Utsikt från rummet

Recensioner av Hilton Garden Inn Luton North, United Kingdom

4 out of 5
Hilton Garden Inn Luton North, United Kingdom
Butterfield, Hitchin Road, Stopsley, Luton, England

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 434 av 956 recensioner" "
8 - Bra i betyg. 319 av 956 recensioner" "
6 - Okej i betyg. 111 av 956 recensioner" "
4 - Dåligt i betyg. 48 av 956 recensioner" "
2 - Väldigt dåligt i betyg. 44 av 956 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Affärsresenär
Man fick inte ens låna en adapter för uk kontakt till eu, den skulle man köpa i deras shop
Bodde här 2 nätter i december 2019
Svar från HGI Luton North. 10 jan. 2020
Hello there! thank you for your 6 out of 10.

8/10 Bra

Björn

Bodde här 1 natt i november 2019

10/10 Fantastiskt

vandana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best place
Thank u so much for wonderful service ❤️❤️❤️
Bodde här 3 nätter i augusti 2019

8/10 Bra

Louise

Gillade: Renlighet och rummets bekvämlighet
Bra för affärsresande
Hotellet passar bra om man endast behöver någonstans att sova för natten, det finns inte mycket spännande runt omkring. Hotellet har bra standard för det priset. I lobbyn finns en mysig sittgrupp med en brasa och, något som jag tycker är väldigt bra, en "minishop" där man kan köpa diverse snacks och mindre måltder och drycker. Dock är stationen inte bemannad så man måste säga till i receptionen när man vill handla. Rummen är rymliga och välstädade. Dock behövs det lite renovering på sina ställen. T.ex. färgen i taket i badrummen flagnade och duschmunstycket läckte väldigt mycket.
Bodde här 2 nätter i september 2018
Svar från HGI Luton North 19 sep. 2018
Hello Louise, thank you for your review on our hotel. I am glad you enjoyed the facilities that the hotel has to offer and I hope we are able to welcome you back in the near future.

6/10 Okej

Piret

Gillade inte: Rummets bekvämlighet
Breakfast is a disappointment- can not be compared with what you get in Scandinavia
Bodde här 3 nätter i november 2017

8/10 Bra

Verifierad resenär

Gillade: Personal och service
Bodde här 1 natt i oktober 2017

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Praktiskt
Praktiskt och smidigt

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not even as a shelter
To be honest I would never stay at this hotel if it wasn't because my client has a discount and also my colleagues are always staying here. It's growing mushrooms in the bath room and the staff is rude, probably because it's always fully booked and they don't have to care about complaint. The hotel is not well maintained. Only thing worth mention is breakfast.

8/10 Bra

Tomas, Linköping

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kunde låtit WiFi ingå i rumspriset
Hade hotellet inte tagit extra betalt för WiFi så hade det fått full poäng som helhetsintyg från mig.

8/10 Bra

Verifierad resenär

Gillade: Personal och service

8/10 Bra

Henrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint nytt hotell. Rummet var rent och snyggt. Badrummet var mycket fint. Internet var gratis, men långsamt och instabilt. Frukosten var god. Enda problemet var att vi blev väckt av brandlarmet första morgonen. Inte precis bästa starten på dagen. Enligt en annan hotellgäst, hade det varit samma dagen innan. Men det är ett problem, som nog lätt går att åtgärda. Annars riktigt bra hotell om de fixar bättre Internät.

2/10 Väldigt dåligt

Jamela

Bodde här 1 natt i april 2024

8/10 Bra

sureena

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was very clean. No attraction place nearby but very close to Luton Airport perfect for business trips. Food in the restaurant was good but not something special.I like the bed, it's very good quality and the bathrooms is very clean.
Bodde här 1 natt i mars 2024
Svar från Raluca 1 apr. 2024
Thank you for providing feedback on your recent experience. We appreciate our location here just as much as you do. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We are disappointed that we didn't exceed your expectations with the dinner. We hope you’ll visit us again soon. Best Regards,Front Desk

8/10 Bra

Gurdeep

Bodde här 1 natt i januari 2024
Svar från Raluca 1 apr. 2024
Thank you for taking a moment to share your experience. Our team is so glad to hear that you enjoyed your staying. We look forward to seeing you again soon.Kind Regards,Front Desk

10/10 Fantastiskt

Eddy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The friendliness of staff, big smiles and helpfulness. My stay was very good, I asked for a plaster and was given one.
Bodde här 1 natt i mars 2024
Svar från Raluca 1 apr. 2024
Thank you for sharing your review with us. We are so delighted to hear you were welcomed by our staff with smiles and they where eager to help when you needed. We hope you’ll stop by again soon when you’re in the neighborhood.Best Regards,Front Desk Team

10/10 Fantastiskt

Michael

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A Hilton hitel on the outskirts of Luton. Spacious but chargeable parking. Good teception service. My room was spacious and clean Restaurant is OK but limited menue choices. Breakfast buffet has a good selection. The breakfast time service is very busy with a considerable number of young children getting fed before school. So either eat early or chance leaving it to 0900.
Bodde här 2 nätter i januari 2024
Svar från Yayang 3 feb. 2024
Dear Michael, Thank you for taking the time to review your stay. We appreciate your kind comments about our good service and our spacious, clean room. We are glad that you enjoyed your breakfast at the restaurant. Your comfort is very important to us, and we would like to apologize for any inconvenience during your stay. Please know that your comments have been duly noted. We look forward to welcoming you back in the future. Kind Regards,Yayang PuspitaGuest Service AgentHilton Garden Inn Luton North

10/10 Fantastiskt

Loris

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very helpful and friendly
Bodde här 1 natt i januari 2024
Svar från Dre Derose 24 jan. 2024
Good evening Loris, Thank you for your response. I am really happy to hear that you enjoyed your most recent stay with us, and that you found our staff to be very warm and accommodating. Thank you for your generous score of 5 out of 5. Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed.Kind Regards, Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

10/10 Fantastiskt

Derrick

Bodde här 2 nätter i januari 2024
Svar från Dre Derose 24 jan. 2024
Good evening Derrick, Thank you for your response. I am really happy to hear that you enjoyed your most recent stay with us, and that you found our staff to be very warm and accommodating. Thank you for your generous score of 5 out of 5. Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed.Kind Regards, Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

4/10 Dåligt

Sajeel

Affärsresenär
Gillade: Renlighet
Bodde här 1 natt i januari 2024
Svar från Dre 14 jan. 2024
Good afternoon Sajeel,Thank you for your response. I am terrible sorry to hear that you did not enjoy your most recent stay with us; scoring us 2 out of 5. Would you care to enlighten us on the problems you experienced during your stay, or the reasons why you have scored us so low? Please feel free to contact us on our website. Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed. Kind Regards,Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service och rummets bekvämlighet
Nice
Have stayed over 20 times at this hotel but first time in one of the large rooms st the front of the hotel Very nuce
Bodde här 1 natt i januari 2024
Svar från Dre 14 jan. 2024
Good afternoon Mark,Thank you for your response. I am really happy to hear that you enjoyed your most recent stay with us, and that you enjoyed the luxuries of our feature rooms/junior suites. Thank you for your generous score of 10 out of 10. In future, subject to availability, you may be able to request rooms 235 or 236 when you stay with us again!Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed. Kind Regards,Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

2/10 Väldigt dåligt

Louis

Bodde här 1 natt i december 2023
Svar från Dre 14 jan. 2024
Good afternoon Louis,Thank you for your response. I am terrible sorry to hear that you did not enjoy your most recent stay with us; scoring us 1 out of 5. Would you care to enlighten us on the problems you experienced during your stay, or the reasons why you have scored us so low? Please feel free to contact us on our website. Our goal is to make your stay better and brighter. If something isn't the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed. Kind Regards,Dre DeroseFront Office Supervisor Hilton Garden Inn Luton North

8/10 Bra

Michael

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious and comfortable room with ensuite shower room. Smart TV was a bit erratic pixelating on occasions. Buffet breakfast was a good selection of hot and cold ingredients. Staff were friendly
Bodde här 1 natt i december 2023
Svar från Yayang 31 dec. 2023
Dear Michael,Thank you very much for your review. We appreciate your kind mention of our team's friendly service.It is great to hear that you enjoyed your breakfast and found our room is spacious and comfortable. We are sorry to know you had problem with the TV in the room, we will address this issue to our maintenance team to ensure that all our guests have a pleasant stay. Please do not hesitate to let our reception know if you have any problem with your room, our team is always available to help address any concerns you may have. It would be a pleasure to welcome you back in the future.Kind Regards, Guest Service AgentHilton Garden Inn Luton North

6/10 Okej

Mark

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Noise
So much noise… kids running up and down the corridors from early evening to close on midnight People shouting snd laughing, had disturbed sleep and I’ve stayed in this hotel more tha 20 times! Is this hotel housing people because I noticed children in school uniforms arrive after school?
Bodde här 1 natt i december 2023
Svar från HGI Luton Reception team 27 dec. 2023
Thank you for taking the time to leave feedback from your stay with us, we are sorry that you did not have a good experience while staying with us and that you experience disturbances from other guests. We hope that any future stay you may have with us will exceed your expectations.Wishing you a Happy New year,HGI Luton Reception Team

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was full of immigrants with some of them wandering the halls in the evening. Not idea but appreciate Hilton is housing them.
Bodde här 1 natt i december 2023
Svar från HGI Luton Reception team 27 dec. 2023
Thank you for taking the time to leave your feedback, we are sorry that you did not have a good experience with us at HGI Luton. We hope that for any future stays you may have with us we will exceed your expectations.Wishing you a Happy New Year,HGI Luton Reception Team

8/10 Bra

Mark

Bodde här 1 natt i november 2023
Svar från Yayang 31 dec. 2023
Dear Mark, Thank you for taking the time to share your review .We’re pleased you had a pleasant stay overall. Please let us know at the time of any concerns we will always do our best to find a convenient solution.We all hope that we have the pleasure of welcoming you back on your next stay.Kind Regards, Guest Service AgentHilton Garden Inn Luton

10/10 Fantastiskt

Abraham

Bodde här 2 nätter i november 2023
Svar från Yayang 31 dec. 2023
Dear Abraham, Thank you for sharing your experience at our hotel. We are glad to know you enjoyed your stay. It would be a pleasure to welcome you back. Kind Regards, Guest Service AgentHIlton Garden Inn Luton

10/10 Fantastiskt

S

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Reasonable hotel
Lovely staff wherever you went from check in, restaurant, room cleaning and particularly the breakfast team. The bathroom could be cleaner, shower screen quite grubby. Food was good and fair value. Very good parking facilities. Ideal for our purpose.
Bodde här 1 natt i november 2023
Svar från Raluca 20 nov. 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our hotel and found the staff friendly and the food delicious. We do apologize that the bathroom wasn't in perfect condition. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Komfortabelt hotell i et stille område
Stille område, og et stykke å gå fra nærmeste restaurant og butikk. Mangler lydisolasjon mot naborom og mot gang. Ok frokost og ok treningsrom. Hard madrass.
Bodde här 2 nätter i oktober 2023
Svar från Front Desk 20 nov. 2023
Takk for at du tok deg tid til å dele opplevelsen din. Vi er glade for å høre at du syntes beliggenheten vår var nyttig, frokosten og treningsstudioet etter din smak. Vi er triste over å lese at du ikke syntes sengen var komfortabel, sengen er designet for å gi komfort for alle på grunn av den toppmoderne justerbare skiven som kontrollerer madrassens hardhet. Takk for at du fortalte oss om isolasjonen, vil forhåpentligvis i nær fremtid gjøre noen oppgraderinger og få en bedre isolasjonslyd. Vi ser frem til å ønske deg velkommen tilbake igjen snart.Vennlig hilsen,Resepsjon

8/10 Bra

Saleem

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
nice location
good reception greeting ample parking nice clean room and excellent breakfast service. Let down by bar staff asked for some fresh cold milk for tea and was told I need to pay for small amount of tea Which i required for my bedroom tea as i don't like the plastic tub milk I have travelled for 14 years in hotels for my work first time been told to pay for milk will definitely will not be coming back again for business trip by to Hilton Gardens inn Luton again will book different hotel.
Bodde här 1 natt i september 2023
Svar från Tharin 12 okt. 2023
Dear guest, sorry to hear you have bad experience while you staying with us. We don't mind to provide you milk for your tea at all. We will investigate this and give my team more training about this situation. I apologize for any inconvenience cause.

8/10 Bra

Ovidiu

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023
Svar från Dre Derose 22 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your guestroom and our customer service to your liking. Was there anything we could have done differently to improve this score? Please feel free to provide us with any feedback necessary. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards, Dre Derose, Front Office Supervisor

6/10 Okej

Kris

Bodde här 1 natt i augusti 2023
Svar från Tharin 16 sep. 2023
Thank you for your rating. Please let us know what we can make it better next time when you stay with us. Looking forward to see you in future stay.

6/10 Okej

Paul

Gillade: Personal och service
Bodde här 1 natt i augusti 2023
Svar från Tharin 16 sep. 2023
Thank you to rate us 6. Please let us know if we can do anything to improve our service in your future stay.

10/10 Fantastiskt

Fran

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay for an early flight from Luton.
Bodde här 1 natt i juli 2023
Svar från Dre 8 aug. 2023
Dear Onder, Thank you for taking a moment to share your experience, and for giving us a perfect score of 5/5. I am happy to hear that you found our hotel location convenient for you. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

4/10 Dåligt

Doug

Bodde här 1 natt i juli 2023
Svar från Dre 8 aug. 2023
Dear Doug, Thank you for taking a moment to share your experience, and for your score of 4/10. Was there anything we could have done to improve this score? Please feel free to respond to this message to give us anymore information. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

10/10 Fantastiskt

Matthew

Bodde här 1 natt i juli 2023
Svar från Dre 5 aug. 2023
Dear Onder,Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and customer service to your liking. Thank you for a perfect score of 10/10. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

6/10 Okej

Anthony

Bodde här 1 natt i juli 2023
Svar från Dre 8 aug. 2023
Dear Anthony, Thank you for taking a moment to share your experience, and for your score of 6/10. Was there anything we could have done to improve this score? Please feel free to respond to this message to give us anymore information. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

6/10 Okej

Onder

Bodde här 1 natt i juni 2023
Svar från Dre 8 aug. 2023
Dear Onder, Thank you for taking a moment to share your experience, and for your score of 6/10. Was there anything we could have done to improve this score? Please feel free to respond to this message to give us anymore information. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind Regards,Dre Derose Front Office Supervisor Hilton Garden Inn Luton North

10/10 Fantastiskt

Rubina

Bodde här 1 natt i maj 2023
Svar från Raluca 27 juni 2023
Thank you for reviewing your staying. We are happy to see the 10th score and we are delighted that we could ensure a comfortable stay during your visit. We look forward to welcoming you back to our hotel.Kind Regards,Raluca, Guest Service Agent

4/10 Dåligt

Stuart

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i maj 2023
Svar från Raluca 23 maj 2023
We're sorry to hear that your experience did not meet our standards. Please, if you can give us more details regarding the low score, reach out to us to discuss your experience, so we can work harder next time to ensure that similar issues do not occur in the future.Kind Regards,Raluca, Guest service agent

6/10 Okej

Euan

Bodde här 1 natt i maj 2023
Svar från Raluca 23 maj 2023
Thank you for leaving a review. Please feel free to reach out to our e-mail address to share your additional feedback, as we can see the score is being only 6, so in the future we can improve these areas so it won't be any issues with your staying. We hope you'll have a chance to come back soon.Kind regards,Raluca, Guest Service Agent

4/10 Dåligt

Matilda

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
NA
Svar från Raluca 25 apr. 2023
Thank you for your feedback. We're very sorry to hear about your recent experience. We hope you'll reach out to our e-mail address or contact us by our phone number to discuss your experience in more detail.Raluca, Guest Service Agent01582 435300

10/10 Fantastiskt

donna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från Tharin 24 apr. 2023
Thank you very much for your rating. We really hope to see you in future stay

8/10 Bra

Jack

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Will use again, good stay.
Bodde här 1 natt i mars 2023
Svar från Raluca, Guest Service Agent 27 mars 2023
Thank you so much for taking the time to leave us feedback. I am happy to hear that you had a good experience with us. We work hard to meet expectations like yours and we're happy to hear we hit the mark for you. We look forward to meet you soon again, until then, we are here if you need help or have any questions.Kind Regards,Raluca, Guest Service Agent

10/10 Fantastiskt

BRIAN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2023
Svar från Raluca, Guest Service Agent 16 mars 2023
Thank you for taking a moment to share your experiene and for leaving us a good note. I'm happy to find that the hotel was to your liking, we hope to see you next time. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bra

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay
Very accommodating, receptionist was lovely
Bodde här 1 natt i mars 2023
Svar från Yayang 11 mars 2023
Dear Mr. Mark,Thank you for taking the time to review your recent stay. We are glad to hear that overall you had a pleasant stay and we appreciate your feedback about our team who are always ready to go that extra mile for our guests. We aim to make every experience with us a memorable one, so it is very rewarding to hear that you enjoyed your stay. We look forward to seeing you again in future. Kind Regards,Hilton Garden Inn Luton North

10/10 Fantastiskt

Steve

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2023
Svar från Yayang 4 mars 2023
Dear Steve,Thank you for positively reviewing your stay. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding. We look forward to welcoming you back in the future.Kind Regards,Yayang PuspitaGuest Service AgentHilton Garden Inn Luton North

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Better by a long way
2 nights great location. Good accommodation in and around Luton is hard to come by. This one is the best yet (after trying 7 other to date) Keep it up Hilton
Bodde här 2 nätter i februari 2023
Svar från Yayang 26 feb. 2023
Dear Guest,We really appreciate your positive review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We look forward to seeing you again in the future. Kind Regards,Yayang PuspitaGuest Service AssistanceHilton Garden Inn Luton North

6/10 Okej

Paula

Bodde här 1 natt i februari 2023
Svar från Yayang 26 feb. 2023
Dear Ms. Paula, Thank you for sharing your review, We are glad to hear that overall you had a pleasant stay, however, we are sorry that not everything met your satisfaction. We value feedback from our guests as it helps us to identify areas for improvement. We very much hope to be able to welcome you again.Kind Regards,Yayang PuspitaGuest Service AgentHilton Garden Inn Luton North