Pool

Recensioner av Holiday Inn Los Angeles Gateway - Torrance, an IHG Hotel

3 out of 5

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 515 av 1001 recensioner" "
8 - Bra i betyg. 257 av 1001 recensioner" "
6 - Okej i betyg. 117 av 1001 recensioner" "
4 - Dåligt i betyg. 61 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 51 av 1001 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kristine, Green Valley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent customer service. Two associates helped me with a traveling need, and they came through for me. Nice room, pretty wood paneling in the bathroom. The only disappointment was that the restaurant is open only several hours for each meal period and closed in between. I wouldn't expect it of any restaurant. We arrived at 10 am and had to wait to get food. On the plus side, there's a well-stocked store in the lobby, qualotu food and beverages of all types. Good wine, even! Easy swipe to charge to yoir room. Nice lobby area.
Bodde här 1 natt i april 2024
Svar från -Jesse (Front Office Manager) 2 maj 2024
Hello Kristine,Thank you so much for your generous review of your stay with us. We strive to provide great service for all guests of ours and I am pleased to hear we did so just for you. We look forward to your stay with us again hopefully in the near future!

6/10 Okej

michael

Gillade inte: Personal och service
No free available coffee in lobby, no include breakfast.
Bodde här 1 natt i april 2024
Svar från Hotel Management 28 apr. 2024
Hi Michael, We appreciate your feedback regarding the availability of coffee in the lobby and breakfast options. We'll undoubtedly consider vision as we continue to improve our services for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to meet your expectations in the future.-Hotel Management

10/10 Fantastiskt

Francis

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Easy access. Don't charge you extra for parking.
Bodde här 1 natt i april 2024
Svar från Holiday Inn Los Angeles Gateway Torrance 22 apr. 2024
Hi Francis, We're glad you found our hotel easily accessible and appreciated our complimentary parking policy. Thank you for choosing to stay with us, and we hope to welcome you back soon!-Hotel Management

4/10 Dåligt

Helen

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotel Management 23 apr. 2024
Hi Helen,We're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Your feedback helps us improve.-Hotel Management

6/10 Okej

Melissa

Gillade: Personal och service
The property shows its age. The lobby is real nice though. The room smelled musty like someone loved there. Overall it was ok as we were just there for one night. For the price it was ok.
Bodde här 1 natt i april 2024
Svar från Hotel Management 21 apr. 2024
Hi Melissa, We appreciate your feedback and are glad you enjoyed our lobby. We're sorry to hear about the musty smell in your room. We strive to provide a comfortable and pleasant experience for all our guests. Your comments will be considered as we continue to improve our services. Thank you for choosing to stay with us.-Hotel Management

10/10 Fantastiskt

Kristie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay, pool was freezing but to be expected for winter. Jacuzzi could have been cleaned a little more. Rooms were nice and clean
Bodde här 1 natt i mars 2024
Svar från Staff at Holiday Inn Los Angeles Gateway Torrance 13 apr. 2024
Thank you for your feedback, Kristie! We're glad you enjoyed your stay overall. We'll certainly address the pool temperature and Jacuzzi cleanliness to ensure a better experience next time.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 Fantastiskt

Marisol

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was great and accommodating
Bodde här 3 nätter i april 2024
Svar från Holiday Inn Los Angeles Gateway - Torrance 9 apr. 2024
We're delighted you had a positive experience with our staff. Providing excellent service and accommodation is our top priority. Thank you for your kind words, and we hope to welcome you back soon for another pleasant stay!-Hotel Management

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay Safe stay
Bodde här 1 natt i mars 2024
Svar från Staff at Holiday Inn Los Angeles Gateway Torrance 2 apr. 2024
Dear Robert,Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon!-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 Bra

Zoe, Litchfield Park

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff was great!
Bodde här 2 nätter i mars 2024
Svar från Staff at Holiday Inn Los Angeles Gateway Torrance 1 apr. 2024
Dear Zoe,Thank you for highlighting our front desk staff! We're glad to hear they provided you with great service. If you have any additional feedback or if there's anything else we can assist you with, please let us know.The Staff at Holiday Inn Los Angeles Gateway - Torrance

10/10 Fantastiskt

Frederick

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
it's clean & quiet 🙂
Bodde här 1 natt i mars 2024
Svar från Staff at Holiday Inn Los Angeles Gateway Torrance 1 apr. 2024
Dear Frederick,We are glad to hear you found our hotel clean and quiet. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

6/10 Okej

Rashaud

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Staff at Holiday Inn Los Angeles Gateway Torrance 1 apr. 2024
Dear Rashaud,Thank you for sharing your feedback. We strive to provide the best experience possible for all our guests. If there are any specific areas where we can improve, please feel free to reach out to us directly. We value your input and hope to have the opportunity to exceed your expectations in the future.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 Fantastiskt

Marcia

Reste i grupp
Gillade: Renlighet och personal och service
Great location, beautiful lobby, bar and restaurant.
Bodde här 1 natt i mars 2024
Svar från -Jesse B. (Front Office Manager) 19 mars 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Fantastiskt

Edralyn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean Staff is very nice Absolutely satisfied when i stay
Bodde här 1 natt i mars 2024
Svar från -Jesse B. (Front Office Manager) 19 mars 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Fantastiskt

Ricardo, Phoenix

Bodde här 1 natt i januari 2024
Svar från -Jesse B. (Front Office Manager) 9 mars 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Fantastiskt

Edralyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från -Jesse B. (Front Office Manager) 9 mars 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Bra

Peter

Bodde här 3 nätter i februari 2024
Svar från Staff at Holiday Inn Los Angeles Gateway Torrance 1 apr. 2024
Dear Peter,Thank you for your review! We're pleased to hear that you enjoyed your stay overall. If there's anything specific you think we could improve upon to earn that extra star, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back again soon.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 Bra

Daisy

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från -Jesse B. (Front Office Manager) 27 feb. 2024
Hello Daisy!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

6/10 Okej

Muang

Reste med familj och småbarn
Gillade: Personal och service
The staff was nice but it took a while for us to check in because there was only one person at the front desk and a line of people. I’m sure they clean everything, but the carpets in the hallway are old and dirty and so are the furniture in our room.
Bodde här 3 nätter i februari 2024
Svar från -Jesse B. (Front Office Manager) 27 feb. 2024
Hello Muang!Thank you for being our guest and for your time reviewing our hotel. I’m very sorry we fell short of meeting your expectations when it came to your room. We will take your comment under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future!

8/10 Bra

Gerardo

Gillade: Renlighet
Bodde här 1 natt i februari 2024
Svar från -Jesse B. (Front Office Manager) 27 feb. 2024
Hello Gerardo!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Fantastiskt

Ae-Jung

Bodde här 1 natt i februari 2024
Svar från Staff at Holiday Inn Los Angeles Gateway Torrance 1 apr. 2024
Dear Ae-Jung,We're delighted to receive your five-star rating! Should you have any additional feedback or requests, feel free to let us know. We're looking forward to hosting you again soon! Thank you!-The Staff at Holiday Inn Los Angeles Gateway-Torrance

2/10 Väldigt dåligt

Tanias

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Fire alarm went off at 12:30am the first time. It went off several time after that. I ended up checking out at 5:30am unable to get any sleep with the alarm going off. I was told that it was kids pulling the alarm and that they are short staffed so could stop them from continuing to do so through out the night. They offered my points if I opened an IHG account. I would never stay there again….
Bodde här 1 natt i februari 2024
Svar från -Jesse B. (Front Office Manager) 10 feb. 2024
Hello Tanias,We are sincerely sorry for the inconveniences caused by the fire alarms. Additionally, we apologize that the staff on site was unable to silence the alarms. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit in the future.

2/10 Väldigt dåligt

EUN JIN

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från -Jesse B. (Front Office Manager) 10 feb. 2024
Hello Eun,I want to start by apologizing for the experience you had here at our hotel. That is far from the experience we want to leave you with. We take feedback like yours seriously and we will coach our team and make the necessary changes to make sure that neither you nor another guest have an experience like this again. We hope that if given the opportunity to serve you in the future we can prove that this experience was an exception. If you would like to go more into detail in regards to your experience or if I can be of any assistance to you, please do not hesitate to reach out.

10/10 Fantastiskt

Bob

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från -Jesse B. (Front Office Manager) 13 feb. 2024
Hello Bob,Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

4/10 Dåligt

Tom

Bodde här 1 natt i januari 2024
Svar från -Jesse B. (Front Office Manager) 23 jan. 2024
Hello Tom!I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.

10/10 Fantastiskt

Yvan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från -Jesse B. (Front Office Manager) 23 jan. 2024
Hello Yvan!Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!

10/10 Fantastiskt

Laura A

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från -Jesse B. (Front Office Manager) 23 jan. 2024
Hello Laura A.,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back to the Holiday Inn Los Angeles Gateway-Torrance!

10/10 Fantastiskt

Rigoberto

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great
Everything was great
Bodde här 1 natt i januari 2024
Svar från Jesse Bliffen (Front Office Manager) 15 jan. 2024
Hello Rigoberto!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate your feedback as It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Bra

Monique

Bodde här 1 natt i januari 2024
Svar från -Jesse B. (Front Office Manager) 23 jan. 2024
Hello Monique,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon!

4/10 Dåligt

Dan

Affärsresenär
Gillade inte: Personal och service
The front desk check-in person was rude and obnoxious. Note: They charge $4.50 for coffee in the lobby, which I find rediculous. Every other IHG property offer it for free.
Bodde här 2 nätter i januari 2024
Svar från Night Manager 13 jan. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.

8/10 Bra

Samshin chemical

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Night Manager 13 jan. 2024
Samshin chemical,We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Fantastiskt

FRANCISCO

Bodde här 1 natt i december 2023
Svar från -Jesse B. (Front Office Manager) 23 jan. 2024
Hello Fransisco,We appreciate the positive feedback of your stay with us. Your review means a lot to us, and we're excited to have you back in the future!

10/10 Fantastiskt

Manuel

Bodde här 2 nätter i december 2023
Svar från Night Manager 4 jan. 2024
Manuel. We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best

10/10 Fantastiskt

Alex

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very helpful and courteous.’
Bodde här 1 natt i december 2023
Svar från Night Manager 4 jan. 2024
Alex, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Fantastiskt

Dr Cris

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Night Manager 4 jan. 2024
Dr. Chris, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Fantastiskt

Genalyn

Bodde här 1 natt i december 2023
Svar från Night Manager 4 jan. 2024
Genalyn,Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA, and glad you had a great experience. We hope to see you soon again!

6/10 Okej

Martín

Affärsresenär, Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The Hotel, lobby and amenities were well. The room was not unfortunately smell heavily of cigarettes, the water on wc was running all night and the minibar earless as well.
Bodde här 1 natt i december 2023
Svar från -Jesse B. (Front Office Manager) 7 dec. 2023
Hello Martin,My sincere apologies that your room was not in good condition. I will take your feedback to the housekeeping and engineering departments to help ensure we improve our guest experience. We hope that you will give us the opportunity to serve you again in the future!

10/10 Fantastiskt

dylan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Jehs
Svar från -Jesse B. (Front Office Manager) 24 nov. 2023
Hello Dylan!Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA and glad you had a great experience. We hope to see you soon again!

10/10 Fantastiskt

Angelica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i liked that the property was clean and safe.
Bodde här 1 natt i november 2023
Svar från EC 17 nov. 2023
Wonderful to hear. Thank you for your stay and looking forward to seeing you in the future!

10/10 Fantastiskt

Kendrid

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was great, staffing,and hotel
Bodde här 1 natt i november 2023
Svar från EC 22 nov. 2023
Your loyalty and feedback is greatly appreciated. Looking foreword to seeing you in the near future. Best regards.

10/10 Fantastiskt

Sheila

Reste med familjen
Gillade: Bekvämligheter
Excellent service. Excellent everything. We will definitely come back. Keep up the great work! Thank you!
Bodde här 2 nätter i november 2023
Svar från EC 22 nov. 2023
Dear Shiela, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Fantastiskt

Manuel

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly and professional staff.
Bodde här 2 nätter i november 2023
Svar från Night Manager 20 nov. 2023
Manuel, Thank you for your feedback!

6/10 Okej

Alice

Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2023
Svar från Night Manager 20 nov. 2023
Alice, Thank you for your feedback!

6/10 Okej

Bruce

Bodde här 1 natt i november 2023
Svar från EC 28 nov. 2023
Thank you for taking the time to give us your feedback. It means a lot to us. We take all feedback into consideration and work to ensure solution. Best regards and looking forward to seeing you again soon.

8/10 Bra

Gina

Reste med familjen
Gillade: Renlighet och personal och service
Overall this hotel was just fine. It was clean but dated. It’s due for a remodel. We had a suite with 2 rooms so that worked great for our family if 3. Plenty of room! Would have loved to have smart tvs. The 2 tvs in our room were old. The location was ok. It was quiet but surrounded by industrial buildings so not really an area we could go explore by foot. The staff was very kind & friendly!
Svar från Night Manager 6 nov. 2023
Gina,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Fantastiskt

Rosa Icela

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Is Ok
Bodde här 2 nätter i oktober 2023
Svar från Night Manager 6 nov. 2023
Rosa Icela, Thank you for your feedback!

8/10 Bra

Araceli

Bodde här 1 natt i oktober 2023
Svar från Night Manager 20 nov. 2023
Araceli, Thank you for your feedback!

10/10 Fantastiskt

Breanna

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Night Manager 6 nov. 2023
Breanna,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Dåligt

Ever

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel looks super dated and the rooms smell like humidity (I switched rooms but both had the same smell and look so no point on changing a 3rd) , there’s koi pond that smells really bad at the lobby. Wouldn’t stay here again and wouldn’t recommend it either
Bodde här 1 natt i oktober 2023
Svar från Night Manager 6 nov. 2023
Ever,Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 2 nätter i oktober 2023
Svar från -Jesse B. (Front Office Manager) 15 okt. 2023
Our sincere apologies that our hotel did not quite meet expectations. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit for a more favorable experience.

8/10 Bra

Manuel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay
I liked my stay, the hotel has easy access to everything, check-in was very quick and without many questions, plenty of parking. The room was very good although the TV should be better. The only bad thing is the sofa bed. very uncomfortable and old. you can't sleep there. in. everything is generally fine.
Bodde här 2 nätter i oktober 2023
Svar från Night Manager 9 okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.