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Recensioner av Macdonald Elmers Court Hotel

4 out of 5
Macdonald Elmers Court Hotel
South Baddesley Road, Lymington, England

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 163 av 535 recensioner" "
8 - Bra i betyg. 183 av 535 recensioner" "
6 - Okej i betyg. 108 av 535 recensioner" "
4 - Dåligt i betyg. 58 av 535 recensioner" "
2 - Väldigt dåligt i betyg. 23 av 535 recensioner" "

8,2/10

Renlighet

7,8/10

Personal och service

7,6/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och personal och service
Ett fantastiskt boende i lugn och vacker miljö. Jättesköna sängar och tillgång till pool. God frukost och mycket trevlig personal. Detta blev vår favorit på rundresan.
Bodde här 1 natt i juni 2019
Svar från md 4 juli 2019
Thank you for your recent comments following your stay with us here at Elmers.

10/10 Fantastiskt

Fredrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt boende i fantastisk miljö
Fantastiskt läge eftersom vi skulle ta morgonfärjan till Isle of Wight. Hotellet ligger lite utanför själva samhället, men eftersom det finns både pub och restaurang där klarar man sig fint. Trevliga rum och hjälpsam personal!
Bodde här 1 natt i juni 2017

10/10 Fantastiskt

stuart

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic setting within a location well laid out .The breakfast was very good with plenty of choice
Bodde här 2 nätter i maj 2024
Svar från GM 20 maj 2024
Dear Stuart,Thank you for your review. I am delighted you enjoyed your stay. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

AUDREY

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service from the staff. Beautiful property.
Bodde här 1 natt i maj 2024
Svar från GM 20 maj 2024
Dear Audrey,Thank you for your review. I am delighted you enjoyed your stay. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

justine

Reste med sin partner
Gillade: Bekvämligheter
Loved it
Bodde här 1 natt i maj 2024
Svar från GM 4 maj 2024
Dear Justine,Thank you for your feedback. I am delighted you enjoyed your stay and we look forward to seeing you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Jason

Reste med familjen
Nice sized room, really comfortable bed, fixtures were a little dated but really enjoyed it. Breakfast was perfectly fine.
Bodde här 1 natt i april 2024
Svar från GM 1 maj 2024
Dear Jason,Thank you for your feedback. I hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Bra

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very handy for ferry to Yarmouth Isle of Wight, literally around the corner. Very clean Well equipped and comfortable bedroom. Sadly breakfast food was luke warm Upon our complaint the waiter/manager came out with a food thermometer to check and removed quite a lot of items. Solent dining area not very clean remnants of chips and crumbs on the floor around table. Reception was informed we await feedback.
Bodde här 1 natt i april 2024
Svar från GM 27 apr. 2024
Dear James,Thank you for your feedback. I have raised the issue with the food and bevergae team to improve these areas. We have a new food and beverage manager starting this week who will drive standards.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Russell

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Lovely property with a nice spa area. Peaceful and tranquil with easy access to New Forest walks. Chalet staff good and friendly. Restaurant nice ambience to eat in. Food good. I thought they let themselves down at Breakfast. Food not ready at the same time. When they run out of things they were slow to refill empty trays. It meant you couldn't eat the whole of your breakfast at the same time. Very Disappointing.
Bodde här 3 nätter i mars 2024
Svar från GM 20 mars 2024
Dear Russell,Thank you for your lovely review. We hope to see you again soon.I will address the issue you have raised regarding breakfast.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Dianna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a wonderful stay at this hotel, and look forward to returning. The staff were brilliant and welcoming.
Bodde här 1 natt i mars 2024
Svar från GM 12 mars 2024
Dear Dianna,Thank you for your feedback. We hope to see you again here at Elmers Court soon.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Emily

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från GM 26 feb. 2024
Dear Emily,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okej

Jayne

Reste i grupp
Gillade: Rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från GM 14 feb. 2024
Dear Jayne,Thank you for your feedback. We hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Tom

Reste med sin partner
Gillade: Personal och service
Overall the building and the setting was nice, and the staff were very helpful and friendly and the room was spacious and clean. Unfortunately there were a few things that really let us down for us: 1) The room was quite dated and in need of modernisation. There were no plug sockets anywhere near the bed, the only socket being for a lamp which was not a standard UK plug so it was not possible to charge a phone or anything else anywhere near the bed. 2) We booked this hotel in no small part because we intended to use the tennis courts - these were in very poor condition, one I would say was pretty much unplayable, the other we attempted to play on and slipped over twice. The surface was very worn and covered in moss making it slippery. This was in February, but it was a dry day and shouldn’t have been that slippery had the surface been in reasonable condition. 3) We didn’t use the spa, but we did use the pool which was also quite dated. The steam room and sauna were nice, but the pool was quite busy with children when we were there late Sunday afternoon. Given the marketing as a “spa” if that was the premise I had booked under I would have been disappointed. I noted there are “adult only” times but these were quite off peak times when you probably won’t be using the pool. The photos also suggest there is a hot tub/jacuzzi which it transpires is actually just a corner of the pool which jets so it is the same temperature as the pool and is not a hot tub.
Bodde här 1 natt i februari 2024
Svar från GM 6 feb. 2024
Dear Tom,Thank you for your feedback. I am glad that overall you enjoyed your stay. I will of course look into the points you have raised as we continue to improve the product here at Elmers Court.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Jennifer

Affärsresenär
Gillade: Personal och service och bekvämligheter
Beautiful surroundings and such lovely staff. Rooms are a bit tired and I don't think, as a lone female traveller, I would stay in the room away from the main building. Next time I will try to say on a higher level near to the main building. All in all a good stay with fabulous staff.
Bodde här 1 natt i januari 2024
Svar från GM 6 feb. 2024
Dear Jennifer,Thank you for your feedback. I am glad that overall you enjoyed your stay. I will of course look into the points you have raised as we continue to improve the product here at Elmers Court.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Lindsey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
New Forest
Really lovely hotel, ideal location
Bodde här 2 nätter i december 2023
Svar från GM 15 dec. 2023
Dear Linsey,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Martin

Bodde här 2 nätter i december 2023
Svar från GM 7 dec. 2023
Dear Martin,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Bethan

Gillade: Renlighet och personal och service
Bodde här 3 nätter i december 2023
Svar från GM 7 dec. 2023
Dear Bethan,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Timothy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location for the New Forest and Lymington with nice grounds and outdoor and indoor swimming pools.
Bodde här 2 nätter i november 2023
Svar från GM 29 nov. 2023
Dear Timothy,Thank you for your feedback. I am delighted you enjoyed your stay and we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

christine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved that to get to the Isle of Wight Ferry was 7 minute walk. The staff in all areas were good natured and helpful. the room was just lovely and in a wonderful setting and felt more like an apartment than just a room. Lovely quality fittings, bed very comfortable with feather pillows, white fluffy towels in the bathroom. Felt very luxurious and the breakfast - great choice served with a smile. our eve meal was very tasty. Can't fault this grand building with all amazing spa and pools and great accomamdtion. Will most certainly stay again.
Bodde här 2 nätter i november 2023
Svar från GM 29 nov. 2023
Dear Christine,Thank you for your feedback. I am delighted you enjoyed your stay and we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

aviraj

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Short weekend break.
Surprised my wife and must the staff were really helpful and friendly, the infrastructure is a little outdated but the service was spot on. Enjoyed every bit of it and will definitely be back.
Bodde här 1 natt i november 2023
Svar från GM 13 nov. 2023
Dear aviraj,Thank you for your review. We do hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okej

Andrew

Gillade: Renlighet och personal och service
Tierd units.
Bodde här 2 nätter i oktober 2023
Svar från GM 23 okt. 2023
Dear Andrew,Thank you for your feedback. We continue to develop the product here at Elmers Court and hope you will try us again in the future.Kind regardsMark WattsGeneral Manager

6/10 Okej

Angela

Reste med sin partner
Gillade: Personal och service
Very quaint & traditional style, bar & restaurant could do with modernisation and revamp for younger clientele
Bodde här 1 natt i september 2023
Svar från GM 16 okt. 2023
Dear Angela,Thank you for your feedback I will look into this and see where we can make changes to improve in this area.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Greta

Gillade: Renlighet och personal och service
Bodde här 2 nätter i oktober 2023
Svar från GM 16 okt. 2023
Dear Greta,Thank you for your review. We look forward to seeing you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okej

Marion

Reste med sin partner
Beautiful main building and wonderful grounds but in need of refurbishment. As this was a hotel stay we expected to be in the main building but all the hotel rooms are in lodges a short walk away - not good if it’s raining. Lovely staff who were very helpful.
Bodde här 3 nätter i oktober 2023
Svar från GM 13 okt. 2023
Dear Marion,Thank you for your feedback. We try and make it clear that all our hotel rooms are way from the Manor house. I do apologise for this.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Wendy

Bodde här 1 natt i oktober 2023
Svar från GM 30 okt. 2023
Dear Wendy,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okej

michael

Bodde här 4 nätter i september 2023
Svar från GM 4 okt. 2023
Dear Michael,Thank you for your rating. We hope to see you again in the future.Kind regards,Mark WattsGeneral Manager

6/10 Okej

Nassir

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från GM 25 sep. 2023
Dear Nassir,Thank you for your feedback. I hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Nicholas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från GM 25 sep. 2023
Dear Nicholas,Thank you for your feedback. We hope to see you again in the future.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Martin

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Attractive, well-manicured grounds surround an impressive hotel frontage, with a large lawn leading down to the estuary and marina. Regarding the accommodation I was surprised and disappointed to learn that my 'Super Deluxe' room was NOT in the hotel building but in a block of two-level apartments a short walk from the hotel - this was not mentioned anywhere at the time of booking, nor was the steep set of stairs leading to the top level I had been allocated. The room itself ('1a') was well appointed, though the decor was somewhat dated and in need to attention e.g. evidence of flooding on the bathroom door and bath panel, missing fascia on the shower controls, as well as hanging cobwebs from the pendant light in the room. Also there was no guide to hotel facilities in the room. Breakfast was adequate but not of the sophistication to match the hotel's image and room rates. In summary, I enjoyed the Macdonald Elmers Court and would return after a refurb, despite my stay being not worth the money I was charged. I recommend less focus on the fur coat, more on the knickers.
Bodde här 3 nätter i september 2023
Svar från GM 25 sep. 2023
Dear Martin,Thank you for your review. We hope you will stay with us again in the future. We try to ensure all information and photos reflect our property and will continue to review this.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Lisa

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
2 night stay
Lovely 2 night stay. Would return. Our room was a separate lodge which weren’t aware of befote. Very roomy . C out of of had a bigger tv on the wall plus fridge considering the size. Dinner was in the main hotel and breakfast was in the building where the gym was so not ideal when it was raining . Gym needs a makeover. Weren’t acknowledged and anyone could walk in. When I said we hadn’t been before, was just told to take a towel, when I asked where everything was , was told that way . Would be nice in good weather as also had an outdoor pool. Dinner was lovely but pricey . Isle of Wight ferry 5 mins walk away . Lymington town around half an hour walk. Would recommend overall
Bodde här 2 nätter i september 2023
Svar från GM 25 sep. 2023
Dear Lisa,Thank you for your review. I am glad that overall you enjoyed your stay. I will pick up your points with the leisure teams as support should be offered to all residents.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Y A

Reste med familjen
Gillade: Renlighet
Bodde här 2 nätter i september 2023
Svar från GM 25 sep. 2023
Dear Y A,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

4/10 Dåligt

naomi

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not a great stay
Ok, but not 4 star Good things- nice outdoor pool, was a hot day so appreciated, although not heated. Nice comfy sun beds. Nice lady at check in, free parking, beautiful surroundings, breakfast nice Not so good things - the hotel is meant to be 4 star but I would say it’s not. The room we stayed in was not clean, there was mould on the net curtains, the bed had stains on the mattress, the mattress is probably as old as the building. The topper was two singles on a king bed, and poorly fitted. The mattresses also have not been turned as recommended by the manufacturer. The room had dust behind the bed and on the lights. The coffee area in the room had coffee stains up the wall. There was enough supplies for one hot drink in the room. Unfortunately it was one of the most uncomfortable nights I’ve had in a hotel! Not what I’d expect for nearly £200 per night. I did make a complaint in the morning to the manager, but really didn’t feel like anything would change, or like she actually cared.
Bodde här 1 natt i augusti 2023
Svar från GM 1 sep. 2023
Dear Naomi,Thank you for your feedback. I am sorry we did not reach your expectations and will work to resolve this moving forwards. We hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

2/10 Väldigt dåligt

Guy

Bodde här 1 natt i augusti 2023
Svar från GM 11 sep. 2023
Dear Guy,Thank you for your constructive feedback. We were sorry to read that we were unable to meet your expectations on this occasion. Please accept my sincere apologies for the issues you encountered. As General Manager I value your feedback immensely and take on board your points. The necessary action will be taken to rectify the points raised where possible.We hope you will try us again in the future and we would look forward to welcoming you back.Yours sincerely,Mark WattsResort General Manager

6/10 Okej

stephen

Not the usual Macdonald`s standard
We have stayed in many Macdonald hotels over the years but Elmers Court is not their usual standard. We had issues with the shower gel, loo rolls and tissues not being replaced in our room and the breakfast wasn`t great (very poor poached eggs) so we had breakfast elsewhere after the 2nd day. Overall the hotel seemed tired. This is a pity as the location is lovely and very convenient for many local attractions.
Bodde här 5 nätter i augusti 2023
Svar från GM 1 sep. 2023
Dear Stephen,Thank you for your feedback. I am sorry we did not reach your expectations and will work to resolve this moving forwards. We hope you will try us again.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Jørgen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från GM 1 sep. 2023
Dear Jorgen,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Rob

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i augusti 2023
Svar från GM 1 sep. 2023
Dear Rob,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Heather

Bodde här 1 natt i augusti 2023
Svar från GM 1 sep. 2023
Dear Heather,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okej

Kim

Bodde här 1 natt i juli 2023
Svar från GM 27 juli 2023
Dear Kim,Thank you for your feedback. We hope you will visit us again in the future.Kind regards,Mark WattsGeneral Manager

6/10 Okej

Simon

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Needs modernising.
We were put in the annexe which is a large block of rooms outside the main house. Quite tired and very expensive for what you get. I felt like we were at Maplins from Hi-de-Hi.
Bodde här 1 natt i juli 2023
Svar från GM 18 juli 2023
Dear Simon,Thank you for your feedback. Sadly all our hotel accommodation is situated in this area of our grounds. I am sorry if this was not what you were looking for. Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

CAROL

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juli 2023
Svar från GM 18 juli 2023
Dear Carol,Thank you for your review. I am delighted you enjoyed your stay.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Donna-Marie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juli 2023
Svar från GM 11 juli 2023
Dear Donna-Marie,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okej

Sarah

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och personal och service
Bodde här 1 natt i juli 2023
Svar från GM 11 juli 2023
Dear Sarah,Thank you for your feedback which we take on board and will work to resolve moving forwards.Kind regards,Mark WattsGeneral Manager

6/10 Okej

Erin

Bodde här 2 nätter i juni 2023
Svar från GM 18 juli 2023
Dear Erin,Thank you for your feedback. We continue to work to improve our offering here at Elmers Court and hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Madeleine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect hotel and Spa
Great hotel with lovely rooms. The staff was very friendly. The food was very nice. The spa was a great experience
Bodde här 1 natt i juni 2023
Svar från GM 28 juni 2023
Dear Madeleine,Thank you for your review we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

2/10 Väldigt dåligt

Christopher, Eastleigh

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very tired and shabby hotel. Untrained young staff silly prices (£5.50 for a small coke)
Bodde här 1 natt i juni 2023
Svar från GM 28 juni 2023
Dear Christopher,I am sorry to read this we monitor our pricing in line with other hotels of similar standard in this area but I am sorry if this did not feel value for money.We will continue to improve and train the teams.Kind regards,Mark WattsGeneral Manager

2/10 Väldigt dåligt

Richard

Bodde här 2 nätter i juni 2023
Svar från Paul deSteCroix-Hanson Operations Manager 16 juni 2023
Dear Richard,I'm sorry to hear that your stay did not go as expected, and that we did not hear anything about it whilst you were here. Please feel free to get in touch with us directly so we can better understand.

10/10 Fantastiskt

Katy

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed in a deluxe family room which had an adjoining room with little bunk beds. Perfect for a family stay away. The swimming pool was great. The breakfast was lovely. The grounds and setting are beautiful. We’ll definitely stay again. Really good location too.
Bodde här 2 nätter i maj 2023
Svar från GM 7 juni 2023
Dear Katy,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Holly

Bodde här 1 natt i juni 2023
Svar från GM 7 juni 2023
Dear Holly,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Fantastiskt

Stephen

Bodde här 1 natt i juni 2023
Svar från GM 7 juni 2023
Dear Stephen,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

4/10 Dåligt

Kevin

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
We booked a Saturday night to go to a wedding locally and we knew our room wouldn't be ready when we got there but when we asked if we could change somewhere, the staff were pretty unhelpful. We ended up changing in the toilets. The rooms were clean and spacious but breakfast was also disappointing. The senior staff member there was positively rude towards some people who tried to seat themselves and was stropping around the room so much we were afraid to ask for anything; lots of people had to clear plates from their own tables because they were just let pile up. Considering we paid over £300 for a room per night it was pretty poor value for money and far too expensive for what it was. Next time we'll get an Air B&B.
Svar från GM 7 juni 2023
Dear Kevin,I am sorry to hear your comments and will address this with the food and beverage team as this is not the normal feedback we get at breakfast. Sadly we don't have changing facilities other then toilets to offer guest before check-in. I am sorry about this.Kind regards,Mark WattsGeneral Manager

8/10 Bra

Laura

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Lovely hotel but family room tiny
Room was lovely but bunk beds were too small for my two boys to sleep in. Think this should be stated on the room description.
Bodde här 1 natt i maj 2023
Svar från GM 31 maj 2023
Dear Laura,Thank you for your review. I am glad you enjoyed your stay. We will look to add the dimensions of these beds moving forwards.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager