We sincerely apologize for the subpar cleanliness and maintenance issues you encountered during your stay. This falls below our standards, and we deeply regret any inconvenience caused. Your feedback is valuable, and we'll take immediate action to address these issues to ensure a better experience for future guests. Thank you

Hello Saiful,Thank you for your responds, your feedbacks are invaluable

We deeply regret the inconveniences you faced during your stay. Your feedback is crucial, and we appreciate your patience and understanding.

Hi Gagan, we appreciate your feedback.

Hi Sola, Thank you, your feedbacks are very important

I sincerely apologize for the unpleasant experience with the carpets' odor and the misrepresented bar and restaurant. This falls short of our commitment to provide accurate information and a comfortable environment. We take your feedback seriously and will address these issues promptly to ensure a more accurate and enjoyable stay in the future.

Hi KeithI'm genuinely sorry for the disruptive experience upon your arrival, with the group in reception. We deeply regret for the inconvenience caused. Your observations about the public areas and mattress are concerning and will be promptly addressed. We appreciate your feedback and will work to improve these aspects for a better guest experience in the future.

Thankyou for your positive feedback.

Dear HanneWe are very apologetic regarding the smellWe can guarantee a better experience on your next visitRegards

Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

Dear MargueriteWe can confirm the lift is up and runningRegards

Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

Dear YuvieWe appreciate your feedback and hope to see you again soon !Regards

Thank you for your valuable feedback

I apologize for the inconvenience caused by the non-functioning ventilator and the excessive noise. Your comfort is important to us, and we take this feedback seriously

Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

Hello sorry for the inconvenience caused by the smoke smell in the hallway, which doesn't meet our standards. Your feedback is valuable, and we will swiftly investigate and resolve the issue to create a cleaner and more enjoyable environment for all our guests. Thank you for your understanding.

Dear SatyaWe appreciate your feedback and we will pass the message to our relevant team member to ensure better experience on your future visit !Regards

Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

Thank you , Mr GodwinWas lovely having you :)

We are sorry to hear about your experience with us!Your charger is at the front desk as we spoke over the phone!See you shortly :)

Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards

Dear Toyin,I'm very sorry to hear about your bad experience, I can confirm that repair work for the lift has been approved by management and it will be ready in few days. i will make sure that we have chair, cups and soap available in each room and we have our reception team available 24/7 to help. we ensure a better experience on your next stay. Hope to see you soon. Thank you

Dear StephenApologise for the inconvenience.we have just approved a quotation to get the Lift repaired so expect this rectified within the next few weeks

Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we have immediately shared the feedback with our relevant team to look into this concern so that our other guests should not face such trouble further. Hope to make your future experience delightful and we ensure a better experience on your next stay. Regards