Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 324 av 1001 recensioner" "
10 - Fantastiskt
324
8 - Bra i betyg. 281 av 1001 recensioner" "
8 - Bra
281
6 - Okej i betyg. 194 av 1001 recensioner" "
6 - Okej
194
4 - Dåligt i betyg. 94 av 1001 recensioner" "
4 - Dåligt
94
2 - Väldigt dåligt i betyg. 108 av 1001 recensioner" "
2 - Väldigt dåligt
108
7,6/10
Renlighet
7,8/10
Personal och service
7,2/10
Bekvämligheter
7,2/10
Boendets skick och faciliteter
7,8/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Mikael
24 mars 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stort och bekvämt
Stort, bekvämt rum i bra läge
Mikael
Svar från Jeffrey E. 12 apr. 2018
Tack för din feedback, vi hoppas att vi ses igen när resor tar dig till vårt område.
6/10 Okej
Verifierad resenär
21 dec. 2017
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Ok för en natt på genomresa men vänta er ingen frukost...
Verifierad resenär
Bodde här 1 natt i december 2017
6/10 Okej
Verifierad resenär
16 feb. 2015
Gillade inte: Personal och service
helt ok hotell
På väg till skidåkning i Big Bear/Snow summit. Helt ok hotel men låg precis vid en väg med mycket trafik.Bra wifi, lätt att hitta till från freeway.
Verifierad resenär
10/10 Fantastiskt
Luis
21 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Luis
Bodde här 2 nätter i maj 2024
Svar från NPatel 22 maj 2024
Dear Luis, We're glad you had a great stay with us! Thank you for your business and feedback.
10/10 Fantastiskt
Sandy
19 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sandy
Bodde här 1 natt i maj 2024
Svar från NPatel 22 maj 2024
Dear Sandy, we're glad you choose to stay with us and had a wonderful stay! Thank you for taking the time to rate your stay.
10/10 Fantastiskt
Doreen
17 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Doreen
Bodde här 1 natt i maj 2024
Svar från NPatel, GM 20 maj 2024
Dear Doreen, Thank you for taking the time to rate your stay. We're happy that it was a great stay! We welcome you back anytime and look forward to seeing you.
10/10 Fantastiskt
Doreen
15 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Doreen
Bodde här 2 nätter i maj 2024
Svar från NPatel, GM 20 maj 2024
Thank you for the excellent feedback! We appreciate you taking the time to let us know. Please come back soon!
10/10 Fantastiskt
zakaria
Reste i grupp
12 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
zakaria
Bodde här 3 nätter i maj 2024
Svar från NPatel, GM 16 maj 2024
Dear Zakaria, Thank you for your business and taking the time to rate your stay! We're glad you had an excellent stay with us.
10/10 Fantastiskt
Lisette
Reste med familj och småbarn
6 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There for a quick night for tournament. Good location and price
Lisette
Bodde här 1 natt i maj 2024
Svar från NPatel, GM 7 maj 2024
Dear Lisette, I'm happy to hear our hotel was great for you quick trip. Thank you for selecting us and taking the time to rate your stay with you!
10/10 Fantastiskt
Alexis
Reste med familj och småbarn, Reste med sin partner
4 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was great will be staying there again for sure
Alexis
Bodde här 3 nätter i april 2024
Svar från NPatel, GM 5 maj 2024
Dear Alexis, Glad to hear you had an excellent stay with us and we look forward to seeing you again soon. Thank you for taking the time to rate us and give us your feedback!
10/10 Fantastiskt
Davon
2 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Davon
Bodde här 1 natt i april 2024
Svar från NPatel, GM 5 maj 2024
Dear Davon, Thank you for your business and taking the time to rate your stay! We're glad you had an excellent stay and look forward to hosting you in the future!
10/10 Fantastiskt
HUNGCHANG
30 apr. 2024
HUNGCHANG
Bodde här 1 natt i april 2024
Svar från NPatel, GM 20 maj 2024
Dear Guest, Thank you for your excellent rating! We appreciate your business and hope you choose us on your next visit to Ontario.
8/10 Bra
Damian
29 apr. 2024
Gillade: Personal och service och boendets skick och faciliteter
Damian
Bodde här 2 nätter i april 2024
Svar från NPatel, GM 30 apr. 2024
Dear Damian, Thank you for choosing our hotel and rating your stay. We're glad you had a good stay with us. If you have any more specific feedback please feel free to contact our front desk or let us know the next time you stay with us. We hope to see you again soon!
10/10 Fantastiskt
Vetekina, Euless
28 apr. 2024
Gillade: Renlighet
Vetekina
Bodde här 3 nätter i april 2024
Svar från NPatel, GM 30 apr. 2024
Dear Vetekina, We're happy to hear you had an excellent stay with us. Please come see us again soon! Thank you for your business and rating your stay.
6/10 Okej
savanna
17 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
savanna
Bodde här 2 nätter i april 2024
Svar från NPatel, GM 24 apr. 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.
10/10 Fantastiskt
Mario
Reste med sin partner
14 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a jetted tub for two very nice. Gentleman at check in was great. Denny's next door, Taco Bell, McDonalds, Kentucky fried,Firehouse Subs, others all in the walkable area, easy to find right off freeway
Mario
Bodde här 1 natt i april 2024
Svar från NPatel, GM 24 apr. 2024
Dear Mario, We're happy to hear you had a good stay in our jetted tub suite! Thank you for rating your stay and taking the time to provide details. We hope you come stay with us again soon!
4/10 Dåligt
Irlanda
8 apr. 2024
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Irlanda
Bodde här 1 natt i april 2024
Svar från NPatel, GM 24 apr. 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.
8/10 Bra
James
Reste med familjen
2 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was good
James
Bodde här 1 natt i april 2024
Svar från NPatel, GM 8 apr. 2024
Dear James, thank you for your review! We're glad that you had a good stay with us. Thank you for choosing the Hotel Hacienda and come back soon!
10/10 Fantastiskt
Mario
Reste med sin partner
29 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This room had a jacuzzi which was relaxing. Dennys next door with other places to eat all in walking distance. Coffee & Tea in lobby
Mario
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 8 apr. 2024
Dear Mario, I'm glad you found our hotel to be conveniently located, especially for food options. Thank you for choosing our hotel and the excellent review. We hope to welcome you back soon!
10/10 Fantastiskt
Ada
Reste med familj och småbarn, Affärsresenär
27 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy limpio y ordenado
Ada
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 8 apr. 2024
Dear Ada, I'm glad you found the hotel to be clean and in order. We are happy you had a good stay at Hotel Hacienda. Thank you for taking the time to give us the feedback and review.
10/10 Fantastiskt
Angelica
Affärsresenär
26 mars 2024
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Customer service is awesome, but the place was dirty, hairs all over the place it looked like never was cleaned. I felt uncomfortable
Angelica
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 8 apr. 2024
Dear Angelica, We appreciate your feedback. I'm glad the customer service was excellent but disappointed to hear about issues you faced with cleanliness. I will look into this further and work with our team to make improvements. We hope you give us another chance in the future. I appreciate you not giving us poor rating based on the issue you faced. You should receive an email from me shortly, please feel free to reach out for a discounted rate on a future stay.
10/10 Fantastiskt
Matthew
26 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stopped here to sleep for seven hours. It was quiet, clean and comfortable.
Matthew
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 8 apr. 2024
Dear Matthew, we're glad our hotel was perfect for your quick stop! Thank you for staying at Hotel Hacienda and we welcome you back next time you are passing through.
4/10 Dåligt
Ricky
25 mars 2024
Ricky
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 24 apr. 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.
10/10 Fantastiskt
Connie
20 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Experience was great
Connie
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 23 mars 2024
Glad you had a great experience with us at Hotel Hacienda!! Come back soon! Thank you for the review and your business
4/10 Dåligt
EZEQUIEL, Half Moon Bay
17 mars 2024
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
EZEQUIEL
Bodde här 2 nätter i mars 2024
Svar från NPatel,GM 18 mars 2024
Dear Ezequiel, We're sorry that your stay was less than satisfactory. We appreciate you contacting our staff during your staff and giving us the opportunity to resolve the issues you faced.
10/10 Fantastiskt
Krystal
Reste med sin partner
14 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I loved the staff how friendly they were ans they gave good snacks..i would definitely come back here
Krystal
Bodde här 1 natt i mars 2024
Svar från NPatel,GM 18 mars 2024
Dear Krystal, We're glad you enjoyed the breakfast snacks and our friendly staff. We hope to welcome you back soon!
10/10 Fantastiskt
walter
Reste med familjen
26 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I would stay here again. The property itself is a bit dated, but whoever the management/owner really made an effort keep the place clean. My family and I stayed in room#111 on the ground floor. The room was clean and towels are well prepared and folded. The bed was comfortable (if you like medium firm), the bathroom was tidy no broken tile or door. Everything was functioning the way it should. But the best part is.. there was no loitering people outside. I felt safe staying here with my family.
walter
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 27 feb. 2024
Dear Walter, We're happy you had a great experience at our hotel. I appreciate you taking the time to share your experience with us and will be sure to share it with the staff!
4/10 Dåligt
Verifierad resenär
Reste i grupp
22 feb. 2024
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
I went to check in, i had booked a reservation and they didnt have me on computer Hotel didnt help at all or first operator i was pretty much doing there job in the rain for about 2 hours hotel closed door on me it was all bad at first, finally checked in but was not compensated for big inconvenience i went to get my room everything else was ok bad scores was cause of hotel customer service and first operator 2nd operator helped out he was cool
Verifierad resenär
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 26 feb. 2024
Dear Guest. We are sorry for the inconvenience you faced while trying to check in. I reviewed the details of your reservations and while you made the reservation at 9:50pm, the reservation was not confirmed by Hotels.com and sent to us until 11:50pm. Unfortunately, if we haven't received the reservation we are unable to contact the third-party without any information to reference and we have to ask you to contact them. That is their policy. In the future, if you want to avoid delays in us receiving the reservation, you can call us to book directly. I'm glad the rest of your stay was good and you were satisfied with the room.
8/10 Bra
Noemi
20 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean property and friendly staff
Noemi
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 20 feb. 2024
Dear Noemi, I’m glad you found our property to be clean and staff friendly. We’re happy to hear you had an excellent stay. Please let us know if there is ever something we can do to assist you during a stay. We look forward to welcoming you back soon!
10/10 Fantastiskt
Leonel
20 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always friendly
Leonel
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 20 feb. 2024
Dear Leonel, We’re so happy that you frequent our hotel and find our staff to be friendly! If there is ever any specific feedback from your stay or something you need, please contact the Guest Services team at the front desk anytime and you can always request to speak with me.
10/10 Fantastiskt
Kari
Reste med familjen
19 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family trip
We had 2 adults and 3 kids and we enjoyed it. Note that the suite unit is upstairs and no elevator, but we made it happen. There was a fridge, microwave, coffee pot. Lots of room for everyone. 2 queens and pull out bed. Ac/heater unit the in bedroom as well as the living space with the pull out bed/couch. We didnt use the pool since the weather was too cold but it was really small. Dennys was right next door and you got a discount if you stayed at the hotel. There were also 3 other fast food restaurants walking distance. Pillows were flat and I wish the bed covers were a little thicker/heavier but overall it worked for our needs.
Kari
Bodde här 2 nätter i februari 2024
Svar från NPatel, GM 20 feb. 2024
Dear Kari, I’m glad to hear you and family had a great stay with us! I appreciate the feedback and we’ll take the specific details to review what we can do better. We hope you choose us again next time!
8/10 Bra
Stephanie
Reste med familjen
15 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stephanie
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 20 feb. 2024
Hi Stephanie, We appreciate you taking the time to rate your stay. I’m glad your stay with us was good. If you have any specific feedback to help improve our hotel, please contact the front desk team and they will be happy to receive the feedback. We hope you come stay with us again soon!
8/10 Bra
Brian
Affärsresenär
14 feb. 2024
Gillade: Personal och service och boendets skick och faciliteter
Rooms are mostly renovated, but the bathtub was dated and a bit corroded around the drain. There were a couple hairs in the bathroom. Location is right next to the freeway onramp so expect continuous vehicle noise.
Brian
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 20 feb. 2024
Dear Brian, Thank you for giving us your feedback. We’re glad your stay with us was good overall. We’ll share your specific feedback with our team so we can continue to make improvements at our hotel to best serve our guests. We look forward to seeing you again!
10/10 Fantastiskt
Marisol
12 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet
Marisol
Bodde här 2 nätter i februari 2024
Svar från NPatel, GM 14 feb. 2024
Hi Marison, We appreciate you taking the time to review your stay and give us feedback. I'm glad you had a quiet stay and hopefully got some rest. We hope to see you back soon.
6/10 Okej
Cinthia
Reste med familj och småbarn
12 feb. 2024
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The room looked clean at a glance but it was dusty the floor was dirty and on top of that there was cockroaches in the room. It was a rainy day so we wanted some coffee as the have a coffee maker in the room. But once I opened it to prep for the coffe it was dusty and dirty as if no one cleaned after. We had kids with us and definitely would not comeback specially with kids.
Cinthia
Bodde här 1 natt i januari 2024
Svar från NPatel, GM 14 feb. 2024
Hi Cinthia, I'm sorry that your room was not cleaned properly. We will look into the issues you mentioned and share the feedback with our team so we can do better moving forward. Thank you for taking the time to review your stay and give us your feedback.
6/10 Okej
Lowell
Reste med familjen
2 feb. 2024
Gillade inte: Renlighet
Close to our wedding venue and the freeway.
Lowell
Bodde här 2 nätter i januari 2024
Svar från NPatel, GM 6 feb. 2024
Dear Lowell, We're happy that you found our hotel to be conveniently located for your visit to Ontario. Thank you for taking the time to leave your feedback. If you have additional feedback to help make our hotel better, please feel free to contact our hotel front desk to share details from your stay. We hope to see you again!
4/10 Dåligt
Verifierad resenär
29 jan. 2024
Gillade inte: Personal och service och boendets skick och faciliteter
I wouldn't recommend it
Pros - close to freeway and food. Room was big.
Cons - Room walls and ceiling are not well insulated - a lot of noise throughout the night. The amenities were minimal, tiny pool, poor parking availabality . Paying extra to get a room with a jetted tub was a waste - the water does not get warm enough to enjoy a bath.
Verifierad resenär
Bodde här 1 natt i januari 2024
Svar från NPatel, GM 30 jan. 2024
Dear Guest, I'm sorry that you didn't have positive experience at our hotel. We truly appreciate your input and have noted your feedback. We will do our best to investigate and resolve the issue mentioned in your feedback to make possible improvement.
6/10 Okej
Ricardo
15 jan. 2024
Gillade: Personal och service
Ricardo
Bodde här 1 natt i januari 2024
Svar från NPatel GM 17 jan. 2024
We appreciate your feedback. If there are any specific details from your stay that we can address and use to make improvements, please reach out to our front desk. Thank you for choosing to stay with us.
8/10 Bra
Chris
14 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quiet and safe area
Chris
Bodde här 2 nätter i december 2023
Svar från NPatel, GM 17 jan. 2024
I'm happy to hear you had a good stay with us and found the area to be safe and quiet. We hope you got good rest during your stay. Please come back and see us again soon.
8/10 Bra
Sergio
14 jan. 2024
Sergio
Bodde här 1 natt i januari 2024
Svar från NPatel GM 17 jan. 2024
We're glad you had a good stay with us! Thank you for your business and time to give us your feedback.
4/10 Dåligt
Maria
Reste med sin partner
11 jan. 2024
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Could hear conversations from room next door
Maria
Bodde här 1 natt i januari 2024
Svar från NPatel GM 17 jan. 2024
Thank you for taking the time to rate us and give us feedback on why your stay was less than satisfactory. I'm sorry that you experienced noise related issues during your stay. Please let our front desk staff know this at anytime and we'll be happy to address immediately. We'll take your feedback and try to make improvements the best we can. Thank you!
2/10 Väldigt dåligt
Jonathan
13 dec. 2023
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jonathan
Bodde här 2 nätter i oktober 2023
Svar från NPatel, GM 10 jan. 2024
Dear Guest, we're sorry to hear your stay was less than satisfactory. We'd like to to address any issues we can and make improvements where possible. A member of our management team will reach out to you for more information. Thank you for taking the time to rate your stay.
6/10 Okej
Rhonda
6 dec. 2023
Rhonda
Bodde här 3 nätter i november 2023
Svar från NPatel, GM 13 dec. 2023
Thank you for your feedback. We value each guest's experience at our hotel. We're sorry to hear that your stay was not as expected. Please reach out to our front desk or by email to share your experience so we can have our team address these issues for you and other guests. We hope you give us a chance for a better in the future.
8/10 Bra
Shaela
Affärsresenär
5 dec. 2023
Gillade: Renlighet och personal och service
While I thought it was little noisy in my room because of the highway, the hospitality was excellent and really wonderful to engage with.
Shaela
Bodde här 3 nätter i november 2023
Svar från NPatel, GM 13 dec. 2023
We're glad to hear our staff treated you well.. They are wonderful and we love to hear that from our guests! We'll share your feedback with our team. I'm sorry about the highway noise, it's more some days than others but it makes us convenient to get to as well. We hope you choose us again for your next stay in the area.
6/10 Okej
Marty
Reste med familj och småbarn
25 nov. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I had 5 in my party i was expecting a couch with a bed or a roll away at the location but they did not have any thing like that.
That was the only thing that was irritating
Marty
Bodde här 1 natt i november 2023
Svar från NPatel, GM 5 dec. 2023
Hi Marty, Thank you for the feedback. Unfortunately our rooms with two queen beds don't have space for a sofa or a roll away. We do not have any rollaway beds at our hotel.
10/10 Fantastiskt
Lesly
Reste med sin partner
20 nov. 2023
Gillade: Personal och service och bekvämligheter
Not bad
Lesly
Bodde här 1 natt i november 2023
Svar från NPatel, GM 24 nov. 2023
We're happy to get your 5 out of 5 rating! If there is something we can do to improve, please let our team know. We hope you choose us again soon!
10/10 Fantastiskt
Chris
18 nov. 2023
Chris
Bodde här 1 natt i november 2023
Svar från NPatel, GM 24 nov. 2023
Thanks for taking the time to rate your stay! We're glad you had a good stay. Please let us know if there is anything we can do to improve.
10/10 Fantastiskt
Joseph
13 nov. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Joseph
Bodde här 1 natt i november 2023
Svar från NPatel, GM 16 nov. 2023
Thank you for taking the time to review your stay. We're happy to hear you had a great stay with us! Please come back soon to stay with us again.
8/10 Bra
Verifierad resenär
13 nov. 2023
Gillade: Personal och service och rummets bekvämlighet
Service was excellent and very friendly but the room was a little dirty. It looked clean till you started really looking at it. The shower was dirty and so was the toilet. There was food stuck to the sofa and the floors were dirty in the bathroom as if someone spilled something and it wasn’t cleaned.
Verifierad resenär
Bodde här 1 natt i november 2023
Svar från NPatel, GM 14 nov. 2023
Thank you for your feedback. A member of your management team has reached out address this issue with you directly. We will share your feedback with our team in effort to make necessary improvement.
6/10 Okej
Elizabeth
13 nov. 2023
Elizabeth
Bodde här 4 nätter i november 2023
Svar från NPatel, GM 13 dec. 2023
Thank you for taking the time rate your stay and give us your feedback. We value your feedback and strive to continously improve. If there is something specific you'd like to share with us, please reach out to our hotel front desk.