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Recensioner av Days Inn by Wyndham Louisville Airport Fair and Expo Center

2 out of 5
Days Inn by Wyndham Louisville Airport Fair and Expo Center
2905 Fern Valley Road, I-65 Exit 128, Fern Valley Rd, Louisville, KY

Recensioner

4,4
10 - Fantastiskt i betyg. 4 av 35 recensioner" "
8 - Bra i betyg. 4 av 35 recensioner" "
6 - Okej i betyg. 2 av 35 recensioner" "
4 - Dåligt i betyg. 10 av 35 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 35 recensioner" "

3,8/10

Renlighet

5,2/10

Personal och service

3,6/10

Bekvämligheter

3,8/10

Boendets skick och faciliteter

4,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

kelley

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Please refrain from booking here… this property was unsafe. Sketchy characters live and surround the grounds. No amenities. Gym is less than desirable. Room was filthy. We paid $390 a night due to the Kentucky Derby- next year we would rather camp at a KOA park rather than stay here.
Bodde här 3 nätter i maj 2024
Svar från Hotel Manager 7 maj 2024
Dear Kelley,We apologize for your disappointing experience during your stay. Your feedback is concerning, and we take it seriously. Ensuring our guests' safety and comfort is our top priority. We will address these issues promptly and work to improve our facilities and amenities. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Väldigt dåligt

samatha

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is a roach motel. Don't let them fool you. The sheets had pubic hair and other long black hair all over them. People were living in cars outside the motel. It was a very sketchy area. There were junk cars in the parking lot. This place is a disaster. Please stay away for your health and safety. We walked into the room and walked straight back out. I requested a refund because we didn't stay there and was told no. That was my tough luck. This place is horrible stay away!!! To say the staff was rude is an understatement. I will never stay at a Wyndham establishment again. Trashy roach motel!!!
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 20 apr. 2024
Dear Guest,We are deeply sorry for the unacceptable experience you described. This falls far below our standards and is not reflective of the experience we strive to provide for our guests. Please rest assured that we take your feedback seriously and will address these issues with our team immediately. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

4/10 Dåligt

Jessica

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The remote control for the TV was broken. Light bulbs in the lamps were missing. The comforter/bed sheets were stained. They had refillable shampoo/conditioner bottles in the shower which were both empty. The entire outlet box was sticking out of the floor in front of the heating unit.
Bodde här 1 natt i april 2024
Svar från Hotel Manager 10 apr. 2024
Dear Jessica,We sincerely apologize for the numerous issues you encountered during your stay with us. Your experience is far from the standard we strive to provide for our guests. We take your feedback seriously and will address these concerns with our team to ensure that such issues do not happen in the future. We hope to have the opportunity to regain your trust during your next visit.Sincerely, Hotel Manager

4/10 Dåligt

Denise

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not a nice property at all
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 1 apr. 2024
Dear Denise,We're sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will work diligently to address any concerns you may have had during your stay. Your satisfaction is important to us, and we hope to have the opportunity to improve and provide a better experience for you in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Shelly

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front door had a 2 inch gap at the bottom, the bathroom door didnt fully close, the toliet didnt flush. My daughter and myself blocked the door because we felt unsafe.
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 25 mars 2024
Dear Guest,We're deeply sorry to hear about the issues you encountered during your stay. It's unacceptable that you felt unsafe due to the condition of your room, including the door gaps and malfunctioning toilet. Your safety and comfort are our top priorities, and we apologize for falling short of providing a satisfactory experience. We take your feedback seriously and will address these issues promptly to ensure improvements are made. Thank you for bringing this to our attention. We hope you will visit again soon.Sincerely, Hotel Manager

2/10 Väldigt dåligt

TaWanda

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I was not aware this facility was a motel. The site does not show the outside building. I thought all Days Inn converted to hotel style. Room was not cleaned properly or not at all. Paint was chipping off the walls. Everything was just terrible
Bodde här 1 natt i mars 2024
Svar från Hotel Manager 25 mars 2024
Dear Guest,We apologize for any confusion regarding the type of facility you booked. We regret that the cleanliness of your room did not meet our usual standards and for any inconvenience caused by the condition of the paint. Your feedback is important to us, and we will address these issues to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Bra

JAMES

Bodde här 3 nätter i mars 2024
Svar från Hotel Manager 8 apr. 2024
Dear JAMES,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had an overall positive experience during your visit. If there's anything specific we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Mark Allen

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Complete dumpster fire. Entire property is grime.
Bodde här 2 nätter i mars 2024
Svar från Hotel Manager 11 mars 2024
Dear Guest,Thank you for your feedback! We are sorry everything about your stay did not reach up to our full potential. We have taken note of the comment mentioned and hope that any future stay with us reaches above your expectations. We will be excited to welcome you back and hope to see you soon.Sincerely, Hotel Manager

10/10 Fantastiskt

Camilla

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Hotel Manager 2 mars 2024
Dear Camilla,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 Dåligt

Joel

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Outdated rooms, painted countertops, painted tub. Old furniture and tired linens. Breakfast the same each day and was a basic continental style - which works but looked much better in the pictures.
Bodde här 4 nätter i februari 2024
Svar från Hotel Manager 28 feb. 2024
Dear Joel,Thank you for your feedback! We are sorry everything about your stay did not reach up to our full potential. We have taken note of the comment mentioned and hope that any future stay with us reaches above your expectations. We will be excited to welcome you back and hope to see you soon.Sincerely, Hotel Manager

4/10 Dåligt

Russel

Affärsresenär, Reste med familjen
Gillade inte: Boendets skick och faciliteter
The room was non smoking , not true the room reeks of cigarette smoke . Also being a pet friendly , the room also reeked of cat urine. The room I was in seemed to have had a fight in it room things we’re damaged and the room had been broken into because you could plainly see the forced entry. I can keep going. I would never recommend this Louisville venue to anybody
Bodde här 3 nätter i februari 2024
Svar från Hotel Manager 26 feb. 2024
Dear Guest,We are truly sorry for the multiple issues you encountered during your stay. Your experience is not reflective of our usual standards, and we sincerely apologize for the inconvenience and disappointment caused. Rest assured, we take your feedback seriously, and we will investigate and address these concerns promptly to prevent recurrence. We understand your dissatisfaction, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Dåligt

Donna

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Svar från Hotel Manager 26 feb. 2024
Dear Guest,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Gregory Drew

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unsafe. Door didn’t latch.
Bodde här 5 nätter i februari 2024
Svar från Hotel Manager 19 feb. 2024
Dear Guest,We appreciate your feedback and take your concerns seriously. We apologize for any discomfort caused by the door issue, and we assure you that our maintenance team will promptly address this to enhance the safety of our guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Dåligt

David

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Dirty and nasty
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 30 jan. 2024
Dear David,We're truly sorry to hear about your experience. Cleanliness is a top priority, and we apologize for falling short of expectations. Your feedback is valuable, and we'll address this matter promptly to ensure improvements. We hope to have the opportunity to provide a much better experience in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Randall

Reste i grupp
Gillade: Bekvämligheter
Gillade inte: Renlighet och personal och service
I wasn't nothing I liked about the property It was right next to a subdivision and they were burning outside all night
Bodde här 1 natt i december 2023
Svar från Hotel Manager 30 jan. 2024
Dear Randall,We apologize for the inconvenience caused by the nearby subdivision and their activities. Your comfort and satisfaction are important to us, and we regret that we fell short of providing a pleasant experience. We'll address this issue and strive to mitigate any disturbances for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Amanda

Affärsresenär, Reste med familjen
This hotel was awful! There were cockroaches. Floor was dirty, staff was rude. The door wouldn’t shut all the way. We did not stay here. Checked out soon after checking in.
Bodde här 1 natt i december 2023
Svar från Hotel Manager 11 dec. 2023
Dear Amanda,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst service ever
Worst overall service ever. We felt like the front desk lady wouldn't care less. Service was super small, no willingness to help or make our stay easy. Plus they charged us a cash "deposit", which they would not reimburse when we checked in before 8am. We had to wait until close to 11am. The room was descent but bathroom as very old, no bah soap (liquid or bar), only conditioner and shampoo. We took a while to figure out how the heater works, and had to call the front desk for help. No more stays at any Days Inn ever!
Bodde här 1 natt i november 2023
Svar från Hotel Manager 21 nov. 2023
Dear Guest,Thank you for sharing your concerns with us. I’m sorry you didn’t have the experience you were expecting with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

8/10 Bra

virgil

Gillade: Personal och service och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Hotel Manager 20 nov. 2023
Dear Virgil,Thanks for staying with us and giving us an 8 rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10 rating. It will make a big difference for us. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 Okej

Janice

Gillade: Renlighet och personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Hotel Manager 20 nov. 2023
Dear Janice,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Nasty room
I was shocked to find that the beds had stains and dirt on the covers. The toilet sit was falling off and the sink and tub did not look like they had been clean.
Bodde här 1 natt i november 2023
Svar från Hotel Manager. 18 nov. 2023
Dear Guest,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

2/10 Väldigt dåligt

FAHAD

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very bad hotel to stay. Avoid it if u can .
Bodde här 1 natt i november 2023
Svar från Hotel Manager 15 nov. 2023
Dear FAHAD,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Joel

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Wow the quality of this hotel is NOT good ….. was there for all of 10 min before I realized this hotel had stained Comforters and Bug of some sort on the floor … we said No way and left. Now I will say front desk was good to deal with Kindly refunded my money and let me out of the stay ! So customer service was a win !
Bodde här 4 nätter i november 2023
Svar från Hotel Manager 13 nov. 2023
Dear Joel,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okej

Pascale

Reste i grupp
Gillade inte: Renlighet
Bodde här 1 natt i november 2023
Svar från Hotel Manager 13 nov. 2023
Dear Pascale,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Santos de la cruz

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El personal pésimo grosero e agresivo mucha inseguridad y ruidos
Bodde här 1 natt i november 2023
Svar från Hotel Manager 11 nov. 2023
Dear Guest,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager