Thank you for having taken some of your valuable time to send us your positive feedback about your experience. Although, we are sorry to learn that we have not reached your expectations this time about the temperature at the hotel. Please accept our apologies We hope to welcome you back in a near future. Do not hesitate to contact us directly in advance

Muchas gracias por su valoración.¡Será un placer volver a recibirles en su casa de Madrid! Victoria González

Thank you very much for your appreciation and your trust! We are very proud and happy to know you enjoyed your stay with us. The entire team hopes to welcome you back very soon! Yours sincerely, Victoria González

Thank you so much for your kind evaluation and your amazing words. It has been great to welcome you to Madrid and to offer you our best service. We remain at your disposal Yours sincerely

Dear Thomas, Thank you very much for your review and for choosing us to spend your last stay in Madrid. We are happy to know that the services offered by the hotel meet your expectations and that you felt pampered. We hope we can welcome you back very soon and keep offering our best customer service. Yours sincerely, Victoria González Guest Experience Manager

Dear Guest,Your commendations are immensely valued by our team.Your appreciation for the prime location of Hotel Madrid Gran Via 25, Affiliated by Meliá, nestled in the shopping haven and near iconic attractions, is truly encouraging. It delights us to know that the cleanliness of our rooms, the condition of our hotel, the high standard of service, and the quality of our room amenities have met your expectations. Each positive note you've shared resonates deeply with our commitment to providing a memorable stay for our guests. Your review serves as a testament to the dedication of our staff in maintaining our establishment's reputation as a beacon of hospitality in the heart of Madrid. We sincerely thank you for choosing our hotel and for your gracious feedback.We await the pleasure of your return.Warm regards,Laura López, Voice of Customer Coordinator

Estimada Cecilia,Muchísimas gracias por su reseña acerca de su experiencia en Madrid Gran Vía 25.Nos complace enormemente saber que la limpieza de nuestras habitaciones, así como el estado general del hotel, fueron de su agrado y cumplieron con sus expectativas.Es particularmente reconfortante recibir comentarios tan positivos sobre nuestro servicio y las comodidades de la habitación. En Madrid Gran Vía 25,nos esforzamos por ofrecer una experiencia excepcional y parece que lo hemos logrado en su caso.Agradecemos su apreciación hacia nuestro personal, quienes son el corazón de nuestro servicio y se dedican a proporcionar una estancia memorable. Será un placer transmitirles sus amables palabras.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo.Un saludo cordial,Laura López, Voice of Customer Coordinator

Prezada Sra. Rosania,Agradecemos imensamente por nos dedicar seu tempo e compartilhar suas impressões.É com satisfação que recebemos seus elogios quanto à privilegiada localização do Hotel Madrid Gran Vía 25 e a variedade de atrações, comércio e restaurantes nas imediações.Apreciamos igualmente seus comentários positivos sobre o nosso farto café da manhã e o conforto de nossos quartos. No que toca à conveniência para pessoas idosas, ressaltamos que dispomos de quartos com duchas adaptadas e estamos sempre disponíveis para atender às necessidades especiais de nossos hóspedes, garantindo uma estadia confortável para todos.Valorizamos sua escolha pelo Hotel Madrid Gran Vía 25 e nos orgulhamos em saber que contribuímos para uma experiência agradável em Madrid.Esperamos recebê-la novamente para mais uma estadia memorável.Com os melhores cumprimentos,Laura López, Voice of Customer Coordinator

Estimado Sr. Gilberto,Le agradecemos que nos dejara sus impresiones tras su paso por Hotel Madrid Gran Via 25, Affiliated by Meliá.Estamos complacidos de saber que le agradó el hotel. Nuestra misión principal es lograr la satisfacción de quienes nos visitan, que se sientan como en casa y deseen regresar.Sobre nuestras instalaciones, queremos mencionar que trabajamos a diario para el confort de los huéspedes. Realizamos continuamente tareas de mantenimiento y renovaciones, de todos modos, tendremos en cuenta su opinión. Estamos a su disposición para que en el momento comunique a nuestro personal cualquier inconveniente y con gusto le daremos solución.Ha sido un placer recibirle, gracias por permitirnos ser sus anfitriones.Reciba un cordial saludo. Atentamente,Laura López, Voice of Customer Coordinator

Estimado huésped,Le agradecemos sinceramente que haya dedicado un momento para compartir su grata experiencia en el Hotel Madrid Gran Vía 25, Affiliated by Meliá.Nos complace enormemente saber que la limpieza de nuestras habitaciones cumplió con sus expectativas, y que el estado general del hotel fue satisfactorio. Nuestro equipo se esfuerza por ofrecer un servicio de primera calidad, y sus palabras son un valioso reconocimiento a su dedicación.Agradecemos sus comentarios sobre las comodidades de la habitación, ya que trabajamos continuamente para ofrecer el confort y la calidad que nuestros huéspedes merecen. En Hotel Madrid Gran Vía 25, nos enorgullecemos de crear estancias memorables y su experiencia positiva nos impulsa a seguir mejorando día a día.Esperamos tener el placer de recibirle de nuevo en su próxima visita a Madrid.Atentamente,Laura López, Voice of Customer Coordinator

Dear Guest,We are grateful for your insights regarding your recent stay at our hotel.We are delighted to hear that our breakfast was a highlight of your visit, and that the ample closet space added to your comfort.While we are pleased to provide a clean bathroom, we note your thoughts on its condition and appreciate your candid feedback. We also understand that the charm of a classic building structure does not appeal to everyone, and we regret that our lobby decor did not meet your expectations. Regarding the lighting in your interior room, we aim to ensure a restful environment, though we apologize if this was not conducive to your preferences.Rest assured, we are devoted to offering a restful retreat amid the vibrancy of Madrid, and we hope to have the opportunity to better accommodate your needs in the future.We await the pleasure of serving you again.Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Javier,We would like to thank you for this positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado huésped,Le agradecemos profundamente que haya tomado un momento para compartir su grata experiencia.Nos complace inmensamente saber que la ubicación céntrica de Hotel Madrid Gran Vía 25, Affiliated by Meliá fue de su agrado y contribuyó a una experiencia positiva durante su estancia en la capital.La limpieza y el estado de nuestras instalaciones son aspectos que cuidamos con especial atención, por lo que su reconocimiento nos llena de orgullo. Asimismo, es un placer saber que el servicio brindado por nuestro equipo cumplió con sus expectativas.Nos alegra que los servicios y comodidades de la habitación hayan sido de su completo agrado, reforzando nuestro compromiso por asegurar el descanso y bienestar de nuestros huéspedes. Su satisfacción es nuestro mayor estímulo para seguir ofreciendo un servicio de excelencia.Esperamos tener el placer de recibirle nuevamente.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado huésped,Le agradecemos sinceramente que haya dedicado un momento para compartir su opinión sobre su estancia en nuestro establecimiento.Nos complace enormemente saber que la ubicación del Hotel Madrid Gran Vía 25 resultó ser un punto clave para una experiencia inolvidable en Madrid.Nos enorgullece que la limpieza de las habitaciones y la condición del hotel hayan cumplido con sus expectativas. La satisfacción de nuestros huéspedes es nuestra prioridad y comentarios como el suyo nos motivan a seguir manteniendo nuestros altos estándares de servicio.Además, nos alegra que las comodidades de su habitación hayan contribuido a un descanso confortable y una estancia más agradable. En Hotel Madrid Gran Vía 25, nos esforzamos por ofrecer un servicio excepcional y nos alegra que haya percibido el esmero de nuestro equipo.Esperamos tener el placer de recibirle de nuevo en el futuro.Saludos cordiales,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Your insights are invaluable to us, and we thank you for detailing your stay.We are pleased to learn that our service met with your approval and that the cleanliness and condition of our hotel contributed positively to your stay.However, we regret to hear that the noise levels and lack of a minibar in your room detracted from your overall experience. Please note, our Superior Rooms do offer minibars with complimentary soft beverages. We are also continuously working on enhancing our soundproofing measures to ensure our guests' comfort. We apologize for any inconvenience caused and appreciate your understanding.We take pride in our attentive staff and are glad that this was a highlight of your visit. At Hotel Madrid Gran Via 25, Affiliated by Meliá, we are committed to providing a restful and enjoyable stay for all our guests.We eagerly await the chance to serve you with an experience that not only meets but exceeds your expectations.Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Your insights are invaluable to us and we thank you for detailing your stay.We are delighted to know that our breakfast selection met your expectations and provided a positive start to your day.While we are pleased that you found the overall condition of our hotel to be satisfactory, we note your remarks regarding room amenities. At Hotel Madrid Gran Via 25, we strive to furnish each guest with a room that meets our high standards, and we regret if we did not fully meet your expectations in this regard. Please rest assured that we are committed to providing a comfortable and enjoyable experience for all our guests.Your commendation of our service and the cleanliness of your room is greatly appreciated. We take pride in maintaining a welcoming and pristine environment for our valued guests.We eagerly await the chance to serve you once more at Hotel Madrid Gran Via 25, Affiliated by Meliá.Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Sonia, Thank you for sharing your experience with us.We're thrilled to hear that the central location of our hotel was to your satisfaction and that you found the overall condition of our property excellent. It's also rewarding to know that our team's service met your expectations. Regarding your comment about the air conditioning, our system is seasonally controlled to ensure guest comfort, and we regret any inconvenience you may have experienced. We always strive to provide a restful environment and appreciate your feedback.We hope to welcome you back soon for another memorable stay in the heart of Madrid.María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Nila,Muchísimas gracias por su reseña acerca de su experiencia en Hotel Madrid Gran Via 25, Affiliated by Meliá.Nos complace saber que la limpieza de la habitación y el estado del hotel cumplieron con sus expectativas al 100%. Es un honor recibir una valoración tan positiva del servicio que ofrecemos y de las comodidades en la habitación. Siempre nos esforzamos por proporcionar una estancia excepcional a nuestros huéspedes y comentarios como el suyo son una recompensa a nuestro compromiso.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Soraya,Thank you very much for this kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Kathleen,We would like to thank you for this review about your recent experience with us.We're delighted to hear that our staff made a great impression during your stay, as we strive to provide exceptional service. Although certain aspects of our hotel did not meet your expectations, we take pride in our classic building, boasting a prime location with breathtaking city views and a breakfast buffet that overlooks the iconic Gran Vía. We are continuously working on keeping our amenities up to date and comfortable for all our guests.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Gentile Sig.ra Elena,Grazie per aver recensito la nostra struttura.Siamo lieti che abbia apprezzato la posizione centrale dell'hotel e la comodità dei letti singoli grandi. Ci fa piacere sapere che il personale della colazione è stato molto gentile e ha contribuito positivamente al suo soggiorno.Prendiamo nota delle sue osservazioni riguardo l'aspetto delle camere e del bagno, e ci dispiace che queste non siano state all'altezza delle sue aspettative. Vogliamo assicurarle che, nonostante l'edificio storico in cui ci troviamo, ci impegneremo per mantenere gli standard di qualità che i nostri ospiti si aspettano.Saremo lieti di poterla ospitare di nuovo presso il Hotel Madrid Gran Via 25, Affiliated by Meliá in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Fernando,Estamos muy orgullosos de poder leer que tuvo una óptima experiencia con nosotros.Nos complace enormemente que haya valorado positivamente la ubicación de nuestro establecimiento, ideal para explorar el corazón de Madrid y sus atracciones cercanas. Agradecemos su reconocimiento a la limpieza de nuestras instalaciones y al servicio prestado por nuestro equipo, siempre esforzándonos por ofrecer una estancia excepcional a nuestros huéspedes.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Grace,We really appreciate your feedback.We're delighted to hear you found our breakfast offerings to be excellent and of top quality, and that our team member in the restaurant made a notable impression with her efficiency. It's also gratifying to know that our central location served as an ideal base for your city explorations. We appreciate your comments on our well-insulated rooms and the convenience of having a metro stop right outside. Regarding the lifts and fixtures, while our hotel celebrates a classic charm, we continuously strive for improvement and guest satisfaction. We apologize for any inconveniences this may have caused you. We're also sorry to hear about the issues with the reading lights and TV channels; we will certainly look into this matter. Our goal is to ensure that every aspect of your stay is comfortable and enjoyable.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Arturo, Thank you for your positive review, we appreciate it.We are delighted to hear that our strategic location added convenience to your stay and that our commitment to cleanliness met your expectations. It's also gratifying to learn that you found our service impeccable and the amenities in your room to your complete satisfaction. We pride ourselves on offering well-appointed accommodations with picturesque city views, and it's always rewarding when our guests appreciate these details.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Luis, Su opinión es muy importante para nosotros.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Gisela,Thank you for your positive review, we appreciate it.We are delighted to hear that you had a comfortable stay, we understand that a great night's rest is high on the list of priorities of our guests. We also appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We hope to see you again on a future visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Juan,Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Kiara,Many thanks for this high rating.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Glenn,Thank you for taking the time to provide your feedback.We're delighted to hear that our prime location on Gran Via contributed positively to your stay. Our team takes pride in providing attentive service, and we are glad our receptionist could promptly assist you with the room issue. We recognize that our rooms may have a classic appeal, and we continually strive to ensure they meet our guests' needs. We appreciate your feedback as it helps us maintain the highest standards of accommodation and service.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Delia Rodriguez,Muchísimas gracias por su reseña acerca de su experiencia en Hotel Madrid Gran Via 25, Affiliated by Meliá.Nos alegra enormemente saber que la limpieza de su habitación fue de su total agrado, así como las condiciones del hotel y el servicio proporcionado por nuestro equipo. Apreciamos sus comentarios sobre las amenidades de la habitación y nos complace que hayan cumplido con sus expectativas.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado José Carlos, Su opinión es muy importante para nosotros.Nos alegra enormemente que la ubicación del hotel haya sido de su agrado, permitiéndoles explorar lo mejor de Madrid con facilidad. Agradecemos sus comentarios positivos sobre nuestro desayuno, una experiencia diseñada para comenzar el día con una vista impresionante de la Gran Vía. Es un placer saber que nuestro personal ha contribuido a una experiencia amable y memorable durante su estancia.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Marco,Thank you for taking the time to provide your feedback.We're thrilled to hear you enjoyed our prime location in the heart of Madrid and found our rooms to be clean and comfortable. It's wonderful to know that Lidia and the rest of our front desk team provided excellent care during your stay. While we're glad our double-glazed windows help keep the vibrant city sounds at bay, we apologize if any noise disrupted your rest. Our team is dedicated to ensuring a tranquil stay, and we appreciate your understanding and practical solution.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Avi,Thank you so much for your positive feedback following your visit.We are thrilled to hear that our strategic location provided you with an abundance of activities to enjoy and that our team’s friendliness added a warm touch to your stay. Our commitment to guest satisfaction is reflected in your commendation of the room cleanliness and the quality of services provided. While we take pride in our hotel's condition, we continuously strive for improvement and appreciate your feedback on room amenities.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. José,Muchas gracias por sus comentarios.Nos complace enormemente saber que la ubicación céntrica fue conveniente para su viaje familiar y que encontró nuestras instalaciones limpias y cómodas. Es un placer leer que nuestro desayuno cumplió con sus expectativas en calidad y variedad, y esperamos que haya disfrutado de la vista a la Gran Vía mientras comenzaba su día.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado José Manuel, Su opinión es muy importante para nosotros.Nos complace enormemente que haya destacado la ubicación privilegiada de nuestro hotel, un punto de partida perfecto para explorar los tesoros de Madrid. Estamos encantados de que haya disfrutado la limpieza de su habitación, la condición general del hotel, el nivel de servicio que brindamos y las amenidades disponibles en su estancia.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator