Dear Guest, Thank you for you visit and for choosing The Central Kirchberg – Smart Aparthotel during your stay. We hope to see you soon. Best regards The Central Kirchberg – Smart Aparthotel Team

Dear Mihnea,Thank you for your feedback! Please note our all possible charges are clearly explained in the communication inside the apartments as well as in our email communications. Leaving a simple trash bag is not penalised, but leaving the kitchen full of dirty dishes and trash bags can be. It is mentioned in our cleaning policies on the kitchen counter of your apartment.Kind Regards

Dear Alexandros,Please note this was no fire alarm test exercise, there was an actual risk of fire that needs to be taken seriously. In this case our staff needs to check the source of the risk before being able to turn off the alarm for obvious security reasons. Please note that for this reason the detectors must not be tampered with as you did under any circumstances.The next day 2 employees indeed knocked on your door to ask to fix a piece of furniture as our worker was only available at that time to intervene. No one entered the bathroom, there was no silicone involved. We apologize for this 2 minute inconvenience, it is unfortunate but it may happen that the staff needs to intervene in apartments to fix or check if necessary. As for the cleaning, Please note we are an aparthotel therefore the apartments are always cleaned before and after your arrival, or weekly for stays over 7 nights.

Thank you kindly Zhe :)

Thank you for staying with us!

Muchas Gracias Esther!

Dear Rakesh,Please note that all our bathrooms are equipped with hand wash. There are also ventilation outlets in both the toilet and bathroom working 24/7 as in the rest of the apartment. We are sorry that during your stay the reception was unable to meet your request as they were sold out of the requested product during this busy weekend.More generally the reception is always at the disposition of the guests whenever possible and depending on the availability of our extras. Thank you for your understnading,We are looking forward to seeing you again,

Dear Lourdes, We are sorry you feel this way, especially as it is not true. We do have a reception open 7/7 from 9AM to 6PM to assist our guests, along with a telephone assistance in case of emergencies available 24/7. But because you only stayed one night and arrived late, you did not have the opportunity to meet them in person. We hope next time :)

Thank you Marcin! :)

Thank you Anna!

Dear Shirley,Thank you so much for your feedback! We will be happy to welcome you again at The Central :) BestThe Central Kirchberg Team

Dear Dominik, Thank you so much for your nice review! you are welcome anytime to stay with us again :)

Thank you Jean Paul! We hope to see you again very soon :)

Dear El Khoury, Thank you taking the time to post your review :) Please note that all our pillows have been replaced by thicker ones. Best,

Deat Muhammet, we are not sure to understand what you mean exactly insofar as all our apartments are equipped with toilets and a bathroom? Thank you,

Bonjour,Pourriez-vous s'il vous plait nous expliquer ce que vous entendez par service "inexistant"? Veuillez noter que nous sommes un aparthotel avec des services qui diffèrent légèrement d'un hotel traditionnel. Cependant, notre réception au 2e étage est ouverte entre 9 et 18h et reste à votre disposition au besoin. Merci

Muchas Gracias Edgard!

Dear Maria,Your disappointment maybe generated from the expectation of booking a regular hotel room, but we clearly advertise that our establishment is an Aparthotel, with a slightly different business model. Because 86 apartments with kitchens take longer to clean than regular hotel rooms, we have no other choice than to ask for the check-out at 10AM in order to have it ready for 3PM. Asking for a later check-out require us to take other dispositions hence the extra cost, for the extra service.

Dear Eduardo, please note that we do now provide coffee capsules, tea and sugar to help you out at your arrival.

Thank you kindly Su Yin for taking the time to rate your stay and for you accurate comment, we do indeed need to know in advance if a parking space is required or not in case of arrivals after opening hours. All the best

Merci beaucoup :)

Thank you kindly!

Thank you very much! Come back anytime!

Merci beacoup!

Thank you for your feedback Karin! Please note the reception staff is here to help you if you need assistance such as an extra blanket :)

Thank you warmly Ashu :)

Thank you for your feedback :)

Thank you for rating your stay :)

Thank you for taking the time to rate your stay :)

Dear Gaurav, could you please explain to us what went wrong during your stay in order for us to better understand your rate?

Dear Dominique,We apologize for the Wi-Fi issues. Because we understand how important it is for our guests, during 2022 we have financed the upgrade of the entire Wi-Fi infrastructure of the building to guarantee super-fast Wi-Fi to everyone, even when we are fully booked as it happened during your stay.

Thank you Jorgen, please note that all our pillows have been replaced by thicker ones :) We do have dining tables in some apartments depending on the type you chose. All the best,

Muchas Gracias Pablo! :)

Thank you so much! We hope to see you again some time soon!

Thank you kindly Cydonie for your review :)

Dear Mark, we are very sorry if you did not feel welcome here. It is indeed clearly stated on our website and on every online platform that we do not offer no A/C in the apartments but that fans can be made available to guests on request. Please note that during 2022 we have financed the upgrade of the entire Wi-Fi infrastructure of the building to guarantee super-fast Wi-Fi to everyone, even when we are fully booked as it happened during your stay.

Cher Gilbert, Nous vous remercions d'avoir pris quelques minutes de votre temps pour nous faire part de votre expérience au sein de notre ApartHotel. Votre retour partagé avec nos équipes est un réel encouragement. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement au sein du Central Kirchberg – Smart Aparthotel. Cordialement