Superior dubbelrum | Allergitestade sängkläder, skrivbord och strykjärn/strykbräda

Recensioner av Hotel Hacienda at Ontario Ranch

2 out of 5
Hotel Hacienda at Ontario Ranch
2425 S. Archibald, Ontario, CA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 324 av 1001 recensioner" "
8 - Bra i betyg. 281 av 1001 recensioner" "
6 - Okej i betyg. 194 av 1001 recensioner" "
4 - Dåligt i betyg. 94 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 108 av 1001 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

7,2/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Mikael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stort och bekvämt
Stort, bekvämt rum i bra läge
Svar från Jeffrey E. 12 apr. 2018
Tack för din feedback, vi hoppas att vi ses igen när resor tar dig till vårt område.

6/10 Okej

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Ok för en natt på genomresa men vänta er ingen frukost...
Bodde här 1 natt i december 2017

6/10 Okej

Verifierad resenär

Gillade inte: Personal och service
helt ok hotell
På väg till skidåkning i Big Bear/Snow summit. Helt ok hotel men låg precis vid en väg med mycket trafik.Bra wifi, lätt att hitta till från freeway.

10/10 Fantastiskt

Luis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från NPatel 22 maj 2024
Dear Luis, We're glad you had a great stay with us! Thank you for your business and feedback.

10/10 Fantastiskt

Sandy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från NPatel 22 maj 2024
Dear Sandy, we're glad you choose to stay with us and had a wonderful stay! Thank you for taking the time to rate your stay.

10/10 Fantastiskt

Doreen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från NPatel, GM 20 maj 2024
Dear Doreen, Thank you for taking the time to rate your stay. We're happy that it was a great stay! We welcome you back anytime and look forward to seeing you.

10/10 Fantastiskt

Doreen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från NPatel, GM 20 maj 2024
Thank you for the excellent feedback! We appreciate you taking the time to let us know. Please come back soon!

10/10 Fantastiskt

zakaria

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 3 nätter i maj 2024
Svar från NPatel, GM 16 maj 2024
Dear Zakaria, Thank you for your business and taking the time to rate your stay! We're glad you had an excellent stay with us.

10/10 Fantastiskt

Lisette

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There for a quick night for tournament. Good location and price
Bodde här 1 natt i maj 2024
Svar från NPatel, GM 7 maj 2024
Dear Lisette, I'm happy to hear our hotel was great for you quick trip. Thank you for selecting us and taking the time to rate your stay with you!

10/10 Fantastiskt

Alexis

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was great will be staying there again for sure
Bodde här 3 nätter i april 2024
Svar från NPatel, GM 5 maj 2024
Dear Alexis, Glad to hear you had an excellent stay with us and we look forward to seeing you again soon. Thank you for taking the time to rate us and give us your feedback!

10/10 Fantastiskt

Davon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från NPatel, GM 5 maj 2024
Dear Davon, Thank you for your business and taking the time to rate your stay! We're glad you had an excellent stay and look forward to hosting you in the future!

10/10 Fantastiskt

HUNGCHANG

Bodde här 1 natt i april 2024
Svar från NPatel, GM 20 maj 2024
Dear Guest, Thank you for your excellent rating! We appreciate your business and hope you choose us on your next visit to Ontario.

8/10 Bra

Damian

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från NPatel, GM 30 apr. 2024
Dear Damian, Thank you for choosing our hotel and rating your stay. We're glad you had a good stay with us. If you have any more specific feedback please feel free to contact our front desk or let us know the next time you stay with us. We hope to see you again soon!

10/10 Fantastiskt

Vetekina, Euless

Gillade: Renlighet
Bodde här 3 nätter i april 2024
Svar från NPatel, GM 30 apr. 2024
Dear Vetekina, We're happy to hear you had an excellent stay with us. Please come see us again soon! Thank you for your business and rating your stay.

6/10 Okej

savanna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från NPatel, GM 24 apr. 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.

10/10 Fantastiskt

Mario

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a jetted tub for two very nice. Gentleman at check in was great. Denny's next door, Taco Bell, McDonalds, Kentucky fried,Firehouse Subs, others all in the walkable area, easy to find right off freeway
Bodde här 1 natt i april 2024
Svar från NPatel, GM 24 apr. 2024
Dear Mario, We're happy to hear you had a good stay in our jetted tub suite! Thank you for rating your stay and taking the time to provide details. We hope you come stay with us again soon!

4/10 Dåligt

Irlanda

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från NPatel, GM 24 apr. 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.

8/10 Bra

James

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was good
Bodde här 1 natt i april 2024
Svar från NPatel, GM 8 apr. 2024
Dear James, thank you for your review! We're glad that you had a good stay with us. Thank you for choosing the Hotel Hacienda and come back soon!

10/10 Fantastiskt

Mario

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This room had a jacuzzi which was relaxing. Dennys next door with other places to eat all in walking distance. Coffee & Tea in lobby
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 8 apr. 2024
Dear Mario, I'm glad you found our hotel to be conveniently located, especially for food options. Thank you for choosing our hotel and the excellent review. We hope to welcome you back soon!

10/10 Fantastiskt

Ada

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy limpio y ordenado
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 8 apr. 2024
Dear Ada, I'm glad you found the hotel to be clean and in order. We are happy you had a good stay at Hotel Hacienda. Thank you for taking the time to give us the feedback and review.

10/10 Fantastiskt

Angelica

Affärsresenär
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Customer service is awesome, but the place was dirty, hairs all over the place it looked like never was cleaned. I felt uncomfortable
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 8 apr. 2024
Dear Angelica, We appreciate your feedback. I'm glad the customer service was excellent but disappointed to hear about issues you faced with cleanliness. I will look into this further and work with our team to make improvements. We hope you give us another chance in the future. I appreciate you not giving us poor rating based on the issue you faced. You should receive an email from me shortly, please feel free to reach out for a discounted rate on a future stay.

10/10 Fantastiskt

Matthew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stopped here to sleep for seven hours. It was quiet, clean and comfortable.
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 8 apr. 2024
Dear Matthew, we're glad our hotel was perfect for your quick stop! Thank you for staying at Hotel Hacienda and we welcome you back next time you are passing through.

4/10 Dåligt

Ricky

Bodde här 1 natt i mars 2024
Svar från NPatel, GM 24 apr. 2024
Thank you for rating your stay. We take our feedback into consideration so if you have any additional details on how we could have improved your stay, please reach out to our hotel directly so we can make improvements.

10/10 Fantastiskt

Connie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Experience was great
Bodde här 1 natt i mars 2024
Svar från NPatel, GM 23 mars 2024
Glad you had a great experience with us at Hotel Hacienda!! Come back soon! Thank you for the review and your business

4/10 Dåligt

EZEQUIEL, Half Moon Bay

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från NPatel,GM 18 mars 2024
Dear Ezequiel, We're sorry that your stay was less than satisfactory. We appreciate you contacting our staff during your staff and giving us the opportunity to resolve the issues you faced.

10/10 Fantastiskt

Krystal

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I loved the staff how friendly they were ans they gave good snacks..i would definitely come back here
Bodde här 1 natt i mars 2024
Svar från NPatel,GM 18 mars 2024
Dear Krystal, We're glad you enjoyed the breakfast snacks and our friendly staff. We hope to welcome you back soon!

10/10 Fantastiskt

walter

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I would stay here again. The property itself is a bit dated, but whoever the management/owner really made an effort keep the place clean. My family and I stayed in room#111 on the ground floor. The room was clean and towels are well prepared and folded. The bed was comfortable (if you like medium firm), the bathroom was tidy no broken tile or door. Everything was functioning the way it should. But the best part is.. there was no loitering people outside. I felt safe staying here with my family.
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 27 feb. 2024
Dear Walter, We're happy you had a great experience at our hotel. I appreciate you taking the time to share your experience with us and will be sure to share it with the staff!

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
I went to check in, i had booked a reservation and they didnt have me on computer Hotel didnt help at all or first operator i was pretty much doing there job in the rain for about 2 hours hotel closed door on me it was all bad at first, finally checked in but was not compensated for big inconvenience i went to get my room everything else was ok bad scores was cause of hotel customer service and first operator 2nd operator helped out he was cool
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 26 feb. 2024
Dear Guest. We are sorry for the inconvenience you faced while trying to check in. I reviewed the details of your reservations and while you made the reservation at 9:50pm, the reservation was not confirmed by Hotels.com and sent to us until 11:50pm. Unfortunately, if we haven't received the reservation we are unable to contact the third-party without any information to reference and we have to ask you to contact them. That is their policy. In the future, if you want to avoid delays in us receiving the reservation, you can call us to book directly. I'm glad the rest of your stay was good and you were satisfied with the room.

8/10 Bra

Noemi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean property and friendly staff
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 20 feb. 2024
Dear Noemi, I’m glad you found our property to be clean and staff friendly. We’re happy to hear you had an excellent stay. Please let us know if there is ever something we can do to assist you during a stay. We look forward to welcoming you back soon!

10/10 Fantastiskt

Leonel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always friendly
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 20 feb. 2024
Dear Leonel, We’re so happy that you frequent our hotel and find our staff to be friendly! If there is ever any specific feedback from your stay or something you need, please contact the Guest Services team at the front desk anytime and you can always request to speak with me.

10/10 Fantastiskt

Kari

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family trip
We had 2 adults and 3 kids and we enjoyed it. Note that the suite unit is upstairs and no elevator, but we made it happen. There was a fridge, microwave, coffee pot. Lots of room for everyone. 2 queens and pull out bed. Ac/heater unit the in bedroom as well as the living space with the pull out bed/couch. We didnt use the pool since the weather was too cold but it was really small. Dennys was right next door and you got a discount if you stayed at the hotel. There were also 3 other fast food restaurants walking distance. Pillows were flat and I wish the bed covers were a little thicker/heavier but overall it worked for our needs.
Bodde här 2 nätter i februari 2024
Svar från NPatel, GM 20 feb. 2024
Dear Kari, I’m glad to hear you and family had a great stay with us! I appreciate the feedback and we’ll take the specific details to review what we can do better. We hope you choose us again next time!

8/10 Bra

Stephanie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 20 feb. 2024
Hi Stephanie, We appreciate you taking the time to rate your stay. I’m glad your stay with us was good. If you have any specific feedback to help improve our hotel, please contact the front desk team and they will be happy to receive the feedback. We hope you come stay with us again soon!

8/10 Bra

Brian

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Rooms are mostly renovated, but the bathtub was dated and a bit corroded around the drain. There were a couple hairs in the bathroom. Location is right next to the freeway onramp so expect continuous vehicle noise.
Bodde här 1 natt i februari 2024
Svar från NPatel, GM 20 feb. 2024
Dear Brian, Thank you for giving us your feedback. We’re glad your stay with us was good overall. We’ll share your specific feedback with our team so we can continue to make improvements at our hotel to best serve our guests. We look forward to seeing you again!

10/10 Fantastiskt

Marisol

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet
Bodde här 2 nätter i februari 2024
Svar från NPatel, GM 14 feb. 2024
Hi Marison, We appreciate you taking the time to review your stay and give us feedback. I'm glad you had a quiet stay and hopefully got some rest. We hope to see you back soon.

6/10 Okej

Cinthia

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The room looked clean at a glance but it was dusty the floor was dirty and on top of that there was cockroaches in the room. It was a rainy day so we wanted some coffee as the have a coffee maker in the room. But once I opened it to prep for the coffe it was dusty and dirty as if no one cleaned after. We had kids with us and definitely would not comeback specially with kids.
Bodde här 1 natt i januari 2024
Svar från NPatel, GM 14 feb. 2024
Hi Cinthia, I'm sorry that your room was not cleaned properly. We will look into the issues you mentioned and share the feedback with our team so we can do better moving forward. Thank you for taking the time to review your stay and give us your feedback.

6/10 Okej

Lowell

Reste med familjen
Gillade inte: Renlighet
Close to our wedding venue and the freeway.
Bodde här 2 nätter i januari 2024
Svar från NPatel, GM 6 feb. 2024
Dear Lowell, We're happy that you found our hotel to be conveniently located for your visit to Ontario. Thank you for taking the time to leave your feedback. If you have additional feedback to help make our hotel better, please feel free to contact our hotel front desk to share details from your stay. We hope to see you again!

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service och boendets skick och faciliteter
I wouldn't recommend it
Pros - close to freeway and food. Room was big. Cons - Room walls and ceiling are not well insulated - a lot of noise throughout the night. The amenities were minimal, tiny pool, poor parking availabality . Paying extra to get a room with a jetted tub was a waste - the water does not get warm enough to enjoy a bath.
Bodde här 1 natt i januari 2024
Svar från NPatel, GM 30 jan. 2024
Dear Guest, I'm sorry that you didn't have positive experience at our hotel. We truly appreciate your input and have noted your feedback. We will do our best to investigate and resolve the issue mentioned in your feedback to make possible improvement.

6/10 Okej

Ricardo

Gillade: Personal och service
Bodde här 1 natt i januari 2024
Svar från NPatel GM 17 jan. 2024
We appreciate your feedback. If there are any specific details from your stay that we can address and use to make improvements, please reach out to our front desk. Thank you for choosing to stay with us.

8/10 Bra

Chris

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quiet and safe area
Bodde här 2 nätter i december 2023
Svar från NPatel, GM 17 jan. 2024
I'm happy to hear you had a good stay with us and found the area to be safe and quiet. We hope you got good rest during your stay. Please come back and see us again soon.

8/10 Bra

Sergio

Bodde här 1 natt i januari 2024
Svar från NPatel GM 17 jan. 2024
We're glad you had a good stay with us! Thank you for your business and time to give us your feedback.

4/10 Dåligt

Maria

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Could hear conversations from room next door
Bodde här 1 natt i januari 2024
Svar från NPatel GM 17 jan. 2024
Thank you for taking the time to rate us and give us feedback on why your stay was less than satisfactory. I'm sorry that you experienced noise related issues during your stay. Please let our front desk staff know this at anytime and we'll be happy to address immediately. We'll take your feedback and try to make improvements the best we can. Thank you!

2/10 Väldigt dåligt

Jonathan

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från NPatel, GM 10 jan. 2024
Dear Guest, we're sorry to hear your stay was less than satisfactory. We'd like to to address any issues we can and make improvements where possible. A member of our management team will reach out to you for more information. Thank you for taking the time to rate your stay.

6/10 Okej

Rhonda

Bodde här 3 nätter i november 2023
Svar från NPatel, GM 13 dec. 2023
Thank you for your feedback. We value each guest's experience at our hotel. We're sorry to hear that your stay was not as expected. Please reach out to our front desk or by email to share your experience so we can have our team address these issues for you and other guests. We hope you give us a chance for a better in the future.

8/10 Bra

Shaela

Affärsresenär
Gillade: Renlighet och personal och service
While I thought it was little noisy in my room because of the highway, the hospitality was excellent and really wonderful to engage with.
Bodde här 3 nätter i november 2023
Svar från NPatel, GM 13 dec. 2023
We're glad to hear our staff treated you well.. They are wonderful and we love to hear that from our guests! We'll share your feedback with our team. I'm sorry about the highway noise, it's more some days than others but it makes us convenient to get to as well. We hope you choose us again for your next stay in the area.

6/10 Okej

Marty

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I had 5 in my party i was expecting a couch with a bed or a roll away at the location but they did not have any thing like that. That was the only thing that was irritating
Bodde här 1 natt i november 2023
Svar från NPatel, GM 5 dec. 2023
Hi Marty, Thank you for the feedback. Unfortunately our rooms with two queen beds don't have space for a sofa or a roll away. We do not have any rollaway beds at our hotel.

10/10 Fantastiskt

Lesly

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Not bad
Bodde här 1 natt i november 2023
Svar från NPatel, GM 24 nov. 2023
We're happy to get your 5 out of 5 rating! If there is something we can do to improve, please let our team know. We hope you choose us again soon!

10/10 Fantastiskt

Chris

Bodde här 1 natt i november 2023
Svar från NPatel, GM 24 nov. 2023
Thanks for taking the time to rate your stay! We're glad you had a good stay. Please let us know if there is anything we can do to improve.

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från NPatel, GM 16 nov. 2023
Thank you for taking the time to review your stay. We're happy to hear you had a great stay with us! Please come back soon to stay with us again.

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Service was excellent and very friendly but the room was a little dirty. It looked clean till you started really looking at it. The shower was dirty and so was the toilet. There was food stuck to the sofa and the floors were dirty in the bathroom as if someone spilled something and it wasn’t cleaned.
Bodde här 1 natt i november 2023
Svar från NPatel, GM 14 nov. 2023
Thank you for your feedback. A member of your management team has reached out address this issue with you directly. We will share your feedback with our team in effort to make necessary improvement.

6/10 Okej

Elizabeth

Bodde här 4 nätter i november 2023
Svar från NPatel, GM 13 dec. 2023
Thank you for taking the time rate your stay and give us your feedback. We value your feedback and strive to continously improve. If there is something specific you'd like to share with us, please reach out to our hotel front desk.