Boendets fasad

Recensioner av Kileleni

3.5 out of 5
Kileleni
Magemani, Mafia Island

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 3 av 4 recensioner" "
8 - Bra i betyg. 0 av 4 recensioner" "
6 - Okej i betyg. 0 av 4 recensioner" "
4 - Dåligt i betyg. 0 av 4 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 4 recensioner" "

10/10

Renlighet

10/10

Personal och service

9,0/10

Bekvämligheter

10/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Jon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel was over sold on last night of my booking
Great hotel and staff. I recommend staying here. There is a lovely view of the ocean. I booked and paid for 3 nights on Hotels.com. When I arrived at the hotel I learned from the staff that the last night was double booked by the hotel staff. The reason provided for overbooking was slow internet speeds but I received a confirmation email from the hotel the day I booked the room. I was able to find an alternative hotel on my own located in downtown. Great hotel experience except for the terrible booking experience.
Bodde här 3 nätter i mars 2024
Svar från Ally and the staff of Kileleni 9 mars 2024
Dear John We are terribly sorry that this happened to you.Unfortunately internet is very slow and sometimes the update online are not going through. As explained, we did not managed to "close" the room in Expedia, after having received a previous booking. So we received your booking even if we were fully booked on your last night.. Also true that we have noticed the mistake only on your arrival. We apologized and we fully refund the third night cash.We gave you some suggestions on where to go and we let you chose what was best for you. We truely understand your disappointment ... we are just a bit sad that you decided to punish us so badly in one of our first review in Expedia which will effect our visibility. We hope that this revenge in describing us as terrible is making you feel better.Ally and the staff

10/10 Fantastiskt

Sue

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great home made local food. The beach is not usable.
Bodde här 3 nätter i januari 2024
Svar från Kileleni Management 8 feb. 2024
Thankl you so much for your nice review. We appreciate warning that our beach is not the best of Indian Ocean. We, indeed, agree that the beach is not ideal for those who want to just lay on a beach bed and swimm, However I would not really describe it as "not usable" as on middle tide the swimming is great, on high tide you can kayaking and on low tide is a kilomenters long walk

10/10 Fantastiskt

Allison

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderfully relaxing resort
We stayed at Kileleni January 2-4. It opened 6 months before and is away from the main beaches. It also sits on the cliff. For beach goers, this may not be ideal. We loved the location because it was very chill and had everything we needed. The bungalows are spacious, clean and well appointed. The food was fresh and delicious. The service was great as well. We definitely recommend!
Bodde här 2 nätter i januari 2024
Svar från Alex 8 feb. 2024
Dear Allyson, thank you very much for having chosen us for your stay in Mafia. We are happy you enjoyed and thanks for sharing with others your experience

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A lovely new place on Mafia. Small, quiet and relaxing. The staff were terrific. The food was a real highlight too! Only 3 bungalows and I gather they might add more - it’s definitely a tiny place, but for the price and location/view - plus incredible food and service - great value for money. Will be back.
Bodde här 3 nätter i november 2023
Svar från Alex 7 nov. 2023
We thank you very very much for your nice words and we are so happy you enjoy Kileleni and our staff. We hope to see you soon again.Have a lovely day