Verifierad recension
8/10 Bra
Evelyn
29 okt. 2015
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Modern and clean
The rooms and the rests of the building were very modern and clean and looked as if it was recently renovated. Also very nicely decorated. There's a a stove and microwave and everything you could possibly need, cutlery, plates, washing up liquid etc. Really can't complain. It's also located just by the train station, which is handy and the wifi worked well.
Have two complaints though. As a single person I paid the same (or very close to the same) price as two people would pay in a double room. My confirmation email even stated that I had booke d a double room and a double bed. Still Im being put in a single room with a single bed since I am only one person.
Second complaint: when I arrived I was told by the reception staff that she hadn't received my booking. I showed her the confirmation email which clearly stated that payment had already been made, but she meant that unfortunately this was only a guarantee for me but not for her so she needed my credit card details. I gave her my card as I assumed she would make a preauthorisation, but instead she wrote down all my details with a pen and put them on her desk. I explained that my bank has made it clear that you should never ever do this and that I didn't feel comfortable having my details on a piece of paper that will later be thrown in a bin and could be found by someone else. She didn't understand why this was not ok. Quite unprofessional, I would say.