Hello Eva! Thank you for the positive review. We hope you return to visit again soon.

Hello Eva! Thank you for the positive review. We hope you return to visit again soon.

We appreciate your valuable feedback and glad that you chose to stay with us. We are constantly committed to improving our guest’s overall experiences and hope to see you again in the near future.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us and for the 5 star review. We appreciate your feedback!

Thanks for staying with us and for your kind words. We appreciate your feedback!

Thank you for sharing your feedback and we apologize about your experience. We are excited about upcoming renovation at our property that will take place later this year, please keep us in mind for the future. We would love an opportunity to welcome you back and make it up to you!

Thanks for staying with us. We appreciate your feedback!

Thank you for sharing your feedback and we apologize about your experience. We are excited about the renovation at our property that is taking place right now. Please, keep us in mind for the future. We would love an opportunity to welcome you back and make it up to you!

Thanks for staying with us and for your 5 star review. We appreciate your feedback!

Thank you for your feedback. Our hotel property is currently under renovation so we hope that you come back to enjoy our new look and feel in 2020.

Happy Anniversary! We are so glad you chose us to celebrate your special life moment. We look forward to seeing you again soon.

Thank you for your recent review. We greatly appreciate the feedback.

Hello and thank you for your much appreciated feedback. To provide clarity, the $60 you are referring to is the $30 per person Luxe Club Fee all hotel guests are responsible for. You are correct as it does include the morning breakfast, but it also includes the lunch appetizers, dinner light bites, the open bar that is from 5pm-8pm daily, wifi access, as well as access to our gym facility. There is one elevator in a completely separate tower that is out of service solely because that entire tower is being fully renovated. We apologize if there was an odor that disturbed you and hope this was brought to the staffs attention to remedy. We welcome you to visit us again after the full renovation is complete in the first few months of 2020.

Thank you for your positive review! We hope to see you again soon.

Thank you for your review. If you would like to provide more feedback as to ways we could have improved your stay, please do not hesitate to contact the hotel manager on duty. we are always open to hearing your thoughts.

I am sorry to see you did not have a less than favorable time while at our property. Please contact the hotel MOD as we would love to hear more of your feedback regarding your visit.

Thank you for you positive feedback. We truly appreciate it!

Thank you Kamila for your recent review. We hope to see you again!

Hello Connie, I am sorry to hear that our accommodations were not to your liking. Our boutique property is true to that title. I know our staff will really appreciate your kind words as they make it a point to deliver exceptional service to all who enter our property. We hope that you reconsider and visit once we complete our full room renovation beginning next month.

Hello and thank you for you review. We are glad you enjoyed our amazing location and all the shopping available to our guests.

Thank you for the feedback. We are glad you were able to enjoy our Luxe Club offerings during your stay!

Thank you Tamara, for the very positive feedback. We are glad you enjoyed our establishment and were able to partake in the Luxe Club experience. We look forward to welcoming you back in the future.

We appreciate the time taken to comment on our Luxe Club and the breakfast offerings. We hope to see you again soon.

We appreciate your positive feedback and look forward to seeing again!

Thank you for your review! We greatly appreciate it.

Thank you for your review of your recent stay. We appreciate the feedback.

Hello and thank you for you feedback. I am sorry you experienced this during your stay but we would like to know more info as we stride to make every guest stay a pleasant experience. Please contact the hotel at you convenience. Also, I would like to note that our property will be undergoing room renovations beginning November 4th. We hope you find a time to come see us again once completed!

Thank you for the great review! We hope to see you again.

We are sooooo happy you were able to have a smooth travel even with your limited ability to speak English. Our staff always tries to go above and beyond to accommodate all guests and we are glad you were able to be a part of our Luxe family

Thank you for the positive feedback. It makes us proud to know your family was able to enjoy the many layers of our small property. We hope to have you again in the future.

Thank you for the kind words... We will gladly welcome you on your return visit!

Thank you for the positive review!

I am really sorry your stay was not as enjoyable as it could have been. Just to clarify, the Luxe Club Fee includes quite a few hotel amenities including the gym facilities. True, as a boutique hotel on Rodeo Drive, we do have a modest gym area to provide guests some physical activity during their stay. Also, our partner, Spa on Rodeo, whose physical location is less than a block from our property is our current provider for spa services. With this being said, we are open to a more in depth conversation regarding your stay. Please contact the property as we would love to discuss your feedback.

We appreciate you taking the time to provide your feedback! We hope you are able to experience our property again in the future.

I am sorry you did not have a great experience while staying at our property. I would love to connect with you to get more details about your stay in an effort to find areas of improvement. Please contact our MOD so that we can make sure we covering all areas for the best overall guest experience.

Thank you for your kind words. Our location is so convenient and very walk-able. We look forward to having you stay again!

We are happy you were satisfied with your stay. We will definitely look into Gin as a part of our daily drink offerings. Information regarding the Luxe Club Fee should be visible on the confirmation email as well as the website prior to booking. Please let message us so we know if there was a discrepancy on either of these items so we can be as transparent as possible.

We appreciate your positive feedback!

We are ecstatic to hear you value our hospitality of our Beverly Hills staff. We look forward to welcoming you on your next visit!

Thank you for your kind remarks. We are glad you enjoyed your stay with us and hope that your entire trip was great overall.

Dear Terry, Thank you for staying with us and for taking a moment to share your feedback. We are disappointed to hear about your experience, please rest assured that your comments are being addressed. We are a boutique hotel with cozy rooms, and take pride in our product! The mandatory $30 Luxe Club Fee benefits are the following: - hot breakfast - light lunch - evening appetizers - evening libations - 24 hr non-alcoholic beverages from the lounge - 2 hr complimentary custom bike rental - complimentary Wi-Fi We apologize if it wasn't described to you at the time of arrival, this information can also be found on the key packets and on the room tablets. We hope to have an opportunity to restore your faith in us on a future visit. Kind Regards, Mariya