Reception

Recensioner av Best Western Plus Executive Inn

3 out of 5
Best Western Plus Executive Inn
18880 Gale Ave, Rowland Heights, CA

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 522 av 1000 recensioner" "
8 - Bra i betyg. 287 av 1000 recensioner" "
6 - Okej i betyg. 98 av 1000 recensioner" "
4 - Dåligt i betyg. 53 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 40 av 1000 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Make sure you get a room in the main building
Room smelled like detergent and the whole room tilted. You couldn't use the wardrobe as the sliding door fell out of the track. Impossible to sleep as the third floor rooms was adjacent to the freeway and the door and window didn't do anything to stop the sound from getting in. We checked in and booked for three people but there was only towels etc. for two
Bodde här 3 nätter i augusti 2022
Svar från Front Office Manager 10 aug. 2022
Thank you for taking the time and giving us your feedback from your last stay. We value your concern and we will use your opinion to improve our service. We hope to get a chance to service you again in the future.

8/10 Bra

Arne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
We had a great stay, clean hotel, good breakfast and very nice staf. It didn't bother us but the trafik sounds a lot so if you are sensitiv to sounds this is problably not a hotel for you.
Bodde här 2 nätter i mars 2022
Svar från Front Desk Manager 8 mars 2022
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We offer four room types, each room type has its unique features. If you are sensitive to noise, you may choose our Business room which is away from the freeway side, it offers upgraded amenities with a quiet view of the mountainside. We are looking forward to your next visit.

10/10 Fantastiskt

Kim

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ett fantastiskt hotell med en inkluderad super frukost!
Bodde här 6 nätter i februari 2020
Svar från BW PLUS Executive Inn 24 feb. 2020
Thank you Kim for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed your stay with us. We will keep up the good work and we look forward to serving you again in the future.

8/10 Bra

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2019
Svar från Best Western PLUS Executive Inn 10 juli 2019
Thank you for leaving a rating for your stay with us at Best Western PLUS Executive Inn. May I ask what can we improve on to earn that 10 stars?

8/10 Bra

Sinett

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket bra och prisvärt!
Supertrevlig personal. Väldigt välstädade och fina rum vi fick. Utmärkt service med vattenflaskor på rummet varje dag. Hotellet råkar dock ligga i ett asiatiskt område, vilket vi inte visste, så frukosten bestod av många okända rätter, men vi hittade lite att äta ändå. Gångavstånd till mat, dock bara asiatiska restauranger.
Bodde här 4 nätter i april 2019
Svar från BW PLUS Executive Inn 1 maj 2019
Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed your stay. We do cater to a lot of Asian guest however we do have american style breakfast as well every morning that consist of hot and cold breakfast. We hope to serve you again soon. Thank you!

8/10 Bra

Jimmy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
LA vacation
Had 4 nights here, mostly Korean/Asian restaurants in walking distance! Clean rooms and OK breakfast!
Bodde här 4 nätter i oktober 2017

10/10 Fantastiskt

chris

Everyone was very nice! Great customer service!
Bodde här 1 natt i april 2024
Svar från Front Desk Manager 22 apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

10/10 Fantastiskt

Miguel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoy staying at this place. They’re always have the best customer service front desk is always on point. They serve you with the sense of urgency in the timely manner. The room was extra clean and very happy with it. It’s around a lot of restaurants so it’s that was a good thing and then in the morning they have their complementary breakfast, which is amazing, I consider this place like five stars all the way thank you guys. Hope to see you guys soon.
Svar från Front Office Manager 19 apr. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Fantastiskt

Ikram

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice & Clean
Bodde här 1 natt i april 2024
Svar från Sales Manager 18 apr. 2024
Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon!

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The registration and breakfast employees were very attentive and professional. All areas, public restroom, office, cafe, perimeter of property, my room, parking was all very clean. Very appreciative of the amenities in my room as well. The fridge was big enough to hold my cooler foods, as well freezing my cooler ice pack. It was a very pleasant surprise that this hotel made my trip such an awesome experience. I almost lost faith in hotel service from traveling this past year across the US with such poor quality hotels. Thank you for your dedication.
Bodde här 1 natt i april 2024
Svar från Front Office Manager 12 apr. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Fantastiskt

MARIDSA, Long beach

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very busy streets but a lot of eating options within walking distances.
Bodde här 1 natt i februari 2024
Svar från Front Office Manager 4 apr. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

2/10 Väldigt dåligt

Zixuan

Bodde här 1 natt i mars 2024
Svar från Front Office Manager 19 apr. 2024
We would like to apologize for your unpleasant stay experience with us. We like to learn more about your stay with us. Please tell us what you like or dislike about your stay that can help us to improve and we hope to see you again.

8/10 Bra

Marjon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed for a night. The room is ok and breakfast was fine. I like the free charging for my Tesla. The staff was very helpful.
Bodde här 1 natt i mars 2024
Svar från Front Office Manager 29 mars 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Bra

Patricia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean. No complaints
Bodde här 2 nätter i mars 2024
Svar från Sales Manager 25 mars 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon!

4/10 Dåligt

xiu

Affärsresenär, Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Noisy construction 8 in the morning, hotel have no fence around property make you feeling uncomfortable cause your door is by the main road. Toilet flash have no pressure at all, it clog u with little tissues. Air conditioner is not very efficient. Only good new that they provide microwave and water kettle. Bed was super soft and unsupportive.
Bodde här 1 natt i mars 2024
Svar från Front Office Manager 21 mars 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We offer four room types, and each room type has its unique features. If you are sensitive to noise, you may choose our deluxe room which is away from the street, it offers upgraded amenities with a quiet view of the mountainside. We are looking forward to your next visit.

10/10 Fantastiskt

Becky

Reste med familjen
Gillade: Bekvämligheter
Easy checkin, very clean rooms and several restaurants within walking distance.
Bodde här 1 natt i mars 2024
Svar från Sales Manager 17 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Qiaoxia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good
Bodde här 1 natt i februari 2024
Svar från Front Office Manager 29 feb. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Fantastiskt

Barbara

Very clean, nice breakfast, helpful people!
Bodde här 1 natt i februari 2024
Svar från Front Office Manager 27 feb. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Fantastiskt

Alma

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay so much it was hard to go back home. The bed and pillows were so comfy, the sheets and covers on the bed were clean and soft. We will definitely be staying here again.
Bodde här 2 nätter i februari 2024
Svar från Sales Manager 25 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

8/10 Bra

Jackeline

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Sales Manager 25 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

Holly

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is very nice and are very effective at their job. The property is old, but has some updates, such as TVs, linens , and bedding. The room still felt a bit dated when it comes to lighting -- the room I was in flickered throughout the night. Other than that, it was in a very convenient location to delicious food spots.
Bodde här 4 nätter i februari 2024
Svar från Front Office Manager 19 feb. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Bra

Elias

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Is a good place to stay Had a good experience overall
Bodde här 3 nätter i februari 2024
Svar från Sales Manager 16 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope to welcome you back, soon!

4/10 Dåligt

Rae

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
We want to check out 1 day early and the property manager makes it sound like Expedia is the decision maker and Expedia does not allow refund. When in fact, we verify with Expedia and the Best Western corporate office that the property manager is the decision maker. It’s okay to not allow refund, but it’s not okay to lie and not take the responsibility. We talked to him upon check out and he finally acknowledged that he is the one who decides not to give any refund. Expedia did everything in a timely fashion and tried to help us as much as they could.
Bodde här 2 nätter i februari 2024
Svar från Front Office Manager 15 feb. 2024
Always read and note the reservation rule before making reservations. There are always conditions for discount prices.

10/10 Fantastiskt

Rochelle, Walnut

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Front Office Manager 15 feb. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Front Office Manager 8 feb. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Fantastiskt

Griselda

Bodde här 1 natt i februari 2024
Svar från Front Office Manager 8 feb. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Fantastiskt

Jerusalem

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Sales Manager 2 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Jianxin

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Front Office Manager 8 feb. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

6/10 Okej

fengting

Reste i grupp
Bodde här 1 natt i januari 2024
Svar från Front Office Manager 8 feb. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

8/10 Bra

Michael

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
房間不夠安靜
太靠近高速公路了!晚上睡覺汽車躁音有點大,房間隔音不好。
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Sihao

Bodde här 2 nätter i december 2023
Svar från Front Office Manager 11 jan. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

2/10 Väldigt dåligt

Dong

Gillade: Personal och service
The hotel overall not so bad, the only issue we had once we opened the room door smells like smoking room, the BIGGEST thing was parking $48,$48,$48….most important is $48 per night. Plus CANNOT find parking spot even paid $48. Drove around for 55 minutes couldn’t find a parking spot
Bodde här 1 natt i december 2023
Svar från Front Office Manager 11 jan. 2024
Dear Dong,Thank you for choosing to stay with us. We are the Best Western Plus Executive Inn in the city of Rowland Heights, CA. We don't charge parking fees for in-house guests, you may have mixed us with other stay locations! Your business is essential to us, we are looking forward for your next stay.

10/10 Fantastiskt

Carlos

Bodde här 1 natt i december 2023
Svar från Front Office Manager 8 feb. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Fantastiskt

Yvette

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Front Office Manager 4 jan. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

8/10 Bra

Diana Cathy

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från Front Office Manager 28 dec. 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Fantastiskt

Wan Yi

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love the place!
This lady cation is convenient and clean. Looks like newly remodeled and the room smells good. Staff is very friendly as always! I always choose this place to stay when I visit the area.
Bodde här 1 natt i december 2023
Svar från Sales Manager 25 dec. 2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

ZHENTONG

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Sales Manager 25 dec. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you to welcome you back and see us again soon!

8/10 Bra

ching

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 2 nätter i december 2023
Svar från Front Office Manager 22 dec. 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Fantastiskt

Qinqin

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Sales Manager 17 dec. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very professional and helpful. Facility was very safe with good lighting and security cameras. Parking was abundant with onsite security for the parking lot overnight. Room was clean and fresh. Clean meaning... linens were starch white. tv remote, alarm clock and surfaces thoroughly cleaned. No dust on sprinkler heads in ceiling, top of dresser, top of head board. Filters in AC unit were brand new. Convenient location adjacent to highway.
Bodde här 2 nätter i december 2023
Svar från Front Office Manager 16 dec. 2023
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Bra

ching

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Front Office Manager 12 dec. 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Fantastiskt

ALEX

Bodde här 1 natt i december 2023
Svar från Sales Manager 26 dec. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope to welcome you back and see us again soon.

10/10 Fantastiskt

RUBEN

Reste med sin partner
Yes
Bodde här 1 natt i november 2023
Svar från Front Office Manager 28 nov. 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

2/10 Väldigt dåligt

Nicole

Bodde här 2 nätter i november 2023
Svar från Front Office Manager 22 nov. 2023
Your business is essential to us, and we value your feedback. Please provide more information as to why you have given us a low score. We like to learn how we can provide a better service to you and our future guests. We are looking forward to your feedback.

6/10 Okej

Kyle

Gillade: Renlighet och personal och service
Out dated property and rooms. Disappointed in the pool. Surrounding area is not nice.
Bodde här 2 nätter i november 2023
Svar från Sales Manager 19 nov. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Salvador

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Sales Manager 13 nov. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

2/10 Väldigt dåligt

Wenling

Bodde här 2 nätter i november 2023
Svar från Front Office Manager 10 nov. 2023
Dear Wenling Li,I understand you have to check out early, and you're not happy about not being able to receive a refund for not staying for days. I like to advise you to always check the limitations of the rate penalty that you book. It will affect your rights when you decide to early check out. Or you can purchase travel insurance that the App agency had offered to you at booking to avoid future misunderstandings. Don't take it out from the hotel end, for we are here to provide you service, not your actions. We wish you the best.

6/10 Okej

David

charged me twice for a one night stay
The AC didnt work.They charged me for the room wich i had already paid to Hotel.com
Bodde här 1 natt i oktober 2023
Svar från Front Office Manager 9 nov. 2023
Dear David,Thank you for choosing to stay with us. We are sorry that you had an issue happen when you stayed with us. Did you let our 24-hour front staff know about it? We will either offer you a room switch or simply switch the AC unit to make sure you have a comfortable stay. Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Fantastiskt

Anthony

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Breakfast was great and the breakfast staff was Amazing!!
Bodde här 2 nätter i november 2023
Svar från Sales Manager 5 nov. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

8/10 Bra

Park

Bodde här 1 natt i november 2023
Svar från Sales Manager 5 nov. 2023
Thank you for completing the survey regarding your recent stay. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.