Dear Andreas, Thank you very much for posting your comment on Hotels.com. We are satisfied to see that your stay with us was pleasant despite the first appearance you had. We sincerely hope to have the opportunity to welcome you back to Meliá Barajas in the future! Best regards,

Dear Ms Magaly,Thank you for such a positive review.We're delighted to hear that the airport shuttle added convenience to your travels and that the bathroom facilities met your expectations, offering a touch of comfort to your stay. Our team strives to provide excellent service and we're grateful that these aspects contributed positively to your room experience.Your satisfaction with the room cleanliness and overall hotel condition is very important to us, and we're pleased to see these areas met your standards. We continuously work on enhancing our service culture to ensure a pleasant stay for all our guests.We are also glad to know that our amenities were to your liking. We take pride in offering a variety of conveniences, such as our minibar and Rituals toiletries, to enhance our guests' experiences.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Caro Sr. Maximo,agradecemos a sua preferência e comentário. Agradecemos imensamente por compartilhar sua opinião sobre a sua estadia conosco. É gratificante saber que as condições do nosso hotel e as comodidades do quarto atenderam plenamente às suas expectativas e contribuíram para uma experiência memorável.Esperamos revê-lo em breve.Melhores cumprimentos,Laura López, Voice of Customer Coordinator

Estimado Carlos,Le damos las gracias por su excelente valoración.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

Dear Michell,Thank you for such a positive review.We are thrilled to hear that our complimentary airport shuttle service added value to your stay and that you would consider staying with us again. Rest assured, providing impeccable service is at the core of our service culture, and we are delighted it met your expectations. Our team takes pride in maintaining the cleanliness of our rooms and hotel condition to ensure a pleasant room experience for our guests. While we note that the room amenities were satisfactory, we continuously strive to enhance our guest's experience and your feedback is invaluable in this endeavor.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Estimado Adrian,Agradecemos sus palabras sobre su reciente experiencia con nosotros.Hacemos nuestro mayor esfuerzo para brindar a los huéspedes una estancia satisfactoria. Con respecto a nuestras instalaciones y habitaciones, expresarle que continuamente realizamos tareas de mantenimiento, reformas, renovación y pintura. De todos modos, su comentario será compartido con el sector correspondiente. Su opinión es muy valiosa para nosotros y siempre será bienvenida.Esperamos poder recibirle en otra oportunidad. Atentamente,Laura López, Voice of Customer Coordinator

Dear Marisa,Thank you for such a positive review.We are so pleased to hear that you liked your room and that our attentive team took good care of all your needs.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Dear Francisca, Thank you for this review about your stay with us at Meliá Barajas.We are delighted to hear that you found our rooms to be very spacious and appreciated the pristine cleanliness, the excellent condition of the hotel, and the quality of service and room amenities provided. It is gratifying to know that our efforts to create memorable room experiences and uphold our service culture meet with your approval. While our elevators might be a bit snug, we hope they served their purpose efficiently and added to the charm of our establishment. Rest assured, we are dedicated to providing top-notch gastronomic experiences and impeccable service to all our guests.We look forward to seeing you again in the future. Kindest regards,Laura López, Voice of Customer Coordinator

Dear Andres,Thank you for taking the time to provide your feedback.We're delighted to hear that our proximity to the airport while being nestled in a peaceful residential area enhanced your stay, providing convenient access to local dining options. We take pride in our commitment to cleanliness and are thrilled to have met your expectations. Regarding the condition of the hotel, we continuously strive to maintain and improve our facilities to ensure a pleasant room experience for all our guests. It is gratifying to know that you received the high standard of service culture we are dedicated to providing.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

Dear Thomas,Thank you for taking the time to provide your feedback.We are thrilled to hear that you enjoyed the beauty of your room and the inclusion of a bidet in the bathroom, reflecting our commitment to a comfortable room experience. Our team is dedicated to maintaining a high standard of cleanliness and we are delighted that this was evident during your stay. It is also gratifying to know that our hotel's condition and the service culture met your expectations, as we strive to provide an exceptional experience for all our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

Estimada Maria de La Concepcion,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Agradecemos mucho que haya tomado un momento para compartir su experiencia en nuestro hotel. Nos complace saber que la limpieza de la habitación fue de su total agrado y que la calidad del servicio cumplió con sus expectativas, pues nuestra cultura de servicio se enfoca en ofrecer una experiencia de habitación excepcional. También nos alegramos de que haya encontrado nuestras instalaciones adecuadas para su estancia. Lamentamos si hubo algún aspecto que no fue de su completo agrado, y nos encantaría tener la oportunidad de volver a impresionarla en una futura visita.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator

Dear Adam,Thank you for such a positive review of your stay.It is wonderful to hear that our staff's friendliness stood out during your stay and that our room provided a comfortable experience for your short visit. We are also glad that you found our location convenient for airport access. We regret to hear about the inconvenience with the shuttle service after your arrival at Terminal 4. While our shuttle does aim to provide timely transfers, we understand that timing may not always align with guest arrivals, and we are continually working to enhance this service. Thank you for highlighting the efficiency of our room cleanliness and the condition of our hotel. We consistently strive to maintain high standards and your remarks affirm our dedication to service culture.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Dear Ms Alexandra,Thank you for such a positive review.We are delighted to hear that our strategic proximity to the airport added convenience to your travel plans and that our staff's hospitality met your expectations. It is gratifying to know that the cleanliness and spaciousness of our rooms contributed positively to your room experience. Additionally, we are thrilled that the gastronomic experiences offered at our breakfast buffet were to your satisfaction, showcasing the variety we strive for. While we understand that certain design elements may appear dated, we take pride in the charm and character of our establishment, always ensuring a comfortable and welcoming environment for our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Dear Ms Georgie,Thank you for such a positive review.We are delighted to hear that you appreciated the cleanliness of our rooms and the attentive service provided by our team, which is a testament to our service culture. It's also heartwarming to know that our hotel's location contributed to a lovely stay. We would like to highlight that our gastronomic experiences at Trasluz Restaurant aim to provide a journey through traditional Madrid flavors, which we hope added to your room experience.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Estimada Claudette,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Nos complace saber que su experiencia en la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación fueron de su total agrado. Nuestro equipo se esfuerza por ofrecer una cultura de servicio excepcional y nos alegra que haya sido palpable durante su estancia. Cada detalle, desde las experiencias gastronómicas en nuestro Restaurante Trasluz hasta la completa disposición de servicios en las habitaciones, está pensado para proporcionar una experiencia de habitación inigualable.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator

Dear Javier,Thank you for such a positive review of your stay.We're thrilled to hear that the comfort of our rooms contributed positively to your stay and that our international breakfast buffet exceeded your expectations, showcasing our dedication to providing exceptional gastronomic experiences. Our team takes great pride in maintaining the highest standards of cleanliness and ensuring that every aspect of our service culture meets your needs. It's heartening to receive such positive feedback.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Estimado Carmelo,Le damos las gracias por su excelente valoración.Nos alegra enormemente que haya disfrutado del desayuno buffet y de nuestras instalaciones. Es un placer saber que nuestro transporte al aeropuerto de Barajas ha cumplido con sus expectativas, facilitando su llegada y salida. Apreciamos mucho sus comentarios sobre la amabilidad de nuestro personal, quienes se esfuerzan diariamente por ofrecer un servicio excepcional.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

Estimada Angela,Muchísimas gracias por su reseña acerca de su experiencia en Meliá Barajas.Nos complace enormemente saber que la cercanía de nuestro hotel al aeropuerto de Barajas y la comodidad y belleza de nuestras instalaciones fueron de su agrado. Agradecemos sus amables palabras sobre la amabilidad de nuestro personal, reflejo de nuestra cultura de servicio que nos esforzamos en ofrecer a cada huésped. Nos enorgullece que la limpieza de su habitación y las comodidades proporcionadas hayan cumplido con sus expectativas para una experiencia de habitación excepcional.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Laura López, Voice of Customer Coordinator

Dear Mr Charles,Thank you for such a positive review of your stay.We are thrilled to hear that the airport shuttle service was convenient for your late-night arrival and that the room provided was to your satisfaction. It's truly rewarding to know that our breakfast surpassed your expectations and that you found our gastronomic experiences delightful. Our staff is committed to a service culture that ensures every guest feels valued, and your kind words affirm their dedication. We appreciate your understanding regarding the shuttle timing to the airport and are pleased to hear that our schedules were reliable for you.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Dear Thomas,Thank you for taking the time to provide your feedback.We are glad you had a pleasant stay but regret you were not completely satisfied. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

Dear Mr Stuart,Thank you for such a positive review of your stay.We're delighted to hear that our location suited your business needs, providing convenience for airport area activities. It's pleasing to know that you found our room cleanliness and overall hotel condition to meet your expectations, along with the service provided by our dedicated team. We continuously strive to offer a premium room experience and are glad to see that reflected in your stay. However, we note your scores and see there's room to enhance your experience further, ensuring our commitment to a service culture remains consistently high.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Estimado Manuel,Le damos las gracias por su excelente valoración.Nos llena de satisfacción comprobar a través de su opinión que su estancia entre nosotros ha cubierto sus expectativas y que se lleva una muy buena impresión de su experiencia en nuestras instalaciones.Nos ha alegrado muchísimo leer el excelente concepto que se lleva de todo el personal del hotel. Para nosotros ha sido un verdadero placer poder atenderle.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

Dear Mr Cliff,Thank you for such a positive review of your stay.We're delighted to hear that our staff's dedication to service culture made a positive impact during your stay, and that the cleanliness and spaciousness of our rooms provided a comfortable room experience. It's also wonderful to know our location offered you the tranquility and convenience you needed for your travels. We hope you had the chance to explore the local gastronomic experiences and found our neighborhood delightful for a leisurely stroll.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Yasuko様。この度は、Meliá Barajasにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お部屋の静けさについてのお褒めの言葉をいただき、大変嬉しく思います。当ホテルでは、ゲストの皆様に最高のルームエクスペリエンスをご提供することに努めております。食事に関するお褒めの言葉もありがとうございます。トラスルスレストランで提供される伝統的なマドリードのフレーバーをお楽しみいただけたことを嬉しく思います。またのお越しをお待ちしております。Laura López, Voice of Customer Coordinator

Dear Mr Diego,Thank you for such a positive review of your stay.We are delighted to hear that you found our staff to be really friendly. It's a testament to our service culture that aims to provide guests with a warm and welcoming atmosphere. We take pride in fostering a team that is dedicated to ensuring a pleasant room experience for every guest.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Estimado Joel,Le damos las gracias por su excelente valoración.Gracias por compartir su experiencia en nuestro hotel. Nos alegra saber que la cercanía al aeropuerto y al metro fueron de su agrado y que nuestro servicio de traslado cumplió con sus expectativas. Es un placer que destaque el desayuno, donde nos esforzamos por ofrecer una experiencia gastronómica excepcional con una variedad que se adapta a todos los gustos y necesidades.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

Dear Nicholas,Thank you for such a positive review of your stay.We're thrilled to hear that our shuttle service and proximity to the metro contributed positively to your stay, making transportation convenient for you. Additionally, your appreciation for the room cleanliness and the high level of service provided by our team is truly valued. It's a testament to our commitment to service culture, ensuring every guest has a memorable room experience.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Dear Lori,Thank you for taking the time to leave a review.We regret to hear that your experience did not meet your expectations. We are committed to providing excellent service culture and room experience, and we are disappointed to learn that we fell short during your stay. While we take pride in our gastronomic experiences and other amenities, we understand there is always room for improvement and sincerely apologize for any inconvenience you may have encountered.We hope to be able to welcome you back for an improved stay.Kind regards,Laura López, Voice of Customer Coordinator

Estimada Patricia,Muchas gracias por su reciente visita y por sus comentarios.Nos alegra enormemente saber que nuestra puntualidad en el transporte al aeropuerto, la amabilidad del personal y la limpieza de nuestras instalaciones han sido de su agrado y han contribuido a una experiencia de descanso placentera entre sus viajes. Lamentamos cualquier inconveniente que haya podido tener con la disposición de las camas; nuestro objetivo es siempre proporcionar una experiencia de habitación que cumpla con las expectativas de nuestros huéspedes. Aunque algunas habitaciones disponen de camas individuales unidas, tenemos opciones con camas de tamaño matrimonial que garantizan el confort deseado. En cuanto al sistema de aire acondicionado, estamos comprometidos con la mejora continua de nuestras instalaciones y tomamos nota de sus comentarios para seguir mejorando la experiencia gastronómica y de servicio que ofrecemos.Esperamos poder recibirle de nuevo en un futuro próximo.Atentamente,Laura López, Voice of Customer Coordinator

Dear Antonio,Thank you for such a positive review of your stay.We are truly delighted to hear about the exceptional service you received from Marta and Adrian at the front desk. Our team is committed to a culture of service that ensures our guests have a memorable room experience. It is gratifying to know that our efforts in maintaining the highest standards of cleanliness and hotel condition have been recognized in your review.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Dear Cesar,Thank you for such a positive review of your stay.We are delighted to hear that our strategic location provided you with the convenience you needed for your travels. It's fantastic to know that the spaciousness and cleanliness of our rooms contributed to a comfortable stay. Our team is thrilled to receive your compliments on the service culture we pride ourselves on, ensuring every guest feels welcome and valued. We appreciate your recognition of our efforts and are glad that these aspects of your room experience stood out positively for you.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Estimado Joel,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Nos complace saber que encontró nuestro servicio de traslado al aeropuerto conveniente y que la calidad de nuestro hotel cumplió con sus expectativas. Agradecemos sus amables palabras sobre la limpieza de la habitación, la condición del hotel y la atención recibida. Tomamos nota de su observación respecto a la bañera y queremos asegurarle que la seguridad y comodidad de nuestros huéspedes son prioritarias para nosotros. Recomendamos nuestras habitaciones con ducha para aquellos que puedan requerir un acceso más seguro y cómodo.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Laura López, Voice of Customer Coordinator

Estimado Eduardo,Le damos las gracias por su excelente valoración.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

Dear Jorge,Thank you for taking the time to review your stay.We are sorry to hear that certain aspects of your stay did not meet your expectations. While we are proud of our hotel's service culture, we understand that there is always room for improvement and take your comments on the room amenities seriously. We would like to mention that our rooms are designed to offer a comfortable room experience, and we regret if the mattress did not provide the quality rest you expected. Our housekeeping team is dedicated to maintaining clean and welcoming common areas, and your observation regarding the carpets and chairs in the lobby is duly noted for our review and action.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Laura López, Voice of Customer Coordinator

Dear Stephen,Thank you for taking the time to provide your feedback.We are delighted to hear that you appreciated our attentive service, which is a cornerstone of our service culture. While we're glad you found comfort during your stay, we regret to hear that some aspects did not meet your expectations. We continuously strive to provide a refined room experience, and we apologize if we fell short. We appreciate your feedback regarding the pricing for additional amenities, and we will consider it thoughtfully as we aim to offer a seamless experience for all our guests. Our goal is always to provide excellent value and hospitality.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr William,Thank you for such a positive review of your stay.We are delighted to hear that you recognized the value we aim to provide, along with the allure of our property. It's wonderful to know our team's dedication to service culture made a positive impact on your stay. Your satisfaction with the room cleanliness and amenities is reflective of our commitment to offering a top-notch room experience. While we are proud of our historical roots, we acknowledge your observations on certain aspects needing an update. Rest assured, we continuously strive to maintain and improve our hotel's condition to enhance the overall guest experience.We hope you had the chance to indulge in our gastronomic experiences at Trasluz Restaurant, and perhaps on your next visit, if it's during the summer months, you can enjoy the vibrant atmosphere at our GAIA Pool Bar.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Krishna, Thank you for this review about your stay with us at Meliá Barajas.We are delighted to hear that our room cleanliness, hotel condition, service, and room amenities met your expectations and contributed to a positive stay. We aim to provide a comfortable room experience and take pride in maintaining our facilities to a high standard. Your commendation of these aspects is greatly appreciated and will be shared with our team. Regarding the frequency of our shuttle service, we understand that you would have preferred a shorter waiting time. Our current schedule strives to balance efficiency with operational constraints, but please rest assured that we continually evaluate our services to enhance our guests' comfort and convenience.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator