The casita is very comfortable & great for a family of four (as we were). We rented only two bedrooms, which was perfect for us. Very relaxing, well situated on property, fairly close walk to everything (spa, main hotel & restaurants). You do have to walk to the pools or Jacuzzis, but that works out fine, nice to walk around the pretty property with views of the ocean.
The manager for the property (Kathy) is very helpful, able to accommodate us for early arrival (only because there was no one in the unit the night before). She walked us thru the process very well, pleasant to talk with & responsive to emails of questions or other items.
This rental includes maid service. They aren't always there real early in the morning (which was fine with us, we were late sleepers) but if you are out of the room early you may want to call housekeeping and get them to come earlier.
Any complaints we had were about the hotel staff and services, not the condo (the condo owner doesn't really have control over this). We asked for certain things to be handled by maintenance and security and they were very slow and non responsive. I think, if you dial zero and ask for things, the person on the receiving end of the phone is pleasant to speak to but doesn't seem to get things accomplished and it required multiple calls to get things fixed or serviced. Again, not the fault of the owner or the property manager, just the fault of the hotel.
Most hotel staff are very friendly and accommodating. If you ask anyone for a ride in their cart from one location to another (from the spa or restaurant to the unit), they are very willing. One time I was tired and didn't want to walk up the hill in the rain, and asked a kitchen worker who happened to be leaving the restaurant in a cart for a ride, and she was most accommodating and friendly during the ride. So "rank and file staff" are wonderful. One of the concierges, Jon Schwartz, is always particularly helpful (we have worked with him on 2-3 visits before) and he is always friendly and accommodating. we used their Lexus shuttle to go to a movie and the young driver was great, came back for us, waiting around since our movie was late.
No comments on the restaurant food from this trip, we ate most of our meals in the unit. From past experience, we haven't found the food in the restaurants to be that good, definitely not worth the price, but that may be our taste since others seem to like it.