Exteriör

Recensioner av SpringHill Suites by Marriott Pasadena Arcadia

3 out of 5

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 350 av 706 recensioner" "
8 - Bra i betyg. 210 av 706 recensioner" "
6 - Okej i betyg. 64 av 706 recensioner" "
4 - Dåligt i betyg. 45 av 706 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 706 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

CARLOS

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything around us
Bodde här 1 natt i april 2024
Svar från Springhill Suites Arcadia Team 25 apr. 2024
We appreciate your kind words, and it was wonderful to have you as a guest. Our hope is that your travels bring you back to the area so we can welcome you back!

10/10 Fantastiskt

Maureen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Springhill Suites Arcadia Team 16 apr. 2024
We're thrilled to hear you enjoyed your stay and can't wait to welcome you back!

10/10 Fantastiskt

Jorge

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Safe area
Bodde här 3 nätter i april 2024
Svar från Springhill Suites Arcadia Team 11 apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Fantastiskt

Rocio

Bodde här 1 natt i april 2024
Svar från Springhill Suites Arcadia Staff 29 apr. 2024
Dear Rocio,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Wesley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Springhill Suites Arcadia Team 8 apr. 2024
Thank you for the wonderful review, we hope to see you again soon!

10/10 Fantastiskt

TANYA ELIZABETH

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was a nice experience
Bodde här 2 nätter i april 2024
Svar från Springhill Suites Team 5 apr. 2024
thank you so much for the great review and we can't wait for your next visit to the area!

10/10 Fantastiskt

Nora

Gillade: Renlighet
This hotel is very, very nice and very clean !! The staff does not bother you at check out time demanding you leave nor do they bother you at all during your stay, for that matter. Check in is very simple, no extra deposit surprises. They do require a credit ir debit card on file , but just for your own needs, like if you want something from their store, like snacks or drinks. Free breakfast with a nice dining area
Bodde här 1 natt i mars 2024
Svar från Springhill Suites Staff 29 mars 2024
Dear Nora,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Väldigt dåligt

George

Bad hotel
Bodde här 1 natt i mars 2024
Svar från Springhill Suites Team 15 mars 2024
Thank you for taking the time to let us know about your experience while staying with us. Your stay experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as yours from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bra

Melvin

Bodde här 1 natt i mars 2024
Svar från Springhill Suites Arcadia Team 26 mars 2024
On behalf of the team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Bra

Stephanie

Bodde här 1 natt i januari 2024
Svar från springhill front desk 25 mars 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Dåligt

Fan

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 3 nätter i februari 2024
Svar från Springhill Suites Arcadia Team 15 mars 2024
Thank you for taking the time to let us know about your experience while staying with us. Your stay experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as yours from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fantastiskt

Maxine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Springhill Suites Team 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Fantastiskt

Kumari

Gillade: Bekvämligheter
Very Cozy will be back
Bodde här 1 natt i februari 2024
Svar från SpringHill Suites Team 15 mars 2024
We are thrilled to hear you enjoyed your stay and can't wait for your next visit!

8/10 Bra

Doug

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Arcadia Team 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Fantastiskt

jennifer

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelente servicio! Desayuno poco variado pero bien para el precio!
Bodde här 6 nätter i januari 2024
Svar från Springhill Suites Arcadia Team 15 mars 2024
¡Apreciamos sus comentarios y estamos ansiosos por su próxima visita al área!

8/10 Bra

Gary

Gillade: Personal och service
Bodde här 1 natt i januari 2024
Svar från Springhill Suites Arcadia/Pasadena Team 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Fantastiskt

Ryan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good place to stay
Nice hotel. Breakfast was a good mix of food and included. Free parking. Large room with comfortable bed. I don't come this way often but would recommend people stay here.
Bodde här 1 natt i januari 2024
Svar från Nicholette Abril 30 jan. 2024
Dear Valued Guest, We are happy to hear that you enjoyed your stay with us as we continue to grow and provide the best service. Great to hear that we can accommodate you with the free parking, breakfast and spacious hotel rooms. We can't wait to have you back in the area. We hope to see you again.

8/10 Bra

Joshua

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i januari 2024
Svar från Springhill Suites Arcadia/ Pasadena Team 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Fantastiskt

Ashley

Bodde här 2 nätter i januari 2024
Svar från Nicholette Abril 30 jan. 2024
Dear Valued Guest,We are happy to hear that you enjoyed your stay with us as we continue to grow and work towards providing the highest quality of service to all our guests. Happy to hear that you enjoyed your stay with us we look forward to welcoming you back

10/10 Fantastiskt

Leslie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All around good stay
Hotel was clean safe quiet and very comfortable
Bodde här 3 nätter i januari 2024
Svar från Nicholette Abril 30 jan. 2024
Dear Valued Guest,We are happy to hear that you enjoyed your stay with us as we continue to grow and provide the best service. Its great to hear that you felt safe and comfortable with us. We look forward to welcoming you back when in the area.

8/10 Bra

Gary

Bodde här 3 nätter i januari 2024
Svar från Nicholette Abril 30 jan. 2024
Dear Valued Guest,We are happy to hear that you enjoyed your stay with us, we look forward to continue to making improvements in our service to ensure guest satisfaction throughout the property. We thank you for reaching out and we hope to be able to welcome you back again when in the Arcadia area.

10/10 Fantastiskt

quy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very clean and best part pet friendly
Bodde här 1 natt i januari 2024
Svar från Nicholette Abril 25 jan. 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your stay with us. We are hap to hear that you enjoyed your stay with us and we look forward to having you back again.

10/10 Fantastiskt

Jill

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Choice for a Group
Booked 5 of my reps in your King rooms - all of them reported that they enjoyed their rooms and had a great stay.
Bodde här 2 nätter i januari 2024
Svar från Nicholette Abril 25 jan. 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your stay with us. We are hap to hear that you enjoyed your stay with us and we look forward to having you back again. Don't hesitate to reach out to our hotel directly for better group rates.

10/10 Fantastiskt

Priscilla

Bodde här 1 natt i januari 2024
Svar från Nicholette Abril 25 jan. 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your stay with us. We are hap to hear that you enjoyed your stay with us and we look forward to having you back again.

10/10 Fantastiskt

Jean, Concord

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Nicholette Abril 23 jan. 2024
Dear Valued Guest, I want to thank you for reaching out and providing us with feedback on your stay with us as we continue to grow and provide the highest quality of service. We are happy to hear that you enjoyed your stay based on the score given. I will share the following with the team to ensure they keep up the good work! Thank you for staying with us we look forward to having you back

8/10 Bra

evelyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
other than the construction noise all night long, that kept us sleep disturbed, the place would have been excellent!
Bodde här 2 nätter i januari 2024
Svar från Kim 19 jan. 2024
Dear Valued Guest,I am sorry to hear that this was your experience having to deal with construction. My hopes are that next time you stay with us this will not be the case. Thank you for choosing Springhill Suites Arcadia!

10/10 Fantastiskt

Carlos, Moorpark

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay. Would come again. Staff was very helpful.
Bodde här 1 natt i januari 2024
Svar från Kim 19 jan. 2024
Dear Valued Guest,We are elated to hear that you enjoyed your stay with us. Please come visit us again when you're in the area. Have a great day!

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Needs some care
Bodde här 2 nätter i januari 2024
Svar från Kim 13 jan. 2024
Dear Valued Guest,Thank you for taking the time to score our hospitality during your stay, this will help us improve on where we fell short. We hope you choose to stay with us next time you're in the area. Have a great day!

10/10 Fantastiskt

Sherry

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice location
Bodde här 3 nätter i december 2023
Svar från Nicholette Abril 10 jan. 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your stay with us! The score reflects a perfect 10 and the team will continue to keep up the good work as they are always reaching to go above and beyond to help everyone. We look forward to welcoming you back!

10/10 Fantastiskt

Melina

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Nicholette Abril 10 jan. 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your stay with us! The score reflects a perfect 10 and the team will continue to keep up the good work as they are always reaching to go above and beyond to help everyone. We look forward to welcoming you back!

6/10 Okej

Humberto

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excessive noise
My stay was ruined because they gave me a room right next to the railroad tracks, and the commuter train was passing by almost 24 hours a day every 10 minutes. Also, the elevator was right next-door and then on top of it. I guess there was a restaurant nearby that had loud music.
Bodde här 2 nätter i januari 2024
Svar från Nicholette Abril 10 jan. 2024
Dear Valued Guest,I sincerely apologize for the inconvenience caused to you during your stay. I understand that this affected your stay, however we would of been more than happy to assist you in accommodating you with another room. Our staff is always here to help. We hope that we are able to provide you with a better stay if you decided to stay again with us in the future.

8/10 Bra

Zeylord

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The sound of the hot water running through the pipes was a little loud. A wastebasket was placed in the hallway in the morning to catch drops of water from a leaking pipe. Breakfast was ok. Did see some homeless people loitering around the area near the swimming pool. Sadly this is a common problem in southern CA.
Bodde här 2 nätter i december 2023
Svar från Nicholette Abril 10 jan. 2024
Dear Valued Guest,I sincerely apologize for the inconvenience caused to you during your stay. I understand that you were not satisfied with the accommodations we had to provide, and the team and I will work in order to make changes to our amenities and services. We look forward to making these changes in order to get our returning guests to the area. Thank you for addressing your concerns.

10/10 Fantastiskt

Vane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Springhill Suites Pasadena/Arcadia Team 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Nicholette Abril 10 jan. 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your stay with us! The score reflects a perfect 10 and the team will continue to keep up the good work as they are always reaching to go above and beyond to help everyone. We look forward to welcoming you back!

10/10 Fantastiskt

Ethan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean, convenient and comfortable
Bodde här 3 nätter i december 2023
Svar från Kim 7 jan. 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. This is the service we strive to provide; we hope that you will stay with us again next time you are in the area. Happy New Year!

10/10 Fantastiskt

Georggina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i december 2023
Svar från Kim 31 dec. 2023
Dear Valued Guest,Thank you for taking the time to leave a positive score. We appreciate your feedback. Please let us know if there is anything we can do better next time, as this helps us deliver the best customer service possible. Happy New Year!

10/10 Fantastiskt

Luis

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 13 nätter i december 2023
Svar från Kim 27 dec. 2023
Dear Valued Guest,Thank you for taking the time to leave us an exceptional score. We appreciate your feedback and are glad you enjoyed your stay! Happy Holidays from the Springhill Suites Arcadia team :)

10/10 Fantastiskt

Angel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked tv with internet access
Bodde här 2 nätter i december 2023
Svar från Springhill Suites Arcadia/Pasadena Team 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Service and Night Desk Agenr = Awesome
Eric was great. Completely understood and cared about the event involved with my family. Resolved my room issue and enjoyed my stay.
Bodde här 1 natt i december 2023
Svar från Kim 22 dec. 2023
Dear Valued Guest,Thank you for taking the time to give us positive feedback. This type of review encourages the front desk to continue being great! We hope to have you back in the near future, thank you for being our guest.

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i november 2023
Svar från Kim 19 dec. 2023
Dear Valued Guest,Thank you for taking the time to leave us a positive score. This is the service we strive to deliver! We thank you for being our guest and hope to see you again in the future.

4/10 Dåligt

stephen

4 people in room, only 1 face towel. Went to front desk and they replied, they have none available
Bodde här 1 natt i november 2023
Svar från Kim 19 dec. 2023
Dear Valued Guest,I thank you for bringing this to my attention, I do apologize for the inconvenience caused to you, this is below our standard. This feedback will help us in the future to assure we have face towels readily available. I do apologize again and hope you will stay again in the future. Thank you for being our guest.

10/10 Fantastiskt

Jaime

Bodde här 2 nätter i december 2023
Svar från Kim 19 dec. 2023
Dear Valued Guest,We thank you for taking the time to leave us a review, we appreciate your business and hope you choose to stay with us again next time your travels bring you to the area.

10/10 Fantastiskt

Anna

Reste med familjen
Gillade: Renlighet och personal och service
The metro was right next to our room. It was difficult to sleep. The hearter/air conditioner was extremely loud when it turned on
Bodde här 1 natt i december 2023
Svar från Kim Richardson 10 dec. 2023
Dear Valued Guest,Thank you for taking the time to give honest feedback. This is useful information to pass along to our maintenance team to assure this is an isolated AC unit issue. In the future please do not hesitate to let a front desk agent know and we would gladly move you away from the metro to a quieter side of the building. My hope is that you will give us a second chance next time you are in the area to provide the excellent service we strive to deliver.

8/10 Bra

Cassie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Nicholette Abril 10 jan. 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your most recent stay. We look forward to hosting you again when in the area.

10/10 Fantastiskt

Areeya

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Kim 10 dec. 2023
Dear Valued Guest,Thak you for your positive review, this is the service we strive to deliver. We hope to host you again when your travels bring you back to the area. Thank you for being our guest!

8/10 Bra

James

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location for Santa Anita Race Track.
Svar från Springhill Suites Team 15 mars 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

8/10 Bra

Carlos

Gillade: Renlighet och personal och service
Good
Bodde här 1 natt i december 2023
Svar från Kim 13 dec. 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s was great I love to visit again
Bodde här 11 nätter i november 2023
Svar från Kim 12 dec. 2023
Dear Valued Guest,Thank you for taking the time to leave a 5-star review, we appreciate you choosing to stay with us and look forward to your return. Have a great day!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Pros and Cons
Environment, services, cleanliness are excellent. The cons are bed is too soft, at night there may be a sounds coming from a pipe or some sort.
Bodde här 2 nätter i november 2023
Svar från Nicholette Abril 1 dec. 2023
Dear Valued Guest,I want to thank you for reaching out and providing feedback to the property about your stay with us. We are happy to hear you enjoyed our services. I will look further into new bed options as I understand all guests do not like soft beds. All guest concerns matter to us as we continue to work towards providing the highest quality of service always.

8/10 Bra

Jessica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Nicholette Abril 1 dec. 2023
Dear Valued Guest, Thank you for reaching out. Based on the score given you were satisfied with your stay, but we need to continue to make improvements on property in order to receive a higher score. We thank you for addressing the following score with us and will continue to make improvements throughout the property. Look forward to welcoming you back. Thank you for staying with us.