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Recensioner av Americas Best Value Inn Thousand Oaks

2 out of 5
Americas Best Value Inn Thousand Oaks
2850 Camino Dos Rios, Newbury Park, Thousand Oaks, CA

Recensioner

5,4
10 - Fantastiskt i betyg. 171 av 1004 recensioner" "
8 - Bra i betyg. 159 av 1004 recensioner" "
6 - Okej i betyg. 163 av 1004 recensioner" "
4 - Dåligt i betyg. 179 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 332 av 1004 recensioner" "

5,6/10

Renlighet

6,2/10

Personal och service

4,8/10

Bekvämligheter

5,0/10

Boendets skick och faciliteter

5,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Arne

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Gammalt, slitet, kändes otryggt. Frukosten bestod av blaskigt kaffe med en söt bulle till, det kallar vi inte Frukost.
Bodde här 1 natt i januari 2020
Svar från shyam 2 feb. 2020
thanks for comment . we will try to nice and good breakfast.

2/10 Väldigt dåligt

Anders

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Varsom helst men inte här!
Riktigt svinigt ställe. Tips sov i bilen hellre!
Bodde här 1 natt i oktober 2019
Svar från SHYAM 15 okt. 2019
SORRY FOR INCONVIANCE

4/10 Dåligt

Jordy, Newbury Park

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
sorry for reality
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Ellen

No English speaking house cleaning, not even "house keeping" didn't know what they wanted. I was only in my underwear.
Bodde här 1 natt i april 2024
Svar från Guest Relations 21 apr. 2024
Dear Ellen,Thank you for bringing your concerns to our attention, and we regret the experience you described and any confusion caused. Rest assured, your feedback is valued and will be shared with the respective teams as we constantly aim to make the necessary changes and improvements. We hope you consider returning down the line and allowing us to change your perceptions.

6/10 Okej

Elia

Gillade: Personal och service
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Isaak

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a disappointing experience at this hotel and I wouldn't recommend it to anyone. The room I was given was dirty, with a strong smell of smoke lingering throughout. To make matters worse, the lock on the inside door was broken, which raised serious security concerns for me. Additionally, the shower only had cold water; there was no hot water available at all. Adding to the frustration, the hotel office was consistently closed, leaving guests to check in and out through a tiny window, which made the process inconvenient and impersonal. Overall, the lack of cleanliness, maintenance issues, and poor customer service make this hotel one to avoid.
Bodde här 1 natt i februari 2024
Svar från Guest Relations 3 mars 2024
Dear Isaak,In reading your review, it is clear we failed to meet your needs. We are very sorry for not providing you with clean, comfortable, and welcoming accommodations. This is unacceptable, and we will speak with our team about your remarks to ensure improvements are made. If there is any chance to welcome you back and change your perceptions, we would be thankful for it.

2/10 Väldigt dåligt

sarunya

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Jasmin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Hollie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Caveat Emptor
This place is truly horrible the only thing they got going is the nice 😊 service people but the comforter had cigarettes burns hole on it!!! Truly horrible the hot water took over 15min to get hot…I guess you get what you pay for but I stayed at cheap motels that were way better than this…the shower was truly horrible
Bodde här 1 natt i januari 2024
Svar från General Manager 5 feb. 2024
Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. While it's great to know that our team's friendly service impressed you, we're sorry to hear about any issues with our amenities. Our housekeeping and maintenance teams will be sure to discuss your comments internally and make improvements where necessary. We hope to see you again soon.

2/10 Väldigt dåligt

Cynthia, sacramento

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Wesley

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

8/10 Bra

C

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Kimberly, Camarillo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pleasant and helpful staff
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Hollie

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No heat roaches and no hot water..this place usually great! But tonight was bad …
Bodde här 1 natt i december 2023
Svar från Guest Relations 14 dec. 2023
Dear Hollie,We sincerely apologize for failing to provide you with the outstanding experience you've come to expect from us. Your comments have been noted and will be shared with the respective teams to help us improve. We hope the next time you're in the area, you'll give us another chance to regain your trust.

8/10 Bra

Abigail

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter

6/10 Okej

Fernando

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Fernando

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Patrick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
With being the least expensive in Thousand Oaks you would
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Lorenz

8/10 Bra

tracy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Under new managment. Remodling going on in rooms. It a well run and safe envvironment now
Bodde här 4 nätter i november 2023

2/10 Väldigt dåligt

Randy

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Did not like it no hot water no TV service no Internet
Bodde här 5 nätter i november 2023
Svar från Guest Relations 19 nov. 2023
Dear Randy,We regret that you didn't have the stay you expected and deserved. Rest assured, your feedback is important and will be shared with the respective teams as we constantly work hard to improve and enhance our guest experience. Thank you for bringing your concerns to our attention, and please consider returning in the future for a better visit.

6/10 Okej

Tony

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

Derrick

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Their is no cable and its twin beds under the king size mattress asked for a snoking room this 1 is not and their is no cable
Bodde här 1 natt i november 2023
Svar från Guest Relations 16 nov. 2023
Dear Derrick,Thank you for reaching out and sharing your concerns. Your feedback helps us improve, and we will keep your comments in mind. We hope you will consider returning in the future so we can demonstrate our commitment to guest satisfaction. Safe travels, and we hope to see you again soon.

4/10 Dåligt

Julia

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I know I got for what I paid but most of all furniture was broken, cable didn’t work, very old room including bathroom. Lighting very dimmed and vanity lamp didnt work. We found cockroaches in the room.
Svar från Guest Relations 16 nov. 2023
Dear Julia,Thank you for sharing your thoughts with us. We are disheartened to read your review as it is indicative of the high standards that our team strives to reach. We will be sure to share your comments with our team as feedback for improvement. Please consider booking us in the future so we can show you a much better experience.

8/10 Bra

Patrick

Reste med familjen
Gillade: Renlighet och personal och service
I liked the staff they were very helpful and went out of their way to make sure we got the right room and it was cleaned.
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Kevin

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
False Advertising - Avoid
This is the WORST place I have ever stayed at. Disgustingly dirty. Smelled of urine. Mold everywhere. Stains on the carpets, cigarette burn holes in the blankets. Just the WORST. I will be reaching out for a refund in full. Management/Service at this location was HORRIBLE. The pictures on the site are COMPLETELY inaccurate. Bait and Switch.
Bodde här 1 natt i oktober 2023
Svar från General Manager 6 nov. 2023
Dear Kevin,Your experience is not what we aim to provide our guests, and for that, we apologize. Our housekeeping team will look into your comments and address any concerns they find. Regarding a refund, as your reservation was made through a third-party site, we recommend reaching out to them. We have limited access to billing information. Our team will seize any chance to ensure our property is top-notch, and your feedback will aid us in that effort. Thank you, and we hope you had a safe trip home.

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Needed a place to stay but cannot recommend here..
The check in was fine, the receptionist friendly - The pool was dirty with foliage floating on it - The lock on the door was broken, and the general cleanliness was bad. The floor felt sticky, the surfaces felt dirty and there were marks everywhere I looked, from the walls to the corners of the bathroom and bedroom and ceiling. The furniture in the room was shoddy and the chair was literally stained with marks and spills. I checked out at 3pm on the second day and asked for a refund was was told no.
Bodde här 2 nätter i oktober 2023
Svar från General Manager 4 nov. 2023
What you have described isn't the experience we want our guests to have and we'll be sure to look into your comments regarding the cleanliness of our accommodations further. We know that we can do better, so please give us another chance to prove it soon.

2/10 Väldigt dåligt

john

Gillade inte: Personal och service
Bodde här 7 nätter i oktober 2023

2/10 Väldigt dåligt

Dina

Reste med familj och småbarn, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The check in woman on Friday was pleasant. However, the room was dirty, the bedding was dirty. There were roaches on top of the fridge. The sink didn't drain, the shower curtain was dirty and didn't stay up, the toilet ran constantly. There were 2 queen beds but only 3 pillows and 2 towels. We tried to get another pillow, they didn't have any. We tried to get another towel, they didn't have any. I asked if i could have some papertowels but they didn't have any. I would have checked out, but my son needed to be to his tournament early and i couldn't find anything else with room.
Bodde här 2 nätter i oktober 2023
Svar från Guest Relations 30 okt. 2023
Dear Dina,Though we are grateful you chose us to host your stay, we regret that our accommodations fell below your expectations on this occasion. We assure you that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we take action to rectify the issues you've mentioned and give our rooms the extra attention they deserve. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

10/10 Fantastiskt

Mrs La' Tisha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

6/10 Okej

Chris

Gillade inte: Boendets skick och faciliteter
AC worked good. Bed was comfortable. Clean but definitely needs upgrades,Shower faucet pulled so hard to turn on ,thought i was going to break pipes..Back area noisy,heard freeway all night.. Stated they had some cable TV. EVERY channel was snowing with static, watched baseball playoffs on my phone
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Martha

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Mattress uncomfortable. Tv didn't work and had to change room. Dumpy room. Item from previous guest under the bed. Room didn't smell good.
Bodde här 1 natt i oktober 2023
Svar från Guest Relations 16 okt. 2023
Dear Martha,Thank you for taking the time to reach out and share your feedback. Our maintenance team will look into your comment about the TV, and we will be sure any odor concerns are addressed. Please know that our team will work hard to ensure we improve for our valued guests, like yourself. Come back again soon, and we look forward to meeting all your expectations on your next visit.

4/10 Dåligt

Susan

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The t.v. didn't work
Bodde här 2 nätter i oktober 2023
Svar från Guest Relations 15 okt. 2023
Dear Susan,Thank you for sharing your thoughts, and we regret the trouble you encountered with our television. Rest assured, your feedback will be shared with the respective teams as we take action to rectify this matter. In the future, we hope you consider returning and giving us another chance to change your perceptions.

4/10 Dåligt

Carlos Manuel

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
The rooms had no plugs for charging. The microwave was unable to be used (no plug in). No room cleaning during entire stay.
Bodde här 4 nätter i oktober 2023
Svar från Guest Relations 15 okt. 2023
Dear Carlos,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

10/10 Fantastiskt

Anthony

Gillade: Personal och service
Not bad. Low prices
Bodde här 2 nätter i oktober 2023

6/10 Okej

Monika

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Dilapidated property, beds falling apart, smoke alarm not connected, old, worn out furniture. Very unappealing room. Bathroom was in terrible shape, there was no way I would take a shower.
Bodde här 1 natt i oktober 2023

6/10 Okej

MARK

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
AWFUL
There was building work being carried out on another room. I can only hope that this is because the rooms are all being renovated. I know it's a budget hotel chain, but the room I had was probably the worse I've ever stayed in. Although the bed covers were extremely dated, the bed sheets and mattress were clean. Everthing else had seen better days and looked dirty or was scuffed and marked. There was no hot water first thing in the morning. Fortunately, I was only there a couple of nights.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Jay

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

8/10 Bra

tracy

Bodde här 2 nätter i september 2023

2/10 Väldigt dåligt

George

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dont stay here
This by far is the worst hotel experience ever. Dirty dirty dirty
Bodde här 1 natt i september 2023
Svar från Guest Relations 6 okt. 2023
Dear George,Thank you for taking the time to share your thoughts. We are disheartened that we were unable to meet all of your expectations. This is not representative of the high standards that we provide for our guests. Your feedback will be shared immediately with our team. Please consider booking with us again so we can show you an amazing visit.

2/10 Väldigt dåligt

José Jorge

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Pésima elección no debería estar en sus recomendaciones
Bodde här 1 natt i september 2023
Svar från Guest Relations 9 okt. 2023
Dear Jose,It is disappointing to see that your recent experience did not impress you. Please know that we are dedicated to delivering a top-notch stay, and we would be grateful for feedback on where we can focus our attention. We will seize any opportunity to improve. Nonetheless, we apologize and wish you well on your future travels.

2/10 Väldigt dåligt

lucia

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Room is smelly linens are DIRTY. FLOOR AND WALLS ARE STAINED.
Bodde här 1 natt i september 2023
Svar från General Manager 28 sep. 2023
Dear Lucia,We always strive to maintain clean and orderly accommodations, and we truly regret that you experienced otherwise. Our housekeeping team will be spoken to, and we will seize this opportunity to improve our day-to-day efforts. Thank you for making your voice heard.

2/10 Väldigt dåligt

Carlos

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No me gusto para nada
Bodde här 1 natt i september 2023
Svar från Guest Relations 9 okt. 2023
Dear Carlos,We regret that you didn't have the exceptional experience we are typically known for. If there was anything we could've done to improve your time with us, please don't hesitate to let us know, as we constantly work hard to improve and enhance our guest experience. In the future, we hope you consider returning and giving us another chance to change your perceptions.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Chanel

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay here, if you are looking for drugs or prost.
I was very shocked when we arrived to the hotel. We just needed to stay somewhere a few hours and I felt unsafe my daughter checked the mattress and it had blood look like someone was just murdered the room stank. I felt unsafe and it is I’m sure used for drugs and prostitution. I felt very unsafe and left after a few hours because I could not rest.
Bodde här 1 natt i september 2023
Svar från Guest Relations 23 sep. 2023
Dear Chanel,Thank you for taking the time to leave us a review. We apologize for the way you felt about our accommodations. Rest assured, our team works with law enforcement to make sure that our hotel is safe at all times. We encourage our guests to notify our staff of anything that is less than perfect so we can make any necessary changes to ensure your stay is top-notch. Regardless, we will be sure to share your feedback with our team for improvement. Please consider booking another stay with us so we can show you a better experience.

8/10 Bra

Victor

Gillade: Renlighet, personal och service och bekvämligheter
Close to everything
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Keilani

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Manuel

Bodde här 1 natt i september 2023

8/10 Bra

Miguel

Bodde här 1 natt i september 2023