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Recensioner av Staybridge Suites Madison East, an IHG Hotel

3 out of 5
Staybridge Suites Madison East, an IHG Hotel
3301 City View Dr, Madison, WI

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 305 av 511 recensioner" "
8 - Bra i betyg. 135 av 511 recensioner" "
6 - Okej i betyg. 36 av 511 recensioner" "
4 - Dåligt i betyg. 22 av 511 recensioner" "
2 - Väldigt dåligt i betyg. 13 av 511 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Gail

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från cquinn 30 apr. 2024
Gail, Thank you for telling us about your stay. We are pleased you enjoyed your time here.

8/10 Bra

krishna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från cquinn 29 apr. 2024
Thank you for staying with us.

6/10 Okej

Christina

Reste med familjen
Gillade: Personal och service
Staybridge was under construction while we were there, so the pool was closed and there was dust. My review is not based on the construction. Rooms were not very homey and furnishings were on the older side. Our suite had a queen and 2 double beds that were not adequate for 2 people.
Bodde här 1 natt i april 2024
Svar från cquinn 18 apr. 2024
Thank you for telling us about your stay. The construction at the hotel is to update the rooms and property. We hope that you'll come and visit once the renovations are completed.

8/10 Bra

Jeremy, Weston

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från cquinn 7 apr. 2024
Thank you for choosing to stay with us. We are pleased you enjoyed your time here.

8/10 Bra

Nancy

Reste med familjen
Gillade: Renlighet och personal och service
Beds were comfortable, breakfast good in a nice dining area. Rooms were clean but worn. They were doing renovations and we could not access the outside door. Very frustrating loading and unloading. The hotel is on a busy road and heard traffic sounds throughout the night. Not awful, but worse than many. Hotel halls were quiet and I appreciated that.
Bodde här 1 natt i april 2024
Svar från cquinn 6 apr. 2024
Thank you for your response. We are pleased you enjoyed your stay.

8/10 Bra

Samantha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It smelled really good in the lobby and the breakfast was great!
Bodde här 1 natt i mars 2024
Svar från cquinn 3 apr. 2024
Thank you for your kind words and choosing Our Staybridge location. We hope to see you again when in Madison.

10/10 Fantastiskt

Roberto

Reste med sin partner
Relaxing and friendly is what I liked the most…what I disliked was that the first night we didn’t have a TV but we told staff and the next day it got fixed
Bodde här 1 natt i februari 2024
Svar från Cquin 14 mars 2024
Roberto, First let me thank you for choosing to stay with us and that you had a good stay! I would like to apologize for the TV issue. I am glad they were able to fix it the next day

10/10 Fantastiskt

Lisa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great for families. Loved the separation between the bedroom and living room area. Nice and quiet even thought there were lots of sports teams staying there. Good breakfast too.
Bodde här 1 natt i mars 2024
Svar från Cquinn 11 mars 2024
Thank you for choosing our hotel. We are pleased to hear you had a good time and hope you’ll be back soon!

10/10 Fantastiskt

Andrew

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check in and check out. Friendly staff. Clean room. Kids loved the 24/7 pool and hot tub. Great breakfast and coffee! Will stay again.
Bodde här 2 nätter i mars 2024
Svar från Cquinn 8 mars 2024
Thank you for your kind words! We are pleased you and your family enjoyed themselves.

8/10 Bra

Nicole

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff was very friendly, rooms were well stocked and quite roomy. Looking forward to the completed remodel. The pool area needs an update but has been cared for. The kitchen area was nice to have with our group. Overall the 2 bedroom situation was a great layout and satisfied our needs for our short stay.
Bodde här 2 nätter i februari 2024
Svar från Cquinn 1 mars 2024
Thank you for your kind words. We hope you do return to see us after the remodel is completed.

10/10 Fantastiskt

Arien

Gillade: Boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från cquinn 19 feb. 2024
Thank you for choosing to stay with us. We look forward to hosting you again.

8/10 Bra

Bradley

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place overall. Pleasantly surprised to find our room had a full kitchen. Stove, full size refridge, sink, 12 cup coffee maker and good coffee. Great place if your staying multiple days, ir for a night to just get away. Breakfast was great!! Will derinately come back.
Bodde här 1 natt i februari 2024
Svar från cquinn 16 feb. 2024
thank you for your kind words. We are pleased you enjoyed your time with us.

10/10 Fantastiskt

Aimee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excelente me quede 7 días y no pudo estar mejor. Volvería otra vez
Bodde här 7 nätter i januari 2024
Svar från cq 6 feb. 2024
thank you

4/10 Dåligt

Bill

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
One of our rooms was a disaster. Phone not working. Hair dryer not working. Dishwasher loud and leaked all over the floor. Tub water dripping all night. We just got a bad room and no one suggested any kind of compensation for our terrible visit. Just will not stay here again
Bodde här 3 nätter i januari 2024
Svar från x 6 feb. 2024
Thank you for taking the time to tell us about your stay.

8/10 Bra

Jamie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från cquinn 31 jan. 2024
thank you for choosing to stay with us. We are pleased you enjoyed your time with us.

8/10 Bra

Jill

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice - Cozy!
This was a lovely hotel! Well kept, the staff is super friendly. Good breakfast. They're remodeling, but it didn't affect anything. The only ding was the coffee maker was broken but it was not big deal.
Bodde här 1 natt i januari 2024
Svar från cquinn 21 jan. 2024
Thank you for taking the time to tell us about your stay. We're pleased you enjoyed yourself and hope you'll return after the renovations are completed to see the "brand new" us.

10/10 Fantastiskt

Taryn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från cquinn 21 jan. 2024
Thank you for choosing to stay with us.

6/10 Okej

Shamah

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från cquinn 21 jan. 2024
Thank you for telling us about your stay.

8/10 Bra

Melissa

Bodde här 1 natt i januari 2024
Svar från cquinn 23 jan. 2024
Thank you for choosing to stay with us.

8/10 Bra

sara

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great rooms and friendly staff.
The room has lots of storage, large deep dresser drawers, and the bathroom vanity had multiple drawers and large under sink storage. The beds were comfortable and the thermostat was easy to maintain a desired temperature. Breakfast was great, many items to choose from, including fresh fruit. They shut breakfast down immediately at 9:30am, lights and everything! The pool/hot tub/fitness center is open 24 hours which is very convenient. They were also fast to salt the sidewalks in the snowy weather. The hotel appears new, but the furniture was slightly worn in our room (fabric sofa). All staff we encountered were very nice and we had no issues. And free laundry machines!
Bodde här 1 natt i december 2023
Svar från Cquinn 1 jan. 2024
Thank you for your kind words Sara. We a very happy you enjoyed your stay with us and will pass on all of your comments and concerns with the staff. Thank you again and have a Safe and Happy New Year!

8/10 Bra

Sylvia

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Most staff was prompt when needing assistance. Keycards do not work at all entrance with cold weather result in inconvenience with entering/exiting premises.
Bodde här 4 nätter i december 2023
Svar från cquinn 31 dec. 2023
Thank you for letting us know about your stay. I apologize for the inconsistencies with the keys at some of the entrances. We did just upgrade our locks and comments from our guests help us in getting all the kinks worked out. We hope you'll stay with us again if the need arises. Happy New Year!

10/10 Fantastiskt

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från cquinn 28 dec. 2023
Thank you Christopher for taking the time to review your stay. We are pleased you enjoyed your time with us! Have a safe and Happy New Year.

10/10 Fantastiskt

Kimberly

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
From the moment we walked in we were welcomed and felt at home. Great hospitality, great atmosphere, the morning breakfast exceeded my expectations. Great value.
Bodde här 3 nätter i december 2023
Svar från Cquinn 27 dec. 2023
Thank you for your review. We’re pleased to see you enjoyed your stay.

8/10 Bra

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would be good to put additional lighting in parking lots on side of building
Bodde här 2 nätter i december 2023
Svar från Cquinn 27 dec. 2023
Thank you for taking the time to review your stay.

6/10 Okej

Andreas

Svar från cq 6 feb. 2024
Thank you

10/10 Fantastiskt

Breanne

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från cquinn 19 dec. 2023
Thank you for your review. We are pleased you enjoyed your stay!

6/10 Okej

Tim

Gillade: Personal och service och bekvämligheter
The furniture in our room was filthy. Didn’t even want to sit down on it. It was so dirty. Not a happy The furniture in our room was filthy. Didn’t even want to sit down on it. It was so dirty. Not a happy customer.
Bodde här 1 natt i november 2023
Svar från cquinn 14 nov. 2023
thank you for taking the time to comment about your stay. I am sorry that has happened and will be addressing the staff to prevent this from happening again.

10/10 Fantastiskt

Nancy

Bodde här 3 nätter i november 2023
Svar från cquinn 19 dec. 2023
Thank you for the high rating. We are pleased you enjoyed your stay with us.

6/10 Okej

Anna, hixton

Bodde här 4 nätter i oktober 2023
Svar från General Manager 20 nov. 2023
Thank you fou feedback on your experience with us. I would like to apologize for not meeting your expectations 100%. We hope that we get to service you again in the future to show you that this last stay was a one off.Safe Travels!

4/10 Dåligt

Brian

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Neither the soap dispenser nor the conditioner worked in the shower. The TV remote didn't work. The elevator didn't work. Breakfast did have a lot of variety, but that was the only saving grace.
Bodde här 1 natt i oktober 2023
Svar från Amber Neubert 25 okt. 2023
I would first like to apologize that your stay was less than satisfactory. We appreciate your letting us know the issues with the room, and assure you that this has been resolved. We hope in the future we are able to service your travel needs again and are able to proficiently accommodate your needs. Safe travels!Amber Neubert; Director of Sales and Marketing

6/10 Okej

Robert

Gillade inte: Personal och service
Not happy at all
Checked into hotel and right away was downgraded to a different room. Reason why was disabled wife could not walk upstairs due to a non working elevator! And charged same price for room !
Bodde här 1 natt i september 2023
Svar från cquinn 8 okt. 2023
When we spoke with expedia, the rate on the new room was HIGHER than the rate you were being charged. I will be more than happy to charge the rate for the new room if you'd like. It was a better deal for you by almost 60 to keep the rate at the original booking price.

4/10 Dåligt

Tara

Reste med familj och småbarn, Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Renlighet
We stayed here with our baby. We loved the layout and the mini kitchen. The pool was a bonus. But it has been poorly maintained. The elevator was out of service the whole week we were there and we were located on the 3rd floor. The carpet in the staircase is likely beyond a good wash and needs to be replaced. The carpets in the suites were also filthy. Cleaning up spills from our baby made the white towels dark grey. The whole hotel also has a musty smell. But they had happy hour a few days a week and when the maids came, they were generous with the linens. So as much as it was a perfect set up for us, it just lacks its potential in cleanliness. Its both good and bad. PS no crib or high chairs were available at this hotel.
Bodde här 6 nätter i september 2023
Svar från cquinn 19 sep. 2023
Thank you for taking the time to tell us about your stay. I have sent your comments on the the appropriate members of our staff to be addressed. We are scheduled for a property update starting next month. We hope that you'll come back and see the differences made.

8/10 Bra

Timothy

Gillade: Renlighet och personal och service
A+ Service, C- Experience
The staff were friendly, the there were some issues with the hotel and our reservation. The elevated and hot tub were not in service, and we reserved a 1 Bedroom King, but when we arrived there were no King rooms available at all. We received a refund for the difference in cost for the room type, but if we’d known about these limitations in advance we’d likely have stayed someplace else. The desk staff was responsive and checked in frequently to see if there was anything more they could do. They deserve a lot of credit for doing all they could.
Bodde här 3 nätter i september 2023
Svar från cquinn 9 sep. 2023
Thank you for your kind words even with the few issues you encountered. We are working to resolve both issues.

8/10 Bra

Brian

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The staff and room size were great. But the kitchen wasn't wiped down very well, the kitchen trash was full, and the body wash was empty. Great facility and front desk staff but the room cleaning wasn't.
Bodde här 1 natt i augusti 2023
Svar från cquinn 22 aug. 2023
Thank you for taking the time to tell us about your stay. I'd like to apologize that your room cleanliness wasn't to standard and will use your comments as a training tool for the housekeeping department. I hope you come for return visit so we can provide you with the service you deserve.

8/10 Bra

Michael

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från cquinn 27 juli 2023
Thank you for taking the time to tell us about your stay. We are pleased you enjoyed yourself. We hope to see you again.

10/10 Fantastiskt

Preston

Bodde här 1 natt i juli 2023
Svar från cquinn 14 aug. 2023
Thank you for your review. We are pleased you enjoyed your stay.

2/10 Väldigt dåligt

Chase

Bodde här 1 natt i juli 2023
Svar från Cquinn 5 juli 2023
I’m sorry we didn’t exceed your expectations during your stay. Please contact a member of our management team to discuss your stay. We sincerely hope you’ll use this opportunity to let us make it right for you.

10/10 Fantastiskt

Natasha

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely stay.
Bodde här 1 natt i juni 2023
Svar från cquinn 4 juli 2023
Thank you for staying with us!

6/10 Okej

Erica

Reste med sin partner
Gillade: Renlighet och personal och service
Paid for a king and got a queen. Our floor and room smelled really bad from someone’s cooking (no fault of the hotel, just happened). Cold water when showering in the morning. Not worth the money paid.
Bodde här 1 natt i juni 2023
Svar från General Manager 25 juni 2023
Thank you for sharing your feedback with us. I would like to apologize that your stay was less than satisfactory. I hope you do give us another chance in the future to show that your last stay was an exception.

8/10 Bra

Sue

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was fine.
Bodde här 3 nätter i juni 2023
Svar från General Manager 15 juni 2023
Good afternoonThank you for sharing your feedback with us during your stay. I will be sharing this with my team. I apologize that we did not exceed your expectations during your stay.

10/10 Fantastiskt

Pamela

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very helpful and accommodating
Bodde här 10 nätter i maj 2023
Svar från General Manager 6 juni 2023
We are So happy you has a great Experience with us. We hope service you again in the future.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfy stay
These are always a comfy place to stay with great amenities. This particular location is starting to show some age with wear and tear. I would still stay again.
Bodde här 1 natt i maj 2023
Svar från General Manager 6 juni 2023
I am so happy to here you had a comfy stay with us again. I do know we are show are age a little. I the near future a refresh for our property wil be in store.Safe Travels!

10/10 Fantastiskt

Brandon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från General Manager 6 juni 2023
Thank you for taking the time to share your feedback with us. I will be sharing praises with my team. We hope you have Safe Travels!

2/10 Väldigt dåligt

William

Affärsresenär
Gillade inte: Personal och service och rummets bekvämlighet
They don’t honor Hotels.com reservations
Showed up at 10pm to not have a room. Was yelled and swore at by the front desk. Was told when I said I’d like to speak to a manager by Front desk lady “I don’t need this *ickin* Job. All day long I have to deal with Bill****. Was told that they do not guarantee hotels.com clients rooms if they sell out. She said they forgot to call which could have called, texted, emailed. There was zero communication and I was just sent out in the the late evening hoping I could find a different room. The asst gm the next day said he’d follow right back up and now 2 days later still no call. I wish I could post a video I took of the incident. Overall by far the worst staybridge I’ve ever stayed at and you should avoid this place at all costs it’s extremely poorly ran from management all the way to staff.
Bodde här 1 natt i april 2023
Svar från General Manager 27 apr. 2023
Good Afternoon William,Thank you for bring this to my attention. I want to let you know i appreciate you taking the time in speaking with me. I do hope you give us a chance in the future to service you again. I can assure you that these issues have been corrected.

4/10 Dåligt

Brad

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Breakfast was good
Bodde här 2 nätter i mars 2023
Svar från General Manager 1 apr. 2023
I am glad you enjoyed Breakfast. Thank you for your feedback.

10/10 Fantastiskt

Debra

Bodde här 1 natt i mars 2023
Svar från General Manager 1 apr. 2023
Thank you for your positive review.

6/10 Okej

Gary, Neillsville

Reste i grupp
Gillade: Renlighet
The pool and hot are always broken.
Bodde här 1 natt i mars 2023
Svar från General Manager 27 apr. 2023
Gary,Thank you for taking the time to provide your feedback abut your experience with us. I can assure you that we are working diligently to correct all issues with the pool and spa.

4/10 Dåligt

Nathaniel

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
1) Pungent and constant odor of marijuana at the front desk during check in, in the hallways, and in our room throughout the stay. 2) Woke up at 5am to cigarette smoke through venting in our bedroom. Called front desk. No follow up. 3) Pool closed after first day. Entire reason we booked the property. 4)Elevator felt dangerous and hadn’t been inspected since 2021.
Bodde här 2 nätter i mars 2023
Svar från General Manager 27 apr. 2023
Thank you for sharing your feedback about your experience with us. I do want to assure you that your experience with us has been corrected. We hope we get another to service you again in the future to show you that you recent stay was an exception.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i mars 2023
Svar från General Manager 16 mars 2023
Thank you for your feedback. I hope that we get to service you in the future

10/10 Fantastiskt

Shannon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2023
Svar från General Manager 27 apr. 2023
Thank you for your positive review. I will be sure to share this with my team and hope to see you again in the future.