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Recensioner av GreenTree Pasadena Inn

2 out of 5
GreenTree Pasadena Inn
400 S Arroyo Pkwy, Pasadena, CA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 333 av 1001 recensioner" "
8 - Bra i betyg. 281 av 1001 recensioner" "
6 - Okej i betyg. 170 av 1001 recensioner" "
4 - Dåligt i betyg. 124 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 93 av 1001 recensioner" "

7,4/10

Renlighet

8,0/10

Personal och service

7,0/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Rune

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från GREENTREE INN 11 apr. 2023
THANKS FOR YOUR TIME

4/10 Dåligt

Artemis

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
A little bit unclean. Dirty sheets and the security deposit wasn't paid back in full.
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Miguel

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Harssen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

william, los angeles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Whole foods across the street. MTA subway a block away Del Mar stop. Colorado Blvd blocks away and walking distance. Lots of nearby place to eat as well.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

nicholas ryan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great place and close to all the action. Lots of shopping locations.
Bodde här 3 nätter i april 2024

4/10 Dåligt

James

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room had stain ceilings and tape stuck to wall. Bathroom had brown/red stains on wall by toilet paper roll. Also shower was clogged . Tv didn’t work right away. Had a bad stagnant smell when you go in room. Walls were very thin, we could hear the people talking in room next to us. Our original reservations were canceled without our knowledge.
Bodde här 3 nätter i april 2024

6/10 Okej

Solana

Reste i grupp, Reste med sin partner
Gillade: Bekvämligheter
Hotel was decent and there was free parking. The room was clean but there was no soap. My low rating is mostly based on the $110 deposit that was not listed on expedia, and not mentioned anywhere else that had to be paid at the property.
Bodde här 2 nätter i mars 2024

6/10 Okej

Nicholas

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
The location was excellent to explore old town Pasadena but the cleanliness was quite lacking. Lots of stains and grime that could have easily been wiped up prior to someone staying. We weren’t expecting a nice hotel standard but it was one of the dirtier rooms I’ve stayed in. If you want a cheaper rate and aren’t going to be in the room much, then go for it.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Sheyla

Bodde här 1 natt i mars 2024

8/10 Bra

Henrique

Gillade: Personal och service och boendets skick och faciliteter
.
Bodde här 4 nätter i mars 2024

6/10 Okej

Jessica

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

8/10 Bra

matthew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient location. Walking distance to Whole Foods and MTA. Very helpful
Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

Jennifer

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

6/10 Okej

Kevin, Oakland

Fair place to stay on a budget but be warned, they have a sign on the front desk stating they have a daily service charge which is not listed on booking sites. I believe it was $10. Another optional fee is above ground parking, which was $5. Underground parking is included.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Mary luz

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Yolanda

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Harssen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff, nice location will definitely stay again.
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

JING

Gillade inte: Renlighet och bekvämligheter
Actually, I feel so bad for the Hotel that day, I keeped the key to the front desk and told reception: I didn’t want into the room,I feel very uncomfortable,please help me refund，he said he would ask manager，but didn’t reply me right now, Could you help me check it, please? I will appreciate it，and I want to continue use Expedia in the future, thank you a lot!
Bodde här 1 natt i januari 2024

8/10 Bra

Cory

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
The rooms were good, but the property needed a little fixing up
Bodde här 2 nätter i februari 2024

8/10 Bra

Harry

Affärsresenär
Gillade: Renlighet
Room and property was in good shape, convenient to access both room and parking, Building a bit dated but as modern as possible with what they have to work with.
Bodde här 2 nätter i februari 2024
Svar från GREENTREE INN 28 feb. 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

10/10 Fantastiskt

Moroni

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från GREENTREE INN 28 feb. 2024
Dear guest, thank you so much for taking time out of your busy schedule to share your feedback! We are glad that you enjoyed your stay with us. We hope to see you again at our brand when your travel plans require a night's lodging!

4/10 Dåligt

Cyril

Reste med familjen
Gillade: Personal och service
The bed was too soft and uncomfortable
Bodde här 1 natt i februari 2024
Svar från GREENTREE INN 24 feb. 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

8/10 Bra

Jose

Reste med familjen
Gillade: Renlighet och bekvämligheter
It got the job done
Bodde här 1 natt i februari 2024
Svar från GREENTREE INN 24 feb. 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

6/10 Okej

Chris

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Lighting was rather dim but provided “warm” lighting besides the sink that was perfectly bright. Curtains are thin.
Bodde här 2 nätter i februari 2024
Svar från GREENTREE INN 24 feb. 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

10/10 Fantastiskt

Debbie

Affärsresenär, Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
We liked this place, the bed was very comfortable, and clean. Our heater has an issue which we will inform management. Overall we will be back.
Bodde här 1 natt i februari 2024
Svar från GREENTREE INN 24 feb. 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

2/10 Väldigt dåligt

Gwen

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bedsheets and towels were dirty, the sink leaked, the shower was dirty
Bodde här 1 natt i februari 2024
Svar från GREENTREE INN 24 feb. 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

4/10 Dåligt

Jose, El paso

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The first room had not been cleaned when we open the door they charged us $100 deposit on top of the booking fee in the $10 membership. The breakfast in the morning was nonexistent. Shower curtain had stains on it. Main light did not go on all the way. The room kind of smelled like smoke even that was a non-smoking room.
Bodde här 2 nätter i februari 2024
Svar från GREENTREE INN 24 feb. 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

10/10 Fantastiskt

Julian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från GREENTREE INN 2 feb. 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

4/10 Dåligt

Damien

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
I had such a mixed experience so I’ll split into good and bad. Bad: Upon entering the room we were greeted to a filthy floor with dirt and bits of who knows what all over the place like it was completely forgotten. In the wardrobe there was hair in the top shelf and the bottom of it. My partner found hair on the pillows as well. Every surface had stains or some kind of ick on it. The show was in a state of unfinished? The grout was smeared all over the walls and there was unfinished painting on the walls ceilings. We felt it was so dirty we opted to not eat in the room. The black out shade only partly went down because it was broken. Good: I have terrible back problems so beds aren’t usually an issue for me but these beds were AMAZING. I swear it felt like my Purple™️ Mattress, I was pleasantly surprised and slept great. When we asked for them to clean the floors while we went out they did so promptly and rather well, don’t know why it wasn’t originally done. The staff was so friendly and helpful. The breakfast was very impressive, we were there Sat-Sun when they have a hot breakfast. They had eggs, sausage, potatoes, biscuits and gravy. Plus the usually things you see with a variety of beverages, amazing really. No other hotel I’ve been to in my many years of traveling has anything like it. It was such a mix feeling about it. If they could finish their repairs/reno and step up the cleanliness, we would come back but for now we might look elsewhere to stay.
Bodde här 1 natt i januari 2024
Svar från Management 30 jan. 2024
Dear guest, we apologize for the inconvenience. I will be sharing your review with the rest of the team. I am glad, you enjoyed the breakfast as well as the comfort of the mattresses in our hotel.

6/10 Okej

Andrea

Reste med familjen
Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Management 30 jan. 2024
Thank you for sharing your survey with us.

8/10 Bra

Andrea Estefania

Reste i grupp
Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från GREENTREE INN 26 jan. 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

10/10 Fantastiskt

Katherine

Reste med familjen
Gillade: Renlighet
Bodde här 1 natt i januari 2024
Svar från GREENTREE INN 26 jan. 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

8/10 Bra

Elisabeth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
easy to get to from metro (del mar stop), close to downtown pasadena - so lots of food options. reasonably quiet.
Bodde här 1 natt i januari 2024
Svar från GREENTREE INN 26 jan. 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

6/10 Okej

Odalis

Gillade: Personal och service
Bodde här 2 nätter i januari 2024
Svar från GREENTREE INN 12 jan. 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

2/10 Väldigt dåligt

Analis

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Management 30 jan. 2024
Thank you for sharing your survey with us.

2/10 Väldigt dåligt

Mike

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Management 30 jan. 2024
Thank you for sharing your survey with us.

4/10 Dåligt

Carolyn

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Tony the desk clerk was helpful, kind and professional. His courtesy enhanced our otherwise dreadful experience. Breakfast was awful. One yogurt was the only item left besides bread and mini muffins.Towels were in short supply and we had no maid service. This was during the Rose Bowl parade so the room was insanely high priced for the value received.
Bodde här 2 nätter i december 2023
Svar från GREENTREE INN 12 jan. 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från GREENTREE INN 12 jan. 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

4/10 Dåligt

DONNA

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
At checkin, The manager overcharged me $100, and made it seem like it was Expedia’s fault—-then there was only one towel in room….flooring and property condition was very dirty and poorly finished…. Open air breakfast room (nice), but breakfast was cold unfortunately—decent food tho!
Bodde här 3 nätter i december 2023
Svar från GREENTREE INN 12 jan. 2024
Dear guest, thanks for taking the time to share your feedback with us. We apologize for the inconvenience. We can assure you that you were not overcharged for your stay. Please feel free to reach out if you have further concerns.

4/10 Dåligt

Karen, Surfside

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room had not bee; dusted in weeks. The breakfast was marginal. Would not stay there again.
Bodde här 2 nätter i december 2023
Svar från GREENTREE INN 12 jan. 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

2/10 Väldigt dåligt

Rafael

Gillade inte: Renlighet och boendets skick och faciliteter
There’s clearly a remodel going on, they should rent out rooms until the property is finished as you can clearly see and hear all the construction
Bodde här 2 nätter i december 2023
Svar från GREENTREE INN 12 jan. 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Bodde här 1 natt i december 2023
Svar från GREENTREE INN 12 jan. 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

6/10 Okej

SCOTT, Phoenix

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Great location and reasonably priced for the location. The property is dated and it appears that maintenance is difficult to keep up did to the age and consulting of the property. Plus, whatever cleaning chemicals being used did not leave the room with an appealing aroma.
Bodde här 2 nätter i september 2023
Svar från GREENTREE INN 12 jan. 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

6/10 Okej

Justin

Bodde här 1 natt i december 2023
Svar från GREENTREE INN 12 jan. 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

2/10 Väldigt dåligt

Adela

Bodde här 1 natt i september 2023
Svar från Management 30 jan. 2024
Thank you for sharing your survey with us.

4/10 Dåligt

Samuel

Bodde här 2 nätter i december 2023
Svar från Management 30 jan. 2024
Thank you for sharing your survey with us.

6/10 Okej

Richard

Reste med sin partner
Gillade: Renlighet och personal och service
Location is very good. Room was ok but not fully prepared (had to ask for towels and coffee). Breakfast was good.
Bodde här 1 natt i december 2023
Svar från GREENTREE INN 12 jan. 2024
Dear guest, we appreciate you for taking the time out of your busy schedule to share your feedback! We are glad that you enjoyed our breakfast options. Thank you for bringing to our attention issues regarding the room, we will reflect this with our staff, corrective measures will be taken to prevent similar problems in the future. Thanks for staying with us!

10/10 Fantastiskt

Kristin

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super nice reception and clean and safe property
Bodde här 1 natt i december 2023
Svar från GREENTREE INN 12 jan. 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

8/10 Bra

Dorothy Lynn

Reste i grupp, Affärsresenär
Gillade: Renlighet och personal och service
This is an older property. There are lots of restaurants nearby within walking distance. They were short-handed, so asked you to opt out of daily cleaning. The staff was nice.
Bodde här 5 nätter i december 2023
Svar från GREENTREE INN 12 jan. 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!