Dear. Manjot, We sincerely appreciate your 4/5 rating for your recent stay at CiTiHotel London Luton. Your feedback is invaluable to us.We're delighted to hear that our staff left a positive impression on you with their friendliness. They are committed to ensuring every guest has a memorable experience.We've noted your comment about room size and we understand the importance of spacious accommodation. We offer a variety of room options, and for your future visits, we recommend exploring our larger room types to ensure a more comfortable stay.Your satisfaction is our utmost priority, and we're committed to continuously improving our services. We hope you'll return to experience an even more comfortable and enjoyable stay in the near future.Kind regards,KhawarHotel ManagerCiTiHotel London Luton.

Dear Samantha,Thank you for taking the time to provide feedback on your recent stay at CiTiHotel London Luton. Your insights are truly appreciated.We're thrilled to hear that you found our location convenient, being in close proximity to the train station. Your comfort is of utmost importance to us, and we apologize for any inconvenience you experienced due to the room temperature. As you correctly pointed out, our dedicated reception team is available 24/7 and would have been more than happy to assist in adjusting the room temperature or providing a fan for your comfort.Regarding the tea and coffee prices, we appreciate your feedback. We indeed offer a variety of beverage options, including tea and coffee, through vending machines and snack dispensers at very reasonable rates. Your input is valuable, and we'll strive to communicate this more effectively to our guests to ensure everyone can enjoy these offerings without any concerns.Once again, thank you for choosing CiTiHotel London Luton. We hope to have the opportunity to welcome you back, and we are committed to making your next stay even more enjoyable and comfortable.Kind regards,Khawar.Hotel Manager,CiTiHotel London Luton .

Dear Chris.Thank you for sharing your experience with us. We appreciate your feedback regarding the cleanliness of the room and the courteous service from our staff during check-in. We apologize for any inconvenience caused by the lingering smell and the creaky floorboards. Your comments regarding the overall ambiance have been duly noted, and we will take steps to address them and enhance our guests' experience. If you give us another chance in the future, we will strive to provide a more enjoyable stay. Kind regards,Khawar.Hotel Manager.CiTiHotel London Luton.

Dear Renata, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you faced during your stay. We understand your concerns about the room size and bathroom facilities. Our aim is to provide a comfortable and pleasant stay for all our guests.We value your input regarding the corridor fragrance, and we will address this issue to ensure a more pleasant environment for everyone. Regarding pricing, we regularly review our rates to offer competitive prices.We hope you consider giving us another chance in the future to show you an improved experience.Kind regards,Khawar.Hotel Manager.CiTiHotel London Luton.

Dear Tracy, Thank you for choosing CiTiHotel London Luton and taking the time to share your feedback. We appreciate your honest assessment and have noted your rating. If there were aspects of your stay that fell short of expectations, we would greatly appreciate any specific feedback you could provide, as it will help us improve our services. We aim to continuously enhance our guest experience, and your insights are instrumental in achieving that goal. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Kind regards,Khawar.Hotel Manager.CiTiHotel London Luton.

Dear Michael, Thank you for choosing CiTiHotel London Luton for your recent stay during your football match trip. We're pleased to hear that our hotel met your requirements for a comfortable night's rest. We appreciate your understanding regarding the water pressure, and will address and ensure a better experience for our guests in the future. Your feedback on the location and affordability is valuable, and we look forward to welcoming you back on your next visit to Luton.Kind regards,Khawar.Hotel Manager.CiTiHotel London Luton.

Dear, Richard.Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you faced during your stay, especially regarding the room temperature, window blinds, and the internet.Your feedback is crucial in helping us improve our services. We regret that your concerns were not promptly addressed by our front desk team. Our maintenance team have now put a new blind in the room. Heating is working and window blinds issues is solved now. Additionally, we are actively working to enhance our internet connectivity for a seamless guest experience.Regarding the room amenities, we strive to ensure accurate representation through our room type-photos posted on the booking channels. We appreciate your understanding and will continue to work on providing clear expectations for our guests.We value your patronage and hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Kind regards,Khawar.Hotel Manager.CiTiHotel London Luton.