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Recensioner av Swissôtel Makkah

5 out of 5
Swissôtel Makkah
King Abdul Aziz Endowment, Ajyad Street, Makkah

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 567 av 1003 recensioner" "
8 - Bra i betyg. 236 av 1003 recensioner" "
6 - Okej i betyg. 106 av 1003 recensioner" "
4 - Dåligt i betyg. 45 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 49 av 1003 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

6/10 Okej

Anwar

Gillade inte: Personal och service
Otrevliga personal på reception som gnällde på gästerna. Var tvungen att betala s.k security fee i kontanter 200 SR/rum.
Bodde här 5 nätter i februari 2019
Svar från Swissotel Makkah 14 mars 2019
Kära Anwar, Tack för din uppriktiga feedback. Observera att denna information om personalen och kostnaden har överförts till den berörda personalen vi ser fram emot ditt nästa besök.

8/10 Bra

Jusif

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

6/10 Okej

Raja

Gillade inte: Boendets skick och faciliteter
Service is slow. Checkin was 4pm, we arrived at 5pm and still had to wait for another 2 hours to get our room. Room was not in best condition. Bathroom sink had a leak. We asked to change to another room and paid for an upgraded room to get the full view. When we moved to the new room, we discovered that the air conditioning sensor was not working. We spent the first night in a freezing cold room trying to adjust the temperature to the highest temperature thinking it will work. Over all rating is three because of the location. Otherwise, this hotel based on its condition and service is surely a one star
Bodde här 2 nätter i maj 2024

8/10 Bra

saad

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wifi was weak and interrupted
Bodde här 2 nätter i maj 2024
Svar från Hotel Management Team 23 maj 2024
Dear Saad, thank you for your feedback, we are always honored to welcome you at Swissotel Makkah, we take your comment about internet service into our consideration to improve our services, waiting to serve you again soon.

8/10 Bra

Mohammed, Laurel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to haram
Bodde här 4 nätter i maj 2024
Svar från Hotel Management Team 21 maj 2024
Dear Mohammed, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fantastiskt

Asad, Frisco

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly staff.
Bodde här 3 nätter i maj 2024
Svar från Hotel Management Team 21 maj 2024
Dear Asad, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff service and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

8/10 Bra

Muhammad

Reste med familjen
Gillade: Renlighet och personal och service
Close proximity to Mosque. It has inside path to Mall. But bathrooms are not in good conditions. They charge for milk for tea or coffee in the room
Bodde här 4 nätter i maj 2024
Svar från Hotel Management Team 20 maj 2024
Dear Muhammad, we are grateful for your kind feedback towards our location, it warms our hearts. Regarding your notes about bathroom and room service, we have forwarded your feedback to the concerned departments as we continuously work to provide excellent service. We look forward to welcoming you again soon.

10/10 Fantastiskt

Sharmeen Banoo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Luxouries of the hotel The priviledge to stay in TheTower Clock.
Bodde här 5 nätter i maj 2024
Svar från Hotel Management Team 20 maj 2024
Dear Sharmeen, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Fantastiskt

rizwana

Gillade: Personal och service och boendets skick och faciliteter
very close to Kaaba well maintained property definitely will recommend to others .
Bodde här 6 nätter i maj 2024
Svar från Hotel Management Team 20 maj 2024
Dear Rizwana, Thank you for your awesome feedback about location and service. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Fantastiskt

Nauman

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is at walking distance from Haram.
Bodde här 3 nätter i maj 2024
Svar från Hotel Management 17 maj 2024
Dear Nauman, we are grateful for your positive feedback towards our location that faces the holy Kaaba. We look forward to seeing you again soon.

10/10 Fantastiskt

Imad

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great option for walking distance hotel to the haram area.
Bodde här 6 nätter i maj 2024
Svar från Hotel Management 17 maj 2024
Dear Imad, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fantastiskt

Kamal, Irvine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All
Bodde här 2 nätter i mars 2024
Svar från Hotel Management Team 15 maj 2024
Dear Kamal, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

8/10 Bra

shahid, Waynesboro

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Very close to Haram, 5 minute walk, with direct access from the Lobby to the Street.
Bodde här 2 nätter i maj 2024
Svar från Hotel Management Team 14 maj 2024
Dear Shahid, we are grateful for your positive feedback towards our location that faces the holy Kaaba. We look forward to seeing you again soon.

8/10 Bra

Rupia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel, good service, close to the haram
Bodde här 5 nätter i februari 2024
Svar från Hotel Management Team 14 maj 2024
Dear Rupia, thank you for your positive feedback towards our service and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fantastiskt

Anwar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All round good
Bodde här 9 nätter i april 2024
Svar från Hotel Management Team 12 maj 2024
Dear Anwar, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

2/10 Väldigt dåligt

Omar

Bodde här 1 natt i maj 2024
Svar från Hotel Management Team 23 maj 2024
Dear Omar, We take all reviews seriously to constantly improve our services. Your feedback have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again.

10/10 Fantastiskt

Farrukh

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Reception service is slow as most staff appear to be new.
Bodde här 4 nätter i maj 2024
Svar från Hotel Management 10 maj 2024
Dear Farrukh, may Allah accept your good deeds. Because your peace of mind is our number one priority, we really appreciate your feedback regarding our services and staff. We assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

4/10 Dåligt

ossama

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Bodde här 2 nätter i maj 2024
Svar från Hotel Management Team 13 maj 2024
Dear Ossama, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Fantastiskt

Astana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had purchased tickets to for an exhibition, we were advised to go to reception to pay for the tickets. After waiting in line for a while, advised reception we were there to pay for the tickets. The person we dealt with had no idea, or perhaps did not understand, but she sent us back to the concierge, who ended up resolving payment
Bodde här 5 nätter i april 2024
Svar från Hotel Management Team 7 maj 2024
Dear Astana, thank you for your positive feedback towards our concierge service, we are always honored to welcome you at Swissotel Makkah, we take your comment about reception service into our consideration to improve our services, waiting to serve you again soon.

10/10 Fantastiskt

MANAWARU

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location
Bodde här 2 nätter i april 2024
Svar från Hotel Management Team 7 maj 2024
Dear Manawaru, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fantastiskt

Anwar

Gillade: Renlighet
Nice staff
Bodde här 9 nätter i april 2024
Svar från Hotel Management Team 7 maj 2024
Dear Anwar, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with them. We are waiting to serve you again soon.

10/10 Fantastiskt

rehan

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything is perfect 10 on 10 Very close to haram. Outstanding brakefast. Mr. Fawaz is very well educated for check in sytem every on there very help full to make your stay very comfortable Guy
Bodde här 2 nätter i maj 2024
Svar från Hotel Management Team 7 maj 2024
Dear Rehan, thank you for taking the time to share your positive feedback about location and breakfast buffet. We will make sure to share your feedback with Mr. Fawaz personally to keep up the amazing work. We are waiting to serve again soon.

10/10 Fantastiskt

Sal

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff members were great
Bodde här 4 nätter i april 2024
Svar från Hotel Management team 4 maj 2024
Dear Sal, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff services and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

8/10 Bra

Abdul

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Dinner food options were really limited and not good at all
Bodde här 3 nätter i april 2024
Svar från Hotel Management Team 1 maj 2024
Dear Abdul, thank you for bringing this to our attention. We will take your comments regarding our food quality and menu options into consideration as we always work to provide our guests with the best possible service. It was a pleasure having you at Swissotel Makkah. We promise you a tasteful experience on your next visit.

2/10 Väldigt dåligt

Mousa

Gillade: Renlighet
Bodde här 3 nätter i april 2024
Svar från Hotel Management Team 1 maj 2024
Dear Mousa, We take all reviews seriously to constantly improve our services. Your feedback have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again.

2/10 Väldigt dåligt

Shakeel

Bodde här 2 nätter i april 2024
Svar från Hotel Management Team 19 maj 2024
Dear Shakeel, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback, and we assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

10/10 Fantastiskt

M

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Clean hotel with great options for walking to the haram. You can choose to walk outside on the street or inside through the clock tower building to reach the Haram, both of which are reasonably quick. Bathroom was on the slightly small side but was clean and minimalistic. Breakfast options were reasonably good, the omlette station was very good and the guys working on that were really nice and helpful. Queues often built up quickly for this so get there early if you want to avoid queuing for too long. Multiple lifts are available which was great and meant waiting for one was a very short wait. Especially as it's a very large and busy hotel.
Bodde här 5 nätter i april 2024
Svar från Hotel Management Team 29 apr. 2024
Dear Guest, thank you for your honest opinion about your experience at Swissotel Makkah. We are thrilled that you liked our location that directly faces the holy Kaaba. Also, we are grateful for your positive feedback towards our bathroom cleanliness, restaurant staff service and breakfast buffet variety. Regarding your concerns about bathroom size and crowdedness, we have forwarded it to the concerned department. We promise you a revitalizing escape full of peace of mind on your next visit.

10/10 Fantastiskt

Fadi

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the great mosque
Bodde här 2 nätter i april 2024
Svar från Hotel Management Team 29 apr. 2024
Dear Fadi, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Fantastiskt

Mohammad

Gillade: Bekvämligheter
Excellent
Bodde här 7 nätter i april 2024
Svar från Hotel Management 26 apr. 2024
Dear Mohammad, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

8/10 Bra

Amir

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was fine. Good location and service was good. However the bathroom left something to be desired. Tiny shower room and the water temperature could not be regulated in room 1809.
Bodde här 3 nätter i april 2024
Svar från Hotel Management Team 24 apr. 2024
Dear Amir, thank you for your positive feedback towards our location, service, and bathroom, we are always honored to welcome you at Swissotel Makkah, we take your comment about shower room size and water temperature into our consideration to improve our services, waiting to serve you again soon.

8/10 Bra

Abdullah, Fremont

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service and excellent location
Bodde här 4 nätter i april 2024
Svar från Hotel Management Team 24 apr. 2024
Dear Abdullah, thank you for your positive feedback towards our service and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fantastiskt

Mohammed

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Management Team 24 apr. 2024
Dear Mohammed, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Fantastiskt

Mohammed

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of the best hotel I stayed in.
Bodde här 2 nätter i april 2024
Svar från Hotel Management Team 24 apr. 2024
Dear Mohammed, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Fantastiskt

Fadi, FALLS CHURCH

Bodde här 2 nätter i april 2024
Svar från Hotel Management Team 13 maj 2024
Dear Fadi, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Fantastiskt

abdul

Bodde här 3 nätter i april 2024
Svar från Hotel Management Team 12 maj 2024
Dear Abdul, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Fantastiskt

Mohammad

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything is excellent except that the rooms need to be equipped with USB outlets
Bodde här 3 nätter i april 2024
Svar från Hotel Management Team 22 apr. 2024
Dear Mohammed, thank you for your positive feedback, we are always honored to welcome you at Swissotel Makkah, we take your comment about room amenities into our consideration to improve our services, waiting to serve you again soon.

10/10 Fantastiskt

Ousman

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 4 nätter i april 2024
Svar från Hotel management 19 apr. 2024
Dear Ousman, Thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

2/10 Väldigt dåligt

Ibrahima

Very nice
Bodde här 1 natt i april 2024
Svar från Hotel Management Team 15 apr. 2024
Dear Ibrahima, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Fantastiskt

Kazi

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very well maintained and clean Hotel.
Bodde här 1 natt i april 2024
Svar från Hotel Management Team 12 apr. 2024
Dear Kazi, thank you for your awesome feedback about hotel maintainenece and cleanliness. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Fantastiskt

Nawaim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good place
Bodde här 2 nätter i mars 2024
Svar från Hotel Management Team 7 apr. 2024
Dear Nawaim, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Fantastiskt

Nawaim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Hotel Management Team 2 apr. 2024
Dear Nawaim, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

6/10 Okej

Imran

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
They didn’t provide shuttle service to the customers and the access to the hotel was terrible specially if you are coming outside of the city via taxi or any other transportation the cops closed all the roads towards the hotel. And we walked to the hotel from be far with all our luggage that was a terrible experience. And when we reached to the hotel they couldn’t give us the room which we booked online for some strange
Bodde här 2 nätter i mars 2024
Svar från Hotel Management Team 28 mars 2024
Dear Imran, We take all reviews seriously to constantly improve our services. Your comments about transportation and reservation service have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again with a promise to provide you with a better service and experience.

10/10 Fantastiskt

Roda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good experience
Bodde här 2 nätter i mars 2024
Svar från Hotel Management 24 mars 2024
Dear Roda, thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Fantastiskt

Ayah

Bodde här 5 nätter i mars 2024
Svar från Hotel Management team 6 apr. 2024
Dear Ayah, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

2/10 Väldigt dåligt

Adham

Bodde här 1 natt i mars 2024
Svar från Hotel Management Team 3 apr. 2024
Dear Adham, We take all reviews seriously to constantly improve our services. Your feedback has been forwarded to the concerned department as your comfort is our top priority.Looking forward to serving you soon.

10/10 Fantastiskt

Ismael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I recommend the kabba view rooms
Bodde här 2 nätter i mars 2024
Svar från Hotel management 15 mars 2024
Dear Ismael, thanks for your positive reviews about Swissotel Makkah. We are proud to be part of the prominent Clock Towers complex that directly faces the holy Kaaba. Can’t wait to help you discover more life rewards on your next visit.

6/10 Okej

Hatem

Gillade: Renlighet
Gillade inte: Personal och service
Location is great next to Haram
Bodde här 2 nätter i mars 2024
Svar från Hotel management 15 mars 2024
Dear Hatem, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fantastiskt

Momen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotel Management team 13 mars 2024
Dear Momen, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

4/10 Dåligt

manzar

Reste med familjen
Gillade inte: Renlighet och personal och service
It’s was ok suppose to be good and better but there staff and services was terrible very rude staff specially receptionist not accommodating people not hospitality staff, The breakfast was terrible . The breakfast food not good at all there chicken sausages vey hard just like rock we try just once only will be not recommended any one this hotel
Bodde här 3 nätter i mars 2024
Svar från Hotel Management team 11 mars 2024
Dear guest, may Allah accept your good deeds. Please note that your opinion about staff and breakfast buffet have been shared with the relevant department. And we strive to provide great service for our guests. Waiting for your next visit.

10/10 Fantastiskt

amy

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i mars 2024
Svar från Hotel Management team 17 mars 2024
Dear Amy, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.