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Recensioner av Motel 6 Rowland Heights, CA - Los Angeles - Pomona

2 out of 5
Motel 6 Rowland Heights, CA - Los Angeles - Pomona
18970 East Labin Court, Rowland Heights, CA

Recensioner

6,0
10 - Fantastiskt i betyg. 235 av 1000 recensioner" "
8 - Bra i betyg. 200 av 1000 recensioner" "
6 - Okej i betyg. 142 av 1000 recensioner" "
4 - Dåligt i betyg. 148 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 275 av 1000 recensioner" "

6,0/10

Renlighet

6,8/10

Personal och service

5,6/10

Bekvämligheter

5,8/10

Boendets skick och faciliteter

5,4/10

Hållbarhet

Recensioner

6/10 Okej

Allan

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i mars 2019

8/10 Bra

Robert

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Good customer service, good area, cleanliness was a bit rough.
Bodde här 2 nätter i maj 2024

2/10 Väldigt dåligt

melosin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
my family and i trying to check motel close to my grandfather funeral .so me and my kids travel all the way sandiego to get motel close to my grandfather funeral. but when we check in already . we check inside aircon broken, bedbugs, flys on the wall bathroom dirty ni trashcan really disgusting smell so bad im so disapointed. terrible after we check we go back to the cashier and cancel our stay for 2 nights. the front desk said i have to call expedia to cancel it. please dont come here specially if u have kids its not safe.
Bodde här 2 nätter i maj 2024
Svar från Brand Experience Team 21 maj 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okej

Yimin, Suwanee

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
The environment is poor and too much noise even in the late evening.
Bodde här 1 natt i maj 2024
Svar från Nancy Y. 15 maj 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Väldigt dåligt

Luis

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Aaaa neighbor were super loud. Staff did nothing about it
Bodde här 1 natt i april 2024
Svar från Brand Experience Team 6 maj 2024
Hi Luis,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Väldigt dåligt

Maria Lourdes, Sunland

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not a place to stay
Bodde här 3 nätter i april 2024
Svar från Brand Experience Team 6 maj 2024
Hi Maria Lourdes,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Dåligt

JOHN

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Nancy Y. 3 maj 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Väldigt dåligt

Virgilio

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
No T.V No Mini fridge. You have to pay x-tra.that crazy.any other motel 6 that comes standard.
Bodde här 1 natt i april 2024
Svar från Brand Experience Team 23 apr. 2024
Hi Virgilio,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Väldigt dåligt

John

Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Ernest

Everything
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 11 apr. 2024
Hi Ernest,Thank you for the perfect rating!Lilith#Team6

2/10 Väldigt dåligt

Shun-Chao

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Jessica

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Girl at front desk was rude. When we finally checked in and went to the room, the room had a horrible smell. We used the restroom once and second flush wouldn’t flush. There was nasty stains all on the walls, floors and beds. Did not feel safe with so many homeless out front and there was human feces in walk way outside rooms. We walked back to registration and got a refund right away.
Bodde här 2 nätter i mars 2024
Svar från Brand Experience Team 3 apr. 2024
Hi Jessica, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

4/10 Dåligt

Robert

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
When i arrived i was told my room was without TV, i was advised if i decide to take the room...i would get a discount for the inconvenience. However, i haven't been reimbursed.
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 3 apr. 2024
HI Robert, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Väldigt dåligt

Maria

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Nothing.
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 26 mars 2024
Hi Maria,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Dåligt

Elucine

Reste med familj och småbarn
Gillade inte: Boendets skick och faciliteter
Las habitaciones huelen mal, tuvimos que comprar un aromatizante, mucho ruido,.
Bodde här 2 nätter i mars 2024
Svar från Brand Experience Team 26 mars 2024
Hola Elucine,Lamentamos saber que no disfrutó de su estadía con nosotros y le pedimos disculpas por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor, visítenos de nuevo.Maz K.#Team6

2/10 Väldigt dåligt

Talia

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is nothing like the pictures! The rooms smelled horrible, I asked to be changed 3 times and all were smelly. The description is inaccurate because people do smoke in these rooms. Disgusting. Stay away.
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 26 mars 2024
Hi Talia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Bra

Lance

Gillade: Renlighet och personal och service
Reasonable stay but old condition.
Bodde här 2 nätter i mars 2024
Svar från Brand Experience Team 26 mars 2024
Hi Lance, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Väldigt dåligt

Lisa

Gillade inte: Renlighet
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 29 mars 2024
Hi Lisa,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Väldigt dåligt

Willie

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Gabriel

Gillade inte: Personal och service
Ñot a good place
Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 29 mars 2024
Hi Gabriel, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Dåligt

MARIA LEONORA

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I dont thimk it's worth to stay here even for 1 night and the worst thing was, its raining so bad and our 1 night stay made it worst. My daughter said, will not goback there anymore.
Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 29 mars 2024
Hi Maria Leonora,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

4/10 Dåligt

Tony

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 3 nätter i februari 2024
Svar från Brand Experience Team 7 mars 2024
Hi Tony,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okej

Jian

Bodde här 6 nätter i februari 2024

2/10 Väldigt dåligt

jiarun

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Nancy Y. 8 mars 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Väldigt dåligt

Isaac

Gillade inte: Bekvämligheter och boendets skick och faciliteter
It was like they didn’t even clean the room, and it smelt like someone smoked a pack right before I walked in by far worst hotel I’ve stayed in.
Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 29 feb. 2024
Hi Isaac,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Fantastiskt

Jose, La Habra Heights

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Nancy Y. 8 mars 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Dåligt

Ming

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Nancy Y. 8 mars 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Fantastiskt

Alex

Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 23 feb. 2024
Hi Alex,Thank you for the perfect rating!Lilith#Team6

6/10 Okej

Chi

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 23 feb. 2024
Hi ChiThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Fantastiskt

Aaliyah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Fernando

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Vinessa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Johnny at the front desk is awesome and very professional.
Bodde här 1 natt i januari 2024
Svar från Brand Experience Team 6 feb. 2024
Hi Vinessa,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Väldigt dåligt

Vinessa

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
So disappointing. It seems the quality of the service has gone down. You have to beg for clean towel and sheets. After 4pm to get clean ones. I stayed here numerous of times. I went 2 days wth no clean linen They allow the meth heads to get away with there traffic in and out all night. The room next to mine had 8 people staying They took out the community microwave.
Bodde här 1 natt i januari 2024
Svar från Brand Experience Team 30 jan. 2024
Hi Vinessa,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

AZIZ

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
car side mirrors got smashed on parking lot. Not a good neighborhood.
Svar från Brand Experience Team 30 jan. 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Friendly easy but no TV in my room lol
Bodde här 1 natt i januari 2024
Svar från Brand Experience Team 30 jan. 2024
Hi Daniel, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Väldigt dåligt

maria

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The room smelled horrible and staff was completally rude
Bodde här 1 natt i december 2023
Svar från Brand Experience Team 23 jan. 2024
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Väldigt dåligt

Thanh

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Totally Not Acceptable
The room given had trash clean full of trash not sure if it was clean. The mattress was not only old but out of shape, one side was already pushed down. When bringing attention to the front desk, (Latino guy with tattoo on face), he refused to switch us a new room, saying owner will not allow. He said he can do a refund but at that I had no other choice but staying because i was late for my event.
Bodde här 1 natt i januari 2024
Svar från Brand Experience Team 23 jan. 2024
Hi Thanh, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Dåligt

JUNG SHIN

Gillade inte: Renlighet och boendets skick och faciliteter
The fire alarm in the room was removed but not installed. The toilet bowl was not cleaned, it was clogged. The service staff said that they could give some refund because the toilet was not clean, but in fact, no refund was given. Compared with when I lived before, the situation now is not good.
Bodde här 1 natt i december 2023
Svar från Brand Experience Team 16 jan. 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Väldigt dåligt

Viktor

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The worst place I have ever stayed
Bodde här 4 nätter i januari 2024
Svar från Brand Experience Team 16 jan. 2024
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Väldigt dåligt

Pablo

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was really disgusting the room was dirty, the shower had stains on it. There were bad people around, when we arrived the police was there because the recepcionist had a problem with some who wants to stay there. After we saw the room we asked for our refund and start looking for another place. I am still waiting for my refund. They told me it would take 3-5 days, hope to get it tomorrow.
Bodde här 2 nätter i december 2023
Svar från Brand Experience Team 16 jan. 2024
Hi Pablo, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Väldigt dåligt

Mohammad, Surrey

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
We were unaware of the property's awful condition when we booked; partly our fault for not researching enough. We booked two rooms through Expedia and both of them were at the ground floor. One of the rooms was not even prepared; the sheets were dirty, the room hadn't been cleaned after the last guest, and there was a bad smell with water on the floor. Additionally, there were homeless people loitering in front of the door. The other room was in an okay-ish condition. The beds were made and relatively more livable. Perhaps this is why it was one of the cheapest options, but compared to other places we've stayed, this experience was unexpected. We booked online based on a 3.4 rating on Google, taking a chance, but we've stayed in many different hotels/motels and never encountered such conditions before. Feeling unsafe with my wife and kids, we decided to leave. I'll give a 3-star rating for the front office guy who promptly refunded the full amount without hesitation. Perhaps if you're alone, on a budget, and need a place for the night, you could consider this location. However, I would strongly advise visiting the place before booking, if possible, and considering the upper-level rooms.
Bodde här 4 nätter i december 2023
Svar från Brand Experience Team 9 jan. 2024
Hi Mohammad,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Dåligt

Joshua

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Upon arrival, I was disappointed to find that the black mole in the shower room was not available until an hour and a half after the designated check-in time. This delay inconvenienced my plans and set a negative tone for the rest of my stay. Furthermore, I overheard other occupants complaining about broken TVs during my time at the hotel. This not only raises concerns about the maintenance of your facilities but also reflects poorly on the overall guest experience. Adding to my disappointment, the thin walls in the rooms allowed me to hear intimate activities from neighboring rooms. This lack of privacy is unacceptable, especially for a place that may be frequented by families with children. The walls were so thin that it created an uncomfortable atmosphere, making it unsuitable for a family-friendly stay. Lastly, the size of the rooms was notably cramped, with one of the beds positioned uncomfortably close to the air conditioning unit. This arrangement not only compromised the comfort of the room but also raised concerns about the safety and well-being of guests. I believe these issues significantly impacted the quality of my stay and fall below the standards I expected from this establishment.
Bodde här 1 natt i december 2023
Svar från Brand Experience Team 9 jan. 2024
Hi JoshuaThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Väldigt dåligt

Alex

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
These people are crooks. Laptops,paperwork for trust hearing was taken. Person working was very uncoperative,was told to get my $$ back from Expedia. Too many things went wrong to explain. Manager was to be in @11,1115 I went there to be told mgr. was not coming in and would call me. Has not happened. As far as I can tell hotel employees are involved.
Bodde här 1 natt i december 2023
Svar från Brand Experience Team 9 jan. 2024
Hi Alex,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

4/10 Dåligt

Stephen

Gillade: Renlighet
Gillade inte: Personal och service
Prostitutes knocking on my door all hours of the night. On check-in we specifically asked about the night time noises, etc. and we were told it was quiet without annoyances. Talk about an understatement. Complaining did not work. As a matter of fact, I was asked to leave.
Bodde här 14 nätter i december 2023
Svar från Brand Experience Team 2 jan. 2024
Hi Stephen, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Väldigt dåligt

crystal

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Employees are not working but hanging out
Bodde här 2 nätter i december 2023
Svar från Brand Experience Team 2 jan. 2024
Hi Crystal, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Väldigt dåligt

Zugely

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

6/10 Okej

Brenda

Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

changjian

Gillade inte: Renlighet och boendets skick och faciliteter
Bad bugs
Bodde här 1 natt i december 2023
Svar från Brand Experience Team 23 dec. 2023
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Bra

Jesus

Bodde här 1 natt i december 2023