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Recensioner av Sonesta ES Suites Chatsworth

3 out of 5
Sonesta ES Suites Chatsworth
21902 Lassen St, Chatsworth, CA

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 556 av 951 recensioner" "
8 - Bra i betyg. 267 av 951 recensioner" "
6 - Okej i betyg. 61 av 951 recensioner" "
4 - Dåligt i betyg. 29 av 951 recensioner" "
2 - Väldigt dåligt i betyg. 38 av 951 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

6/10 Okej

Bruce, Gotham

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Okej, men inte mer.
Hotellet i sig var helt okej, fräscha rum och badrum. Däremot var frukostbuffén ingen höjdare, väldigt lite att välja på och samma sak varje dag. Dessutom kunde det vara utplockat redan 45 minuter innan buffén skulle stänga utan att det fylldes på. Efter några dagar åt vi frukost på annat håll. En dag när vi kom tillbaka till hotellet sent på kvällen stod våran dörr olåst efter att städaren varit där och städat på dagen. Ren tur att inte alla våra saker var borta och när jag meddelade detta i receptionen brydde de sig inte speciellt.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell. Mycket nöjd med vistelsen. Det enda vi har att klaga på är läget - lite för långt till nöjesplatser

10/10 Fantastiskt

Ara

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 1 maj 2024
Ara, it's wonderful to see your perfect score! We're thrilled you enjoyed your stay at Sonesta ES Suites Chatsworth. We hope to welcome you back soon for another great experience.

2/10 Väldigt dåligt

Jose

Reste med sin partner
Gillade: Bekvämligheter
Well staying here me and my partner were asleep and we were woken up abruptly by maintenance coming in the front door, no knock no courtesy phone call, after telling maintenance that we were there he still asked if he could come in that it would be quick. I called to asked the front desk if this was a standard procedure. They apologized and said they would speak with maintenance supervisor, unfortunately after that we just felt uncomfortable and uneasy about our stay.
Bodde här 2 nätter i april 2024
Svar från Customer Service 30 apr. 2024
Jose, we regret to hear about the unexpected intrusion you encountered. It's certainly not reflective of the experience we aim to provide. We understand the discomfort and restlessness this incident may have caused. Please know we have taken this feedback to heart and will use it to refine our procedures. We trust your next stay will exceed expectations.

10/10 Fantastiskt

Leo, North Hills

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My kids likes the heated pool. Staff are friendly and accommodating especially the front desk Mr Gerry! We feel safe and relaxed during our entire stay at Sonesta.
Bodde här 4 nätter i april 2024
Svar från Customer Service 29 apr. 2024
Leo, it's rewarding to know that both you and your children enjoyed your stay at Sonesta ES Suites Chatsworth. We're glad you appreciated our heated pool and that our welcoming team members, including Mr. Gerry at the front desk, made your stay comfortable. Your sense of safety and relaxation is of utmost importance to us. We look forward to welcoming you back for another enjoyable stay soon.

10/10 Fantastiskt

Elena

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Will say again
Bodde här 4 nätter i april 2024
Svar från Customer Service 26 apr. 2024
Elena, thank you for choosing Sonesta ES Suites Chatsworth for your stay and for your succinct yet impactful feedback. We are thrilled to discover that your recent stay left you looking forward to another visit. Our goal is to make every guest experience as pleasant and comfortable as possible, and we appreciate your affirmation. Looking forward to having you as our guest again in the future.

10/10 Fantastiskt

Mary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cleanliness
Bodde här 1 natt i april 2024
Svar från Customer Service 21 apr. 2024
Thank you for the perfect rating, Mary!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Chatsworth. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Bra

Edgar

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Bodde här 2 nätter i april 2024
Svar från Customer Service 16 apr. 2024
Edgar, it's wonderful to hear that you appreciated the tidiness of Sonesta ES Suites Chatsworth. Cleanliness is indeed a priority for us. Thank you for choosing our hotel and for your succinct review. We're excited to have you with us again in the future.

8/10 Bra

Edgar

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We liked that had a stove and a full size fridge. It would be nice if they had a few rooms with in door hot tubs
Bodde här 1 natt i april 2024
Svar från Customer Service 16 apr. 2024
Edgar, it's great to hear that you enjoyed Sonesta ES Suites Chatsworth's in-room amenities including the stove and full-size fridge. We value your suggestion about indoor hot tubs and will certainly consider it for future enhancements. We hope to welcome you again soon for an even better stay.

10/10 Fantastiskt

Leo, North Hills

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff -Gerry is friendly and accommodating, house keeping is also fast by giving extra bedding. A lady from the office offers my kids with crayons and drawing stuff during our check in. The place is very homey with friendly staff. My family feels secured during our stay and my kids loves the heated pool!
Bodde här 2 nätter i april 2024
Svar från Customer Service 15 apr. 2024
Leo, thank you for sharing such a wonderful experience at Sonesta ES Suites Chatsworth. We're thrilled to hear that the warmth and accommodation shown by Gerry and our other team members contributed positively to your family's stay. It's delightful to know your kids loved the heated pool and that our attention to security detail made you feel at home. Your feedback is truly appreciated, and we look forward to welcoming you and your family back soon.

10/10 Fantastiskt

Olga

Gillade: Personal och service och boendets skick och faciliteter
Good for travelers with large groups.
Bodde här 3 nätter i mars 2024
Svar från Customer Service 12 apr. 2024
Olga, it's uplifting to hear that Sonesta ES Suites Chatsworth was able to accommodate your large group well. We are always eager to cater to group travels, ensuring everyone has a comfortable stay. We hope your group's experience with us has left long-lasting positive memories.

10/10 Fantastiskt

Julia

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very kind, even when I had questions over the phone prior to my stay. Clean room. So nice they had 2 bedrooms in one room. So convenient for my family. Everything worked well. Thank you!
Bodde här 1 natt i april 2024
Svar från Customer Service 10 apr. 2024
Julia, it's wonderful to hear you enjoyed your stay at Sonesta ES Suites Chatsworth. We're glad you found our team members to be kind and helpful, and that the cleanliness and layout of the room met your family's needs. Your feedback is appreciated and we look forward to welcoming you back soon!

10/10 Fantastiskt

Mary

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have been here for two weeks. I haven't ever been made to feel this comfortable in a hotel stay before. The staff maintains a well above average disposition on hospitality. The cleaning assistants, and staff are available to help facilitate your comfort 24 hours a day. And they do it with a smile.
Bodde här 7 nätter i mars 2024
Svar från Customer Service 8 apr. 2024
Mary, it's a joy to know that your stay at Sonesta ES Suites Chatsworth was so comfortable. Our team members are indeed dedicated to ensuring guest satisfaction around the clock with a welcoming smile. We're grateful for your acknowledgment of their hard work. We hope to have the pleasure of welcoming you back during your future travels.

10/10 Fantastiskt

BARBARA, Fullerton

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property and grounds is nice. Suites are comfortable and more than sufficient. Staff was welcoming and friendly.
Bodde här 1 natt i april 2024
Svar från Customer Service 7 apr. 2024
BARBARA, thank you for sharing your wonderful experience at Sonesta ES Suites Chatsworth. We're delighted to know how much you appreciated the comfort of our suites and the pleasantness of our environment. It's also wonderful to hear that our dedicated team members provided welcoming and friendly service. We are looking forward to your next stay with us!

10/10 Fantastiskt

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really nice quiet place. Did have a slight musty smell
Bodde här 3 nätter i mars 2024
Svar från Customer Service 5 apr. 2024
Christopher, it's fantastic to hear that you appreciated the calm atmosphere at Sonesta ES Suites Chatsworth. We're always working to improve guest experiences and will take note of your feedback about the slight odor to ensure a more delightful stay in future. Thanks for choosing our hotel, and we hope to see you again soon.

10/10 Fantastiskt

Erik

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i mars 2024
Svar från Customer Service 6 apr. 2024
Thank you for the great rating, Erik!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Chatsworth! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Fantastiskt

iiyshaa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a really nice hotel. Great place to stay with the family. Quality customer service. Highly recommend.
Bodde här 1 natt i mars 2024
Svar från Customer Service 1 apr. 2024
iiyshaa, thank you for the wonderful review. We're delighted to hear that you and your family enjoyed staying at Sonesta ES Suites Chatsworth. It's great to hear you appreciated the quality service from our team members. We appreciate your high recommendation and look forward to welcome you back in the future.

10/10 Fantastiskt

Mary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay here has topped any place else. To include the Bahamas
Bodde här 7 nätter i mars 2024
Svar från Customer Service 1 apr. 2024
Mary, we are thrilled to know that your stay at Sonesta ES Suites Chatsworth exceeded your expectations and left such a memorable impression. Your words of praise truly motivate us to continually provide unforgettable experiences for our guests. We eagerly await your next visit.

10/10 Fantastiskt

Darcel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Na
Bodde här 2 nätter i februari 2024
Svar från Customer Service 1 apr. 2024
Darcel, it's a delight to see your perfect score review! We're thrilled that your stay at Sonesta ES Suites Chatsworth lived up to your expectations. It would be a pleasure to welcome you back in the future. Enjoy your day!

10/10 Fantastiskt

Joni

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The facility was clean and the staff was very nice. The breakfast was just ok. I would book here again
Bodde här 3 nätter i mars 2024
Svar från Customer Service 31 mars 2024
Joni, we're thrilled to hear that you appreciated the cleanliness of Sonesta ES Suites Chatsworth and the friendliness of our team members. We're always striving to improve our breakfast offerings and appreciate your feedback. It's fantastic to know that your experience has led to you considering future booking with us. Thank you for your review!

10/10 Fantastiskt

Amandeep

Gillade: Renlighet, personal och service och boendets skick och faciliteter
1111
Bodde här 1 natt i mars 2024
Svar från Customer Service 31 mars 2024
Amandeep, thank you for sharing your experience. At Sonesta ES Suites Chatsworth, customer satisfaction is our utmost priority. We are delighted you enjoyed your stay and look forward to having you again soon.

10/10 Fantastiskt

Joycelyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely rooms enjoyed staying with you
Bodde här 3 nätter i mars 2024
Svar från Customer Service 28 mars 2024
Joycelyn, the Sonesta ES Suites Chatsworth team is thrilled to hear you enjoyed your stay and found the rooms to your liking. It was a pleasure having you as our guest and we can't wait to welcome you back again in the future.

10/10 Fantastiskt

Sandra

Gillade: Renlighet och personal och service
Wonderful Breakfast
Bodde här 2 nätter i mars 2024
Svar från Customer Service 25 mars 2024
Sandra, it's delightful to know that you enjoyed your breakfast at Sonesta ES Suites Chatsworth. We truly appreciate your feedback and can't wait to welcome you back for another fantastic morning meal!

10/10 Fantastiskt

James d.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i mars 2024
Svar från Customer Service 24 mars 2024
James d., thank you for your review. It's wonderful to hear you enjoyed your stay at Sonesta ES Suites Chatsworth. We aim to create a comfortable and welcoming atmosphere, so your feedback is greatly appreciated. We're looking forward to welcoming you back during your next visit.

10/10 Fantastiskt

Lorenn

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was in a great location to where I need to be I will be staying here again in the near future
Bodde här 2 nätter i mars 2024
Svar från Customer Service 20 mars 2024
Lorenn, it's wonderful to hear that you found our location convenient for your needs. We at Sonesta ES Suites Chatsworth are delighted you're planning to return and we can't wait to welcome you back in the near future. Safe travels until then!

10/10 Fantastiskt

Cathy

Reste med familjen
Gillade: Bekvämligheter
The staff were very friendly and accommodating. They were the best thing about our stay at Sonesta ES Suites.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 18 mars 2024
Cathy, it's delightful to read about your positive experience at Sonesta ES Suites Chatsworth. We're thrilled our team members were able to enhance your stay with their friendliness and accommodating nature. We look forward to welcoming you back in the future for another exceptional visit.

2/10 Väldigt dåligt

PRITIKA

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
There is no elevator to take your luggage . secondly the hotel is pretty old , microwave , fridge stove were not in good working condition . Bathroom door wouldn’t close . Staff were polite and nice though .
Bodde här 2 nätter i mars 2024
Svar från Customer Service 17 mars 2024
Pritika, we regret to read about the inconveniences you faced during your stay, particularly concerns regarding amenities and the condition of the suite. It's good to know our polite team members gathered some positive remarks from you. Rest assured we are continuously working on improvements for a superior guest experience in the future.

6/10 Okej

Edith

Affärsresenär
Gillade: Renlighet och personal och service
TVs need to be upgraded as soon as possible
Bodde här 1 natt i mars 2024
Svar från Customer Service 15 mars 2024
Edith, thank you for sharing your feedback. We appreciate your suggestion regarding the televisions, your input assists us in identifying areas for improvement. Please know that we are working on the replacement of these items and anticipate it to be completed by the end of this year. We hope to welcome you again in the future with upgraded amenities.

10/10 Fantastiskt

Mauro

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i mars 2024
Svar från Customer Service 10 mars 2024
Mauro, it's wonderful to hear that you had a great experience at Sonesta ES Suites Chatsworth. Your satisfaction and enjoyment are the best reward for our team's hard work. We appreciate your feedback and we're looking forward to welcoming you back in the near future.

2/10 Väldigt dåligt

Louis, Palmdale

Affärsresenär
I will not ever stay here again nor would i recommend anyone does. They want to nickel and fine you with a $5 hidden pathing fee, the room was 65 degrees Cheap Terrible
Bodde här 1 natt i mars 2024
Svar från Customer Service 8 mars 2024
Louis, it's regrettable to hear about your recent experience. We assure you that transparency about any potential additional expenses, including parking, is a priority. We also regret to learn that your room's temperature and quality did not meet your expectations. We take your comments to heart, and we'll ensure our team members are working persistently to provide an excellent experience for all guests. Thank you for your feedback, it helps us to improve.

8/10 Bra

maghsoud

Gillade: Personal och service och boendets skick och faciliteter
Friendly staff ,and safety
Bodde här 4 nätter i mars 2024
Svar från Customer Service 8 mars 2024
Maghsoud, it's fantastic to hear that you appreciated the warm interactions with our team members at Sonesta ES Suites Chatsworth and felt safe during your stay. We strive to provide a secure and welcoming environment for all our guests. We hope to see you again in the near future for another enjoyable experience.

8/10 Bra

John, Northridge

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Customer Service 6 mars 2024
John, thank you for your rating of Sonesta ES Suites Chatsworth. We appreciate your feedback and are pleased to know you had a satisfying stay. We hope to welcome you back in the future.

2/10 Väldigt dåligt

Breann

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We’re treated very unfairly and they could have accommodated us, they kicked us out now we’re paying over 400 for 3 nights elsewhere and they don’t care, they care about there profit and how much they make, we got blamed for things that were out of my control they had homeless people yelling and sounded like shouting, but we got blamed and labeled fighting people. Well I really think it’s quite petty that they won’t ever let us stay there again…
Bodde här 2 nätter i februari 2024
Svar från Customer Service 1 mars 2024
Breann, guest comfort and satisfaction are at the forefront of what we aim to achieve, and it's disheartening if this was not reflected during your stay. We'd like to assure you that our choice is always made with respect to maintaining a secure and pleasant environment for all guests. We regret any miscommunication conveyed and wish you success in finding suitable accommodation in the future.

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Peaceful, Quiet and a good breakfast.
Bodde här 4 nätter i februari 2024
Svar från Customer Service 29 feb. 2024
Michelle, thank you for sharing your experience at Sonesta ES Suites Chatsworth. We are thrilled to hear you enjoyed the tranquility of our establishment and appreciated our delicious breakfast offerings. We look forward to the opportunity to serve you again in the near future.

8/10 Bra

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Customer Service 29 feb. 2024
Jennifer, thank you for your rating! We're thrilled to know you enjoyed your experience at Sonesta ES Suites Chatsworth. We hope to see you again soon for another pleasant stay.

10/10 Fantastiskt

Joseph, Sunnyside

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The suite is spacious and comfortable, with everything you need for an extended stay
Bodde här 7 nätter i februari 2024
Svar från Customer Service 22 feb. 2024
Joseph, it's wonderful to hear that you found the suite at Sonesta ES Suites Chatsworth to be roomy and inviting, with all the necessities for a lengthy visit. We genuinely appreciate your feedback and we're elated that your stay was comfortable. We hope to host you again in the future for another great experience!

2/10 Väldigt dåligt

Gilberto

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Now is a parking charge can believe it I stayed before and was not parking charge before is wrong
Bodde här 1 natt i februari 2024
Svar från Customer Service 20 feb. 2024
Gilberto, we appreciate you taking the time to provide feedback. It seems there was some surprise regarding the parking fees. We strive for transparency in our communications about all charges, and we regret if there was any misunderstanding. Our policies evolve to reflect the needs of our guests and the business, and we hope this alteration doesn't deter you from returning in the future.

10/10 Fantastiskt

Elena

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would say again
Bodde här 2 nätter i februari 2024
Svar från Customer Service 12 feb. 2024
Elena, thank you for choosing Sonesta ES Suites Chatsworth for your stay. We're thrilled you enjoyed your experience and we appreciate your willingness to stay with us again in the future. Looking forward to welcoming you back soon.

8/10 Bra

Melvin

Super clean rooms and neighborhood is nice
Bodde här 1 natt i januari 2024
Svar från Customer Service 1 feb. 2024
Melvin, thank you for sharing your experience at Sonesta ES Suites Chatsworth. We're pleased to know you appreciated the cleanliness of our rooms and the appealing surroundings. It's wonderful to hear when our guests have enjoyed their stay with us. We hope to welcome you back when your travels bring you back this way.

4/10 Dåligt

Anita

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Customer Service 29 jan. 2024
Anita, it's disappointing to hear you rated your stay as less than perfect. We appreciate feedback as it allows us to make improvements where necessary. We hope you'll give us another chance to provide a better experience.

10/10 Fantastiskt

Kristina Maria

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The customer service was great, and they helped us have a smooth check in. Their pet friendly rooms are affordable, and the pet area was small but close by which made it easy for us to walk our dog.
Bodde här 1 natt i december 2023
Svar från Customer Service 26 jan. 2024
Kristina, it's wonderful to see that you had a smooth check-in experience at Sonesta ES Suites Chatsworth, and that our team was able to provide great customer service. We're also glad you found our pet-friendly rooms affordable and convenient for walks with your furry friend! We look forward to welcoming you back in the future.

10/10 Fantastiskt

Claudia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 23 jan. 2024
Thank you for the perfect rating, Claudia!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Chatsworth. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Fantastiskt

Frank

Gillade: Bekvämligheter
Krista was not only extremely kind, warm and welcoming at check-in, as she continually displayed a very exceptional attitude with each and every subsequent interaction we shared. The other Christa was also very nice and seemed to do her best to accommodate my requests. I will definitely stay there again.
Bodde här 3 nätter i januari 2024
Svar från Customer Service 18 jan. 2024
Frank, it's lovely to hear that you had such a great experience at Sonesta ES Suites Chatsworth. We're delighted that the extraordinary service provided by Krista and Christa resonated with you, and that they were able to accommodate your requests. We certainly look forward to welcoming you back in the future.

10/10 Fantastiskt

Jordan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Flight arrived very late and it was nice to have a smooth checkin after a long day
Bodde här 1 natt i januari 2024
Svar från Customer Service 16 jan. 2024
Jordan, it's great to hear that your check-in experience at Sonesta ES Suites Chatsworth was seamless and enjoyable after a long day of travel. It's always our goal to ensure the start of your stay is stress-free. We hope the remainder of your stay was just as pleasant and we look forward to welcoming you back in the future.

8/10 Bra

mike

Reste med familjen, Reste med husdjur
The staff was friendly and welcoming. The room was well equipped and clean. The room is due for new furniture. I found the sofa worn and the carpet is showing its age. All said I would stay there agai.
Bodde här 2 nätter i januari 2024
Svar från Customer Service 13 jan. 2024
Mike, it's wonderful to hear that you found the team at Sonesta ES Suites Chatsworth friendly and welcoming, and that you appreciated the clean, well-equipped room. Thank you for your observations regarding areas of potential enhancement; your feedback is valuable for continuous improvement. We're delighted you'd consider returning and look forward to welcoming you back in the future.

10/10 Fantastiskt

Kim Shree, San Francisco

Reste med familj och småbarn, Reste med familjen
Gillade: Boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Customer Service 13 jan. 2024
Thank you for the great rating, Kim!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Chatsworth! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Bra

Erin

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Pretty good
Nice room big enough for a family with two parents and three teenagers. Front desk staff was very friendly. Our refrigerator was making some crazy noises at 2am though and the fold out bed has no blankets or sheets. We were able to get that from the front desk but kind of a hassle after a long day.
Bodde här 2 nätter i december 2023
Svar från Customer Service 2 jan. 2024
Erin, it's great to hear that the Sonesta ES Suites Chatsworth provided ample space for your family and that you found our front desk team members to be very friendly. Regarding the noisy refrigerator and lacking bedding for the fold out bed, we appreciate your understanding in dealing with this after your long day. We are continually striving to improve the convenience of our services, and your feedback assists in this. We hope to welcome you back again for a hopefully smoother stay.

10/10 Fantastiskt

Harumi Ando

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Bodde här 7 nätter i december 2023
Svar från Customer Service 31 dec. 2023
Thanks for the amazing rating, Harumi!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites Chatsworth!

2/10 Väldigt dåligt

Maura

Bodde här 1 natt i december 2023
Svar från Customer Service 27 dec. 2023
Maura, it seems you had an experience that didn't meet expectations. Your feedback is important to us and we would value the opportunity to understand more about your stay. Please feel comfortable to reach out and share your thoughts so we can strive for improvement.

6/10 Okej

Renee

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Average 3 star hotel in my opinion. Staff wasn’t very friendly at check in on the 23rd 4pm but the staff maintaining the breakfast buffet the next day were efficient and very helpful! We stayed in a two bedroom suite which was perfect for our family of 5. Room was clean and the beds were surprisingly very comfortable. Note that there is no elevator so if you have young children or a lot of bags you may need to consider requesting a specific floor (there are 3 I believe). Breakfast wasn’t bad. They could use a bagel machine or an upgraded toaster because it took so long to toast anything but overall can’t complain because it’s free. I may stay again but only because it’s convenient and one of the only two bedroom suite options in the area.
Bodde här 1 natt i december 2023
Svar från Customer Service 26 dec. 2023
Renee, it seems like your stay provided you with an array of experiences. We're glad you found our two-bedroom suite satisfactorily clean, and that the comfort of the beds surpassed your expectations. However, we apologize if you encountered inconvenience concerning the check-in and the absence of an elevator. Hearing that our breakfast team provided efficient service is uplifting. We're considering how to improve our breakfast offerings, and your comments about the toaster are beneficial. Understanding that you might return due to convenience, we strive to impress you more with every visit and make it your preference not only because of convenience but also the service and comfort we provide.