2/10 Väldigt dåligt
Manish
24 sep. 2025
Gillade inte: Personal och service
Expedia was understanding and helped me to some extent! I’ll be continuing to use Expedia but will never book at this hotel again as I had a very disappointing experience with this hotel. I contacted them through Expedia to request a simple change of date due to an emergency, but they refused both a date change and a refund. Communication was extremely poor, and there was no willingness to accommodate genuine circumstances or show any sympathy.
Hotels should demonstrate at least a basic level of flexibility and customer care, especially when guests are facing unforeseen emergencies. Unfortunately, this property showed neither. I would not recommend booking here if you expect fair treatment or understanding.
Manish
Bodde här 1 natt i september 2025