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Recensioner av Tru by Hilton Louisville Airport

2.5 out of 5
Tru by Hilton Louisville Airport
810 Phillips Lane, Louisville, KY

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 413 av 655 recensioner" "
8 - Bra i betyg. 153 av 655 recensioner" "
6 - Okej i betyg. 48 av 655 recensioner" "
4 - Dåligt i betyg. 20 av 655 recensioner" "
2 - Väldigt dåligt i betyg. 21 av 655 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Megan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a very nice experience
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Robert

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024

6/10 Okej

Abby

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

8/10 Bra

Kathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The breakfast bar is great. Staff is friendly and knowledgeable
Bodde här 1 natt i april 2024

8/10 Bra

Lori

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ease of access to airport.
Bodde här 1 natt i april 2024

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice and comfortable
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Jennifer, Jackson

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The clerk that checked us in wasnt super friendly, she was also there the next morning and wasnt any friendlier this time. Great location amd very clean and comfortable
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Mercy

Affärsresenär
Gillade: Bekvämligheter
my view of the back lot was not the best, but overall excellent
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

8/10 Bra

Gale

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
It was just ok.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Christine

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Kyle was very friendly!
Bodde här 1 natt i mars 2024
Svar från Grant 6 apr. 2024
Dear Christine:Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed Kyle's company! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

4/10 Dåligt

Anita

Affärsresenär
My key wouldn’t open my room so now they’re trying to move me to another hotel at 11:00 pm
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Terry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nowhere close by to eat, but they had the shuttle take me to a restaurant within 3 miles of the hotel(for free)and returned to pick me up. Quick also!!
Bodde här 1 natt i mars 2024
Svar från Grant 6 apr. 2024
Dear Terry:Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed our complimentary shuttle service! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

10/10 Fantastiskt

Laura

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice and clean hotel! Would stay again
Bodde här 1 natt i mars 2024
Svar från Ricky 13 mars 2024
Thank you for your kind words. Thanks for staying with us. We look forward to you next visit.

10/10 Fantastiskt

Andrea

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Limited parking
Bodde här 1 natt i mars 2024
Svar från Grant 6 mars 2024
Dear Andrea,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

4/10 Dåligt

Monica

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Taran

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Enjoyed my stay! The staff was super friendly and helpful!
Bodde här 1 natt i mars 2024
Svar från Grant 6 mars 2024
Dear Taran,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We're glad you enjoyed our staff! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

8/10 Bra

Letisha, Louisville

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
It was good but the rooms were very small.
Bodde här 1 natt i mars 2024
Svar från Grant 6 mars 2024
Dear Letisha,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

10/10 Fantastiskt

anthony

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff
Bodde här 1 natt i februari 2024
Svar från Grant 6 mars 2024
Dear Anthony,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We're very glad you enjoyed how friendly our staff is! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

10/10 Fantastiskt

Kimberly

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Tru Hotels never disappoint. Rooms are extremely clean. I love the very big TV also.
Bodde här 1 natt i februari 2024
Svar från Grant 6 mars 2024
Dear Kimberly,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We're very glad you enjoyed how clean our rooms are! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

10/10 Fantastiskt

Roxane

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly, long term parking available and shuttle service to/from airport
Bodde här 1 natt i februari 2024
Svar från Grant 6 mars 2024
Dear Roxane,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We take pride in ensuring every guest has a great stay with us, and we're glad we delivered you a great experience. We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

8/10 Bra

Gary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Grant 6 mars 2024
Dear Gary,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

10/10 Fantastiskt

Evelyn

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Grant 6 mars 2024
Dear Evelyn,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

10/10 Fantastiskt

Dante

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Grant 6 mars 2024
Dear Dante,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

10/10 Fantastiskt

Jamey

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and staff were very helpful!
Bodde här 2 nätter i januari 2024
Svar från Grant 6 mars 2024
Dear Jamey,Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. If you could tell us what was so great about your stay, I will happily pass that information to the rest of our team! We also invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

6/10 Okej

Heidi, Bowling Green

Reste med sin partner
Gillade: Renlighet och personal och service
The air conditioning unit was very loud and the Tv didn't work very well, it had issues losing connection and many channels wouldn't play. Pillows are very thin.
Bodde här 1 natt i februari 2024
Svar från Grant 6 mars 2024
Dear Heidi,Thank you for your recent stay at Tru by Hilton Louisville Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear that the TV and the pillows didn’t meet your expectations. I will address your feedback with our team immediately. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

10/10 Fantastiskt

Barry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This is my go to Hotel when I’m going to airport!
Bodde här 1 natt i januari 2024
Svar från Grant 5 feb. 2024
Dear Barry,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel. Our team works hard to provide a memorable experience for our guests, and we are thrilled to know that we met your expectations.It's fantastic to hear that you found our hotel to your liking. We strive to create a comfortable and welcoming environment for all our guests, and we're pleased to know that you felt at home during your time with us.Your kind words serve as a great source of motivation for our team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Fantastiskt

Ashley, Magnolia

Bodde här 1 natt i januari 2024
Svar från Grant 5 feb. 2024
Dear Ashley,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. It's always a pleasure to receive such positive feedback from our valued guests.Our team works hard to ensure that every guest feels welcome and well taken care of, and your feedback is truly motivating. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.Once again, thank you for choosing Tru by Hilton Louisville Airport!

2/10 Väldigt dåligt

Alexis

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Anna, Lexington

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Grant 5 feb. 2024
Dear Anna,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your kind words truly mean a lot to our team, and it's incredibly rewarding to know that we were able to meet your expectations.We strive to create a welcoming and comfortable environment for our guests, and it's wonderful to hear that we succeeded in making your stay memorable. Your feedback motivates us to continue providing exceptional service, and we sincerely appreciate your recognition.We look forward to welcoming you back in the future and providing you with another enjoyable stay.

8/10 Bra

Christopher

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024
Svar från Grant 5 feb. 2024
Dear Christopher,Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay with us.It is always our goal to provide a comfortable and memorable experience for our guests, and we are delighted to know that we met your expectations. Your kind words are truly appreciated and serve as motivation for our team to continue delivering exceptional service.

10/10 Fantastiskt

Kimberly

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Ricky 25 jan. 2024
Thank you so much for your review. We appreciate you taking the time to leave us 5 stars. Thanks for staying with us,

10/10 Fantastiskt

Sarah

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Grant 5 feb. 2024
Dear Sarah,hank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is our top priority, and we are delighted to know that we were able to meet your expectations.It is always a pleasure to receive such positive feedback, and we genuinely appreciate your kind words. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and your appreciation motivates us to continue delivering exceptional service.We look forward to welcoming you back to our hotel in the future. We value your feedback and are committed to making each visit a fantastic experience.

10/10 Fantastiskt

heather

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice rooms, lots of activities.
Bodde här 1 natt i december 2023
Svar från Grant 5 feb. 2024
Dear Heather,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you enjoyed your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's always rewarding to know that we've succeeded in meeting your expectations.We appreciate your kind words about our rooms and our lobby amenities. We continuously strive to create a welcoming and memorable environment for our guests, so we appreciate the motivation!It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.

10/10 Fantastiskt

David, Panama City Beach

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Modern, comfortable, clean! Very nice hotel. Really enjoyed our stay!
Bodde här 3 nätter i december 2023
Svar från Ricky 31 dec. 2023
I'm so glad you enjoyed your stay here. We look forward to your return. Thanks so much

10/10 Fantastiskt

Elizabeth

Bodde här 1 natt i december 2023
Svar från Ricky 26 dec. 2023
Thank you so much for your feedback. We appreciate you taking the time to fill out the survey, Thanks for staying with us and we look forward to your return very soon.

10/10 Fantastiskt

Jennifer

Reste i grupp
Tru
Great hotel. Will be back!
Bodde här 1 natt i december 2023
Svar från Ricky-Operations Manager 21 dec. 2023
Thank you so much for staying with us.

8/10 Bra

ROBERT

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Ricky-Operations Manager 21 dec. 2023
Thank you for staying with us!

10/10 Fantastiskt

Charles

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It met my needs with my disability
Bodde här 1 natt i november 2023
Svar från Kyle 5 dec. 2023
Charles, thank you for the kind words. I'm glad you and your family enjoy your time at the Tru Louisville Airport.Thank you!

10/10 Fantastiskt

Dua'a

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 1 natt i november 2023
Svar från Kyle 5 dec. 2023
Dua'a,Thank you for the 5 star review. We hope to see you again soon!

6/10 Okej

Darrian

Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2023
Svar från Grant 17 dec. 2023
Dear Darrian:Thank you for your recent stay at Tru by Hilton Louisville Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear that stay didn’t meet your expectations. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback.Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

10/10 Fantastiskt

Terry

Very clean
Bodde här 1 natt i november 2023
Svar från Kyle 5 dec. 2023
Terry, we're glad you enjoyed your clean room while here with us. We hope to see you again soon!

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
Bodde här 4 nätter i juli 2023
Svar från Kyle 5 dec. 2023
Thank you for taking the time to give us a review. We hope to see you again soon.

10/10 Fantastiskt

Steve

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice. Pleasant. Clean. Close to airport. I found NO way to call the hotel to arrange shuttle!
Bodde här 1 natt i november 2023
Svar från Grant 24 nov. 2023
Dear Steve:Thanks for staying with us at the Tru by Hilton Louisville Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us! I'm sorry to hear you had trouble with our shuttle service. Our shuttle service is 24/7, on-demand. And pickup can be arranged by the front desk at (502)792-8800. Grant HillFront Desk SupervisorTru by Hilton Louisville AirportGrant.Hill@Hilton.com(502)792-8800

2/10 Väldigt dåligt

Marsha, Camby

Bodde här 2 nätter i november 2023
Svar från Grant 17 dec. 2023
Dear Marsha:Thank you for your recent stay at Tru by Hilton Louisville Airport. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear your stay didn’t meet your expectations. I will address your feedback with our team immediately. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.Grant HillFront Desk SupervisorTru by Hilton Louisville Airport

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Kyle 6 dec. 2023
Thank you for taking the time to give us your feedback. We hope to see you again soon.

10/10 Fantastiskt

Ruth

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great family place to stay
Friendly staff clean rooms nice selection of breakfast.
Bodde här 3 nätter i november 2023
Svar från Kyle 5 dec. 2023
Ruth, we are glad you enjoyed our clean rooms and complimentary breakfast. We hope to serve you again in the near future!

10/10 Fantastiskt

Bryce

Bodde här 1 natt i november 2023
Svar från Kyle 5 dec. 2023
Bryce, Thank you for the 10/10 review! We hope to see you again soon.Thank you!

8/10 Bra

Mariah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Kyle 6 dec. 2023
Thank you for taking the time to give us your feedback. We hope to see you again soon.

8/10 Bra

Junko

Bodde här 1 natt i oktober 2023
Svar från Kyle 5 dec. 2023
Thank you for the feedback. We hope to see you again soon.