This chalet is in an excellent location, close to Okemo Mountain with great views and just up the hill from the town of Ludlow. The house is well appointed with bedrooms and comfortable beds for a family or a group. The kitchen had plenty of cookware, table settings, and appliances to cook for a crowd. Hot water and pressure were also above average. We would return if the property manager, Vacasa, was doing a better job. They notified us last minute that the chalet was not cleaned and ready at the agreed check-in time. If substitute cleaners had not arrived and kindly let us into the house while they were cleaning we would have been sitting in our car in the cold for well over an hour. It took two days for Vacasa to try to fix the living room lights that they were told weren't working on our arrival and to shovel snow off the deck and barbecue so it could be used. We never were supplied with ice melt for the very dangerous and icy walkway so we shoveled snow ourselves over the ice so we could walk to and from our car. We requested a call from a Vacasa manager, which we never received. It's a shame but perhaps the owners need to hire a better property maintenance company.