Dear Stefan,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Bjorn, thanks for your review and comments. We apologize if something was not under your expectations we already took inconsideration your feedback in order to improve our facilities. All the team is committed to bring the best possible Axel Experience to all our guest. we are looking forward to welcome you back very soon. Kind regards Jaime Garcia-Morato R. General Manager Axel Hotel Madrid,

Dear Jesper, Thank you very much for such beautiful evaluation. I hope you will come back to visit us as soon as possible. Warmest regards, Antonio Fabiani

Estimado Martin, Muchisimas gracias por tu valoracion. Esperamos volver a recibirte muy pronto, Cordiales Saludos, Saul Canal General Manager AXEL HOTEL MADRID

Estimado Martin, Muchisimas gracias por su valoracion. Por favor, regrese muy pronto a visitarnos, Cordiales Saludos, Saul Canal General Manager AXEL HOTEL MADRID

Kära kund, Tack så mycket för dina vänliga kommentarer. Vi hoppas att vi snart ses igen på vårt hotell. Vänliga hälsningar Saul Canal General Manager Axel Hotel Madrid

Kära Efsane, Tack så mycket för dina kommentarer. Det fäster min uppmärksamhet att du kommenterar att incheckningen inte har varit omfattande när jag var närvarande i processen. Vi har träffats flera gånger i receptionen, och det var jag som skickade dig till Prado-museet. Jag tvingas korrigera kommentaren om välkomstdrycken, men med hänsyn till att en enkelbiljett med dubbelrum alltid är giltig för två personer och två olika drycker. Det delades aldrig upp i två glas som du beskriver. Jag är ledsen att frukosten inte var efter din smak och jag är glad att du hittade en närliggande plats med ett erbjudande mer i linje med din smak. Vi respekterar djupt att du inte är ditt referenshotell och vi uppskattar också din vistelse, Vänliga hälsningar

Kära gäst, Tack så mycket för att du bor hos oss och för din åsikt. Det är mycket användbart för oss. Vi strävar efter att göra din vistelse så trevlig som möjligt. Vi ger maximal effektivitet i din individuella vård när det gäller både kvaliteten på våra tjänster och boendeaspekter. Hoppas att se dig tillbaka här eller i något av våra Axel-hotell. Vänliga Hälsningar,

Kära gäst, Tack så mycket för att du bor hos oss och för din åsikt. Det är mycket användbart för oss. Vi strävar efter att göra din vistelse så trevlig som möjligt. Vi ger maximal effektivitet i din individuella vård när det gäller både kvaliteten på våra tjänster och boendeaspekter. Hoppas att se dig tillbaka här eller i något av våra Axel-hotell. Vänliga Hälsningar, Saul Canal Hotel Manager Axel Hotel Manager

Kära Rody, Tack för din fantastiska kommentar om Axel Hotel Madrid !! Jag är glad att du har varit på vårt hotell. Vi strävar efter att erbjuda bästa service och upprätthålla en trevlig atmosfär. Ingenting är viktigare för oss än våra kunders välbefinnande. Vi ser fram emot att träffa dig här igen i en inte alltför avlägsen framtid. Tack för att du kom !! Vänliga hälsningar,

Estimado Martin, Muchisimas gracias por tu valoración. Esperamos volver a recibirte muy pronto, Cordiales Saludos

Dear Kim, Thank you very much for your feedback. We are looking forward to welcome you back again very soon Warmest Regards,

Dear Anders, In behalf of the whole team, thank you so much for your generosity on your comments. We are glad to hear that you have experienced the hotel and the city areas in a personal and unique way. We truly look forward to welcome you back in the near future. Until then, please receive our warmest regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear guest, Thank you very much for sharing your score about your property. I hope you can visit us soon again. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear Lotta, Thank you very much for your score. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Kära Lisa, Tack för din stora kommentar om Axel Hotel Madrid !! Jag är glad att du har varit i vårt hotell. Vi strävar efter att ge den bästa servicen och upprätthålla en trevlig atmosfär. Ingenting är viktigare för oss än välbefinnande hos våra kunder. Vi ser fram emot att träffa dig här igen i den inte alltför avlägsna framtiden. Vänliga hälsningar, Saúl Canal García Hotel Manager Axel Hotel Madrid

Apreciada María, Muchas gracias por tu valoración! Esperamos tenerte de vuelta muy pronto. Muchas gracias, un saludo! Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear Asa, Thank you very much for your great review! We're very happy to see that you enjoyed the service provided by our staff, as well as the hotel location. We hope you can visit us again soon! Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear guest, Thank you very much for your rating! We hope we can host you back soon. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Kära gäst, Tack för din stora kommentar om Axel Hotel Madrid !! Jag är glad att du har varit i vårt hotell. Vi strävar efter att ge den bästa servicen och upprätthålla en trevlig atmosfär. Ingenting är viktigare för oss än välbefinnande hos våra kunder. Vi ser fram emot att träffa dig här igen i den inte alltför avlägsna framtiden. Tack för att du kommer !! Vänliga hälsningar, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear Sabah, Thank you for your score! I hope we can host you back in Madrid on your next visit! Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear Lise, Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels. Kind Regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear Mattias, Thank you for your great comment about Axel Hotel Madrid. I'm pleased that you have been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well-being of our customers. We look forward to seeing you here again in the not-too-distant future. Best Regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear Erik, Thank you very much fro your review. Let me apologise one more time for the inconveniences caused even though we have been trhough this issue during your stay and offered you a complimentary upgrade to one of our suites where we have received a great feedback from you. I appreciatte you takinmg the time to review again the hotel and I am looking forward to welcome you back very soon. If you wish to contact privatley with me you already have my details. Again Thank you very much Saul Canal General manager

Dear Olle, Thank you very much for sharing your oppinion! We hope to have you back soon! Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Kära kund, Tack så mycket för din underbara åsikt om din vistelse hos oss. Vi uppskattar ditt förtroende för oss och vi hoppas att vi kommer tillbaka i vår etablering. Tack så mycket, hälsningar. Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Kära Lennart, Tack för din stora kommentar om Axel Hotel Madrid.   Jag är glad att du har varit i vårt hotell. Vi strävar efter att ge den bästa servicen och upprätthålla en trevlig atmosfär. Ingenting är viktigare för oss än välbefinnande hos våra kunder. Vi ser fram emot att träffa dig här igen i den inte alltför avlägsna framtiden. Vänliga hälsningar, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear Theo, Thanks a lot for sharing your comments about your stay in Axel Hotel Madrid with us. Your opinion is very helpful to us as it makes as improve our quality and services every day. We would like to apologize if something was not of your liking. Axel Hotel Madrid put a 24 hours reception at the disposal of our guests so any request or query can be made at any time guest feels like. We have taken note of your comments and have passed them to the right departments, so we can improve, even more, our services. We hope we can host you in during your next holidays in Madrid. Kind regards, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear guest, Thank you for sharing your rating! Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Kära Lisa, Tack vare mycket för att dela din feedback med oss och för att välja att bo i vårt hotell. Vi är mycket glada att läsa din trevliga recension. Yttrandet från våra gäster är det viktigaste att hjälpa oss att förbättra vardagens kvalitet och personlig service. Vi hoppas att vi kan vara värd dig igen under din nästa semester i Madrid. Med vänliga hälsningar, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear Guest, Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels. Kind Regards, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear guest, Thank you for sharing your rating! Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Kära gäst, Tack för din kommentar om Axel Hotel Madrid.   Jag är glad att du har varit i vårt hotell. Vi strävar efter att ge den bästa servicen och upprätthålla en trevlig atmosfär. Ingenting är viktigare för oss än välbefinnande hos våra kunder. Vi ser fram emot att träffa dig här igen i den inte alltför avlägsna framtiden. Vänliga hälsningar, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear Guest, Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels. Kind Regards, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Kära Ulrika, Tack så mycket för att du bor hos oss och för din åsikt. Det är mycket användbart för oss. Vi strävar efter att göra din vistelse så trevlig som möjligt. Vi ger maximal effektivitet i din individuella vård beträffande både kvaliteten på våra tjänster och boendeaspekter. Hoppas att vi ses tillbaka här eller i något av våra Axel Hotels. Vänliga Hälsningar, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear Peter, Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels. Kind Regards, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear guest, Thank you for sharing your rating! Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Kära Peter, Tack så mycket för att du bor hos oss och för att dela din recension om din vistelse. Din feedback hjälper oss att förbättra vår kvalitet och service varje dag. Vi skulle vilja be om ursäkt om din erfarenhet med oss inte har varit helt tillfredsställande, eftersom det som är mest viktigt i Axel Hotel Madrid är vår gästers välbefinnande. Vi har noterat dina kommentarer och vidarebefordrat till relevanta avdelningar för att förbättra, ännu mer, våra tjänster. Vi hoppas att du besöker oss igen snart och uppnår vid detta tillfälle att överträffa dina förväntningar. Vänliga hälsningar, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear guest, Thank you for sharing your rating! Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Dear guest, Thank you very much for your score! We hope we can host you back soon. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid

Kära gäst, Tack så mycket för att du bor hos oss och för din åsikt. Det är mycket användbart för oss. Vi strävar efter att göra din vistelse så trevlig som möjligt. Vi ger maximal effektivitet i din individuella vård beträffande både kvaliteten på våra tjänster och boendeaspekter. Hoppas att vi ses tillbaka här eller i något av våra Axel Hotels. Vänliga Hälsningar, Iñigo Sánchez-Crespo Ateca General Manager AXEL HOTEL MADRID

Dear Antonio, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Marcel, Thank you very much for such a good review on behalf of the entire team of Axel Hotel Madrid. For us it is very important to know that we have met your expectations and that your stay has been pleasant. We strive daily to provide the best possible experience. We will take note of your comments to try to improve our quality and service. We look forward to welcoming you back to Axel Hotel Madrid so that you can once again live the Axel Experience in all its senses. All the best; Jaime García-Morato R General Manager Axel Hotel Madrid

Dear Lisa, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Caro Emanuele, La ringraziamo molto per la sua valutazione a nome di tutto il team dell'Axel Hotel Madrid. Vogliamo scusarci con lei, poiché, durante il suo soggiorno presso di noi, non abbiamo soddisfatto parte delle sue aspettative. Come sa, disponiamo di una reception aperta 24 ore su 24 per qualsiasi inconveniente o richiesta, grazie alla quale saremmo stati in grado di trovare soluzioni per rendere il suo soggiorno più piacevole. L'intero team dell'Axel Hotel Madrid, se ne avete bisogno, è a vostra disposizione ogni giorno per i clienti che si trovano più a loro agio. Ci auguriamo di rivederla all'Axel Hotel Madrid e che la sua esperienza all'Axel sia soddisfacente sotto ogni aspetto. Cordiali saluti, Jaime García-Morato R. Direttore Generale. Hotel Axel Madrid.

Dear Yeonah, Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are sorry to hear that the breakfast was not up to your expectations. Also, if the reception was not as responsive as it should have been, we have made a note to the different departments to try to improve our quality and service. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Sylvia,Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid

Dear Gary,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid.

Dear Christopher, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid