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Recensioner av Manchester Marriott Hotel Piccadilly

4 out of 5
Manchester Marriott Hotel Piccadilly
London Road, Manchester, England

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 444 av 1110 recensioner" "
8 - Bra i betyg. 314 av 1110 recensioner" "
6 - Okej i betyg. 162 av 1110 recensioner" "
4 - Dåligt i betyg. 107 av 1110 recensioner" "
2 - Väldigt dåligt i betyg. 83 av 1110 recensioner" "

8,0/10

Renlighet

8,0/10

Personal och service

7,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Bodde här 1 natt i januari 2023

8/10 Bra

Mårten

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2022
Svar från Guest relations 10 mars 2023
Hello Marten, thank you for score a review regarding your stay with us. We do hope that you had a pleasant experience, and look forward to welcoming you back to the property.

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Jättebra
Bra hotell, jättefina rum med underbar utsikt, stora sängar med många kuddar. God frukost, nära till station och spårvagn. kommer att bo här fler gånger.
Bodde här 1 natt i juli 2022
Svar från Reception Team 26 juli 2022
Hello, thank you for leaving a review regarding your recent stay with us. We're glad to hear that you had a positive experience!

8/10 Bra

Thorbjörn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2022
Svar från Reception Team 22 juli 2022
Hello, thank you for leaving a review regarding your recent stay with us. We're glad to hear that you had a positive experience!

6/10 Okej

Erik

Reste med familjen
Gillade inte: Renlighet och personal och service
Ok hotell, men Spa-delen kostade extra pengar och var inte så fräsch.
Bodde här 1 natt i februari 2022
Svar från Receptionist Team 26 feb. 2022
Hello Andrew, thank you for leaving a review regarding your recent stay with us. We're sorry to hear that you didn't have an overly pleasant experience with us, we will be looking into these matters and investigating them further.

8/10 Bra

micaela

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från Reception Team 1 feb. 2022
Hello Micaela, thank you for leaving a review regarding your recent stay with us. We're glad to hear that you had a positive experience whilst you stayed.

8/10 Bra

Andrea

Gillade: Personal och service och boendets skick och faciliteter
Apart from alterations going on within the hotel room was lovely & staff very accommodating & friendly. The newly refurbished restaurant is lovely
Bodde här 1 natt i april 2024

4/10 Dåligt

Oliver

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Room needed proper clean across the board marks on carpets, surfaces dusty didn’t seem looked after disappointing for a Marriott
Bodde här 1 natt i april 2024
Svar från Emily 26 apr. 2024
Dear Oliver,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Fantastiskt

Alexandra

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy check in , reception staff very friendly and helpful , our room was really nice with an amazingly comfortable bed .
Bodde här 1 natt i april 2024
Svar från Emily 22 apr. 2024
Dear Alexander,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

John

Gillade: Renlighet och personal och service
The staff was very very excellent indeed we couldn't ask for any better from start to finish amazing made my daughter feel like a princess
Bodde här 1 natt i april 2024
Svar från Emily 20 apr. 2024
Dear John,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 Fantastiskt

Robina, Beckenham

Reste med sin partner
Gillade: Renlighet och personal och service
Currently work going on so should be cheaper - will be great once completed. Currently scaffolding outside rooms, grubby entrance and alternate access to spa. Ample breakfast with good range of breads.
Bodde här 1 natt i april 2024
Svar från Emily 21 apr. 2024
Dear Robina,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

6/10 Okej

Kristin

Bodde här 3 nätter i april 2024
Svar från Emily 18 apr. 2024
Dear Kristin,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Fantastiskt

Arfan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic refurbishment! Great friendly service! Excellent breakfast options, above all very spacious and roomy accommodation ! Totally will stay here whenever I visit Manchester!
Bodde här 1 natt i april 2024
Svar från Emily 12 apr. 2024
Dear Arfan,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 Fantastiskt

Tyler

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Emily 12 apr. 2024
Dear Tyler,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Dåligt

Richard, Chester

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
We were quite shocked at the state of the room we were put in! It was only for a one night stay but the carpet had what looked like blood stains on it. The mattress on the bed was absolutely worn out! It sagged into the middle and was terribly uncomfortable. The room was dated to say the least and most certainly Did not reflect on the photos that are on the website. I suggest that Expedia take a good look at the hotel because what they have shown on their pictures does not reflect the low standards of the rooms of this hotel. It would be interesting to hear a reply from Expedia but I’m not expecting one.
Bodde här 1 natt i april 2024
Svar från Emily 8 apr. 2024
Dear Richard,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, especially your mention of our ongoing renovations, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised. The renovation process is aimed at enhancing the overall guest experience, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

10/10 Fantastiskt

Yvette

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were lovely and the room was a great size. The bathroom and products were amazing. The breakfast was lovely too. The only criticism was how hard it was to find as the postcode puts you in at the main road, not at the back for the car park, so it took my husband’s previous experience as a truck driver to work out how to get in. The car park is also not clear as there are two black gates. It was also very expensive.
Bodde här 2 nätter i april 2024
Svar från Emily 5 apr. 2024
Dear Yvette,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 Väldigt dåligt

Aliesha

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
D
Bodde här 1 natt i mars 2024
Svar från Emily 4 apr. 2024
Dear Aliesha,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Fantastiskt

Dippz

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Emily 3 apr. 2024
Dear Dippz,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Dippz

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely time and staff very welcoming
Bodde här 1 natt i mars 2024
Svar från Emily 3 apr. 2024
Dear Dippz,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

6/10 Okej

John

Reste med sin partner
The property was in the middle of re-modelling and the room smell like someone had smoked a cigar in it. The staff was nice specially the breakfast staff. The room is very spacious and comfortable overall it's an average experience and plenty more room for improvements.
Bodde här 1 natt i mars 2024
Svar från Emily 6 apr. 2024
Dear John,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 Bra

Andrew

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The room was lovely but the aircon didn’t work….it kept blowing cold air despite turning the heat up. Only one lift was working and had to wait for one that could get in and use
Bodde här 1 natt i mars 2024
Svar från Emily 3 apr. 2024
Dear Andrew,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

4/10 Dåligt

Alero

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Emily 3 apr. 2024
Dear Alero,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 Bra

Kai Po Jason

Bodde här 1 natt i mars 2024
Svar från Emily 20 apr. 2024
Dear Kai,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Deran

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Need someone to Ring me
Bodde här 2 nätter i mars 2024
Svar från Emily 29 mars 2024
Dear Deran,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Fantastiskt

Reece

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Emily 20 mars 2024
Dear Reece,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

8/10 Bra

ANDREW

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Emily 19 mars 2024
Dear Andrew,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Fantastiskt

Max

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 3 nätter i mars 2024
Svar från Emily 14 mars 2024
Dear Max,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

gosia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was nice to stay at your hotel
Bodde här 1 natt i mars 2024
Svar från Emily 12 mars 2024
Dear Gosia,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

10/10 Fantastiskt

Molly

Bodde här 2 nätter i mars 2024
Svar från Emily 30 mars 2024
Dear Molly,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okej

Keyrlin

Gillade: Renlighet
Esta en remodelación
Bodde här 1 natt i mars 2024
Svar från Emily 12 mars 2024
Dear Keyrlin,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 Bra

Kevin

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Lovely room and great location. However not made clear pre booking that property is under massive renovation which meant lots of areas closed off including restarant/Bar and gym and temporary var restarant/dining put in a conference suite. We were told at check in that breakfast would be from 6.30 to 9, however not made clear they wanted us out by 9am to start maintenance. Quite a few people caught out on this. Make this clear in your advertising of rooms or you will nust get complaints. Staff were very friendly.
Bodde här 1 natt i mars 2024
Svar från Emily 7 mars 2024
Dear Kevin,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

8/10 Bra

Ewen

Reste med sin partner
Gillade: Renlighet och personal och service
Hotel is currently going through renovation. The dining area is not great and the hotel is clad in scaffolding. The evening meal was bluntly awful. Reception staff were great.
Bodde här 1 natt i mars 2024
Svar från Emily 5 mars 2024
Dear Ewen,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 Bra

Adele

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed the stay staff very friendly
Bodde här 1 natt i mars 2024
Svar från Emily 5 mars 2024
Dear Adele,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

4/10 Dåligt

Simon, Sandbach

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Booked a junior suite for the night. As I booked though Expedia, there was no warning that we would be staying in a building site. 8am Saturday morning we was woken by scaffolders that were drilling into the bedroom wall and erecting scaffold. Sadly not just the extreme noise and vibrations from the drill was the issue, the scaffolders shouting obscenities to each other (they must of been warning ear plugs) were constantly trying to look into the bedroom window through the reflective glass, so were pressing their heads on the window. Not what I expect when my wife and I were getting dressed. I have photos and videos of this. Complained on checkout, and they said they “couldn’t do anything” and receptionist offered a coffee as compensation.. no thanks. We have stayed there several times before it changed hands, but we will be avoiding this hotel going forward. Breakfast is similar to Little Chef quality, and is a temporary setup due to building works. Don’t get your hopes up for a breakfast that matches the cost of the stay. You only get one flat pillow each, and there was no spare pillows anywhere in the room. Room was freezing when we arrived, but they had handily dumped an electric radiator for use in the middle of the room.
Bodde här 1 natt i mars 2024
Svar från Emily 5 mars 2024
Dear Simon,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

8/10 Bra

Beverley

Bodde här 1 natt i februari 2024
Svar från Emily 20 mars 2024
Dear Beverley,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bra

Hariram

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very good. Our room was very large and the breakfast was delicious. We ordered dinner from the hotel for one night and it was also delicious, but a little pricey. The fire alarm did go off in the middle of the night, but we spoke with the hotel and they were very nice about it. Overall, an amazing hotel with excellent amenities, and the metro link and bus stop are very close by. Great hotel if you are coming from manchester airport.
Bodde här 3 nätter i februari 2024
Svar från Emily 20 feb. 2024
Dear Hariram,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Alex

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was easy to find, very close to the station. Friendly Staff to welcome you.
Bodde här 1 natt i februari 2024
Svar från Emily 20 feb. 2024
Dear Alex,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Harry

Bodde här 1 natt i februari 2024
Svar från Emily 21 mars 2024
Dear Harry,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel and staff were amazing but due to building work going on struggled to park my car
Bodde här 1 natt i februari 2024
Svar från Emily 14 feb. 2024
Dear Julie,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. I apologise for the inconvenience with the car park, I hope we can invite you back soon to experience our finished works! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bra

Tow Choon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Never tidy up the bed. Forgot to provide floor mats
Bodde här 3 nätter i januari 2024
Svar från Emily 1 feb. 2024
Dear Tow,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Fantastiskt

Amar

Good
Bodde här 1 natt i januari 2024
Svar från Emily 11 feb. 2024
Dear Amar,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!

2/10 Väldigt dåligt

Balbinder, Sully, Penarth

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Emily 30 jan. 2024
Dear Balbinder,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations.I apologise for the disruption caused during your stay, and I hope you choose to stay with us again when your travels bring you back to the area when our renovations are complete.

6/10 Okej

Anne

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Unaware of hotel being refurbished to meet Marriott branding until arrival. Scaffolding on top 3 floors with workmen on site from 8-5. Rooms badly need updating, bar and restaurant now located in a function room. No mention on either Expedia or Marriott apps re refurbishment unless you trawl through the reviews, would not have booked hotel if we had known this!
Bodde här 1 natt i januari 2024
Svar från Emily 27 jan. 2024
Dear Anne,I am writing to you with genuine concern and regret regarding your recent stay at our hotel. Your feedback is invaluable to us, and I would like to express our sincerest apologies for any inconveniences you may have experienced during your visit. We have carefully reviewed your comments, and we want to assure you that your concerns have not gone unnoticed. We understand that your expectations were not met, and for that, we sincerely apologize. Please accept our assurance that we take your feedback seriously and are actively working to address the issues raised, and we regret any inconvenience it may have caused during your stay. Once again, we apologize for any inconvenience you may have experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the positive changes we are making. Thank you for bringing this matter to our attention.

6/10 Okej

Nhut Minh Tran

Reste med familjen
Gillade inte: Renlighet
Bodde här 2 nätter i januari 2024
Svar från Emily 28 jan. 2024
Dear Nhut,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

8/10 Bra

Markku

Affärsresenär
Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Emily 24 jan. 2024
Dear Markku,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

4/10 Dåligt

Emilio

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Gaurav 21 jan. 2024
Dear Emilio,Thank you for taking the time to provide us with your feedback. We appreciate your honesty, and we're sorry to see that you rated us a 4 out of 10.Our goal is always to provide a 10 out of 10 experience for our guests, and we regret that we fell short of your expectations during your stay. We value your input, and if there are specific areas where you think we can improve or if there's anything you'd like to share, please feel free to let us know. Your suggestions are crucial to our continuous efforts to enhance our services.Thank you for choosing Manchester Piccadilly Hotel, and we look forward to the possibility of hosting you again.Best regards,Gaurav RajpalFront Office Manager

6/10 Okej

Peter

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Hotel is being renovated, unfortunately this was never mentioned
Bodde här 2 nätter i januari 2024
Svar från Gaurav 21 jan. 2024
Dear Peter,Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by not receiving the renovation notification.Upon checking our records, it appears that we sent a message on 14th December at 12:03 regarding the ongoing renovations. However, we understand that you did not receive it. We have identified that the message is still present in the Expedia messaging system.We sincerely apologize for any oversight on our part, and we will address this with our reservation team to ensure better communication in the future.We hope, aside from the renovations, you enjoyed every other aspect of your stay. We value your feedback, and we look forward to the opportunity to welcome you back in the future once the renovation is complete.If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.Best regards,Gaurav RajpalFront Office Manager

8/10 Bra

Mark

Bodde här 1 natt i januari 2024
Svar från Emily 9 jan. 2024
Dear Mark,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

6/10 Okej

Jesse

Gillade: Renlighet och rummets bekvämlighet
We had some troubles early as there is a no refunds policy and any adjustments require a full Rebooking this includes adding a day to our stay. These were out of our control and hotel was almost impossible To contact during this process as no one was taking calls or answering emails and could only be done via virtual agent. Hotel was also being renovated at the time which meant we did not have access to facilities that we were booking this for. Standard cooked breakfast, room finishings were ok, shower was really good and located next to Piccadilly station that was really handy. So we had an indifferent stay but probably wouldn’t book their services again due to almost nonexistent communication.
Bodde här 2 nätter i december 2023
Svar från Emily 8 jan. 2024
Dear Jesse,Thank you for taking the time to share your thoughts regarding your stay. I appreciate you sharing your experience with us, and I will share your message with the hotel leadership team.Once again, I appreciate you taking the time to share your feedback, and thank you for staying with us.

10/10 Fantastiskt

Taveesak

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Emily 8 jan. 2024
Dear Taveesak,Thank you for choosing Manchester Piccadilly Hotel for your stay, and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be a very nice place with friendly staff and clean rooms. Your kind words are truly appreciated, and we're thrilled to know that you had an enjoyable experience during your time with us. We value your insights and look forward to welcoming you back in the future. Once again, thank you for your glowing review!