also, $50.00/night to park in the attached garage with hotel guest parking not available until the 9th floor is pretty ridiculous. We won't be back, but hopefully this review will shed some insight for others.
Bodde här 2 nätter i maj 2024
Svar från Customer Service 14 maj 2024
Kristie, it's clear from your review that your recent experience didn't meet your expectations, which is regrettable. We sincerely apologize for any cosmetic concerns you noticed in our common areas and any discomfort caused by the fire alarm incident. Our team member's response to your concerns certainly fell short of our usual high standard of service. In regards to parking, we understand the cost may seem high but it's competitive with local averages. We hope to have the opportunity to improve your view of our establishment in the future, should you decide to give us another chance.

10/10 Fantastiskt

renec

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Antic looks! So pretty!👏Love it!
Bodde här 4 nätter i maj 2024
Svar från Customer Service 14 maj 2024
Renec, we're thrilled to hear that you enjoyed the vintage charm of Biltmore Los Angeles. We are sure our colleagues appreciated the thumbs-up! We look forward to welcoming you back for another fantastic experience in the future!

10/10 Fantastiskt

Terri

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love this beautiful hotel. Stayed here last year celebrating my nephews graduation from USC. Will definitely stay there again.
Bodde här 2 nätter i maj 2024
Svar från Customer Service 14 maj 2024
Terri, it's wonderful to hear that you enjoyed your stay at Biltmore Los Angeles and joined us for such a meaningful occasion. We're thrilled to have made a lasting impression and look forward to hosting you for many more happy and memorable visits in the future.

10/10 Fantastiskt

David Christian

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A combination of new world conveniences with 1920s charm are found on the premises and in your room. Enjoy the opportunity to stay in a piece of LA entertainment history. The room, bathroom and closet were larger than I expected. The television was updated and furniture was modern offsetting the older setting. The only downsides was that all onsite food options were expensive and more staff at the front desk was needed. $22 for a piece of cake is ridiculous. We found better price options for breakfast nearby at Marie’s and Pichones.
Bodde här 4 nätter i april 2024
Svar från Customer Service 13 maj 2024
David Christian, thank you so much for choosing to stay at the Biltmore Los Angeles. It's delightful to hear you appreciated the unique blending of historic charm with modern convenience. We're pleased that you found your room spacious and your TV up-to-date. We do acknowledge your concerns about the onsite dining options and front desk service. Rest assured, we continually strive to offer value and efficient service. We hope that your overall experience was memorable and we look forward to welcoming you back the next time your travels bring you to LA.

10/10 Fantastiskt

KEITH, Rancho Palos Verdes

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great historic property, with many beautiful ballrooms. Explore the hotel, and definitely stop by to see the original pool in the gym. Excellent staff, with an attention to detail. Enjoy afternoon tea on Saturdays and we enjoyed the food at the bar. Being in downtown LA, the outside area isn't great, but they have fantastic security that keeps everything very safe in the hotel. Our only negative was the electronic dance music (EDM) concert happening in Pershing Square that was very loud. Fortunately, it ended by 11PM. We will definitely stay here again.
Bodde här 1 natt i maj 2024
Svar från Customer Service 14 maj 2024
KEITH, it's wonderful to hear your high praise for Biltmore Los Angeles. We're thrilled you enjoyed exploring the property, including our exquisite ballrooms and original pool. It pleases us that our team members' attention to detail and our afternoon tea met your expectations. It's regrettable that the external music event caused some inconvenience, and we're glad it didn't significantly impact your stay. We eagerly await your return in the future.

6/10 Okej

Bernadette

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Parking situation is absolutely terrible . if you are not using valet , you have to drive in an upward circle for nearly 8 levels . The hotel does not allow any guests to park below the 8th level unless using there valet service . To top it off the hotel charges over 50.00 a day to use there garage for parking, making you feel unappreciated and ripped off . There is no food for room service accept a hole in the wall deli located in the lobby . I would not recommend . After the hotel slams you with parking , the rates are not worth the stay . much better options in the area from a cost perspective .
Bodde här 3 nätter i april 2024
Svar från Customer Service 8 maj 2024
Bernadette, we understand your concerns about the parking structure and associated fees, as well as your disappointment regarding the limited room service options. We're constantly strategizing ways to improve our guests' overall experience, and your remarks provide valuable insight into areas needing additional attention. Your feedback will be forwarded to the management team for review. As for cost-effective options around, every guest's perspective varies, and we're sorry if we weren't the optimal choice for you this time. We hope for an opportunity to serve you better in the future.

8/10 Bra

Armando

Bodde här 1 natt i april 2024
Svar från Customer Service 8 maj 2024
Armando, thank you for your rating of your stay at Biltmore Los Angeles. We're delighted you found our hotel to be of a high standard. If there's anything more we can do to enhance your next visit, we hope you'll let us know. We're looking forward to welcoming you back in the future.

10/10 Fantastiskt

Carlos

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Customer Service 8 maj 2024
Carlos, it's wonderful to hear that you had a seamless experience at Biltmore Los Angeles. We value your feedback and are delighted that your stay met your expectations. Looking forward to welcoming you back soon. Safe travels.

10/10 Fantastiskt

Bryan

👌
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Kianoosh

Reste med familjen
Architecture was very nice and unique.
Bodde här 7 nätter i april 2024
Svar från Customer Service 3 maj 2024
Kianoosh, it's wonderful to hear you appreciated the distinct architectural features of Biltmore Los Angeles. We are always thrilled when guests recognize and value the uniqueness of our hotel. Thank you for sharing your experience, we hope to welcome you back in the near future.

8/10 Bra

Bo

Gillade: Renlighet och personal och service
Beautiful lobby, had to call in to correct for a double charge on stay but was immediately resolved and refunded. Rooms great but soundproofing from street is poor.
Bodde här 3 nätter i april 2024
Svar från Customer Service 4 maj 2024
It's lovely to hear you found the Biltmore Los Angeles lobby enchanting. We're relieved to know the billing discrepancy was promptly rectified. However, we apologize if there was a concern about outside noise levels. We appreciate your feedback and are continuously seeking improvements to elevate our guests' experiences.

6/10 Okej

Caroline

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 3 maj 2024
Caroline, thank you for taking the time to leave a rating. It seems we may not have fully met your expectations during your stay. We would appreciate any further feedback you could provide, as we're constantly striving to improve our guest experiences at the Biltmore Los Angeles. Thank you again, and we hope to have the opportunity to better serve you in the future.

10/10 Fantastiskt

Michael

Bodde här 1 natt i april 2024

6/10 Okej

Esther

Gillade: Renlighet
It was old
Bodde här 1 natt i januari 2024
Svar från Customer Service 2 maj 2024
Esther, we appreciate your feedback. Our property aims to maintain its classic charm while incorporating modern comforts. We will continually work towards enhancing this balance. Thank you, and we hope to welcome you back to experience the improvements.

8/10 Bra

david

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 5 nätter i april 2024
Svar från Customer Service 2 maj 2024
David, thank you for choosing to stay at Biltmore Los Angeles. We sincerely appreciate your business and we're thrilled you enjoyed your time with us. We hope to see you again soon for another memorable stay.

8/10 Bra

Susan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Parking is expensive, and there is only one small bar/restaurant only open certain evening times.
Bodde här 1 natt i april 2024
Svar från Customer Service 2 maj 2024
Susan, thank you for spending time to provide us your feedback. We understand you had concerns about the parking fees and the operational hours of our dining facility. We're continuously evaluating our services based on guest feedback, and we appreciate the points you've mentioned. It's our hope that your overall experience in Biltmore Los Angeles was enjoyable and we look forward to welcoming you back.

10/10 Fantastiskt

david

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Lissette

Reste med familjen
Professional staff
Bodde här 6 nätter i april 2024
Svar från Customer Service 1 maj 2024
Lissette, we're thrilled to know that you appreciated the professionalism of our team members at Biltmore Los Angeles. Your praises mean a lot to us. We hope you'll return for another exceptional experience.

10/10 Fantastiskt

deirdre

Affärsresenär, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to where i need to be downtown
Bodde här 1 natt i april 2024
Svar från Customer Service 29 apr. 2024
Deirdre, it's great to hear the Biltmore Los Angeles' central location was convenient for your trip. We appreciate your positive review and thank you for choosing our hotel. We hope to welcome you back soon.

6/10 Okej

Bethanne

Gillade inte: Bekvämligheter och boendets skick och faciliteter
I have left comments already. Dissatisfied.
Bodde här 4 nätter i april 2024
Svar från Customer Service 29 apr. 2024
Bethanne, it's regrettable to hear your stay did not meet your expectations. We strive to provide great experiences for our guests, and it's clear we fell short in this instance. Every comment is invaluable in improving our service and we value your feedback. We hope to have the opportunity to better serve you in the future.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Un établissement incroyable, personnel accueillant, aimable, la chambre était très propre.
Bodde här 2 nätter i april 2024
Svar från Customer Service 30 apr. 2024
David, c'est un plaisir de savoir que vous avez trouvé le Biltmore Los Angeles un établissement incroyable. Nous sommes ravis que les membres de notre équipe accueillante vous aient impressionné et que votre chambre soit impeccable. Nous sommes impatients de vous servir à nouveau dans le futur.

8/10 Bra

Manuel, North Bay Village

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service
Bodde här 1 natt i april 2024
Svar från Customer Service 29 apr. 2024
Manuel, it's wonderful to know that you appreciated the excellent customer service at Biltmore Los Angeles. Our team members take great pride in creating an enjoyable experience for our guests. We’re looking forward to welcoming you back.

10/10 Fantastiskt

Yoshitaka

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Customer Service 30 apr. 2024
Yoshitaka, thank you for choosing Biltmore Los Angeles and for your excellent review rating. We're thrilled to know we were able to meet your expectations. Looking forward to your next visit!

10/10 Fantastiskt

Jae woo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place
Bodde här 2 nätter i april 2024
Svar från Customer Service 28 apr. 2024
Jae woo, it's wonderful to know you found the Biltmore Los Angeles to be a pleasing accommodation. We appreciate your feedback and hope to host you again soon!

8/10 Bra

Jessica

Gillade: Renlighet och boendets skick och faciliteter
The restaurant/ bar staff was very rude.
Bodde här 1 natt i april 2024
Svar från Customer Service 9 maj 2024
Jessica, it's disappointing to read about the challenges you experienced with some of our team members in the restaurant/bar. Ensuring warm, attentive service to all guests is our top priority, and we deeply regret this was not your experience. We appreciate this feedback and will address it directly. We hope the rest of your stay at the Biltmore Los Angeles was enjoyable, and you'll give us another opportunity to serve you better in the future.

10/10 Fantastiskt

gurpreet

Bodde här 3 nätter i februari 2024
Svar från Customer Service 27 apr. 2024
Thanks for the perfect rating, Gurpreet! We can't wait to see you again soon for another amazing experience at Biltmore Los Angeles. Have a great day!

4/10 Dåligt

Margaret Irene

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
No room service, yes let me say that again they DO NOT OFFER any room service and have limited times they have even food available. The staff was rude about this and quite unfriendly.
Bodde här 5 nätter i februari 2024
Svar från Customer Service 25 apr. 2024
Margaret, we regret to hear about the experience you've had in relation to room service and food availability. We believe in maintaining a high standard of service and we apologize if our team members did not reflect this during your stay. We've taken note of your feedback and aim to use it for improving guest experiences in the future.

10/10 Fantastiskt

Norma, Fontana

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Older hotel that has been restored beautifully. Area was quiet. Valet was excellent. Check in was easy. Breakfast options were meh for the cost. Lots of restaurants options around. Would definitely stay again.
Bodde här 1 natt i april 2024
Svar från Customer Service 24 apr. 2024
Norma, we're thrilled to hear your stay at Biltmore Los Angeles exceeded your expectations, especially noting our excellently handled valet service and our simple check-in process. We continually strive to refine our offerings, including the breakfast selection. Your feedback is highly appreciated and will help us in this endeavor. It's wonderful to know our restored charm and quiet surroundings have left a positive impact, and we’re looking forward to welcoming you back for another delightful experience.

8/10 Bra

Karen, Anaheim

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
I’m disappointed about the lack of customer service by the woman who checked me in. She was not friendly and put me in a room that smelled and it was overlooking a roof with a noisy AC unit. I came back down to the lobby to switch rooms and had better service by someone else. It was just odd that she offered other people directions about WiFi access, directions to the elevator and a welcome water bottle to them, but not me. Just not a good experience for me.
Bodde här 1 natt i april 2024
Svar från Customer Service 23 apr. 2024
Karen, thank you for taking the time to share your experience with us. We understand that your initial encounter with our front desk team member did not meet your expectations, which is not typical of our usual high-level customer service. It's regrettable to hear about the initial room assignment as well. We are always striving for improvement and your feedback about the mentioned areas will be addressed. We're pleased to know that your subsequent interaction was more positive and we assure you of better experiences in future visits.

10/10 Fantastiskt

Jordan

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The staff was very nice, the historic details were really cool to see, the room was beautiful and in great condition! Our only complaint was that we couldn’t use the jacuzzi or steam room because they were out of order. The pool was so nice!!
Svar från Customer Service 24 apr. 2024
Jordan, it's great to hear your kind words about Biltmore Los Angeles. We're thrilled you found our team members personable and our unique architectural characteristics appealing. However, we apologize for the temporary unavailability of some amenities, and appreciate your understanding. Thank you for mentioning our well-maintained rooms and enjoyable pool area though. We look forward to welcoming you back for an even better experience.

10/10 Fantastiskt

Stephen Eric

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The architecture is amazing. Staff was great.
Bodde här 3 nätter i april 2024
Svar från Customer Service 24 apr. 2024
Stephen, it's reassuring to hear that you appreciated the unique architectural design of Biltmore Los Angeles. Your compliments regarding our diligent team members mean a great deal to us. We'd love to offer you another memorable stay in the future.

6/10 Okej

Deanna

Reste med familj och småbarn, Reste med familjen
The rooms need a little extra attention for up keep and cleanliness.
Bodde här 3 nätter i april 2024
Svar från Customer Service 24 apr. 2024
Deanna, thank you for your feedback. We understand that you found the room conditions to be less than perfect. Rest assured, meticulous maintenance and hygiene are key aspects we take seriously. We will discuss this with our housekeeping team members to ensure the immaculate environment we aim for.

10/10 Fantastiskt

Alcina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel. Very friendly and helpful staff.
Bodde här 1 natt i april 2024
Svar från Customer Service 23 apr. 2024
Alcina, we appreciate your kind words about Biltmore Los Angeles. It's heartening to know our team members made such a positive impression with their friendliness and helpfulness. We hope to have the chance to welcome you back again soon.

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The building is an opulent slice of history. Thank you for preserving it. I hope to revisit sometime soon.
Bodde här 3 nätter i april 2024
Svar från Customer Service 24 apr. 2024
Timothy, thank you for sharing your appreciation of Biltmore Los Angeles' rich historical charm. It's wonderful to hear that you enjoyed your stay, and we can't wait for your return visit to our preserved piece of history.

10/10 Fantastiskt

Douglas

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Elegant old hotel but very clean and comfortable
Bodde här 5 nätter i april 2024
Svar från Customer Service 22 apr. 2024
Douglas, it's wonderful to see you enjoyed your stay at Biltmore Los Angeles. We take pride in preserving the hotel's historic elegance while providing a spotless and cozy environment for our guests. We're pleased to hear that we met your expectations and look forward to welcoming you back for another comfortable stay.

10/10 Fantastiskt

Holly

Bodde här 1 natt i april 2024
Svar från Customer Service 11 maj 2024
Holly, we're simply thrilled to hear of your positive rating of the Biltmore Los Angeles. We appreciate the time you took to let us know how we're doing. We aim to continue to provide the same exceptional service on your next visit. Thank you again for choosing our establishment.

2/10 Väldigt dåligt

sajidah

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The room were dirty and pillows had yellow stain… the room condition was terrible.. but the receptionist area and going to the bar and elevator area was beautiful. Stuffs were really friendly.
Bodde här 1 natt i april 2024
Svar från Customer Service 22 apr. 2024
Sajidah, it's concerning to read about your experiences. Your comments regarding the cleanliness of the room and condition of the pillows have been noted. We constantly strive to uphold our commitment to an outstanding guest experience. It's relieving to hear that you found our reception area aesthetically pleasing and our team members amiable, reinforcing our dedication to hospitality. We would appreciate another opportunity to impress you, should your travels bring you back to our area.