Dear Anders,Thank you for your review.I sincerely apologize for not meeting your expectations and for the inferior level of service received.I have shared your constructive feedback with the hotel team to learn from it and take immediate actions to improve.Hope you will give us another opportunity to welcome you back and serve you better.Best regards,Paloma HidalgoDirector of Rooms

Dear Anton, Thank you so much for your amazing review regarding your stay with us! I have already shared your positive feedback with all the hotel team to celebrate that we were able to exceed your expectations. Looking forward to welcoming you back in the near future, Warm regards, Paloma Hidalgo Rooms División Manager

Dear Jörgen, Thank you for sharing your feedback concerning your recent stay at The Westin Palace, Madrid. I am pleased to hear that our central location allowed you to enjoy all the touristy activities that the Spanish Capital city offers. We hope to have the opportunity to serve you again. Best regards, Glenn R

Thank you for taking the time to complete de survey and to give us such a wonderful score! Looking forward to welcome you back, Paloma H

Dear Guest, Good to know that you enjoyed the city due to the hotel location! Thank you so much for sharing it! Looking forward to welcome you again in a near future, Best regards, Paloma H

Dear Bosse, Thank you so much for your great feedback about your last stay with us and for recommending us! Happy to read that you enjoyed the city as well as the hotel Looking forward to welcome you back in a near future, Best regards, Paloma H

Estimada Adela,Muchas gracias por su tiempo en compartir su fantástica valoración en esta reseña sobre su estancia con nosotros.Esperamos volver a recibirle muy pronto,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Estimado Aimed,Muchas gracias por elegirnos en su visita a Madrid y por su fantástica reseña!Esperamos tener el placer de volver a recibirle muy pronto,Saludos cordiales,PalomaPaloma HidalgoDirectora de Alojamiento

Estimado Arturo,Gracias por su valoración a nuestro hotel y por publicarla en esta reseña.Esperamos tener el placer de volver a recibirle,Un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Dear Basilio,Thank you for your review and for sharing your experience.We're delighted to know that you enjoyed our property.Looking forward to welcoming you back shortly,Best regards,Paloma HidalgoDirector of Rooms

Dear Chetana,Thank you for taking the time to share your experience in this survey!We're excited to know that you enjoyed your stay with us.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Franklin,Thank you so much for taking the time to write this review regarding your stay with us.We're delighted that you enjoyed the new rooms and, on the other hand, I have shared your constructive feedback with our Director of F&B for further analysis with the Executive Chef.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Angelica,Thank you very much for your amazing review regarding your stay with us!We're delighted to know that you enjoyed the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Johanne,Thank you for the time to write this review and for sharing the score given to our property!Looking forward to welcoming you back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Luis,Thank you for taking the time to share your experience in this review.We're delighted to know that you enjoyed the hotel location and the city.Looking forward to welcoming you back shortly,Kind regards,Paloma HidalgoDirector of Rooms

Dear Denise,Thank you so much for this amazing review regarding your stay with us!We're more than happy to know that you enjoyed the new rooms as well as the service provided by our staff.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Thank you Kaoru for your amazing score given to our property!Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Antonio,Muchas gracias por compartir su valoración sobre nuestro hotel en esta reseña.Esperamos tener el placer de volver a recibirle en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Warren,Thank you so much for taking the time to share your amazing score on this review!Looking forward to welcoming you back shortly,Best regards,Paloma HidalgoDirector of Rooms

Dear Sonia,Thank you so much for your review and amazing feedback!Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Muchas gracias Mario por compartir su fantástica valoración sobre su experiencia con nosotros!Estamos encantados al saber que conseguimos estar a la altura de sus expectativas y esperamos tener el placer de volver a recibirle en un futuro cercano,Un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Dear Robert,Thank you for your review.I apologize for the problems encountered during your stay. I have shared them with the operational teams for further analysis with their teams and to fix them.Hope you will give us another opportunity to welcome you back and serve you better,Best regards,Paloma HidalgoDirector of Rooms

Dear Abraham,Thank you so much for your time to publish the great score given to our hotel!We hope to welcome you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Zulyn,Thank you for your review and honest comments regarding your stay.I apologize for the inconvenience generated by the hotel renovation. Hope you liked the new rooms and you enjoyed your visit.Looking forward to welcoming you back shortly,Kind regards,Paloma HidalgoDirector of Rooms

Muchas gracias Claudia por compartir su excelente valoración de nuestro hotel y servicios en esta reseña.Esperamos tener el placer de volver a recibirla en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Thank you so much Abraham for taking the time to score our hotel on this review!We're delighted to know that we exceeded your expectations with the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Marta,Thank you for choosing us for this special occasion and celebration of your parent's anniversary!We're delighted to know that they enjoyed the stay and I have shared it with the team to celebrate their satisfaction.Looking forward to welcoming you and them back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Eva,Thank you so much for your review!We're delighted to know that we were able to exceed your expectations with the hotel and its services.Looking forward to welcoming you back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Oscar,Thank you for your review and for your amazing feedback regarding our property.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimada Beatriz,Gracias por su reseña.Lamento sinceramente las molestias que le han ocasionado las incidencias ajenas al hotel y, más aún, la actitud de nuestros asociados con quienes comparto su experiencia para aprender de ella y mejorar.Espero que nos dé una nueva oportunidad de volver a recibirles en el futuro,Saludos cordiales,PalomaPaloma HidalgoDirectora de Alojamiento

Estimada Elena,Gracias por su reseña.Lamento sinceramente que no hayamos estado a la altura de sus expectativas en esta ocasión.Espero que nos dé una nueva oportunidad de volver a recibirla y que disfrute de las nuevas habitaciones.Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Estimada Elena,Gracias por su reseña.Lamento sinceramente no haber estado a la altura de sus expectativas con la calidad de habitaciones y servicios y agradezco su mención al servicio en el restaurante.Espero que nos dé una nueva oportunidad y pueda disfrutar de las nuevas habitaciones que estamos remodelando.Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Peter,Thank you so much for your amazing review and for sharing your experience on this website!!!We're delighted and impressed with the feedback that I have shared with the entire hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Guillermo,Muchas gracias por su valoración y comentario en relación a su estancia con nosotros.Comparto su fantástica reseña con el equipo para celebrar su satisfacción.Saludos cordiales y hasta pronto!Paloma HidalgoDirectora de Alojamiento

Dear Greg,Thank you so much for taking the time to share your experience with us and for recommending our property!We're delighted to know that you enjoyed the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Hector,Gracias por su reseña.Lamento sinceramente que no hayamos estado a la altura de sus expectativas y así lo comparto con los equipos operativos para que tomen acciones inmediatas para corregir los puntos mencionados y mejorar nuestros servicios.Espero que nos dé una nueva oportunidad de volver a recibirle y darle el nivel de servicio esperado,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Karine,Thank you so much for your review!I have shared it with the entire hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Mil gracias Jorge Ricardo por tan excelente reseña!Estamos encantados al saber que todo fue de su agrado y esperamos tener el placer de volver a recibirle muy pronto.Atentamente,Paloma HidalgoDirectora de Alojamiento

Dear Aida,Thank you so much for taking the time to share your experience on this website!We're delighted to know that you enjoyed it and hope to welcome you back shortly.Best regards,Paloma HidalgoDirector of Rooms

Un placer Aldo saber que estuvimos a la altura de sus expectativas.Muchas gracias por compartir su experiencia en esta reseña y esperamos tener el placer de volver a recibirle muy pronto,Un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Estimada MA Elena,Muchas gracias por compartir su experiencia y valoraciones relacionadas con su visita a nuestra propiedad.Un placer para todo el equipo saber que disfrutó de las instalaciones del hotel y esperamos recibirla de nuevo en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Gracias Jose por su tiempo en compartir su valoración en esta reseña.Estamos contentos al ver que disfrutó y esperamos tener el placer de volver a recibirle muy pronto.Un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Dear Sergio,Thank you so much for your review.We're delighted to know that we were able to exceed your expectations with the service provided by our staff.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimada Serafina,Gracias por su reseña.Lamentamos sinceramente no haber estado a la altura de sus expectativas y le pido mis más sinceras disculpas.Desafortunadamente no hace referencia de los puntos a mejorar aunque comparto su decepción con todo el equipo para tenerlo muy en cuenta y trabajar en ello.Espero que nos dé una nueva oportunidad en el futuro,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Peng,Thank you for your rating and review.I have shared it with the entire hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Nina,Thank you for taking the time to share your experience in this review.I apologize for not meeting your expectations with the lack of turn-down service that we have on request.Please let us know next time to include it in your preferences.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Jeffrey,Thank you very much for sharing your score and rating regarding our hotel and services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Jorge,Thank you so much for your great review regarding your stay!We're glad to know that we were able to exceed your expectations.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms