2 restaurants, breakfast, lunch, dinner served; international cuisine

Recensioner av JEN Maldives Male by Shangri-La

4 out of 5
JEN Maldives Male by Shangri-La
Ameer Ahmed Magu, Malé, Kaafu Atoll

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 141 av 348 recensioner" "
8 - Bra i betyg. 118 av 348 recensioner" "
6 - Okej i betyg. 53 av 348 recensioner" "
4 - Dåligt i betyg. 18 av 348 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 348 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Mariyam Shafiyya Steinhilber-Director of Sales 26 sep. 2022
Dear Mr. Michael Thanks for staying with us. We appreciate your feedback!Regards

10/10 Fantastiskt

Lars-Gunnar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt läge .

10/10 Fantastiskt

Ariana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevligt
hotell Jen Male rummen var mycket fina och smakfulla och Innehåller allt man behöver. Det mycket funktionsdugliga badrummet hade trevlig utsikt över rummet, dessvärre funkade det också åt andra hållet och man fick sänka ner trä persienner om man ville vara lite privat. Utsikten från rummet var delvis bra. Hotellet ligger inte i första raden så man ser andra hus framför och inte bara havet. Frukosten var okej men inte mer. Det som var bäst med hotellet det var den trevliga takterassen med poolen och restaurangen. Mycket trevlig personal.
Svar från Rahim Flynn 26 feb. 2018
Dear Ariana, Thank you for the review! We're simply delighted to know that you enjoyed your stay here at Hotel Jen Malé Maldives. We're looking forward to welcoming you back. Best Regards, Rahim Flynn, General Manager

8/10 Bra

Sebastian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bekvämt och trevligt hotell
Bra övernattning, nära till alla sevärdheter i Malé. Mkt bra roof-top restaurang. Beställ hamburgare.
Bodde här 1 natt i augusti 2017
Dear Guest, Thank you for sharing your stay experience! We appreciate your kind comments. We look forward to welcome you back! Best regards, Rahim Flynn, General Manager

10/10 Fantastiskt

Erkan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
bekvämt och rent hotell
Bodde på hotellet en natt. Det var jätte bra service. De kom och hämtade oss gratis från flygplatsen med speedboat och sen fick vi åka gratis med hotellets bil från kajen till hotellet. Personalen tog emot oss på ett professionellt sätt.
Dear Erkan, Thank you for sharing your stay experience! We appreciate your kind comments. We look forward to welcome you back! Best regards, Rahim Flynn, General Manager

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Helt okej
Bra läge i Malé, bara fem min båtfärd från flygplatsen. Hotellet var okej, säkert bra jämfört med annat i Malé. Fräscha rum, fin takpool, okej frukost. Inget ställe jag skulle stanna på mer än en natt.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bra transferhotell
Trevligt o bra hotell, spec poolen uppe på taket var trevlig. Däremot tycker jag det känns lite trist att behöva betala en hel del för frukosten när man redan betalt drygt 3000:- för en övernattning...

10/10 Fantastiskt

Björn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Anne, Saint George

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The spa was great. Loved the restaurant on roof. The roof top pool was amazing. Breakfast was very large with lots of options. Service was excellent. Rooms were clean and comfortable - very nice. Highly recommend.
Bodde här 1 natt i april 2024
Svar från JEN Maldives 28 apr. 2024
Dear Anne, Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you thoroughly enjoyed your stay with us. It brings us immense joy to know that you found our breakfast offerings plentiful and that you appreciated the excellent service provided by our team. Maintaining a high standard of cleanliness and comfort in our rooms is a top priority, and we're delighted that you found them to be clean, comfortable, and to your liking.Your recommendation means the world to us, and we couldn't be happier to have earned your endorsement. Should your travels bring you back to the area, we would be honored to welcome you again for another memorable stay.Best Regards,JEN Maldives Team

10/10 Fantastiskt

Ross

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is located close to everything. All taxis knew where hotel was located. Staff were great.
Bodde här 4 nätter i mars 2024
Svar från JEN Maldives 31 mars 2024
Dear Ross,Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location convenient and that our staff provided you with excellent service during your stay. Additionally, it's fantastic to know that our team members were able to assist you efficiently and ensure your overall satisfaction.Your kind words serve as motivation for us to continue delivering exceptional experiences to all our guests. Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay.Best Regards,JEN Maldives Team

10/10 Fantastiskt

Angelos, Atlanta

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Charles V.

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Sherman

Bodde här 5 nätter i februari 2024

6/10 Okej

Hung Gai

Reste med familjen
有專人接送,感覺良好!
Bodde här 1 natt i februari 2024
Svar från JEN Maldives Team 21 feb. 2024
Dear Hung Gai, Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your experience with us! We're delighted to hear that our service made you feel well taken care of.Your kind words truly motivate us to continue providing the best possible experience for everyone who chooses to be a part of our community. We look forward to having the pleasure of welcoming you back and providing another positive experience.Thank you once again for choosing JEN Maldives, and we can't wait to have the opportunity to welcome you back again, Best Regards,JEN Maldives Team

8/10 Bra

Tze Fung Ryan

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Joanne, Moonee Ponds

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property and staff were lovely. Food at restaurant really good. Unfortunetly our plane was delayed so we got there really late and had to leave early, but I would have loved to seen more of it. The pool looked beautifully lit at night. Service to and from airport was fantastic and staff so helpful.
Bodde här 1 natt i januari 2024
Svar från JEN Maldives Team 27 jan. 2024
Dear Joanne, Greetings from JEN Maldives, Malé by Shangri-LaThank you so much for taking the time to share your experience with us! We are delighted to hear that you found our property and staff to be lovely. It's fantastic to know that you enjoyed the food at our restaurant as we strive to provide a delightful dining experience for our guests.We arepleased that you found our airport service to be fantastic and our staff to be helpful. Providing excellent service and assistance is a top priority for us, and we're thrilled that we could make your travels a bit smoother.While your stay may have been brief, we hope that the positive aspects you experienced will leave a lasting impression. Should your travels bring you back to the area, we would love the opportunity to welcome you again, and this time, hopefully, you'll have the chance to explore more of what our property has to offer.Safe travels, and we look forward to welcoming you back in the future!Best Regards,JEN Maldives Team

10/10 Fantastiskt

Caroline

Bodde här 2 nätter i januari 2024

4/10 Dåligt

JULIET

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All the staff were helpful except reservations. We had to make an unexpected cancellation after the first night as we realized we could not access the resorts from the hotel in Male city contrary to what we had thought. Despite all entreaties to charge the standard one night fee only, the reservations team insisted on debiting the entire cost for the 3 day booking. They tossed us back and forth claiming that the travel site refused to grant any accommodation all the while they had the power to apply discretion because we had paid at the hotel on arrival. Up till now they never even deigned to respond to my email.
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Krista

Gillade: Renlighet
Bodde här 6 nätter i december 2023

10/10 Fantastiskt

Erica

6/10 Okej

Kylie

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Service at the pool bar is extremely poor I waited an hour for an iced coffee and had been completely forgotten about. This wasn't sadly the first time as I waited 40 minutes for food also. Considering the nightly cost you expect a higher level of service and not to be ignored. Very disappointed. I had emailed the hotel requesting a pick from the airport and cue to arriving no one was there. I never had an apology or received any reply! Very poor
Bodde här 1 natt i december 2023
Svar från JEN Maldives Team 25 dec. 2023
Dear Kylie, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experiences you encountered during your recent stay with us. We are truly sorry for the extended wait times at the pool bar and the lack of attention you experienced. This is certainly not the level of service we strive to offer our guests, and we understand how frustrating and inconvenient it must have been for you. Rest assured that we have shared your feedback with our pool bar staff and management team to address and rectify the issues promptly.Regarding the airport pick-up, we deeply regret the inconvenience caused by the oversight. This falls short of our usual standards, and we are actively investigating the matter to ensure it does not happen again in the future. Your concerns have not gone unnoticed, and we are committed to making the necessary improvements to prevent such incidents from reoccurring. We value your feedback and hope to have the chance to welcome you back for a much more pleasant stay with us in the future.Best Regards,JEN Maldives Team

10/10 Fantastiskt

AHMED MAQSUDUL

Gillade: Renlighet

10/10 Fantastiskt

joanne

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean room and attentive staff
Bodde här 1 natt i oktober 2023
Svar från JEN Maldives Team 15 okt. 2023
Dear Joanne, Greetings from JEN Maldives, Malé by Shangri-LaWe sincerely appreciate you taking the time to share your delightful experience with us. We are thrilled to hear that your stay with us was truly memorable, and we are especially delighted that you noticed the outstanding service provided by our dedicated staff and the impeccable cleanliness of your room.Our commitment is to ensure that every guest enjoys the utmost comfort and a genuinely pleasant stay. Should your future travels bring you back to Malé, please don't hesitate to get in touch with our team. We are here to cater to your preferences and to guarantee that your next stay with us is nothing short of exceptional.We eagerly anticipate the privilege of welcoming you back to JEN Maldives once more, for another memorable stay. Best Regards,JEN Maldives Team

10/10 Fantastiskt

åge

Bodde här 1 natt i september 2023

8/10 Bra

Ajay

Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Handy location with free transfer to the airport. Only stayed there one night but the room was clean for the most part. However there was a power socket hanging of a wall which could be very dangerous if a child stuck their hands into the electrical wires.
Bodde här 1 natt i augusti 2023
Svar från JEN Maldives Team 5 sep. 2023
Dear Ajay Greetings from JEN Maldives, Malé by Shangri-LaThank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel's location convenient and that you took advantage of our free airport transfer service. Your feedback is important to us, and we appreciate your comments about the cleanliness of the room.We are, however, deeply concerned about the issue you mentioned regarding the power socket hanging from the wall. Safety is a top priority for us, and we take incidents like this very seriously. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused. Our maintenance team has fixed this issue and we are taking action to eliminate such hazards to prevent any potential harm for the safety and comfort of our guests.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a much better stay experience. Sincerely, JEN Maldives Team

4/10 Dåligt

Ching Ming

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Clinton

Bodde här 1 natt i augusti 2023

8/10 Bra

MAIKO

Gillade: Renlighet och personal och service
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

lylle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Mr. Brice Lunot 28 aug. 2023
Dear Lylle, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Mr. Brice Lunot

10/10 Fantastiskt

MAUNG MAUNG

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff are great but no vip or upgrade room treatment
Bodde här 2 nätter i maj 2023
Svar från JEN Team 24 juni 2023
Dear Maung Maung,Greetings from JEN Maldives Male' by Shangri-La Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your kind words regarding our staff, and we apologize for for the dissapointment regarding the vip and room upgrade. Please note that the room upgrade will be subject to availability. We would like to assure you that your feedback has been shared with our team, and we will take it into consideration for future improvements. As we would like to restore your confidence in us, we look forward to welcoming you back to our hotel in the near future. Warm Regards,JEN Maldives Team

6/10 Okej

Avik

Bodde här 1 natt i april 2023

10/10 Fantastiskt

Mohnish

Bodde här 1 natt i april 2023
Svar från Mr. Brice Lunot 23 maj 2023
Dear Mohnish, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Mr. Brice Lunot

6/10 Okej

balaji, Chennai

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
Iti s clean, good AC, good bed , the staff give me upgrade to sea view . House keeping was good . But the health faucet had zero pressure and they were not able to fix it
Bodde här 2 nätter i april 2023
Svar från JEN Team 25 apr. 2023
Thank you for taking your time to share your experience with us. We hope you had a comfortable stay with us and your feedback has been shared with our team to take the necessary actions for improvement. We look forward to welcoming you back. Best Regards from JEN team

10/10 Fantastiskt

Hiu Tung

Bodde här 1 natt i april 2023
Svar från Mr. Brice Lunot 23 maj 2023
Dear Tung, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Mr. Brice Lunot

10/10 Fantastiskt

christine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quite, friendly and safe
Bodde här 1 natt i april 2023
Svar från Brice Lunot 19 apr. 2023
Dear Christine, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect little stopover in Male. Flexible check out times and a pool on the roof to spend time in if waiting long times until your next flight/ferry. Convenient and comfortable.
Bodde här 1 natt i april 2023
Svar från Brice Lunot 13 apr. 2023
Dear Amy, Greetings from JEN Maldives, Male' by Shangri-LaThank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General ManagerBrice Lunot

10/10 Fantastiskt

Bing Kei G

Bodde här 1 natt i mars 2023
Svar från Brice Lunot 19 apr. 2023
Dear Bing, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

8/10 Bra

Pradeep

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great holidaying
My 04 N/5D was quite pleasant. Hotel is very clean. All staff [ house keeping and Catering/ Dinning hall] was very humble and cooperative except the hotel staff at reception [ some local female staff ] . Breakfast was very good. Dinner also very fine, but very few choice for Vegetarians.
Bodde här 4 nätter i februari 2023
Svar från Brice Lunot 19 apr. 2023
Dear Pradeep, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

10/10 Fantastiskt

KOJI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Brice Lunot 19 apr. 2023
Dear Koji, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

8/10 Bra

Armida Salsiah

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2022
Svar från Brice Lunot 19 apr. 2023
Dear Armida, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

10/10 Fantastiskt

Raphael

Bodde här 1 natt i februari 2023

10/10 Fantastiskt

Cynthia

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good service n helpful staff
Bodde här 5 nätter i februari 2023
Svar från Brice Lunot 1 okt. 2023
Dear Cynthia, Greetings from JEN Maldives, Male' by Shangri-La. Thank you for taking your time to share your experience with us. All of us are delighted we were able to ensure a comfortable stay during your visit. Shall your travels bring you back to Male', please feel free to let us know if you have any special request or preferences and we will try our best to accommodate for them for a better stay experience. We look forward to welcoming you again. Best Regards, General Manager, Brice Lunot

10/10 Fantastiskt

ARAFAT

Bodde här 1 natt i januari 2023

6/10 Okej

Natu

Bodde här 1 natt i januari 2023

8/10 Bra

KAI YIN

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Get a 1108, big room with small kitchen, dinning area. Hotel says we are upgraded. Request late check out for our late flight but unfortunately have to check out at 1200. However, the hotel let
Bodde här 1 natt i januari 2023
Svar från Brice Lunot 1 okt. 2023
Dear Kai Yin, Greetings from JEN Maldives, Male' by Shangri-La.Thank you for taking the time to share your experience with us. We hope you had an overall pleasant stay. It is unfortunate that you were unable to get a late check-out. Please note that late check-out requests are given based on availability. Shall your travels bring you back to Male', feel free to let us know your preferences and we will try our best to accommodate them for a much pleasant stay experience. Once again, thank you for your feedback and we look forward to welcoming you back.Best Regards,General Manager, Brice Lunot

10/10 Fantastiskt

Lucky

Bodde här 1 natt i januari 2023

10/10 Fantastiskt

LE

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good location and staff are friendly.

4/10 Dåligt

Chloe, Alexandria

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel is not in the same condition as the pictures. The lobby ceiling has ample water damage and staining. There is a chunk of lobby floor missing which has a random piece of wood stuck in it. The rooftop pool is mediocre and the complete view is different from what’s included in the pictures. Our guest room had old, worn furniture and curtains. The bed was a hard spring mattress. The bedroom mirror had rot spots. One of the lamp shades had significant water stains and the lamp fixtures are rusting. Both shower heads were in need of a deep clean and the tiles had pink bacteria. The fob lock on our door was taped together with black tape so it blended in…it fell off multiple times and was just retaped back on. The room also smelled of cigarette smoke even though we were in a non-smoking room. Misleading advertising and lack of comprehensive information for this property as well. For example, the price of breakfast is higher than what is listed on the property details page. The “bar” is strictly non-alcoholic, which should be explained. There is no clarification on the hotel’s alignment or misalignment with the island’s expectations about swimwear in the pool for guests to confer. The staff was great, but they cannot make up for the lackluster facility. This is far from what we expected from a “4 star” hotel and Shangri-La venue. Thorough cleaning of rooms between guests is essential. It is so important for companies to share accurate information and pictures.

8/10 Bra

Robert

10/10 Fantastiskt

Diana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022