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Recensioner av Pestana Royal All Inclusive Ocean & Spa Resort

5 out of 5
Pestana Royal All Inclusive Ocean & Spa Resort
Estrada Monumental, Nr. 275, Funchal

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 40 av 87 recensioner" "
8 - Bra i betyg. 30 av 87 recensioner" "
6 - Okej i betyg. 12 av 87 recensioner" "
4 - Dåligt i betyg. 2 av 87 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 87 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Saeed

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i mars 2023

10/10 Fantastiskt

Vanja

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Trevlig och hjälsam personal. Fina rum med havsutsikt. Fina omgivningar. God mat.
Bodde här 7 nätter i april 2022
Svar från Pestana Royal 29 apr. 2022
Dear Mrs. Vanja, We were delighted to hear that your recent stay at Pestana Royal was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Royal for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Royal

10/10 Fantastiskt

Bengt

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Familj 2 vuxna o 2 barn
Helt underbar hotel. Fantastiskt trevlig personal, god mat, generös all inklusive system. Nära stranden. Välskött pool o trädgård. Mycket bra städning.
Bodde här 10 nätter i oktober 2018
Svar från Unit Manager 4 dec. 2018
Kära gäst, Tack så mycket för att du delade med dig av din vänliga recension! Vi är tacksamma att se att du hade en härlig semester. Vi ser fram emot att välkomna dig tillbaka snart! Vänliga Hälsningar, Maria da Paz Garcia Unit Manager

10/10 Fantastiskt

Tompa , Portugal

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lungt fin utsikt trevlig och hjälpsam personal
Enkelt att ta sig till centrum med hotellets transport
Bodde här 5 nätter i maj 2018
Svar från Maria da Paz Garcia 16 maj 2018
Kära gäst, tack så mycket för din trevliga feedback. Vi strävar efter att hålla våra gäster nöjda varje dag. Ju mer, vi är glada att vi har gjort allt rätt med dig. Vi hoppas att vi kan välkomna dig igen som en av våra gäster. Vänliga hälsningar

10/10 Fantastiskt

Leoni

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a lovely stay at Pestana Royal. The food was great, varied and always fresh. The staff were always available and ready to lend a helping hand. Bedroom turn down service was regular and thorough. Would definitely recommend!
Bodde här 9 nätter i april 2024
Svar från Pestana Royal All Inclusive 9 maj 2024
Dear Mr.Leoni, We were delighted to hear that your recent stay at Pestana Royal was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Royal for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Karina MejiasGuest Service Manager

4/10 Dåligt

Antonio

Reste med familjen
Gillade inte: Renlighet
The property was kind of old and the bathroom was pretty outdated and falling apart
Bodde här 6 nätter i april 2024
Svar från Miguel Medeiros - Hotel Manager 6 maj 2024
Dear Mr. Antonio, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Royal.Kind regards,Miguel MedeirosHotel Manager

6/10 Okej

Stefania

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Convenient locations In need of updating.
Bodde här 4 nätter i april 2024
Svar från Pestana Royal All Inclusive 18 apr. 2024
Dear Mrs. Stefania,On behalf of our entire team at Pestana Royal, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Royal. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Royal and regain your trust during your next visit.Warm regards,Karina MejiasGuest Service Manager

8/10 Bra

Amol

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
This is a great safe place for families. We brought our toddler with us and the all inclusive aspect was so helpful to make sure we could meet her needs and the food was pretty simple and non-spicy. This might not be our favorite food but was great for small children. The activities, music, playground, beach access, and location were also great. The hotel was able to connect us with a great contact for a private driver. The dining and drinks staff was so friendly and helpful. The reception was professional and friendly as well. Areas of improvement would be a bit cleaner and updated rooms. The room smelt a bit musty and felt old but not dirty. Some of the amenities in the room were not that posh but that was very acceptable for the price and the things we did get from the property. We could also hear someone use the toilet/shower above us which was a bit frustrating. Also, there is no real room service all day as was mentioned to us. I would definitely stay here again with my family and recommend to anyone who likes quiet non-party atmosphere. There were also quite a few retirees who stayed while we were there and they were so kind and sweet to our child that it made the experience even better!
Bodde här 3 nätter i februari 2024
Svar från Miguel Medeiros - Hotel Manager 12 feb. 2024
Dear Mrs. Amol,On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We will look very carefully to your suggestions and work with all the managers to improve those areas.We look forward to hosting you again soon at our hotel! Please let us know when are you coming back, we will prepare everything, especially for your child!!Warm regards, Miguel MedeirosHotel Manager

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Last minute decision to go to Pestana Royal and first in Madeirs. After the booking I read the reviews and was in two minds. I didnt need to be as the place and rooms are spotlessly clean, food caters for all needs. A number of choices for hot and cold fish or meat eaters, vegetarians,(vegetables all dente). The rooms could do updating as a bit old fashion, but very clean. What does make this five star hotel are the staff. Not fair to name individuals,as they are all amazing, work hard and with pleasure. I certainly will be back.
Bodde här 5 nätter i december 2023
Svar från Pestana Royal All Inclusive 11 dec. 2023
Dear Mrs.Maria, Thank you for your feedback on your stay at Pestana Royal. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Royal, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Royal

6/10 Okej

Leonard, bal harbour

Gillade: Renlighet och personal och service
Bodde här 4 nätter i oktober 2023
Svar från Miguel Medeiros - Hotel Manager 17 okt. 2023
Dear Mr. Leonard, On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us.We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Royal

8/10 Bra

Meindert

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good hotel, very clean, kind personel. On 45 min. walking distance from the towncener. Great room, pay a little extra for seaview: it's worth it. Very good food! Only downside were the worndown matrasses.
Bodde här 10 nätter i oktober 2023
Svar från Pestana Royal All Inclusive 15 okt. 2023
Dear Mr.Meindert,On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Royal

8/10 Bra

Remy

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Notre séjour s’est globalement bien passé. Après une première découverte en mars 2022, nous avons de nouveau décidé de passer quelques jours de vacances en août 2023 dans cet hôtel. Le personnel de chambre est toujours très agréable et maintient la propreté au niveau attendu. Néanmoins, la qualité de service n’a pas toujours été au rendez-vous comparé à notre premier séjour. En effet, des soins mis à disposition dans les chambres ( crèmes, après shampooing) n’ont pas été distribués cette fois ci. De plus, une formule premium proposant des cocktails ( mojito etc) sont facturé en supplément choses, qui n’était pas mentionné lors de la réservation, ni même qui existait lors de notre premier séjour en mars 2022. En ce qui concerne la nourriture, elle reste correct et varie tous les soirs, ce qui est une bonne chose. La vie dans l’hôtel est très appréciable avec des animateurs qui propose une multitude d’activités ( tennis, volleyball, danse, aquagym, karaoke etc) En ce qui concerne l’environnement extérieur, il est également au rendez-vous avec une très jolie vue depuis l’hôtel, ainsi qu’un accès très facile aux transports en commun ligne 1 et 2. Personnellement , je recommande cet établissement qui , après discussion avec d’autres voyageurs , reste un très bon hôtel à Madere!
Bodde här 8 nätter i augusti 2023
Svar från Miguel Medeiros - Hotel Manager 28 aug. 2023
Cher Monsieur Remy, Au nom de toute l'équipe de Pestana Royal, nous tenons à vous remercier d'avoir pris le temps de nous faire part de vos avis. Votre opinion est importante pour nous, et qui nous aide à améliorer et à anticiper continuellement les besoins, les préférences et les attentes de nos clients.Nous sommes ravis d'apprendre que, dans l'ensemble, vous avez apprécié votre séjour à Pestana Royal. Au même temps, nous tenons à nous excuser pour ne pas avoir pleinement répondu à vos attentes. Nous avons partagé vos remarques avec nos équipes pour s'assurer que des améliorations soient apportées.Ce fut un réel plaisir pour nous de vous accueillir, et nous espérons que vous nous donnerez une autre chance de vous recevoir à nouveau à Pestana Royal et de regagner votre confiance lors de votre prochain séjour.Meilleurs voeux,L'équipe de Pestana Royal

6/10 Okej

Azita Josefine

Gillade: Renlighet och personal och service
Wer aufgrund der Bewertungen und Kategorisierung eine etwas höhere Erwartungshaltung aufbaut, sollte ein anderes Hotel wählen. Die unterschiedlichen Bereiche sind sehr unterschiedlich gestaltet, aber sicherlich keine 5*.Das Personal ist auf natürliche Art und Weise sehr hilfsbereit und freundlich. Wirklich angenehm! Der Service beim Essen ist allerdings fast übereifrig. Da wird einem schon mal der Teller weggenommen, während man den letzten Bissen in den Mund schiebt. Aber auch hier ist mir jeder freundlich begegnet. Ich habe nur Frühstück und Abendessen im Hotel gegessen. Ich habe mir täglich ein Lunchpaket bestellt. Schön, dass es die Möglichkeit gibt, aber es ist sicherlich nicht 5* wert. Jeden Tag gab es das gleiche: 2 Scheiben trockenes Brot mit 1 Scheibe Käse und 1 Scheibe Schinken, 1 Apfel, 1 Stück Kuchen, 1 kl. Flasche Wasser und 0,2l Fruchtsaftgetränk. Hier kann man mindestens das Sandwich verbessern. Es gibt doch verschiedene Sorten Käse, man kann mal Kräuter, Salat o.ä. mit drauflegen. Auch nicht 5* wert ist das Zimmer. Meines war zwar geräumig und der Balkon schön nutzbar, aber das Mobiliar doch schon älter, der Teppich abgetreten und die Steckdosen mußte man suchen, teilweise waren sie versteckt zB hinter dem Nachtisch auf Scheuerleistenniveau. Im Bad gab es keine einzige Steckdose. Unten am Strand wird gebaut, bald könnte der Meerblick verdeckt sein. Der Garten des Hotels ist hübsch und gemütlich angelegt, dafür hat die Bar eher die Atmosphäre einer Kegelbahn.
Svar från Miguel Medeiros - Hotel Manager 6 juni 2023
Sehr geehrte Frau Azita Josefine, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihren Erfahrungen im Pestana Royal mitzuteilen. Ihre Meinung ist uns sehr wichtig, damit wir unsere Arbeit verbessern können.Wir entschuldigen uns aufrichtig dafür, dass wir Ihren Erwartungen nicht vollständig entsprochen haben und die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Ihre Anmerkungen wurden an unsere Teams weitergegeben, um sicherzustellen, dass Verbesserungen vorgenommen werden.Wir danken Ihnen für Ihren Aufenthalt im Pestana Royal. Wir hoffen, dass diese Erfahrung Ihren Eindruck von unserem Hotel nicht dauerhaft getrübt hat. Wir würden uns freuen, diese Erfahrung bei Ihrem nächsten Aufenthalt zu ändern.Mit freundlichen Grüßen Pestana Royal team

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Der Speisesaal war zu klein, deshalb wurde sehr eng bestuhlt. Das Essen war gut, Die Personal sind sehr freundlich und nett, ausser einer Rezeptionistin!
Bodde här 5 nätter i mars 2023
Svar från Pestana Royal All Inclusive 3 apr. 2023
Dear Mr.Walter Munro, On behalf of our entire team at Pestana Royal, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Royal. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Royal and regain your trust during your next visit.Warm regards, The Team at Pestana Royal

8/10 Bra

Walter Munro

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
the Flowers and plants
Bodde här 8 nätter i mars 2023

8/10 Bra

Bruno

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wir waren sehr zufrieden. Ein paar Kleinigkeiten könnte man noch verbessern. Das Personal ist Mega-freundlich und zuvorkommend, mindestens 5 •••••!!!Das Hotel können wir absolut weiterempfehlen.
Svar från Pestana Royal All Inclusive 17 jan. 2023
Sehr geehrter Herr Bruno, im Namen unseres gesamten Teams des Pestana Royal danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Royal begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Royal

6/10 Okej

Manuela

Gillade: Personal och service
Nicht der „ Burner „
Sicherlich keine 5 Sterne! Zimmer geräumig, jedoch nicht sehr sauber (viel Staub in den Ecken), die Ausstattung schon sehr in Jahre gekommen (Fußboden mit Kratzspuren, viele abgenutzte Ecken)! Das Essen leider auch nicht der Hit! Top allerdings die Rezeption, sowie der Service! Schade, hatten laut Beschreibung deutlich mehr erwartet…
Bodde här 7 nätter i december 2022
Svar från Pestana Royal All Inclusive 17 jan. 2023
Sehr geehrter Herr Brurner, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihren Erfahrungen im Pestana Royal mitzuteilen. Ihre Meinung ist uns sehr wichtig, damit wir unsere Arbeit verbessern können.Wir entschuldigen uns aufrichtig dafür, dass wir Ihren Erwartungen nicht vollständig entsprochen haben und die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.Ihre Anmerkungen wurden an unsere Teams weitergegeben, um sicherzustellen, dass Verbesserungen vorgenommen werden.Wir danken Ihnen für Ihren Aufenthalt im Pestana Royal. Wir hoffen, dass diese Erfahrung Ihren Eindruck von unserem Hotel nicht dauerhaft getrübt hat. Wir würden uns freuen, diese Erfahrung bei Ihrem nächsten Aufenthalt zu ändern.Mit freundlichen Grüßen Pestana Royal All Inclusive

10/10 Fantastiskt

Sean

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Without exception the team at the hotel were friendly and helpful. The hotel is about an hours walk from Funchal city centre but there are shops, cafes and restaurants nearby only a 10-15 minute walk. There was good variation in the food, with each night having a different theme in the buffet and the alternative option of booking a place in one of the restaurants on site.
Svar från Pestana Royal All Inclusive 26 dec. 2022
Dear Mr./Mrs. Sean,On behalf of the entire team at Pestana Royal, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Royal

10/10 Fantastiskt

Andreu

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfecto
Svar från Pestana Royal 19 dec. 2022
Estimado Sr./Sra. Andreu: Estamos encantados de saber que su reciente estancia en Pestana Royal ha sido de su agrado y que la ha disfrutado de principio a fin. Nuestro personal quiere agradecerle sus amables palabras.Muchísimas gracias por haber elegido Pestana Royal para pasar sus vacaciones. Estamos deseando volver a recibirlo muy pronto en nuestro hotel.Saludos cordiales, Pestana Royal

8/10 Bra

Susanne, Orleans

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My only negative on our room was the bed mattress. Very uncomfortable, otherwise great spot!!
Bodde här 13 nätter i september 2022
Svar från Pestana Royal 16 okt. 2022
Dear Mr./Mrs. undefined undefined, On behalf of our entire team at Pestana Royal, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Royal. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Royal and regain your trust during your next visit.Warm regards, The Team at Pestana Royal

8/10 Bra

Quyen Tuyet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i augusti 2022

8/10 Bra

Andreas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sehr schönes Hotel, 'Classic Zimmer' aber etwas klein für ein 5 Sterne Hotel, Schreibtisch und Ablagemöglichkeiten haben gefehlt. Zimmer aber schön und sauber. Sehr bequemes Bett. Essen (all inclusive) sehr gut und abwechslungsreich. Cocktails und Getränke von guter Qualität. Sehr schönePools mit genug liegen. Traumhafter Blick aufs Meer! Super freundliches Personal!!
Bodde här 7 nätter i augusti 2022
Svar från Pestana Royal 22 aug. 2022
Sehr geehrter Herr/Sehr geehrte Frau Andreas,im Namen des gesamten Teams des Pestana Royal möchten wir Ihnen für Ihr freundliches Feedback danken.Es ist ausgezeichnet für uns zu wissen, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass wir Ihnen helfen konnten, schöne Erinnerungen zu schaffen.Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen Das Team des Pestana Royal

10/10 Fantastiskt

adam

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
get the sweet it's really nice for the money
Bodde här 8 nätter i juli 2022
Svar från Pestana Royal 18 juli 2022
Dear Mr./Mrs. adam, We were delighted to hear that your recent stay at Pestana Royal was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Royal for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Royal

6/10 Okej

james, Sarasota

Reste med familjen
Gillade: Renlighet och personal och service
The property is great for young families (under 10 years old) or retired people. Because there is really nothing to do during the day except be near the pool, you are not downtown so bus is needed. For that though the staff (Flavio Soares from dining, Front Desk Ines Santos and Faria Sousa) are great and always there to explain what and where to go visit items on the island. This mad the trip to Madeira enjoyable. Hotel Ownership: They are cheap! In all aspects, Food, we have food on the grill and the next day it is in the salad and on the buffet sometime two days on it. We had the same soup for five days, often I remarked either the fish was frozen or old either case it has no taste and was like paper ..most fish has texture and can feel the meat. Around the hotel we found repeating places where maintenance is needed has not been done. Direct beach access the hotel does NOT have. You had to leave the hotel and walk up a hill, then walk couple hundred meters and the go down a road and steps to get to the beach. All because the elevator they have been not repaired and has not for a long time. So Hani capped people impossible to visit the beach. This is NOT a 5 five maybe a three star.
Bodde här 5 nätter i juni 2022
Svar från Pestana Royal 22 aug. 2022
Sehr geehrter Herr/Sehr geehrte Frau James, wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können.Wir wissen es zu schätzen, dass Sie das Pestana Royal für Ihren Aufenthalt gewählt haben. Hoffentlich geben Sie uns bei einem späteren Besuch die Gelegenheit, unsere hohen Servicestandards unter Beweis zu stellen und Ihr Vertrauen zurückzugewinnen.Mit freundlichen Grüßen,Pestana Royal All Inclusive

10/10 Fantastiskt

Maria Jose

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Es war ein sehr Erholsamer Urlaub es gab nichts zu bemängeln alle Wünsche wurden erfüllt
Bodde här 4 nätter i juni 2022
Svar från Pestana Royal 13 juni 2022
Sehr geehrter Herr/Sehr geehrte Frau Maria Jose, im Namen unseres gesamten Teams des Pestana Royal danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können. Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Royal begrüßen zu dürfen. Mit freundlichen Grüßen Das Team des Pestana Royal

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good for an all in
The hotel is beter than most all in hotels. The decor, think 90's American country club. Hated the live music.
Bodde här 3 nätter i november 2021
Svar från The Team at Pestana Royal All Inclusive 3 dec. 2021
Dear Guest, On behalf of our entire team at Pestana Royal All Inclusive, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Royal All Inclusive. Best regards, The Team at Pestana Royal All Inclusive

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Eigenlijk was alles goed. Het enige wat beter zou kunnen was de koffie!
Bodde här 5 nätter i februari 2020
Svar från Pestana Royal 6 mars 2020
Beste gast, Hartelijk dank voor het beoordelen van ons en voor uw vriendelijke opmerkingen. We kijken ernaar uit u binnenkort weer te mogen verwelkomen! Vriendelijke groeten, João Pedro Marques Unit Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Es war alles perfekt ! Wir haben uns sehr wohl gefühlt. Die Zimmer sind sehr schön und die Hotelanlage ist sehr gepflegt. Das Essen lässt keine Wünsche offen.
Bodde här 6 nätter i februari 2020
Svar från Pestana Royal 23 feb. 2020
Lieber Gast, Vielen Dank, dass Sie sich für unser Hotel entschieden haben und dass Sie Zeit genommen haben, um uns Ihr Feedback zu schicken. Wir freuen uns sehr zu hören, dass Ihnen die Lage und Umgebung des Hotels, sowie unser Service gefallen hat. Wir hoffen, die Gelegenheit zu bekommen, Sie bald wieder bei uns im Pestana Royal Hotel begrüssen zu dürfen. Herzliche Grüße, João Pedro Marques Unit Manager

8/10 Bra

Laslo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i december 2019
Svar från Pestana Royal 13 jan. 2020
Dear Guest, Thank you very much for rating us and for your comments. We are looking forward to welcome you back soon! Kind Regards, João Pedro Marques Unit Manager

6/10 Okej

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2019
Svar från Pestana Royal 4 jan. 2020
Dear Guest, Thank you very much for rating us. We are looking forward to welcome you back soon! Kind Regards, João Pedro Marques Unit Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2019
Svar från Pestana Royal 21 dec. 2019
Dear Guest, Thank you very much for rating us. We are looking forward to welcome you back soon! Kind Regards, João Pedro Marques Unit Manager

10/10 Fantastiskt

Ali, Berkshire

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We’ve just returned from a fabulous 4 night stay at the Pestana Royal and we had a fantastic time.. from the minute we walked in the staff were welcoming and friendly.. The service and food quality in the restaurant was great, the buffet was clean, well stocked, plentiful food and lots of variety. Rooms were clean and comfortable. The pool area and pool bar were great, surrounded by gorgeous tropical gardens. We made use of the free shuttle to Funchal, great service.. would thoroughly recommend and will definitely return to Madeira to this or one of the other Pestana hotels.
Bodde här 4 nätter i oktober 2019
Svar från Pestana Royal 14 okt. 2019
Dear Guest, thank you very much for choosing the Pestana Royal and for taking your time to write us a review. We are delighted to read that you liked the hotel and spent a lovely holiday with us. We hope to welcome you back soon at the Pestana Royal! Best Regards, João Pedro Marques Unit Manager

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hyggelig personale, god vin og godt øl. Fin frokost. Stort rom.
Bodde här 7 nätter i september 2019
Svar från Pestana Royal 4 okt. 2019
Dear Guest, Thank you for giving us your feedback about your recent stay in the Pestana Royal Hotel. We are delighted to hear that you liked your vacation. We are looking forward to welcome you back again. Kind Regards, João Pedro Marques Unit Manager

8/10 Bra

Verifierad resenär

Gillade: Bekvämligheter
Bodde här 5 nätter i augusti 2019
Svar från Pestana Royal 4 sep. 2019
Dear Guest, Thank you very much for rating us. We are looking forward to welcome you back soon! Kind Regards, João Pedro Marques Unit Manager

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Tho hotel is nice however the service needs to be improved. It would be good if the pool staff would require guests to keep the rules, which are on the wall, in and around the pool. We shared a room but needed to ask for soaps and towels reguraly. The provided pick nick basket was the same each day, and very basic. Some staff at the restaurant was quite rude. The shutter bus could run longer and all day long too. There are room to improve the entertainment in the hotel too. Overall we found the standard worsened since last year.
Bodde här 10 nätter i augusti 2019
Svar från Pestana Royal 4 sep. 2019
Dear Guest, We would first like to thank you for your recent stay in the Pestana Royal Hotel and for taking the time to leave us your review. We are really disappointed to read that we could not fulfill your expectations. We thank you for your constructive critique and would hereby like to reassure you that we already passed it on to the respective departments, as we always strive for improvement. We you would once again like to apologize for not being able to provide you with the level of service you came to expect and would be very glad to have the opportunity to have you back in our hotel for a different experience, one that better defines our service and brand. Kind Regards, João Pedro Marques Unit Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 7 nätter i augusti 2019
Svar från João Pedro Marques 28 aug. 2019
Dear Guest, thank you very much for rating us! Best Regards, João Pedro Marques Unit Manager

8/10 Bra

Klaus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i augusti 2019
Svar från Guest Relations 28 aug. 2019
Dear Klaus, thank you very much for rating us! Best Regards, Guest Relations

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is beautifully laid out, the vegetation is very pleasing, walking around the property to get to the pool, so lush and green. The staff are amazing, granted there may be one or two who are more difficult, the rest of the staff makes up for. The food could be tastier, however with such an immense buffet there is always something to choose that agrees with you, and the unlimited drinks are splendid. The views to the ocean are beautiful. If I were to go back to Madeira I’d more than likely book here again
Bodde här 11 nätter i juni 2019
Svar från Maria da Paz Garcia 2 juli 2019
Dear Guest, thank you very much for choosing the Pestana Royal and for taking your time to write a review for us. We are delighted to read that you liked the hotel, the surroundings and the service of our staff. We are very happy that you spent a lovely holiday with us and we are looking forward to welcome you back soon the the Pestana Royal! Best Regards, Maria da Paz Garcia Unit Manager

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Cet établissement n'est pas un vrai 5 *... Literie pas de qualité, mauvaises odeurs dans la chambre/salle de bains, A notre arrivée, nous avons du faire appel au technicien pour la douche. Ensuite de l'eau coulait sous le lavabo. Mini-bar pas rapprovisionné... pour un 5 * pas top. Le buffet du soir est organisé par 2 horaires et malgré tout, il y a foule et on doit attendre très longtemps. Dès lors, nous en avons très peu profiter. La qualité de la nourriture est médiocre. Les transats à la piscine sont vieux, pas propres. L'eau de la piscine mériterait d'être chauffée...
Bodde här 8 nätter i juni 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 6 nätter i juni 2019
Svar från PestanaRoyalUnitSupervisor 11 juli 2019
Dear guest, we appreciate the time given to rate us on the platform and we are delighted to know that we were up to your standards and expectations. Best regards, João Pedro Marques Unit Supervisor

2/10 Väldigt dåligt

sam

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Disappointing for a variety of reasons
From the moment we checked in, we felt we were sold something different online than reality. No champagne at the Check-in, 3 of the 4 restaurants were closed and the one that was open was fully booked for the next 3 nights. The staff were also quite unwilling to resolve our concerns. This left us with the only option of 1 buffet restaurant which was our option for both lunch and dinner every night of our stay. The food wasn’t bad, but it was certainly not impressive given the price point of this hotel. The staff — from the check-in concierge, to the bartenders, to the pool staff have been very unhelpful. Their mentality is “go check if there is XYZ” vs finding out the answer to your question. For a high-end resort, this is simply unacceptable. This applied both to the pool staffs response when asking them for a towel, the bar tending staff when asking about food (when the only food option was closed) to the front desk not resolving our concerns to get seated in the dining room on any of our 3 nights during our stay. They did not offer any form of compensation until the last day, but we did not feel it was worth the effort to move rooms for 1 night. Our room was great with a balcony and great view. The pools and views of this resort are stunning. However, the level of service, friendliness, and lack of adequate food and drink options needs to be shared. Don’t expect good cocktails or food at this resort. Everything is pre-made, and designed for the masses. Would not recommend
Bodde här 3 nätter i juni 2019
Svar från Pestana Royal 1 juli 2019
Dear Guest, We would first like to thank you for your recent stay in the Pestana Royal Hotel and for taking the time to leave us your review. It is very disappointing to read your words since we continuously strive to meet our guest’s needs and expectations. we would like to apologize for the fact that their service did not meet to your expectations and for any service inconsistencies you may have found while you were visiting us. Maria da Paz Garcia Unit Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i maj 2019
Svar från Maria da Paz Garcia - Unit Manager 22 maj 2019
Dear Guest, Thank you very much for sharing your review! We are grateful to see you had a lovely holiday. We are looking forward to welcome you back soon! Best Regards, Maria da Paz Garcia Unit Manager

10/10 Fantastiskt

Lasse

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2019
Svar från Pestana Royal 2 maj 2019
Dear Guest, Thank you very much for rating us. We are looking forward to welcome you back soon! Kind Regards, Maria da Paz Garcia Unit Manager

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet
Not ideal - Too many old people. Everything caters to the older visitors
Bodde här 4 nätter i april 2019
Svar från Pestana Royal 13 apr. 2019
Dear Guest, Thank you for giving us your feedback about your recent stay in the Pestana Royal Hotel. We are very sorry that your holliday with us was not up to your satisfection. We work hard to create a offer appealing to all groups of guests that visit us. We are looking forward to welcome you back again. Kind Regards, Maria da Paz Garcia Unit Manager

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were excellent as was the service we received at the Pestana Royal. When we did have an issue with our room, it was dealt with in a very professional and friendly manner and even followed up the next day by hotel management, which we thought was excellent.
Bodde här 7 nätter i mars 2019
Svar från Pestana Royal 2 maj 2019
Dear Guest, Thank you very much for taking some of your precious time to leave us your comment here, and for choosing the Pestana Royal Hotel for your holidays in Madeira. It is with great pleasure that we read your generous words! We are grateful that you had a lovely stay We are looking forward to welcome you back soon in our hotel! Kind Regards, Maria da Paz Garcia Unit Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i februari 2019
Svar från Pestana Royal 11 apr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i februari 2019
Svar från Pestana Royal 11 apr. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Der manglede en indendørs bar der var åben når det var koldt og overskyet ved poolen
Bodde här 7 nätter i februari 2019
Svar från MPazGarcia 28 feb. 2019
Dear guest, thank your having the time to review us on the platform and for sharing your thoughts upon your stay at the Pestana Royal Hotel. We are sorry that we were not able to achieve your full satisfaction reflecting on the assigned rating and we hope to receive you soon within our unit, providing a better service. Best regards, Maria da Paz Garcia Unit Manager

8/10 Bra

Verifierad resenär

Bodde här 5 nätter i januari 2019

8/10 Bra

Michael

It was very good, great range of food and activities.
Bodde här 5 nätter i november 2018
Svar från Unit Manager 2 dec. 2018
Dear Guest, Thank you very much for sharing your kind review! We are grateful to see you had a lovely holiday. We are looking forward to welcome you back soon! Kind Regards, Maria da Paz Garcia Unit Manager