2 barer/lounger

Recensioner av Sofitel Lyon Bellecour

5 out of 5
Sofitel Lyon Bellecour
20 Quai Gailleton, Lyon, Rhone

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 463 av 876 recensioner" "
8 - Bra i betyg. 279 av 876 recensioner" "
6 - Okej i betyg. 78 av 876 recensioner" "
4 - Dåligt i betyg. 36 av 876 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 876 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Hanna

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastisk service och underbara sängar!! Välskött men omodern inredning.
Bodde här 2 nätter i januari 2024
Svar från Claire 28 feb. 2024
Dear Hanna, Thank you for taking the time to share your comments about your stay at the Sofitel Lyon Bellecour. Your kind words about our exceptional service and comfortable bedding are highly appreciated. We regret to learn, however, that you were not entirely satisfied with the decor of our hotel. We hope we will have the pleasure of welcoming you again in the near future.Yours sincerely,ClaireQuality Manager

8/10 Bra

Jessica

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i september 2022

4/10 Dåligt

Björn

Gillade inte: Personal och service
Femstjärnigt hotell med personalproblem. Vare sig restaurang eller bar på top floor öppet.Delvis otränad personal i receptionen. Däremot enda hotell med enkel parkeringsservice vilket är viktigt i Lyon.
Bodde här 2 nätter i juli 2022
Svar från Morgane, Guest Experience Manager 29 juli 2022
Kära kund, Tack för din kommentar om Sofitel Lyon Bellecour. Vi beklagar att din vistelse inte motsvarade dina förväntningar och vi hoppas att du kommer att ge oss en chans att återfå ditt förtroende under en framtida vistelse. Hjärtligt

10/10 Fantastiskt

Målberg, Ulricehamn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Sylvain, Coordinateur Expérience Client 19 maj 2018
Cher Client, Nous vous remercions pour votre retour suite à votre séjour au Sofitel Lyon Bellecour. Nous espérons vous revoir bientot !

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Ok hotell centralt
Restaurangen och frukosten var mycket bra

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
fin stil
väldigt lyxigt inrett hotell med vänlig samt hjälpsam personal.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

johan, Hylteberga

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Hugo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Très propre Facile d’accès Personnel au top
Bodde här 1 natt i april 2024

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Josh

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff went above and beyond to help us on our vacation. The beds were very comfortable. The room was clean. The bathroom was spacious and the shower was great!
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Milko

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Un personnel fantastique : accueillant, agréable, souriant, courtois et sincèrement aux petits soins pour ses clients. Nous sommes tellement bien accueilli que le reste (même s'il est parfait) paraît "secondaire" !
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Annick

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lyon
Idéalement situé. Chambre spacieuse. Personnel agréable
Bodde här 1 natt i januari 2024
Svar från Claire 23 jan. 2024
Chère Cliente, Nous vous remercions d'avoir pris le temps de nous faire part de votre commentaire suite à votre séjour au Sofitel Lyon Bellecour. Nous sommes ravis de savoir que vous avez apprécié notre emplacement idéal, le confort de votre chambre ainsi que notre personnel attentionné.Nous espérons vous accueillir de nouveau lors d'une prochaine escapade lyonnaise.Sincèrement,ClaireResponsable qualité

4/10 Dåligt

ALUIZIO G C

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Limpeza deixou a desejar, carpete e cortinas empoeiradas o que causou alergia em 2 pessoas da família. O hotel necessita de uma renovação
Bodde här 2 nätter i januari 2024
Svar från Claire 23 jan. 2024
Dear Guest, Thank you for taking the time to provide us with your comments following your stay at the Sofitel Lyon Bellecour. We are very sorry to hear that your experience did not live up to your expectations.We sincerely apologize for the shortcomings of our room service. This does not reflect the values and quality standards of our hotel, and we will pass on your comments to our general housekeeper for rectification.We sincerely hope you will give us a second chance on your next visit. Yours sincerely, ClaireQuality Manager

8/10 Bra

Peter

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Zufrieden
Alles soweit iin ord nung
Bodde här 2 nätter i januari 2024
Svar från Claire 23 jan. 2024
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed your visit and we hope to have the pleasure of welcoming you again during your next stay in Lyon.Sincerely,ClaireQuality Manager

10/10 Fantastiskt

Özgür

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Claire 23 jan. 2024
Dear Guest,We would like to thank you for your excellent rating and are delighted that you enjoyed your stay with us. We look forward to welcoming you again on your next trip to Lyon. Yours sincerelyClaireQuality Manager

10/10 Fantastiskt

Kotaro

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Claire 23 jan. 2024
Dear Guest,We would like to thank you for your positive review and are delighted to hear that you enjoyed your stay at the Sofitel Lyon Bellecour. Yours sincerelyClaireQuality Manager

4/10 Dåligt

Olivia

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
That hotel needs to be renovated. Not a 5 stars
Bodde här 2 nätter i december 2023
Svar från Claire 9 jan. 2024
Dear Guest, Thank you for sharing your comments with us.It is with regret that we note your disappointment following your stay at the sofitel lyon bellecour and we are sincerely sorry that our hotel did not meet your expectations.We hope to have the opportunity to welcome you again in the future and improve your experience. Sincerely,ClaireQuality Manager

10/10 Fantastiskt

Richard

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Almost perfect hotel in perfect location!
Really recommend this hotel. Perfect location in Lyon, Valet parking (€30/night). Lovely lobby and entrance, meeting 5 star expectations. Very friendly, capable and professional staff too! Location was as good as we could expect. Overall, we really enjoyed our stay, with clean and comfortable rooms. Our only constructive criticism would be that the rooms feel a little tired (4 star standard) but it is obvious that Sofitel plan to address this, based on the incredible refurbished lobby. Furthermore, complimentary minibar (water, soft drinks and nuts) more than made-up for this. I will stay here again on our next trip to Lyon.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Claudia

Bodde här 1 natt i december 2023

10/10 Fantastiskt

marianne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Graciela

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Claire 6 dec. 2023
Dear Graciela, Thank you for taking the time to give us this excellent note following your visit to the Sofitel Lyon Bellecour. We are very pleased to hear that you enjoyed your stay with us and would be delighted to welcome you back in the near future. Sincerely, ClaireQuality Manager

6/10 Okej

Verifierad resenär

Reste med familjen
Bodde här 1 natt i december 2023
Svar från Claire 6 dec. 2023
Dear Guest, We regret that your experience at the Sofitel Lyon Bellecour did not live up to your expectations.We hope to have the pleasure of welcoming you during a future stay and of demonstrating our commitment to your complete satisfaction.Sincerely,ClaireQuality Manager

10/10 Fantastiskt

Mohand Larbi Ikram

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Claire 6 dec. 2023
Dear Guest, Thank you for your excellent note following your stay at the Sofitel Lyon Bellecour. We look forward to welcoming you back on your next visit to Lyon.Sincerely, ClaireQuality Manager

2/10 Väldigt dåligt

Evelyn, München

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Der Eingangsbereich ist sehr schön, aber wenn man im 4.Stock aus dem Aufzug steigt, glaubt man nicht mehr sich in einem 5 Sterne Hotel zu befinden. Das Zimmer ist eingerichtet wie in den 60er Jahren und entsprechend abgenutzt. Ein ekliger fleckiger Teppich, das Badezimmer ebenfalls alt mit ekligen Fliesenfugen und einer schlecht funktionierenden Dusche. Man zahlt eine Menge Geld und würde in jedem modernen 2 Sterne Hotel billiger und nicht schlechter wohnen. Und einen Ausschlag am Rücken habe ich als "Souvenir"mitgenommen.
Bodde här 2 nätter i november 2023
Svar från Claire 21 nov. 2023
Dear Evelyn, Thank you for taking the time to leave a comment following your stay at the Sofitel Lyon Bellecour. We regret to read that our facilities did not live up to your expectations, and we are sincerely sorry for any inconvenience you may have experienced during your stay.Nevertheless, we can assure you that we attach the utmost importance to the cleanliness of our property and adhere to a strict hygiene and cleaning protocol. We hope to have a chance to regain your trust during a future stay.Sincerely,ClaireQuality Manager

10/10 Fantastiskt

Denise

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location!
Bodde här 1 natt i november 2023
Svar från Claire 20 nov. 2023
Dear Denise,Thank you for taking the time to share your feedback regarding your stay at Sofitel Lyon Bellecour. We are pleased that you enjoyed our great location and we look forward to welcoming you back on a future visit. Sincerely, ClaireQuality Manager

10/10 Fantastiskt

Achille

Bodde här 2 nätter i november 2023
Svar från Claire 15 nov. 2023
Cher Achille, Nous vous remercions sincèrement pour cette excellente note suite à votre séjour au Sofitel Lyon Bellecour ! Au plaisir de vous accueillir de nouveau au cœur de la Presqu'ile de Lyon.Sincèrement,ClaireResponsable qualité

10/10 Fantastiskt

Larissa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel muito agradável, com produtos de toalete incriveis, quarto amplo com sala, janelas automaticas !!! Limpo!
Bodde här 1 natt i oktober 2023
Svar från Claire 10 nov. 2023
Dear Larissa,What a pleasure to receive your positive comment following your stay at the Sofitel Lyon Bellecour. We are so glad you had such a great time! We look forward to welcoming you back soon. Sincerely,Claire Quality Manager

10/10 Fantastiskt

olivier

Bodde här 1 natt i oktober 2023
Svar från Claire 15 nov. 2023
Cher Olivier, Nous vous remercions d'avoir pris le temps de nous attribuer cette excellente à la suite de votre expérience au Sofitel Lyon Bellecour. Nous espérons avoir le plaisir de vous accueillir lors d'un prochain séjour.Sincèrement,ClaireResponsable qualité

8/10 Bra

Emmanuel

Gillade: Renlighet, personal och service och rummets bekvämlighet
Hôtel agréable. Très bon service. Mais les chambres demandent vraiment un coup de jeune. Surtout pour un sofitel en plein centre de Lyon
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

BERTRAND

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Wendy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well located and comfortable. Helpful concierge made several reservations for us
Bodde här 2 nätter i oktober 2023
Svar från Claire 26 okt. 2023
Dear Wendy, Thank you for taking the time to tell us about your pleasant experience at the Sofitel Lyon Bellecour.We are pleased to hear that our concierge service particularly contributed to the success of your stay and we will be happy to pass on your compliments to this service. We look forward to welcoming you again during your next stay.Best regards,Claire

2/10 Väldigt dåligt

Judy Loan

Bodde här 1 natt i oktober 2023
Svar från Claire 23 okt. 2023
Dear Judy Loan, We are very sorry to hear that you had an unsatisfactory experience at the Sofitel Lyon Bellecour. We strive to provide the best possible experience for our guests and we are sorry that we did not meet your expectations. We sincerely hope that we will have the opportunity to regain your trust during a future stay. Sincerely,ClaireQuality Manager

10/10 Fantastiskt

Ivan

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Superb service throughout our stay. Thank you.
Bodde här 2 nätter i oktober 2023
Svar från claire 19 okt. 2023
Dear Ivan,Thank you for taking the time to write this review. We are delighted that you had an excellent stay at the Sofitel Lyon Bellecour. Our team strives to provide the highest quality service and we are very grateful for your compliment, which we are happy to share with our teams. We look forward to welcoming you back soon!Kind regards, Claire Quality Manager

10/10 Fantastiskt

David

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely position with view over the river. Staff were very helpful. Light bar drinks and service impeccable. Breakfast on Floor 8 super
Bodde här 2 nätter i oktober 2023
Svar från Claire 9 okt. 2023
Dear David, Thank you for your lovely review of your stay at the Sofitel Lyon Bellecour.We are delighted to read that you had an memorable time and that you particularly appreciated the service, the attractive location, the Melhor bar and our breakfast offer. Sincerely, ClaireQuality manager

10/10 Fantastiskt

Luke

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay!
Bodde här 6 nätter i september 2023
Svar från Claire 9 okt. 2023
Dear Luke, Thank you for your excellent review of your stay at the Sofitel Lyon Bellecour. We are delighted that you appreciated your stay in our hotel.Sincerely,ClaireQuality Manager

10/10 Fantastiskt

Garry

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023
Svar från Claire 6 okt. 2023
Dear Garry, Thank you for taking the time to share your very positive feedback about your stay at the Sofitel Lyon Bellecour. We look forward to welcoming you again! Sincerely,ClaireQuality Manager

6/10 Okej

Alison

Bodde här 3 nätter i oktober 2023
Svar från Claire 9 okt. 2023
Dear AlisonThank you for taking the time to review your stay at the Sofitel Lyon Bellecour, We look forward to welcoming you back and providing you with a most positive experience. Sincerely,ClaireQuality Manager

6/10 Okej

Shahryar

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The property is in severe need of an upgrade, cabinets, bath, furnishings are from 40 to 50 years ago... views are nice but don't overcome these issues
Bodde här 1 natt i oktober 2023
Svar från Claire 9 okt. 2023
Dear Guest, Thank you for taking the time to share your experience with us. We are very sorry to hear that our facilities did not live up to your expectations.We are pleased that you nevertheless enjoyed the view from your room but regret that you do not retain an overall positive impression of your stay. We to hope to have an opportunity to regain your trust on another occasion,Best regards,ClaireQuality Manager

8/10 Bra

Ciara

Bodde här 1 natt i oktober 2023
Svar från Claire 26 okt. 2023
Dear Ciara Thank you for taking the time to review your stay at the Sofitel Lyon Bellecour.We are glad you enjoyed your stay in Lyon and we look forward to welcoming you back.Yours sincerelyClaireQuality Manager

10/10 Fantastiskt

Juliana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’m glad Expedia has some good hotels on their website. This is one of them. Sofitel is in Belecour area which has a metro closed & one can get to the heart of old town- or you can walk crossing the Pont de Bonaparte over the river La Soane. The hotel could do with some updated carpets in the corridor which are worn out & shabby— which gives one a bad impression of what is to come. However the rest of the hotel is well maintained & clean. The breakfast room as a great view. The convenience to the old town is the best thing about this hotel.
Svar från Claire 2 okt. 2023
Dear Juliana,Thank you for taking the time to share with us your positive impressions of your stay at the Sofitel Lyon Bellecour. It is a real pleasure to read that you had a pleasant stay with us and we are delighted that the ideal location of our hotel enabled you to discover the beautiful city of Lyon in the best possible conditions. Please be assured that we are taking your comments into account in our continuous quality improvement process and that we look forward to welcoming you back in the near future. Yours sincerely,ClaireQuality Manager

6/10 Okej

Vanessa

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Rooms are spacious, bed comfortable but the property is old and tired- service was hit and miss - air conditioning had to be fix (sweated the first night), then had to request 3 times for the removal of someone’s clothing from our room (the repairman’s perhaps) and also found the toilet seat up (did he use our bathroom?). Had to ask at reception for toilet paper as housekeeping forgot to refill. Certain areas of excellent service- the man who checked me at the front desk staff, concierge and person at downstairs bar. Excellent central location for visiting rest of Lyon and walkable to Bellacour station.
Bodde här 3 nätter i september 2023
Svar från Claire 19 okt. 2023
Dear Vanessa Thank you for taking the time to let us know about your experience.We are delighted to read that you enjoyed your stay at our hotel. Thank you for highlighting the excellent service provided by the reception, concierge and bar teams. We are also delighted that you took advantage of our ideal location to discover Lyon.We are very sorry to read about the incidents that occurred during your stay and which may have affected it, and we would like to offer you our most sincere apologies. Our teams are very conscientious in their service and in their interventions in the room and we will therefore look into this situation with our teams. We sincerely thank you for taking the time to provide us with your feedback and hope that you will give us another opportunity to provide you with the best possible service.Yours sincerelyClaireQuality Manager

10/10 Fantastiskt

Eunice

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
O concierge Sebastiens é extremamente agradável, simpático, gentil e um excelente profissional. Valentin também é um profissional de muita qualidade. Muitíssimo obrigada a esses dois profissionais, que fizeram nossa estadia em Lyon simplesmente espetacular.
Bodde här 2 nätter i september 2023

8/10 Bra

graham

Gillade: Personal och service och rummets bekvämlighet
3 nights in Lyon
Good three night stay. Carpets in bedroom were badly stained and should be replaced. Attention in breakfast room could be improved.
Bodde här 3 nätter i september 2023
Svar från Claire 2 okt. 2023
Dear Graham,Thank you for taking the time to share your review following your stay at the Sofitel Lyon Bellecour. We are pleased to hear that you had a pleasant stay overall. We are sorry to hear that your room did not give you complete satisfaction and please be assured that we have taken good note of your comment. We hope to have the pleasure to welcoming you back on a next stay. We hope to have the pleasure of welcoming you again during your next stay in Lyon. Sincerely,ClaireQuality Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023
Svar från claire 25 sep. 2023
Cher Client, Nous vous remercions d'avoir partagé votre récente expérience au Sofitel Lyon Bellecour.Nous sommes très heureux d'apprendre que vous avez passé un excellent séjour parmi nous.Nous espérons vous accueillir de nouveau très prochainement dans notre maison lyonnaise.Cordialement,ClaireResponsable qualité

2/10 Väldigt dåligt

GARRY

Gillade: Personal och service
Bodde här 2 nätter i september 2023
Svar från Claire 25 sep. 2023
Dear Garry, Thank you for taking the time to review your stay at the Sofitel Lyon Bellecour on Expedia. We are very sorry to hear that your stay did not live up to your expectations. We hope you will give us a second chance to demonstrate our commitment to your complete satisfaction. Yours sincerely, ClaireQuality Manager

10/10 Fantastiskt

Alan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
RWC 2023 extended stay
Wonderful hotel, stunning restaurant on 8th floor. Junior suite was spacious with a very very comfortable bed. Bathroom/shower looking slightly small and dated compared to some, but water pressure was great.
Bodde här 3 nätter i september 2023
Svar från Claire 20 sep. 2023
Dear Alan, Thank you very much for taking the time to share this positive review of your stay at the Sofitel Lyon Bellecour. We are delighted to hear that our hotel met your expectations and that you had a pleasant stay. We look forward to welcoming you back on your next visit to Lyon. Yours sincerely, ClaireQuality Manager

10/10 Fantastiskt

Eleanor

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms are beautiful, bed extremely comfortable. Spa service a nice addition and staff extremely accommodating
Bodde här 1 natt i september 2023
Svar från Claire 19 sep. 2023
Dear Eleanor, Thank you for taking the time to share with us your wonderful experience at the Sofitel Lyon Bellecour. We are extremely pleased to read that you were delighted with your room and its comfort, as well as with the services provided within our hotel. Our teams are committed to offering you a high-quality stay and are delighted to read of your complete satisfaction. We look forward to welcoming you again on your next visit to our beautiful city of Lyon. Yours sincerelyClaire Quality Manager

8/10 Bra

ROBERT

Bodde här 1 natt i september 2023
Svar från Claire 9 okt. 2023
Cher Robert, Nous vous remercions pour votre commentaire à la suite de votre séjour au Sofitel Lyon Bellecour et espérons avoir le plaisir de vous accueillir à nouveau prochainement.Sincèrement,ClaireResponsable qualité