Inomhuspool och solstolar
Se tillgänglighet

Recensioner av Village Hotel Maidstone

3.5 out of 5
Village Hotel Maidstone
Castle View, Forstal Road, Sandling, Maidstone, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 373 av 1000 recensioner" "
8 - Bra i betyg. 353 av 1000 recensioner" "
6 - Okej i betyg. 141 av 1000 recensioner" "
4 - Dåligt i betyg. 77 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 56 av 1000 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

8,2/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Tobias

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018
Svar från Matt Selch, General Manager 28 nov. 2018
Thank you for taking the time to complete the recent guest satisfaction survey we sent you. Your feedback is extremely important to us and we use it to monitor and make improvements to the service and facilities we are providing to all of our guests. Your comments have been extremely valuable and are being reviewed with the appropriate members of the hotel management team. The team and I very much look forward to welcoming you back to Village Maidstone very soon. Regards, Matthew Selch General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Jobbresa
Bodde här 1 natt i oktober 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great beds!
Great beds and helpful staff at the breakfast..................................................
Bodde här 3 nätter i april 2018

8/10 Bra

Verifierad resenär

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet

8/10 Bra

Gun, Jönköping

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good value for money
Stort rum. Härlig SPA anläggning. Frukosten OK.

10/10 Fantastiskt

iliyan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

ellen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel
Bodde här 2 nätter i maj 2024
Svar från Daniel 11 maj 2024
Dear EllenThanks for the 5* review. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back in the near future.Kind RegardsDaniel

8/10 Bra

Leon

Gillade: Personal och service och boendets skick och faciliteter
It was fine
Bodde här 1 natt i maj 2024
Svar från James 15 maj 2024
Hi Leon,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

10/10 Fantastiskt

Kerry

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel
Bodde här 1 natt i april 2024
Svar från James 15 maj 2024
Hi Kerry,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

8/10 Bra

ian

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Stephen, Chelmsford

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice busy leisure facilities with sauna spa steam room. Nice restaurant great burger. Fun vibe, busy hotel. Nice room and bathroom (we were in a club one) Would recommend if anywhere near Maidstone
Bodde här 1 natt i april 2024
Svar från James Manson, Host Manager 27 apr. 2024
Hi Stephen,Thank you very much for the positive review, and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 Fantastiskt

Laura, London

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från James Manson, Host Manager 27 apr. 2024
Hi Laura,Thank you for positive review and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 Fantastiskt

valerija

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pool thanks 🙏 much
Bodde här 1 natt i april 2024
Svar från James 15 maj 2024
Hi Valerija,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

8/10 Bra

Andrew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were friendly and helpful, in particular Lauren was quick to assist our queries.
Bodde här 1 natt i mars 2024

6/10 Okej

Steven

Gillade: Renlighet
Price in the bar VERY EXPENSIVE
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Opeayo

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was a nice and modern hotel.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Carli

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay
It was a lovely stay the only thing I think missing is a fridge just to store some cold drinks and snacks
Bodde här 2 nätter i februari 2024

8/10 Bra

Brett

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i februari 2024

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay at hotel
Had a lovely weekend away at the hotel. Easy check in/check out facilities. Good choice of Starbucks or on-site main restaurant for food and drinks and good room service. Staff were accommodating and friendly and the room facilities were modern with a decent fan and good quality shower gel / shampoo to use. Very happy with stay here.
Bodde här 2 nätter i februari 2024

4/10 Dåligt

Chris

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The room was very noisy from the music downstairs. The room was very warm and stuffy and as the hotel was at the side of the motorway, you couldn't open the window.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Gareth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect for Maidstone Town Centre
Very clean hotel with good staff. Didn't use the gym or pool but believe they are great facilities. They certainly seemed popular enough for an early Saturday evening. The bar is a decent size and unlike many souless hotel bars was lively. Thoroughly recommend if you need a hotel in the middle of Kent that is handy for London, Tonbridge, Sevenoaks and of course the Channel Tunnel.
Bodde här 1 natt i februari 2024

8/10 Bra

Levi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Louise

Bodde här 1 natt i februari 2024

8/10 Bra

A G

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Visit met my needs
Bodde här 1 natt i februari 2024

6/10 Okej

Jo-Sheetal

Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i februari 2024

4/10 Dåligt

Ivan

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Never Again
This place is really a gym and sports bar with a hotel attached: it was a poor experience and we would never return. The room was boiling hot and has no air conditioning. There are two fans in the room: a Dyson that is hard-wired and a portable cheap fan that was full of dust and didn't work. The electric radiator was at its lowest heat setting: we turned it off at the wall. Of our three nights, two were badly disturbed by noise: people shouting and banging doors at all hours of the night. It was so warm that we had to take the quilt out of the duvet cover and open both windows for some ventilation: and this was in February! There were lots of other issues too. The USB sockets on one side of the bed didn't work. There's not wardrobe, just a limited open hanging space. Also the sink tap was so badly covered in limescale that the water sprays all over the sink and all over your groin area. Be warned: you'll get soaked. We didn't eat at the hotel. The Grill and Sports Bar was always noisy and chaotic. It has large TV screens and cinema-style seating full of drunken visitors/residents watching sport. It's not a pleasant place to be so we walked a few minutes to the nearby Beefeater for a more civilised and quieter meal. We had to put up with these issues as family matters were more important, but we would never ever stay here again. Avoid.
Bodde här 3 nätter i februari 2024
Svar från Host Manager 8 feb. 2024
HiThank you for taking the time to leave us some feedback. Sorry to hear that our hotel isn't for you, but we appreciate you giving us a try.RegardsHost Manager

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A couple of disappointments...
Generally ok, except for an incidence of a drunk person in next room who was loudly groaning & vomiting at 24:30. Room service - not good. Cold drinks were not chilled and arrived in can, with no glass or ice. Ordered sticky toffee pudding which arrived cold and like a piece of rubber. Suspect too long in microwave, & then left to go cold.
Bodde här 1 natt i februari 2024
Svar från Host Manager 8 feb. 2024
HiThank you for taking the time to leave us some feedback, it's massively appreciated!We very much look forward to welcoming you back to Village Maidstone soonRegardsHost Manager

6/10 Okej

Amelia

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i januari 2024
Svar från Host Manager 22 jan. 2024
Thanks for the rating Amelia

8/10 Bra

Samuel

Bodde här 1 natt i december 2023
Svar från Host Manager 8 jan. 2024
HiThanks for the review Samuel

10/10 Fantastiskt

AIKATERINI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice
Bodde här 2 nätter i december 2023
Svar från Host Manager 8 jan. 2024
Hi Thanks for the 10/10 review!

8/10 Bra

Sophia

Bodde här 2 nätter i december 2023
Svar från Host Manager 3 jan. 2024
Thanks for the reviewWe hope to see you again soon

8/10 Bra

Dana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Host Manager 30 dec. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 Fantastiskt

Anthony

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Host Manager 27 dec. 2023
Thank you for the 5 out of 5 rating :)

8/10 Bra

Khadija

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i december 2023
Svar från Host Manager 30 dec. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 Okej

Lenny

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Food was very expensive. There was a lot of drunk people all times of the day
Bodde här 2 nätter i december 2023
Svar från Host Manager 27 dec. 2023
Hi Lenny,Thanks for the feedback. Unfortunately, during the busy festive period there are a lot of individual parties and get-togethers happening at the hotel where people are celebrating, so it can get very busy.We look forward to welcoming you back during a quieter period.Kind regards

6/10 Okej

Danny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Host Manager 30 dec. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 Okej

Brett

Gillade: Renlighet och rummets bekvämlighet
Village hotel maidstone
Shower was lukewarm, half of the item's on the restaurant menu was unavailable. Breakfast there wasnt much choice to the diner's who want fruit or pots of yoghurts. Was very disappointed for the amount of money paid
Bodde här 1 natt i december 2023
Svar från Host Manager 20 dec. 2023
Hi BrettSorry to hear that there were missing items from the menu. This only happens in exceptional circumstances and I regret that you were left with less choice during your visit.Regards

8/10 Bra

Curtis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My stay was pleasant, the staff were very friendly
Bodde här 1 natt i december 2023
Svar från Host Manager 20 dec. 2023
Hi Curtis, we are glad you enjoyed your stay with us!See you again soon!

10/10 Fantastiskt

Sharon

Bodde här 2 nätter i december 2023
Svar från Host Manager 20 dec. 2023
Hi Sharon, thanks for the 10/10 rating :)

6/10 Okej

Nick

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Disappointing stay
Not a great experience. I booked a Club Room and when I arrived at 6.00PM I was told the room I had, had not been cleaned and that they needed another 15 minutes to prepare! They offered me a free Starbucks coffee while I waited. 35 minutes later the room was finally ready. To be fair, the receptionist offered me a free drink from the bar with my dinner. I explained I would like to order room service as I had been travelling since 6.00am. He told me that they were offering room service but when I got to my room and went to order, the app said that they were not offering room service. I went back down to the reception and he told me to just order it at the bar and he would deliver to room. It was quite a queue and I did not have my bank card on me so I just went back to my room and ordered via Just Eat. Though they made an effort to put things right, its not what I would expect of Hotel chain that has a reputation to keep up. Disappointing.
Bodde här 1 natt i december 2023
Svar från Host Manager 20 dec. 2023
Hi NickThank you for taking the time to leave us some feedback. I do apologise about the issues you encountered with ordering room service, and also that you had to wait for your room to be ready. It really is exceptional circumstances for a room not to be ready at that time. It was a pleasure meeting you and I thank you for showing so much patience that evening. I hope we are able to welcome you back again at some point in the future, so that we can restore your faith in our hotel.Kind regards

8/10 Bra

Rosemary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Short stay
Had a lovely stay. Lots of Christmas parties going on so was very crowded and noisy but only to be expected this time of year. Good breakfast.
Bodde här 3 nätter i december 2023
Svar från Host Manager 12 dec. 2023
Hi RosemaryThank you for taking the time to leave us a review, your comments are hugely important to us.We are glad to see that you enjoyed your stay :)We look forward to welcoming you back to Village Hotels in the future.

8/10 Bra

Anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Host Manager 9 dec. 2023
Hi AnthonyThank you so much for choosing Village Hotel MaidstoneWe hope to welcome you back sometime soon :-)Regards

4/10 Dåligt

Riccardo

Bodde här 1 natt i november 2023
Svar från Host Manager 30 dec. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 Fantastiskt

Tony

Bodde här 1 natt i november 2023
Svar från Host Manager 27 dec. 2023
Thank you for the 5 out of 5 rating :)

8/10 Bra

Timothy

Bodde här 1 natt i november 2023
Svar från Host Manager 30 nov. 2023
Hi Timothy,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Room stay for 2 nights
The room had very poor lighting so I didn’t have enough light for putting on make etc plus the heating wasn’t great.The bed was very comfortable so that was good and we asked for fresh milk a couple of times and the staff were always happy to oblige.
Bodde här 2 nätter i november 2023
Svar från Host Manager 30 nov. 2023
HiThank you so much for your feedback.I'm sorry to hear that you had an issue with the lighting and heating in your room during your stay. At Village hotel Maidstone we pride ourselves in providing the best possible rooms to our guests, so I apologise that on this occasion we seem to have fallen short of those standards.We hope to be able to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards

10/10 Fantastiskt

ramaz

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay and facilites.

10/10 Fantastiskt

Jay

Bodde här 4 nätter i november 2023
Svar från Host Manager 30 nov. 2023
Hi Jay,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 Dåligt

Simon

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not First Choice In Maidstone
Bathroom in poor condition with mould all around mastic joints. Very poor maintenance team. Food was terrible, dry and cold.
Mould around Bath
Dry Food
Poor Maintenance
Bodde här 1 natt i november 2023
Svar från Host Manager 30 nov. 2023
Hi SimonThank you so much for taking the time to give us feedback. I'm very sorry you encountered these issues with your stay. Please rest assured the relevant departments have been made aware.Kind regards

6/10 Okej

Kaitlyn, belvidere

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
We were surprised to find out the gym and pool facilities are open to the public. We paid extra to have a room with access to them hoping to relax a bit in the pool or have a less busy time in the gym. Instead the flow of people heading down showed it would be VERY busy. Also for the pool they had set times for kids splash time, so if you were hoping to just do a few quiet laps you had to know those times. We ended up not using either gym or pool as it was much too busy. Pretty annoyed that it was posted up here that it was public access. Hotel is self check in, pretty easy to do. Breakfast was ok. My boyfriend had plenty to eat. As someone with celiac there were much less options. Seemed like there was plenty of food at the different times we went down and the staff were very kind. The room was very quiet. Pretty clean. Looked bigger in the pictures but it was fine. It was rather hot at night even with the heater off. The pillows were entirely useless. After a few minutes of use they were deflated lumps. I had to use some of my clothes to make it feel like I had any type of pillow. Barely got any sleep from the discomfort of heat and no real pillows. Bathroom/shower was clean. The waterfall shower head was wonderful. Very relaxing! Overall the hotel was fine. Id stay for a short trip but would skip for anything more than a night or two. I would not pay for the gym access room again. Wish that could have been refunded once we realized it was open to the public.
Bodde här 4 nätter i november 2023
Svar från Host Manager 30 nov. 2023
Hi KaitlynThank you for taking the time to give us feedback, especially the detail you have gone into, it's massively appreciated!We hope to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards