The staff was the absolute best part of the stay. Michelle welcomed us at the front desk when we checked in and was so friendly and positive and just left us with a warm, friendly feeling. In the morning, the breakfast was supposed to be until 10:30 am, but when we arrived at 9:30 am, there was no food other than waffles. I asked about it at the front desk and was told that the breakfast person had not shown up. However, one of the housekeeping staff, Dee Dee, went out of her way to bring my daughter milk and juice so that she could eat some cereal, and she was very pleasant about it even though it was clearly not part of her job. Eventually they called Michelle to come back to work, even though she had been at work until 3:00 am the night before. She came in like a freight train, refilling all the food trays, greeting everyone with a huge smile on her face, totally positive despite what I'm sure was a lack of sleep. The staff at this hotel turned what could have been an annoying experience into one of warmth and community. Everyone in the lobby responded so positively to Michelle's energy and positivity. That visit ended up being one of the highlights of our week long trip. Thanks ladies! Keep spreading the love!
