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Recensioner av Best Western Pasadena Inn

2.5 out of 5
Best Western Pasadena Inn
3570 E Colorado Boulevard, Pasadena, CA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 476 av 1006 recensioner" "
8 - Bra i betyg. 355 av 1006 recensioner" "
6 - Okej i betyg. 109 av 1006 recensioner" "
4 - Dåligt i betyg. 43 av 1006 recensioner" "
2 - Väldigt dåligt i betyg. 23 av 1006 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Åke

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Lisa 26 sep. 2023
Thank you for the score

2/10 Väldigt dåligt

Christian

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Warning! Hazard for your health
Worst hotel ever! When we got our room the ventilation was shut off and the carpet was wet. We tried to run aircon on max to ventilate it, and thought we got it better. The next morning both of us had itchy throats and were sneezing a lot. So was a lot of the guests at the breakfast. Dispite full effect on aircon it smelled mildew when we got back to the room. Complained about mildew upon checking out. ”Yes, We know. We think that the fridge might be leeking.” In all the guests rooms? Department of sanitation should shut this place down. Ps after aprox 1 hour our throats were back to normal and we stopped sneezing.
Bodde här 1 natt i oktober 2022

8/10 Bra

Anders

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i februari 2020

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2019

10/10 Fantastiskt

Victor

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel with great breakfast
The hotel was in a pretty quiet neighborhood close to the highway. Not a lot off stuff happening around the hotel so you need a car (like the rest of LA). The breakfast was awesome - definitely way over expectation.

4/10 Dåligt

Shelley P

Bodde här 2 nätter i april 2024

4/10 Dåligt

Alison

Reste med familjen
Gillade: Personal och service
Staff were lovely but could use a good deep cleaning. Rooms musty and dark. Breakfast could use some more options.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Takashi

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
綺麗なモーテルで、フロントの方もとても親切でした。街の中心からは車でも、少し距離があります。
Bodde här 1 natt i april 2024
Svar från Lisa 30 apr. 2024
Thank you so much for your kind words.

2/10 Väldigt dåligt

Thomas

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I caught scabies at this facility. Don’t stay here unless you wanna leave with some extra friends.super upset I fill disgusted. How can they rent rooms out that are not disinfected.Worst experience in my life. Never again
Bodde här 1 natt i april 2024

6/10 Okej

Danielle

Gillade: Renlighet och personal och service
Hot tub and pool close at 8. That was the reason I chose this above others and was unable to enjoy the hot tub.
Bodde här 2 nätter i april 2024
Svar från Lisa 29 apr. 2024
Thank you for the review.

10/10 Fantastiskt

Zahresh

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotwl qas quite clean but there qas some small hair in the bathroom, overall not bad though
Bodde här 1 natt i april 2024
Svar från Lisa 26 apr. 2024
HelloThank you for the review. I will talk to the Head Housekeeper to check the rooms thoroughly so that this wont happen again.

8/10 Bra

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Lisa 26 apr. 2024
Thank you so much!

8/10 Bra

Virginia, Delavan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I expected a Best Western to be a hotel with indoor entrances. This one is not- it is a motel . Parking is adequate. I did not use the pool. The room has a mini fridge but no microwave, but there is one you can use in the laundry room. Not so quiet here. There was a lot of traffic and helicopter action the first night I stayed. There was also a lot of light shining in, but the curtains were effective. I was pleasantly surprised by the large variety of breakfast items available: fried eggs, real bacon that was tasty, hash brown potatoes, 3 kinds of cereal, toaster waffles, bread and a pancake maker, yogurt, juice, milk, coffee piping hot. Being a gluten free person I was able to have a good breakfast without having to bring my own food. There were dining options right across the street- a Mexican restaurant and a sushi place. One suggestion for management would be to tone down the air freshener in the room. I could not pinpoint the source of the fragrance. Even after airing out the room the smell lingered. I ended up leaving the window open.
Bodde här 2 nätter i april 2024
Svar från Lisa 22 apr. 2024
Thank you for the review!I'm glad you enjoyed our breakfast and that you had many options that fit your likes, that's what we strive for. We try to meet everyone's needs by being able to provide a variety of items that everyone can enjoy to get their day started. I will let our Head Housekeeper know your comment about the fragrance so she can notify the whole housekeeping team. Thank you again. Take care.

6/10 Okej

Nathan

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Lisa 22 apr. 2024
Thank you!

10/10 Fantastiskt

rene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Lisa 18 apr. 2024
THANK YOU! THANK YOU!

10/10 Fantastiskt

Jacy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The front desk lady, Melissa was very helpful and professional.
Bodde här 1 natt i april 2024
Svar från Lisa 13 apr. 2024
Thank you so much, I'm glad our Front Desk met your needs.

10/10 Fantastiskt

Diana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good service, breakfast is very good, everything clean
Bodde här 2 nätter i april 2024
Svar från Lisa 13 apr. 2024
Thank you so much! I'm glad you enjoyed our breakfast.

10/10 Fantastiskt

Debra

Gillade: Personal och service och boendets skick och faciliteter
Staff was very pleasant Beds comfortable, good breakfast clean rooms
Bodde här 2 nätter i april 2024
Svar från Lisa 13 apr. 2024
Glad you enjoyed your stay. I hope we see you again in the near future.

4/10 Dåligt

Shafi

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Lisa 5 apr. 2024
Thank you!

10/10 Fantastiskt

Ronald, Esparto

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a great place to stay. The bed was a little uncomfortable but it was ok for one night. Good breakfast. They had a variety of foods.
Bodde här 1 natt i april 2024
Svar från Lisa 5 apr. 2024
Thank you for taking the time to leave us a review. Glad you got to enjoy our breakfast, we think it's very delicious. We hope to see you in the near future.

2/10 Väldigt dåligt

Julia

Bodde här 2 nätter i mars 2024
Svar från Lisa 22 apr. 2024
Thank you!

10/10 Fantastiskt

Dario

Gillade: Personal och service och boendets skick och faciliteter
Nice stay for price. Clean room. Not super comfy but it worked.
Bodde här 2 nätter i mars 2024
Svar från Lisa 2 apr. 2024
Thank you so much for taking the time to leave us a review. We really appreciate it!

10/10 Fantastiskt

david

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great bang for the money
Bodde här 1 natt i mars 2024
Svar från Lisa 2 apr. 2024
Thank you! Thank you!Hopefully we'll see you again

10/10 Fantastiskt

Eva

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 1 natt i mars 2024
Svar från Lisa 22 mars 2024
We're happy you enjoyed you stay.

10/10 Fantastiskt

Bonnie J

Reste med familjen
This was a great room!
Bodde här 1 natt i mars 2024
Svar från Lisa 18 mars 2024
Thank you so much!It was lovely having you here.

6/10 Okej

Daisy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Liked the hotel just to noisy at night and screaming in the morning
Bodde här 1 natt i mars 2024
Svar från Lisa 14 mars 2024
Hello thereI review the footage of the dates you were our guest and I don't here any screaming. Not sure what went on but if you would like to call me we can discuss more in detail. Thank you for the review, hope to hear from you soon.

10/10 Fantastiskt

Maria F

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was fine.
Bodde här 1 natt i mars 2024
Svar från Lisa 12 mars 2024
Thank you so much!We hope to see you again!

6/10 Okej

Angela

Bodde här 1 natt i mars 2024
Svar från Lisa 2 apr. 2024
Thank you so much!

10/10 Fantastiskt

Evyonne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was clean, breakfast was like all of them, but im thankful they serve breakfast. Id stay there again.
Bodde här 1 natt i mars 2024
Svar från Lisa 7 mars 2024
Thank you so much. We'll see you next time ;)

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Lisa 22 feb. 2024
Thank you so much!

8/10 Bra

Janet, Fresno

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Lisa 12 feb. 2024
Thank you, thank you

8/10 Bra

Naomi

Gillade: Boendets skick och faciliteter
Good breakfast
Bodde här 3 nätter i februari 2024
Svar från Lisa 9 feb. 2024
Breakfast is a great start to the day! I'm glad we were able to provide you with a delicious one. Thank you for the review!

10/10 Fantastiskt

Xiao

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's a great place. The breakfast is good, staff very friendly and helpful. The room has everything. Parking is spacious. It's near a highway exist, by historic route 66, 8 min drive to Huntington garden and library.
Bodde här 3 nätter i januari 2024
Svar från Lisa 9 feb. 2024
Hello thereThank you for the wonderful review, we really appreciate it!I'm glad you had a wonderful stay and out location was convenient to your travels. It is pretty cool to be on route 66, it's a part of history, we get a lot of guest that are following route 66 and it's very nice to hear their stories. I hope to see you again, take care.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay.
Bodde här 1 natt i januari 2024
Svar från Lisa 1 feb. 2024
Thank you, thank you

6/10 Okej

Richard L

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
bed is hard, cushions on chairs to sit at table need to be replaced - not comfortable to sit on. got very sick from the very greasy bacon at breakfast
Bodde här 2 nätter i januari 2024
Svar från Lisa 1 feb. 2024
Hello there, Thank you for the feedback. We will take your comments into consideration.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A Great Value
The price of this hotel is very competitive, yet it’s a very clean and comfortable room. I stay here often when I’m in town on business. Depending on traffic, it’s 20 - 40 minutes from Burbank airport.
Bodde här 1 natt i januari 2024
Svar från Lisa 1 feb. 2024
Thank you so much for the review and for continuing to stay with us. We really value you.See you next time!

10/10 Fantastiskt

Mark V.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Comfort?
The breakfast was good. The bed was not comfortable. The bed was too hard. The jacuzzi did not work and the pool was cool. The location was good.
Bodde här 1 natt i januari 2024
Svar från Lisa 25 jan. 2024
HelloThank you for the review, we will take a look into what you mention to improve your concerns. Our jacuzzi is out of service at the moment, pool guy is working on getting it back in service. Our guest can go right next door to our sister property to enjoy theirs for the time being. I hope that helped.

10/10 Fantastiskt

John, Las Vegas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect … parked right outside my room, easy in and easy out.
Bodde här 1 natt i januari 2024
Svar från Lisa 25 jan. 2024
That's wonderful!Glad your stay was an easy and pleasant. Thank you for the reviewHave a wonderful day!

8/10 Bra

David

Svar från Lisa 15 jan. 2024
Thank you!

10/10 Fantastiskt

D

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024
Svar från Lisa 15 jan. 2024
Thank you!

10/10 Fantastiskt

Lynn

Bodde här 2 nätter i januari 2024
Svar från Lisa 15 jan. 2024
Thank you!

6/10 Okej

Chris

Gillade: Renlighet
Adequate
Front desk staff not overly friendly, but check-in and out was easy. Housekeeping services provided by request only. We requested it at least one time while there and never got it. Bed and pillows were not the worst I have experienced, but not the best. I would call our experience "adequate". Hotel is convenient to popular destinations and food options.
Bodde här 5 nätter i december 2023
Svar från Lisa 8 jan. 2024
Hello there, I'm so sorry about the confusion. I do see a note on your reservation that states you weren't sure when you would need housekeeping and that you would notify us. I don't see a note that you notified us but I do see notes that front desk agents called the room every morning to ask but never got an answer. Since you're mentioning that you did, I want to apologize, whichever front desk agent you notified most likely forgot to leave the note. I will review footage to see who it was. This wont happen again.I hope you stay with us again in the future. Thank youHappy New Year!

2/10 Väldigt dåligt

Amy

Bodde här 1 natt i december 2023
Svar från Lisa 1 feb. 2024
Thank you!

10/10 Fantastiskt

Bernardo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Still a best hotel
Well not 1st time I've stayed here. Have little to no complaints. Pretty much had everything I needed and comfort was there. Best part was the free breakfast meal in the morning. Perfect if you need a place to crash.
Bodde här 1 natt i december 2023
Svar från Lisa 26 dec. 2023
Glad to have had you back. Thank you for taking the time to leave us a review. Happy Holiday Season

10/10 Fantastiskt

Jordan, Omaha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Lisa 26 dec. 2023
Thank you!Happy Holiday Season

10/10 Fantastiskt

Jalesa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Lisa 26 dec. 2023
Thank you!Happy Holiday Season

8/10 Bra

CAROLINE

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good for overnight
We stayed here for 1 night before flying back to Australia. We arrived a little early and the lovely Alexa at the front office booked us in. The room was spacious, bathroom a little tight, but the room was very clean. The hotel has security and was very well presented. The breakfast was simple but good. There are eating options within 5 minutes. Would recommend.
Bodde här 1 natt i december 2023
Svar från Lisa 26 dec. 2023
I'm so glad you had a wonderful stay and got to enjoy our breakfast. We would love to have you stay with us again in the future. I hope you got to try Chiquita Bonita or Gin Sushi, those two restaurants are our favorite. Happy Holiday Season.

6/10 Okej

Austine

Reste med sin partner
We did not have hot water in the shower and our sink did not have sufficient running water.
Bodde här 1 natt i december 2023
Svar från Lisa 26 dec. 2023
Hello thereI'm so sorry about this situation. Did you let our Front Desk Staff know of this issue? Today, I had my head Housekeeper check the room you were in and rooms around same area and they have hot water, I don't know what could have happened but we will keep on eye on things so that if it occurs again we can catch it in time. Thank you for the notification. Happy Holiday Season

8/10 Bra

Joy

Bodde här 2 nätter i december 2023
Svar från Lisa 8 jan. 2024
Thank you for the score. Happy New Year!

8/10 Bra

Bonggyun

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Lisa 19 dec. 2023
Thank you!