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Recensioner av Candlewood Suites Radcliff - Fort Knox, an IHG Hotel

2.5 out of 5
Candlewood Suites Radcliff - Fort Knox, an IHG Hotel
40 Bourbon St, Radcliff, KY

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 77 av 125 recensioner" "
8 - Bra i betyg. 30 av 125 recensioner" "
6 - Okej i betyg. 10 av 125 recensioner" "
4 - Dåligt i betyg. 0 av 125 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 125 recensioner" "

9,2/10

Renlighet

8,8/10

Personal och service

9,0/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Karen

Bodde här 7 nätter i januari 2024

10/10 Fantastiskt

Kyongae

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i januari 2024

10/10 Fantastiskt

HONGJUN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 9 nätter i oktober 2023

8/10 Bra

Darryl

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice stay, staff friendly & helpful. Room & lobby very clean.
Bodde här 4 nätter i oktober 2023

10/10 Fantastiskt

David

2/10 Väldigt dåligt

joshua

Bodde här 1 natt i december 2022

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great start. Unfortunately, the bed was too hard. Very clean, exvellent staff.
Bodde här 1 natt i oktober 2022
Svar från Amber - Guest Services 24 okt. 2022
Thank you for choosing to stay at Candlewood Suites, we appreciate all feedback. We are glad that you enjoyed your stay and the staff. Perhaps next time you choose to stay with us, you can find a bed more to your liking as they are all different.

10/10 Fantastiskt

Laquieta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place dog friendly too !
It was very good friendly lady at the front desk ! Love it comfortable bed everything you needed for your stay clean towels great service they don’t have free breakfast at this hotel but there’s restaurants close by McDonald’s Coltons steakhouse a Walmart close by everything you need!
Bodde här 2 nätter i oktober 2022
Svar från Amber - Guest Services 24 okt. 2022
Thank you for your feedback as well as staying with us at Candlewood Suites. We are very glad to hear that you enjoyed your stay with us. We look forward to seeing you in the future!

10/10 Fantastiskt

Debra

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent Stay at Candlewood Suites Radcliff
We were there due to a death in the family. The staff was friendly and helpful. We will definitely stay there again.
Bodde här 4 nätter i oktober 2022
Svar från Amber - Guest Services 19 okt. 2022
We are very sorry for your loss. We are glad that we could make things a tiny bit better for you. Thank you for the positive feedback. We look forward to seeing you again under better circumstance.

10/10 Fantastiskt

Jamie

Bodde här 2 nätter i oktober 2022

10/10 Fantastiskt

CarlI

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Management 19 sep. 2022
Thank you so much for your positive feedback. We are always glad to know our guests enjoyed their stay. We hope to see you again in the future.

10/10 Fantastiskt

Scott

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Solid choice.
Great experience! Room was clean and well appointed and the staff was great.
Bodde här 2 nätter i augusti 2022
Svar från Amber - Guest Services 20 aug. 2022
Thank you for your positive feedback. We are glad you enjoyed your stay.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i juli 2022
Svar från Amber - Guest Services 29 juli 2022
Thank you for the positive feedback.

6/10 Okej

Daniel

Affärsresenär, Reste med familjen
.nothing everything was fine
Bodde här 1 natt i mars 2022
Svar från Amber - Guest Services 20 mars 2022
Thank you for your feedback.

10/10 Fantastiskt

Janelle

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly. Rooms were clean and need was super comfortable!! Close to food and a Walmart of you needed anything.
Bodde här 2 nätter i januari 2022
Svar från Amber - Guest Services Supervisor 5 jan. 2022
Thank you so much for your kind feedback. We're so glad to know you enjoyed your stay.

6/10 Okej

Mike

Bodde här 1 natt i december 2021
Svar från Amber - Guest Services Supervisor 4 jan. 2022
Thank you for your feedback!

10/10 Fantastiskt

Marvin

Bodde här 3 nätter i december 2021

6/10 Okej

Alvin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Surprised at check in
When i arrived to check in, they put us in a room with a queen size bed and i had a paid reservation for a king size bed. I did not receive a courtesy notification about this so we were kinda upset.
Bodde här 2 nätter i oktober 2021
Svar från Amber - Guest Services Supervisor 8 okt. 2021
We sincerely apologize for the miscommunication.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I booked a room online and when I arrived the hotel was fully booked. I asked for a copy of the cancellation(for reference) and the front desk attendee was VERY rude and said he “was not able to print a copy of the cancelation or a screen print” Unexceptable!
Bodde här 1 natt i juni 2021
Svar från Amber - Guest Services Supervisor 21 juni 2021
We are always working to create an optimal guest experience and I am very sorry that you were not treated accordingly. I sincerely hope that this does not discourage you to stay with us again in the future so we can try to make your experience better.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved this place! Amber and Wendy went out of their way to accommodate our special needs. The room was spotless and had everything we needed. The furniture and beds were super comfy and we never heard a sound from other guests. We'll be back!
Bodde här 2 nätter i februari 2021
Svar från Wendy S 10 feb. 2021
Thank you so much for being our guest!

10/10 Fantastiskt

Glenda, Tyler Texas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was friendly, very helpful, room were clean and stocked If all Candlewoods are like this one, I have found my new place to stay while on vacation
Bodde här 1 natt i januari 2021
Svar från Amber 8 feb. 2021
Thank you for your feedback and we are so glad that you enjoyed your stay with us. We look forward to seeing you again!

8/10 Bra

Brett

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All good no issues really liked the kitchen
Bodde här 2 nätter i december 2020
Svar från Ashley M. 29 dec. 2020
We are glad to hear you enjoyed your stay with us! Thank you for the 8 out of 10 rating.

6/10 Okej

Daniel

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i oktober 2020

8/10 Bra

Verifierad resenär

Bodde här 14 nätter i september 2020
Svar från Wendy S 9 okt. 2020
Thank you for staying with us in Radcliff, KY!

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall great stay. Only complaint is that the microwave was broken and the tv remote did not work with the cable box. Those are just minor things though.
Bodde här 2 nätter i september 2020
Svar från Wendy S 9 okt. 2020
Thank you for letting us know. We will get those items fixed right away!

8/10 Bra

Melissa, Tennessee

Gillade: Personal och service
Property was great, hotel was clean inside and out. The only issue I had was the room card reader was not working so I had to bother the front desk everytime I left my room to let me back in. They were as nice as could be about it.
Bodde här 1 natt i augusti 2020
Svar från Tanya 10 sep. 2020
Thank you for your feedback! Man that was a hard week with the readers went out! We have had them fixed and hope you will come stay with us next time. Thank you so much for staying with us!

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2020

8/10 Bra

Mary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I liked we were close to restaurants and neighborhood market. They were one of very few that took pets. They let us borrow some chairs so we could play cards.
Bodde här 4 nätter i juli 2020
Svar från Wendy S 26 aug. 2020
Thank you for sharing your experiences. We are glad you enjoyed your stay with us.

10/10 Fantastiskt

Nikquisa

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i juni 2020
Svar från Wendy S 26 aug. 2020
Thank you for staying with us!

10/10 Fantastiskt

Corwin

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Great room
Great room
Bodde här 4 nätter i mars 2020
Svar från Candice 9 apr. 2020
Corwin, Thank you for the glowing review! We are happy to hear that you enjoyed your stay with us and hope to see you the next time you come to the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Steven

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Business trip
Fast check in, friendly staff and good communication
Bodde här 1 natt i mars 2020
Svar från Candice 2 apr. 2020
Steven, Thank you so much for your wonderful review! We are happy to hear that our team made your say memorable. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Shawn

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i mars 2020
Svar från Candice 21 mars 2020
Shawn, Thank you so much for the wonderful rating! We hope to see you the next time you are in town. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Shawn

Affärsresenär
Gillade: Renlighet och rummets bekvämlighet
Banking
Great hotel but the person above me stomped around every morning at 6 am like he was at home.
Bodde här 1 natt i mars 2020
Svar från Candice 19 mars 2020
Shawn, Thank you for taking the time to leave a review about your recent stay with us. We greatly apologize that you had any trouble sleeping as we know how important a good nights rest is. We hope this does not deter you from staying with us in the future. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och bekvämligheter
Really nice place to stay. Very clean and the employees are very friendly.
Bodde här 4 nätter i februari 2020
Svar från Candice 11 feb. 2020
Anonymous, Thank you so much for the glowing 5 star review! We are happy to hear that our team made your stay memorable and hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i oktober 2019
Svar från Candice 22 okt. 2019
Anonymous, Thank you for the wonderful five star rating! We hope to see you again the next tie time you are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Plumbing needs work on toilets don’t fully flush .
Bodde här 3 nätter i september 2019
Svar från Candice 5 okt. 2019
Anonymous, Thank you for taking the time to leave feedback about your recent stay with us. We will use it to better serve our valued guests in the future. We appreciate the 5 star rating and hope to see you again when you pass through this area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Tory

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A perfect staycation!
My stay was absolutely great! The staff is very friendly and accommodating, the room was very clean and cozy the bed was comfortable.
Bodde här 2 nätter i september 2019
Svar från Candice 13 sep. 2019
Tory, We greatly appreciate the wonderful words about your recent stay with us. We do our utmost best to make each and every guest feel as if they are part of the Candlewood Suites family. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
large king sweet was awesome, had 4 foot tear along transition strip of living room rug leading into kitchen, why this is not repaired is inexcusable as it is obvious it has been getting larger by the month. Everything else was great, as nice and large of a king sweet you can find.
Bodde här 2 nätter i augusti 2019
Svar från Candice 17 aug. 2019
Andrew, Thank you for taking the time to write a review about your recent stay with us. On behalf of the Candlewood Suites Radcliff/Ft Knox I would like to apologize for the condition that you found the carpet in and would like to assure you that we are taking every possible action to fix it. We hope this does not deter you from staying with us or any other IHG property in the future. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A wonderful visit. Our room was spotless, staff helpful and friendly. Went out of their way to accommodate my elderly parents. Updated room, all the conveniences of home. The beds!! So comfy.
Bodde här 2 nätter i augusti 2019
Svar från Candice 17 aug. 2019
Anonymous, Thank you so much for the glowing review! We are happy that your parents were comfortable during their stay. We hope to see them again the next time they are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Nicole

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Extremely clean
Extremely clean and nice facility. All employees were very pleasant and my over all stay was very satisfied.
Bodde här 1 natt i augusti 2019
Svar från Candice 17 aug. 2019
Nicole, Thank you so much for the glowing review about your recent stay and we will be sure to let our team know that they made it enjoyable. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Space for comfort
Great rooms and space to spread out.
Bodde här 8 nätter i april 2019
Svar från Candice 14 maj 2019
Anonymous, Thank you so much for the glowing review! We are happy to hear you enjoyed your stay and hope to see you again soon. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
William at the front desk is awesome took care of a glitch with Expedia booking and got us in our room Excellent customer service.
Bodde här 2 nätter i april 2019
Svar från Candice 5 maj 2019
Thank you so much for taking the time to write a review about your recent stay with us. William will be happy to hear that he made your stay so memorable and he was able to fix any errors that were made. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Shelly

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2019
Svar från Candice 25 apr. 2019
Shelly, Thank you so much for the wonderful rating! We are glad to hear that you enjoyed your stay. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable
Bodde här 1 natt i mars 2019
Svar från Candice 9 apr. 2019
Anonymous, Thank you for taking the time to leave a rating about your recent stay. We hope that the next time you are in the area you choose to stay with us again. Sincerely, C Wells Operations Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2019
Svar från Candice 2 apr. 2019
Anonymous, Thank you for taking the time to rate your recent stay with us here at the Candlewood Suites Radcliff/Ft. Knox. We hope to see you again the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

BethAnne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2019
Svar från Candice 5 mars 2019
BethAnne, We are so happy to hear that you felt your stay deserved a 10 rating! We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very satisfied
Great hotel. Friendly staff. Very clean. Would definitely stay here again!
Bodde här 2 nätter i december 2018
Svar från Candice 8 jan. 2019
Jennifer, Thank you so much for the glowing 5 star review! We are happy to hear that you enjoyed your stay and hope to see you again in the future. Sincerely, C Wells Operations Manager

8/10 Bra

Verifierad resenär

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place! Only con would be it would be small for large families to be in one room. Good for pets.
Bodde här 2 nätter i december 2018
Svar från Candice 2 jan. 2019
Anonymous, Thank you for taking the time to rate your recent stay with us. We hope that you give us another chance so we can earn that fifth star from you. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Hubert

It was very good stay the room was very comfortable and the staff very professional
Bodde här 1 natt i november 2018
Svar från Candice 4 dec. 2018
Hubert, Thank you so much for the glowing review! We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i liked the kitchen setupcbngnxvgnvgn vnc hn vn vn vn
Bodde här 1 natt i november 2018
Svar från Candice 4 dec. 2018
Thank you for the wonderful 5 star review! We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager