Hotell Mall-SW 5th Avenue Station, Centrala Portland

"Booked a room that was stated wheelchair accessible bathroom on hotels.com, this was not the case at all when we arrived at the hotel. We managed to borrow a shower chair which was good. But not a comfortable stay for me as a wheelchair user. Nothing was done by the hotel to help this situation. Our other big thing is that we booked the hotel in particular because it had a pool (for our two kids). The pool was closed for maintenance and opened an hour before checkout. We didn’t have time to use it. No information about this long closure until we arrived at the hotel. Breakfast included but it lacked in quality and taste. Nobody in the family liked it. Not enough towels in the room even though it was booked for a family of four. We had to get those ourselves. Expensive parking. We were informed it was going to be $ 52 but it turned out to be $ 62. I guess it’s because the our car is oversized. Still faulty information though. If all this is Hyatt we won’t be staying again. We put time into making an informed decision and are very disappointed about the outcome, the hotel isn’t cheap either. There are plenty of hotels, especially in a larger city."

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