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Recensioner av Embassy Suites by Hilton Los Angeles LAX South/El Segundo

3.5 out of 5
Embassy Suites by Hilton Los Angeles LAX South/El Segundo
1440 E Imperial Ave, El Segundo, CA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 579 av 1474 recensioner" "
8 - Bra i betyg. 319 av 1474 recensioner" "
6 - Okej i betyg. 220 av 1474 recensioner" "
4 - Dåligt i betyg. 170 av 1474 recensioner" "
2 - Väldigt dåligt i betyg. 186 av 1474 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

7,6/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Daniel

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
When we arrived, it was smelling weeds all over the place. A few minutes later the police
Bodde här 1 natt i januari 2023

10/10 Fantastiskt

Kamilla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Guest Services Manager 22 juli 2022
We are happy to hear you enjoyed your stay here at our property. We look forward to welcoming you back to our property in the near future!

10/10 Fantastiskt

Mario

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mysigt hotell med trevlig och vänlig person
Super trevligt och serviceinriktad personal, låg nära flygplatsen som passade oss perfekt.
Bodde här 2 nätter i juni 2022
Svar från Guest Services Manager 22 juli 2022
We are happy to hear you enjoyed your stay here at our property. We look forward to welcoming you back to our property in the near future!

4/10 Dåligt

Joseph

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet och personal och service
The inside of the hotel looks better than the rooms. The rooms haven’t been renovated but they told us they were. Housekeeping forgot to provide service on multiple occasions.
Bodde här 3 nätter i april 2024

6/10 Okej

Diana

Reste med familjen, Reste med sin partner
Gillade inte: Bekvämligheter
Although this property supposedly underwent a recent renovation, it still felt tired. The indoor pool looked disgusting. I won’t be going back. I did appreciate the security guard in the basement parking garage.
Bodde här 2 nätter i april 2024
Svar från Glenda Rivera, General Manager 30 apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

2/10 Väldigt dåligt

Corina

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Toilet was venting sewer gas and it was not fixed even after talking to front desk staff. We ran out of toilet paper and clean towels because our room was not cleaned for 3 days. Bathroom vents were dusty. Breakfast staff were excellent and friendly and food was good.
Bodde här 5 nätter i april 2024
Svar från Glenda Rivera, General Manager 30 apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Bra

Oswaldo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 2 nätter i april 2024
Svar från Anthony Aguilera, Operations Manager 29 apr. 2024
Oswaldo, thank you for taking the time to complete a review of your stay. We are glad to see that it was a memorable experience for you and look forward to hosting you again the next time your tavels bring you to El Segundo.

10/10 Fantastiskt

WINDIE

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Airport shuttle close to LAX.
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 28 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

10/10 Fantastiskt

Cortel

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed this hotel it was close to the airport and they gave me no problem checking in or out … I can’t wait so I could come back to this hotel and enjoy their free breakfast
Bodde här 3 nätter i april 2024
Svar från Glenda Rivera, General Manager 27 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 Väldigt dåligt

Edward, GRAND JUNCTION

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
There was no hot water
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 27 apr. 2024
Edward, thank you for taking the time to complete a review of your stay. I am sorry to see that there was issues with the hot water during your stay. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

2/10 Väldigt dåligt

Gregoria

Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 28 apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Bra

Leonardo

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
good enough
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 27 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 Väldigt dåligt

Kelli

Gillade: Renlighet
Gillade inte: Personal och service
Left me at the airport for 2 hours after calling for a shuttle told me they were gonna comp my meal for it and they did not do that. Staff is terrible.
Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 26 apr. 2024
Kelli, thank you for taking the time to complete a review of your stay. I am sorry to see that the shuttle wait was a bit extended. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

6/10 Okej

Tony

Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 22 apr. 2024
Tony, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Fantastiskt

Teresa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location and staff were very helpful
Bodde här 1 natt i mars 2024
Svar från Anthony Aguilera, Front Office Manager 20 apr. 2024
Teresa, thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed our location and staff! We thank you for choosing to stay with us here at Embassy Suites LAX South and look forward to hosting you again the next time your travels bring you to LAX.

10/10 Fantastiskt

Jean Mathias

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very professional I fell right at home
Bodde här 5 nätter i april 2024
Svar från Anthony Aguilera, Front Office Manager 18 apr. 2024
Jean Mathias, thank you for taking the time to complete a review of your stay. We are glad to see our staff did an exceptional job of making you feel welcome and comforted. We hope to see you again the next time your travels bring you to El Segundo

8/10 Bra

Danielle

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No
Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 18 apr. 2024
Danielle, thank you for taking the time to complete a review of your stay. We are glad that you enjoyed your time and hope to see you again the next time your travels bring you to El Segundo.

10/10 Fantastiskt

Fernando

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good service and brakefast
Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 18 apr. 2024
Fernando, thank you for taking the time to complete a review of your stay. We are happy to see that you enjoyed our service and breakfast. We hope to see you again the next time your travels bring you to El Segundo

8/10 Bra

Grace

Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 20 apr. 2024
Grace, thank you for taking the time to complete a review of your stay. We look forward to hosting you again in the near future

8/10 Bra

carl

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
like the way you have to have a key to use elevators. and free breakfast, shuttles to and from airport
Bodde här 4 nätter i april 2024
Svar från Glenda Rivera, General Manager 16 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 Okej

In Whan, Newark

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Smell from bathroom sewer.
Bodde här 2 nätter i april 2024
Svar från Glenda Rivera, General Manager 16 apr. 2024
Mahdy, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Fantastiskt

Deonta

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Will be back!!!
Bodde här 4 nätter i april 2024
Svar från Glenda Rivera, General Manager 15 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Anita, Westford

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 21 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Ashley

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 2 nätter i mars 2024
Svar från Glenda Rivera, General Manager 11 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

8/10 Bra

Christopher

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och personal och service
Great proximity to Lax
Bodde här 1 natt i april 2024
Svar från Glenda Rivera, General Manager 11 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Patrice

Bodde här 1 natt i februari 2024
Svar från Glenda Rivera, General Manager 11 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Breonne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to shopping and food. Convenient when it was time to hop on the freeway. We will be back soon!
Bodde här 2 nätter i april 2024
Svar från Glenda Rivera, General Manager 9 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Eleonore

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Anthony Aguilera, Front Office Manager 6 apr. 2024
Eleonore, thank you for taking the time to complete a review of your stay. We are glad to see everything was good. We hope to see you again the next time your travels bring you to El Segundo.

10/10 Fantastiskt

Eduardo Rodríguez

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Anthony Aguilera, Front Office Manager 3 apr. 2024
Eduardo, thank you for taking the time to complete a review of your stay. We are ecstatic to see that it was a great experience. We look forward to hosting you again when your travels bring you to El Segundo.

10/10 Fantastiskt

Saida

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
People vary nice and friendly
Bodde här 3 nätter i mars 2024
Svar från Glenda Rivera, General Manager 2 apr. 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 Okej

Barend Johannes

Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 21 apr. 2024
Mahdy, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

6/10 Okej

Andrea

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
the receptionist had an attitude, like we were alarmed about the $44 parking for the night, but she was like well then park on the street then, like i get that but the delivery boy was something. we didnt stay long enough to rate the other things, just a quick trip.
Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 1 apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Bra

Ramnarine, Jamaica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Feel very safe
Bodde här 3 nätter i mars 2024
Svar från Anthony Aguilera, Front Office Manager 6 apr. 2024
Ramnarine, thank you for taking the time to complete a review of your stay. We are glad to see you felt safe and had a great stay. We look forward to hosting you again the next time your travels bring you to El Segundo.

4/10 Dåligt

Justin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel itself was good. But I booked this hotel specifically because it had a shuttle from the airport. What they don’t tell you is that it stops at 11pm til 4am. Our flight landed at 10:50, so we missed the last shuttle. I called the hotel and they wouldn’t help us out, so we had to pay $80 for a taxi to take us less than 1 mile.
Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 31 mars 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

10/10 Fantastiskt

Manuel, Sunnyside

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel was very nice and clean. Only complain is the amount of time we waited for their shuttle. We waited 45 minutes for it to arrive
Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 29 mars 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Lauri, Lincoln

Bodde här 2 nätter i mars 2024
Svar från Glenda Rivera, General Manager 30 mars 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

James, Malad City

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing special to add
Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 26 mars 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

8/10 Bra

Reginald

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 26 mars 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Annis

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Excellent experience
Bodde här 2 nätter i mars 2024
Svar från Anthony Aguilera, Front Office Manager 24 mars 2024
Annis, thank you for taking the time to complete a review of your stay. I am glad to see it was excellent. Thank you for staying and we hope to see you again the next time your travels bring you to El Segundo.

8/10 Bra

Osman

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hi
Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 25 mars 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 Okej

Shawna

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Anthony Aguilera, Front Office Manager 25 mars 2024
Shawna, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Fantastiskt

Eleuterio

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the romantic mexican vibe this property gives, very comfy
Bodde här 1 natt i mars 2024
Svar från Anthony Aguilera, Front Office Manager 24 mars 2024
Eleuterio, thank you for taking the time to complete a review of your stay. We are glad to see you enjoyed the ambiance of our property and every other aspect of your stay. We do thank you for staying and hope to see you again the next time your travels bring you to El Segundo.

10/10 Fantastiskt

Katrisa

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone’s customer service was great
Bodde här 1 natt i februari 2024
Svar från Glenda Rivera, General Manager 24 mars 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Kathy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Its easy access to the airport, as well as transportation …..it’s great that they have a restaurant.
Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 22 mars 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Fantastiskt

Maria R

Bodde här 5 nätter i november 2023
Svar från Anthony Aguilera, Front Office Manager 11 apr. 2024
Good afternoon Maria, thank you for taking the time to complete a review of your stay. We are glad it was a great experience for you and look forward to seeing you again the next time your travels bring you to El Segundo

8/10 Bra

Micheline

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Blanket for pull out was like foam, very rough. We thought we were getting a 2 bedroom but i guess 2 room means 1 bedroom and pull out couch.
Bodde här 1 natt i mars 2024
Svar från Anthony Aguilera, Front Office Manager 21 mars 2024
Hello Micheline, thank you for taking the time to complete a review of your stay. Thank you for being kind with your scoring while I do see your feedback in regard to the pillow. I will pass this along to our housekeeping team so that they may investigate the quality of the sofa blankets. Thank you for choosing to stay with us and have a great evening

10/10 Fantastiskt

Rizalina, Chandler

Bodde här 1 natt i mars 2024
Svar från Anthony Aguilera, Front Office Manager 21 mars 2024
Rizalina, thank you for taking the time to complete a review of your stay with us. We see you had a great stay. Your review will be shared with the team as a way to celebrate their hard work in delivering a great experience for you.

4/10 Dåligt

Waynette, Cedar hill

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I was kinda okay when I got there because I was on the 4th floor and I have Acrophobia and had no idea that was my room number and it have narrow halls and area is not closed in. I called desk first person said we sold out so we don’t know what else to do but issue you a refund. wth? Then someone nicely called and said I could stay in a lower level room on 2 which wasn’t as bad. Every thing there is expensive. Limited bar. Breakfast is not good very bland. Room service horrible. Room temperature freezing like you in jail…ordered more blankets and they NEVER came. The hotel is Not near nothing but a warehouse. Parking garage old and we feared busting a pipe driving in with a big SUV. WiFi horrible never could keep television on the right station it blanked off! Couldn’t view room bill on TV because the buttons on remote didn’t work. Card electronic keys locked us out of room and we had to wait on maintenance to come and it took forever and we had a kid and our take out food got cold and got colder when we finally entered cold room!!! this our Last time staying at any embassy suites!!! It’s hard to believe Hilton own them. Hilton is usually a VERY nice hotel!
Bodde här 3 nätter i mars 2024
Svar från Glenda Rivera, General Manager 19 mars 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

2/10 Väldigt dåligt

Brittany J

Horrible service and stay
Bodde här 4 nätter i mars 2024
Svar från Glenda Rivera, General Manager 19 mars 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

4/10 Dåligt

Debra, San Antonio

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Received a handicap room, had 3 children only 2 towels in bathroom for 5 people. The toilet did not work. Staff unfriendly at check in. Did not request handicap room. Very no no sleep
Bodde här 1 natt i mars 2024
Svar från Glenda Rivera, General Manager 19 mars 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.