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Recensioner av Sofitel Winter Palace Luxor

5 out of 5
Sofitel Winter Palace Luxor
Cornish El Nile St, Luxor

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 247 av 347 recensioner" "
8 - Bra i betyg. 63 av 347 recensioner" "
6 - Okej i betyg. 25 av 347 recensioner" "
4 - Dåligt i betyg. 7 av 347 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 347 recensioner" "

9,2/10

Renlighet

9,4/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

sousan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbart.
Bodde här 2 nätter i april 2019
Svar från Wessam 24 juni 2019
Dear valued Guest, thank you for your feedback and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience

10/10 Fantastiskt

Verifierad resenär

Great vixtorian luxurious hotel
The best hotel in Luxory hands down.
Bodde här 1 natt i augusti 2018
Svar från Wessam 30 aug. 2018
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience

10/10 Fantastiskt

Carlos

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Immaculate service by the staff. The hotel itself is great but the crew are what make it unforgetable. All the employees we met were friendly and went out of their way to make sure we had a great stay.
Bodde här 2 nätter i april 2024

6/10 Okej

Kanae

Gillade: Personal och service
リバービューのお部屋はナイル川の美しい景色を満喫出来、ルクソール神殿にも近く、その周辺には飲食店もあり、立地は素晴らしいです。 チェックアウトが朝早かったのでブレックファーストボックスをお願いしたら快く用意してくださいました。 お庭やプールも綺麗で館内のインテリアも素敵です。 バスルームだけシャワーを使用すると洗面やトイレ部分の床がビチャビチャになります。2泊して2回目は工夫してみましたがやはりビチャビチャになり、水はけも悪く朝になっても乾いていませんでした。 それ以外は満足しています。
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Jess

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sumptuous elegance and calm against the back drop of a chaotic city My mum and I spent a week here for her 80th b’day present. This is an oasis of calm compared to the chaos and hassle of Luxor. From the fact our room was upgraded by the lovely reception staff to have more space for the week we were there, to the soft and unbelievably comfy bed linen to the absolutely amazing staff who helped us, this is a wonderful Hotel. I can’t name them all as I’d be here all day, but stand outs were Ashraf, Khaled and Rashidy. And then the lovely receptionist, the brilliant door man who helped change my dollars on last day, to the lovely female cleaner. Mum had the best time and we ended up eating there every day as we liked the service so much.
Bodde här 7 nätter i mars 2024
Svar från wessam 8 apr. 2024
Dear Valued Guest, We are delighted to read your review and thank you for taking the time to write such excellent feedback regarding your stay at The Sofitel Winter Palace Luxor. We, at The Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Furthermore, it gives us great pride and joy that our guests leave the hotel with nothing but all praises about our hotel, overall facilities, comfortable and clean room, historical palace charm and an incomparable service and hospitality. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in shortly. Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Eiko

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
全てに満足。ゆっくり静養出来ました。
Bodde här 1 natt i januari 2024
Svar från wessam 26 jan. 2024
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

6/10 Okej

Margoth

Bodde här 2 nätter i november 2023
Svar från Wessam 23 jan. 2024
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back very soon. Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Lawrence

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Old time ambiance and service. Relaxing garden with swimming pool. Great location overlooking the river.
Bodde här 2 nätter i oktober 2023
Svar från Wessam 18 okt. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Julie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a phenomenal property with the elegance of an Italian villa. It was five star stay for sure. It was more of an experience to eat out and use local taxis rather than stay in.
Bodde här 3 nätter i september 2023
Svar från Wessam 14 sep. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Koji

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very near to Luxor temple. staff are all friendly . brekfast is available from AM5:30 in resterant It's convinient to start activity from early morning.
Bodde här 3 nätter i september 2023
Svar från Wessam 14 sep. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Ali

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent stay
Beautiful hotel. Everything was excellent. Highly recommend.
Bodde här 2 nätter i september 2023
Svar från Wessam 7 sep. 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

10/10 Fantastiskt

Philip

Bodde här 2 nätter i augusti 2023
Svar från Wessam 27 sep. 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

6/10 Okej

Mustafa

Gillade: Renlighet
Bodde här 2 nätter i augusti 2023
Svar från Wessam 27 sep. 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Rosa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service! Everyone was willing to help. We will go back
Bodde här 2 nätter i augusti 2023
Svar från Wessam 7 sep. 2023
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manger

10/10 Fantastiskt

Fay

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Wessam 16 aug. 2023
Dear Guest, Thank you for your feedback, and we look forward to welcoming you back. Best regards, Wessam Farah Guest Experience Manager

4/10 Dåligt

mark

Bodde här 2 nätter i juli 2023
Svar från Wessam 29 juli 2023
Dear Guest, Thank you for your feedback, and we look forward to welcoming you back. Best regards, Wessam Farah Guest Experience Manager

4/10 Dåligt

mark

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Very
Bodde här 8 nätter i juli 2023
Svar från Wessam 29 juli 2023
Dear Guest, Thank you for your feedback , and we look forward to welcoming you back . Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Jasmine

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great experience! Friendly staff and very clean rooms
Bodde här 1 natt i juni 2023
Svar från Wessam 27 juni 2023
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Wessam Farah Guest Experience Manager

6/10 Okej

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
A historic hotel in a prime location with wonderful staff and lots of charm. The staff takes great pride in their jobs and work really hard to accommodate your every need and request. Rooms are nice and offer very comfortable beds. The bar/lounge by the lobby was excellent. Great staff, service and live piano during happy hour. The grounds are spacious and beautiful. The pool is large, but requires significantly more chlorine as it has algae throughout the grout, walls and filters. The food was ok. Absolutly nothing to reflect or rival a 5 star hotel. The breakfast was ok. The food at the pool was subpar. Dinner was ok. The stores connected to the hotel are a circus. Nobels Art Gallery and Nobels Jewelers are all owned by the same family and are a complete rip off. I purchased an 18k cartouche from Shady. I picked up my cartouche and went back to the hotel and realized the letters on my name were FAKE GOLD. I took it back to the store and informed him I knew it wasn’t real gold. He admitted it and refunded me. So disturbing. I made the hotel aware given the stores products are displayed throughout the hotel endorsing the stores. Overall, the hotel was ok. It is a historic hotel but absolutly not a five star hotel.
Bodde här 3 nätter i juni 2023
Svar från Wessam 27 juni 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. we would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Thank you for appreciating the historical charm of the great old palace and the unique premises. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. With Best Regards, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Darlene

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was one of my best experiences at a hotel. The Victorian ambience is charming. The service is absolutely phenomenal - the staff really take care of you and are super-friendly. The rosemary chicken at the restaurant was the best I have ever had.
Bodde här 2 nätter i maj 2023
Svar från Wessam 21 juni 2023
Dear Valued Guest, Thank you very much for your wonderful feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

8/10 Bra

Riaz

Bodde här 3 nätter i maj 2023
Svar från Wessam 21 juni 2023
Dear Valued Guest,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam FarahGuest Experience Manager

10/10 Fantastiskt

Gloria, San Jose

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Grand old hotel. Beautiful gardens and wonderful breakfast.
Svar från Wessam 29 maj 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Luisa fernanda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Wessam 29 maj 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Helene

Bodde här 2 nätter i maj 2023
Svar från wessam 22 maj 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Hrishikesh

Bodde här 2 nätter i mars 2023
Svar från Wessam 29 maj 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

8/10 Bra

Ricky, Mid Levels

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2023
Svar från Wessam 26 apr. 2023
Dear Valued Guest,Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

6/10 Okej

Adrian

Bodde här 1 natt i april 2023
Svar från wessam 22 maj 2023
Dear Valued Guest,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

8/10 Bra

Sanna

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful old hotel
First we had a small room without balcony although I had booked a Nile view room. But we got a huge room with a balcony overlooking the amazing garden. The hotel is a bit rundown but lovely. Breakfast was excellent. All in all wonderful three days
Bodde här 3 nätter i april 2023
Svar från Wessam 19 apr. 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

8/10 Bra

André

Bodde här 6 nätter i mars 2023
Svar från wessam 1 apr. 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Dorothy

Bodde här 1 natt i mars 2023
Svar från Wessam 19 apr. 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Louie, Berwyn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No upgrade, but great nevertheless.
Bodde här 2 nätter i mars 2023
Svar från wessam 1 apr. 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards, Wessam Farah Guest Experience Manager

6/10 Okej

Megan

Bodde här 1 natt i februari 2023
Svar från Wessam 8 mars 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

4/10 Dåligt

ILARIA B., Scottsdale

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It's a beautiful hotel, in a beautiful location, in desperate need of a total renovation. Everything is either dirty, or outdated. From peeling paint to toilets not flushing properly, everything need a gut job. Our room had a stunning view, but heating, bidet and windows did not work properly. We were freezing because of the draft from the old windows that don't close properly. The entire hotel is falling apart, certainly not the luxury experience we were expecting. We could not wait to get out of there.
Bodde här 4 nätter i januari 2023
Svar från Wessam 20 feb. 2023
Dear Valued Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Sofitel Winter Palace hotel. Kindly note that the hotel is planning to have a renovation to be in line with our Guest's expectations. Thank you again for your visit and constructive critics, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, and we are eager to regain your confidence during another occasion if you gave us that chance.Best regards, Wessam Farah Guest Experience Manager

6/10 Okej

Jörg

Gillade inte: Personal och service
Beim Frühstück sehr schlechter Service, sonst o k
Bodde här 1 natt i januari 2023
Svar från Wessam 3 feb. 2023
Dear Valued Guest,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We took good note of your remarks on the service you experienced at breakfast, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Wessam Farah Guest Experience Manager

8/10 Bra

Irene

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was chosen because it is "historical" or nearly so. It is a little run down. But still the best in the area, apparently
Bodde här 2 nätter i december 2022
Svar från Wessam 3 feb. 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.Kindly note that the hotel is planned to have a renovation to be in line with our Guest's expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Ahmed

Reste i grupp
Gillade: Personal och service
Gillade inte: Bekvämligheter
This is a palace that was built in 1886. the space is truly palatial and unique. An upgrade or restoration of furniture, and bathroom amenities need to be done.
Bodde här 4 nätter i januari 2023
Svar från Wessam 3 feb. 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. Kindly note the hotel is planned to have a renovation to be in line with our Guest's expectations. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Warm regards, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Olivier

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing experience in a mythical hotel
Svar från Wessam 3 feb. 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

EIKO

Svar från Wessam 8 mars 2023
Dear Valued Guest , Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

8/10 Bra

Frank

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2022
Svar från Wessam 3 feb. 2023
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Bence

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An old hotel with lots of character. Spacious. Beautiful garden. Good breakfast. High ceilings. We greatly enjoyed our stay.
Svar från Wessam 3 feb. 2023
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests is very gratifying and knowing that you enjoyed so much the facilities and services is a reward in itself. Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction. I do hope that we will have the opportunity once again to serve you in the very near future. Best regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Karen

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Absolutely brilliant experience! Staff were so wonderful. Food amazing and the rooms just perfect! It is a wonderful hotel experience steeped in history and old world charm!
Bodde här 3 nätter i november 2022
Svar från Wessam 22 nov. 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Shahan Ara

Bodde här 1 natt i november 2022
Svar från Wessam 24 feb. 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not so distant future. Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Karen

Bodde här 1 natt i november 2022
Svar från Wessam 22 nov. 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam FarahGuest Experience Manager

2/10 Väldigt dåligt

Duwayne

Bodde här 1 natt i november 2022
Svar från Wessam 26 nov. 2022
Dear Guest, We were very disappointed to read your experience during your stay in our Sofitel Winter Palace hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Dirk

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Top Lokation in LUXOR; das Hotel ist ein Museum, der Innenhof/Garten eine Oase. Eine Empfehlung für Gäste der alten Schule..
Bodde här 4 nätter i oktober 2022
Svar från Wessam 2 nov. 2022
Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. We surely appreciated that you took a few moments to leave us an excellent feedback about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations and we hope your next visit will be as pleasant as previous one. With best regards, Wessam FARAH Guest Experience Manager

10/10 Fantastiskt

George

Bodde här 1 natt i oktober 2022
Svar från Wessam 24 feb. 2023
Dear Valued Guest, Thank you very much for your feedback, and we look forward to welcoming you back in not-so-distant future. Warmest regards,Wessam Farah Guest Experience Manager

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful old property. Probably would save money and stay at adjacent building for less than half the price next time. Was nice to have balcony looking out over Nile.
Bodde här 3 nätter i oktober 2022
Svar från Wessam 2 nov. 2022
Dear Valued Guest, Thank you for choosing Sofitel Winter Palace Luxor for your recent visit to Luxor. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. and we hope your next visit will be as pleasant as the previous one. Sincerely,Wessam FARAH

2/10 Väldigt dåligt

Keith

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
WORST HOTEL I HAVE NEVER STAYED
WORST Hotel I have ever stay in the 75 international cities I have visited. Really bad stay getting only a few hours sleep. Very noisy street. I ask to have my room changed and they reply hotel was full and couldn't change. The true is the hotel was very empty. I hardly saw anyone there and only a few people a breakfast. Saw only a few people checking in or out. Staff was not helpful at all. I finished my tour of Luxor early and since I was traveling light I had travel bad with me and decided to not to go back to to the hotel. My tour guide suggested another hotel to stay at and have dinner before going to the airport back to Cairo. It was a great hotel and wonderful dinner. If you are going to Luxor DON'T USE THIS HOTEL you will regret it!
Bodde här 1 natt i september 2022
Svar från Wessam 2 nov. 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Winter Palace Luxor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; Kindly note that we checked our record and found the hotel was busy , therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Wessam Farah Guest Experience Manager

10/10 Fantastiskt

Marion

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Personnel aux petits soins, très propre, jardins et piscine bien aménagés
Bodde här 4 nätter i september 2022
Svar från Wessam 2 nov. 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager

8/10 Bra

Maria

Bodde här 1 natt i september 2022
Svar från Wessam 2 nov. 2022
Dear Valued Guest ,Thank you very much for your feedback , and we look forward to welcoming you back in not so distant future.Warmest regards,Wessam Farah Guest Experience Manager